billing specialist

case manager

software quality analyst

project manager

Tidal Basin

On the surface everyone is incredibly helpful and friendly.  There are opportunities for advancement.  You learn a lot in a very little amount of time.  They have a lot of resources available to assist you to do your job. Made a few new friends.  The work itself was enjoyable and easy for those with common sense skills. Overtime was available but that has stopped.

Our Florida is a poorly managed program.  I question the integrity of employees at all levels within this program; from the top down to Eligibility Specialists.  I did not agree with a few of their business practices.  It seems all they care about is pushing money out the door, versus helping "real" people.  They might as well have just driven down I-75 in a stretch limo with an leaf blower spilling out $100 bills for people to just come and gather up.  Fraud is rampant and it's disgusting.  Due to their business practices, fraud is unstoppable.

Management does not care about the people who work there.  All they care about is hitting DCF's goals.  They have little concern about you, as a person, and how hiring and downsizing impacts people's lives.  People were hired with an understanding that this would be a 3-4 month project.  It lasted a little over 30 days with no explanation other than "downsizing".  They over hired and are now "downsizing" 70-100 people each week until they're back down to 100. They hired 800 people.  I have no doubt they will do it again next summer, if they manage to keep the DCF contract.


Very disorganized, as expected, however, only during the ramp up period.  Effective communication with leadership and agents was ineffective and disorganized. Just because you have pre-shift meetings doesn't mean it is time well spent. 
Upper management disrespectful more often than not.  Example, in pre-shift meetings two upper management belittled, chastised, and/or scrutinized agents and leaders in front of the whole shift of attendees. This is demoralizing and intolerable behavior. Side chats are the preferred arena in which to address issues for clarity and upskilling.
Aggressive and threatening behavior was observed on the hour by leaders that had no business leading teams. Training should be provided to ensure that ethical and fair treatment is demonstrated across the project. Technical proficiency does not guarantee effective, empathetic, ethical leaders. Micromanaging is a sign of insecurities and needs to be eliminated in an already tense work environment.  They make up PIPs and hand them out like candy as the project nears completion. This does nothing to endear agents/leaders to support the brand or the mission.

A typical day involved getting unclear direction from management and doing what you can with that instruction despite having ZERO training and communication. And when you don’t do it exactly the way they wanted because you aren’t a mind reader, the results cause your manager to get yelled at by their manager, and you face gaslighting and passive-aggressive criticism. Every day.

I learned a lot about boundary-setting and that no one can be trusted in corporate America. 

Management is Eurocentric, manipulative, condescending, disorganized, and favors someone until they don’t play their games. You aren’t allowed to ask questions or make suggestions.

Workplace culture: read the above. Beyond toxic.

The hardest part of the job is that you aren’t given any tools to succeed but you are expected to do anything they tell you to do, no questions asked.

The most enjoyable part of the job is realizing that your peers feel the same way you do. The venting sessions can help turn your day around.

Also, I will say that the pay was good. But you could have paid me double and I’m not sure it would have been worth the stress. Do not work here and if you decide to, ask about everything mentioned here.

Working for this company has positive and negative aspects. The pay is good and the staff is very friendly and supportive. However there are questionable practices. One example is how employees get promoted suddenly while the hard workers feel stuck in the same job. You are pushed to process a certain number of applications yet most of them are processed incorrectly because of the pressure the staff are under.  This led to applicants funds being delayed or evicted.  You are also reminded continuously of how lucky you are to have a job because they are constantly letting go of employees. That leads to employees working scared that if they make any mistake they will be next.  The storefront employees work under terrible unsafe conditions with little to no support. 
 If they bring up any concerns they are gaslighted and basically told to do their job ot quit.  They often quit because they want to help applicants and have very little support. Most of the leads are very flexible and won't micromanage.

Not the most friendly or a sense of belonging with the company. Pay is good, benefits are good, my leadership is inexperienced, so struggles and has poor approach tactics, I can work around that though. Again, I haven’t really seen a “culture” at the company (at least my area) and doesn’t use any methods to try to build a culture or sense of belonging (in a good way). But if you like to be bothered very little and just want to show up, do your job, get paid with very little personal engagement, perfect place for you!! I would still give it a 4 star review, I like seeing a little more engagement between and with my coworkers. I made an effort to team build with my staff at a previous job, and I think it really grew our team together, even with all of us being remote workers. We were able to chat, laugh, cry if anyone needed to talk and let some emotions out in a safe place. My team could always reach out to each other, or to me, and I was proactive in making sure that being able to have connections at work was supported.

A typical day at the work, is as follows gossip in the coffee station
What I learned was that Jealousy is real at the work place
Management, has clicks and if you don't fit and speak there language they put you to the side.
Managers, Supervisors wear there titles like sleeves. Difficult to complete administrative needs and career advance nonexistent.
Workplace culture, everyone is afraid to lose there job. Robots system
The hardest part of the job was tying to fit in knowing that they didn't like you for having more experience.
The most enjoyable part of the job, was meeting several people that were kind.
Difficult to complete administrative needs and career advance nonexistent.
Dress code non existent...
Difficult to complete work as they have micro managers. Management disconnected from employees. Bullying was REAL.
Salary was horrible.
If you want to work like a mule this is the place for you.

My Tidal Basin project managers were phenomenal! My Tidal Basin consultants were amazing. Upper management, either at or near executive level, were not supportive of Tidal Basin employees in relation to how the client treated Tidal Basin employees. Tidal Basin employees continually ask for better training either in-person,  virtual, or receive SOP providing direction from the client at inception of the contract to avoid unnecessary mistakes or not provide pertinent data/information/details needed for proper submittal. Always receive generic, basic, bottom of the barrel direction and get crucified if questions are asked or if an attempt is made and wrong information is entered or used. 

Frequent staff turnover, which can make it hard to build lasting team relationships.
Rigid structure with little room for flexibility or work-life balance.
A very intense work culture that prioritizes constant availability over personal well-being.
Career growth often appears tied more to personal allegiance than demonstrated ability.
Concerns about a pattern of punitive responses toward employees who raise issues or express dissent.

This company will expect you to be at their beck and call. They want you to consider working there as being a part of a "family" which is a professional code word for there is no work-life balance. Management is bloated a happy to skate by without any changes. If you want to be sent to Alaska for a year, on a moment's notice, this is the company for you.

What is the best part of working at the company?
The company team provided us with great feedback about our experience and the process was good. Communication is the key to great success.

What is the most stressful part about working at the company?
The most stressful was when in the field, there was tall grass and muddy waters.

What is the work environment and culture like at the company?
The work environment was good.

What is a typical day like for you at the company?
Working 12 hours out in the field to accomplish the task from the supervisor.

Top Job Titles	Average Salary
Billing specialist 2 salaries reported	$23.00 per hour
Case manager 2 salaries reported	$34.00 per hour
Pmo 4 salaries reported	$71.13 per hour
Software quality analyst 3 salaries reported	$26.50 per hour
Project manager 3 salaries reported	$54.00 per hour

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