delivery driver

shift leader

kitchen team member

assistant store manager

store manager

Tiffs Treats

I have nothing bad to say about the employees of this company, they are wonderful people and they make you feel like family. All the cons of this company are with their ineffective policies and the back breaking workload they expect from their employees with a pay rate thats not equal to the work they expect. Be prepared to do the work of at least 2 employees minimum, with NO LUNCH BREAKS or any breaks period, while on your feet and constantly being productive during 6,7,8 hour+ shifts. Staff is constantly overworked and locations are understaffed, when we do hire new employees they either quit or stop caring about showing up and get terminated once they realize employees don’t actually get to eat lunch or have a break and are constantly overworked. Especially at heavy traffic stores where managers are pushed to keep as little staff as possible in order to maximize profits and keep labor cost down. While this policy looks great if you simply look at the numbers and costs on a spreadsheet, the reality is many employees are stressed and are always talking about quitting or finding a better job. tiffs treats has great potential to be a wonderful company to work for, with many opportunities to advance and grow, but they drive so many employees away with company policies that effectively expect employees to work like robots. 


CONS ABOUT WORKING AT TIFFS

This post is going to be long since I had several years experience working for this company and I learned how it functioned inside and out. And I have noticed many ways the company could improve and increase their profits, minimize expenses, increase their employee job satisfaction which would lead to better customer service experience. Because currently tiffs treats expects their profits to come from overworking their minimally staffed stores, causing a high turnover rate and frustrated, tired employees that don’t represent the best customer service experience. You try to provide a wonderful and genuine experience for customers while you’re physically exhausted, hungry and underpaid. The cons greatly outweigh the pros and there are many.
First off
EXPECT NO BREAK AT ALL!
No lunch break! They tell you when you get hired that we don’t officially get lunch break designated times but you are allowed to eat when it’s not busy, but it’s always busy with a steady rate of walk-in customers, asap pickup orders with narrow time windows, deliveries to go on, or boxes to fold and things in store that need restocking to keep the store running smoothly, if you ask for a lunch break management makes you feel as if you’re lazy if you choose to rest and eat instead of making boxes and replenishing stock in your free time, and your hours will be cut in the next schedule to reflect your choice to take a break or you’ll get sent home early if you don’t find some work to do when it’s slow (which is a rare occurrence)
Drivers end up having to use their own vehicles because there is very little company cars available, and the fee per delivery for taking your personal car is not enough to cover the wear and tear on tires, plus constant oil changes, increasing gas prices $$$$ and general vehicle maintenance. Driver pay is not enough when taking your personal car which will be most of the time. Driver turnover rate is also high when new hires notice how much of their paycheck is going back into their vehicle expenses.
Be prepared to be your own IT expert to fix the computers, phones and printers breaking frequently, especially during busy days when they are overworked just like the employees. But the work doesn’t stop just because the electronics are down, employees are expected to continue work from another store location, or continue taking and making orders without a functioning printer in store.
Tiffs treats website as well as the app the delivery drivers use are very inefficient, riddled with bugs and loopholes such as allowing customers to add special packaging to cookie trays which isn’t possible, and this causes unnecessary issues and problems that employees have to spend valuable time solving themselves in a fast paced work environment that doesn’t allow time for anything that doesn’t run smoothly. 
Corporate office NEEDS to hire a lot more seasoned in store employees to give them advice on how to run the stores more effectively and decrease the stress on employees, because happy employees provide better customer service!! Tiffs treats currently is very inefficient and needs to change the way they run their business by listening to well seasoned in store employees rather than focusing on the numbers $$$$ on a spreadsheet, or they will continue to lose good team members and tiffs treats will just become another revolving door company always staffed with new hires that work slowly, Inefficiently, cause a lot of product waste and expenses due to delivery errors and kitchen staff errors. Tiffs treats could save so much more money and be able to grow their business if they simply listened to their employees and changed the way they ran their business. 


I would give it 3.5 stars if I could. Not a terrible place to work, better than 90% of service industry jobs. I can only speak from the perspective of a driver, so keep that in mind. Depending on what location you work at, tips will supplement your pay to be $15-$30/hr. Working 2 days a week, my paycheck can be $700. The culture in-store is absolutely fantastic. I’ve met some of the best people, it’s almost always a fun and social atmosphere and there is very very rarely drama or beef. Keep in mind, there are cameras in the back of the store that higher-ups do watch and listen to. Store management and employees cannot speak their mind without worrying about getting in trouble. 

Don’t go looking for benefits. They will make you big promises on full time hours and insurance and sick pay. You will almost definitely not get consistent full time hours, and, by proