customer service representative

guest service agent

presser

route driver

retail sales associate

Tide Cleaners

● Work-life balance
Management sends unprofessional group texts during off work hours that include unwarranted threats. Favoritism and nepotism is common and counter managers take all of the easy shifts and stick new, untrained employees in busy shifts.

● Pay & benefits
Pay is minimal and benefits are expensive and horrible, no management uses the company benefits so there’s no incentive to provide anything other than the bare minimum. Also pretty sure they’re committing tax fraud, as there are questionable deductions on your paycheck and very little money goes to taxes.

● Job security and advancement
Unless you keep your head down and ignore moral and ethical transgressions by management, they won’t keep you around very long.

● Management
Worst management I’ve ever experienced. Poor communication, instructions are vague and attitude is poor and unprofessional. Management spends a lot of time not doing their job and blaming other employees when things go wrong.

● Culture
Unless you’re the family member of a current manager, good luck! Just honestly, avoid this company, it is truly horrible. Management does not care about you.

● Overall
Hard pass on this job, not worth the pay and completely incompetent and lazy managers. There are so many moral and ethical issues with management, theft of customer property, voiding out tickets for lost items so they don’t have to pay to replace them. Management has zero follow through so you will constantly be yelled at by customers because a manager has not called them about an issue when they have promised to do so.

This company is nothing but empty promises and false claims. From the beginning of my employment with the company I was promised the world, new markets, new roles, new opportunities. After being singled out and discriminated against by one of the "transition" team members, I was let go. Throughout my time at the job, I was threatened, belittled, insulted, and treated like absolute garbage.

The management structure is loose, not to mention they do not care about their general staff. Someone could be sick to the point of passing out but the management will still make them work. Full of safety violations to make the workplace nice and dangerous to work day to day.

The management runs off of the words of its employees only. They do not investigate any claims and would rather take the easy way out to solve their problems.

They expect too much from their workers and quite frequently rely on 1-2 workers to do the jobs for 4-5 people. The management also does not assist the crew members with any work, rather they only tell the leaders to jump in with the team to do the work for them.

Payroll is always a headache with shorted hours, scammed PTO pay (or applied in wrong areas) and the schedules are never consistent from week to week. Best of luck trying to get a day off, there will never be anyone to cover you.

In short: the management is more focused on keeping the revolving door of employees spinning, don't waste your time.

Tide Dry Cleaners bought out a dry cleaning company I  worked for 2 years as a general sales associate and at first the new company was extremely helpful and trying to improve our company for the best. Their team is very nice and respectful. However I started to notice a lack of communication with the new practices Tide Cleaners wanted us to implement. They expected us to understand their new practices without explanation. I also had many complaints regarding lazy coworkers who would not do their job, do things incorrectly causing customer complaints and purposely leave work for others to do. They did nothing about this and constantly brushed it off even though I was the one to have fix all the issues. I have had to train several new people and act as a manager to my store even though I am not paid as a manager. I am the oldest employee they have at the moment and I have had to work extra hours and do extra work because other coworkers didn’t. I have been here for 3 years and have yet to get another raise. They start you at 9 and I was brought up to 9.50 within my first 5 months of working there and have yet to get another raise since even though I run the store. I loved this job and it is easy work with great hours. It is good for short-term work and if you are a student.

Tide Cleaners is a pretty chill and laid-back job for the most part. They are all franchised out, and the two owners of my store (and as of writing this review, all of them in Indiana) are awesome!! The GM for our store is also one of the best Managers I have ever had!! She really cares about everyone on the team and makes sure we have everything we need to be successful here. We had great on-the-job training (which was very much appreciated as the Terminal Software used is very "feature-rich.") As long as you're detail-oriented (and this is important for this job), have great Customer Service Skills, and are willing to learn about Tide and of the course the services offered and such, then this job is pretty easy!! This job is also very flexible, which is nice because I'm a college student, and getting time off is relatively easy as long as you give the Manager a week or two notice. The only major downfall to this job is it is really difficult to get more than 20 hours a week here (typically I'm scheduled only 15-20 hours weekly.) Overall, I have enjoyed my experience working at Tide Cleaners!

I enjoyed my time being a seamstress, however, issues came about from management. Hours are not 40hrs per week, it is 30hrs. However, you could work more hours, but once you hit more than 40hrs, it needs to be approved by management. Despite being considered fulltime with 30hrs, passing that amount will not give you extra pay. Shift begins 9am-3pm. Perhaps great if you are a mother that needs to leave early. Otherwise, pay is $13 with benefits. However, you are the only seamstress in a specific area in a plant. Meaning, you will be dealing with clothes from all surrounding Tide Cleaners smaller stores. Depending how fast you are, this can either break you or not. No, there is no promotion anything relating to seamstress position. If you ever get sick or something happens to you that you need a few days off, depending on who is your manager, expect them to get mad at you. Because you are the one and only seamstress in an area, you are very depended on. From not only clients that come only to you for alterations, but as well to fix any tears/etc. of clothes after being dry cleaned. Benefits - Health insurance is from Aetna. 

A typical day at work was a little unpredicable. No indication of how busy we would be or how slow we would be. This was not necessarily a bad thing because being busy is what makes the time go buy. When business is slow at Tide there is really only one thing to do and that is to clean. If the store is in very good condition then you wait for customers to come in. 


I learned how to be able to help a customer to the best of my abilities as a CSR without having to consult management. This would happen fairly often but as an upbeat person I could usually explain to the customer why something would or could have gone wrong and what I could do to fix the situation. 

There were really no hard parts to this job other than how you could catch up and within 5 minutes be an hour behind again. 

The most enjoyable part of the job was being able to get off at 1 which left room for another job or to take care of other personable business on any given day.

Even though the title is sales associate, you aren’t actually selling or earning commission on anything. The position is similar to a retail store where your day to day tasks are the same. Detail clothes, inventory clothes, resolve issues, etc. However, they do give more admin-esque tasks such as operating the store alone and opening and closing the store including end of day check writing. The job isn’t too difficult, but it can be tedious and busy sometimes. Coworkers and management were supportive and nice. There’s not much room for growth if at all, no full time positions offered, no benefits, pay is initially subpar, but you are offered half dollar raises starting from 6 months and every year after that. When it’s not busy, it’s a good place to work on things like school or personal projects, or engage with coworkers if they’re there.

clock in
wait for deliveries while tidying the store and attending to customers

once orders are delivered you categorize, alphabetize, scan, and put them away. 

the rest of the day you just wait for customers to come in and answer phone calls. 

once closing time hits you close the gate turn lights off and lock doors. 

closing continued: count and close the drawers, put shift envelope in safe and lock it, turn off heatseal machine, take trashes out, place toptags in basket by the back, and replace dry clean/ laundry bags for a fresh start the next day. 

if issues arise with orders you attend to them alone as employees run the store by themselves. you are encouraged to reach out to managers for help if they are available.




If you aren't among their friends and family, they turn against you by giving you less hours and write ups for every minor thing.

It used to be a great place to work until new managers took over and fired anyone they didn't like. They would frustrate you by cutting your hours so much that it wouldn't be worth coming to work and if you apply for promotion, they turn against you. They promote only their friends and family. Managers have no work ethics and use unacceptable words.

Work culture is zero. The customers were the only interesting thing at Tide. I learned to be an expert at inventory and keeping records plus relating with customers.  A typical work day was busy and stressful but the customers made it worth it. The managament made me hate coming to work.

the work detailing clothes gets so very old. Decent amount of disgruntled guests which loop/reoccur throughout the entire day, there's never a closing manager nor any manger past 4:00- 4:30 unless for some reason they decide to stay because it might've been a bad day for them and get stuck their later. Just felt very loosely managed thorughout working there. Also the hours are really odd- you could work from 3-7 (which is close) and can get out anytime from 8 to 11:30 depending on the amount of clothes dropped off on that said day (your required to stay till the job is done no matter what). Personally for me it didn't meet any ideal job standards overall and it really the absolute constant amount of repetition of "heat sealing tags on garments" isn't that fulfilling to wake up each day and do until the next.

Top Job Titles	Average Salary
Customer service representative 8 salaries reported	$13.66 per hour
Guest service agent 14 salaries reported	$13.75 per hour
Presser 20 salaries reported	$14.63 per hour
Route driver 1 salary reported	$17.50 per hour
Retail sales associate 43 salaries reported	$14.88 per hour

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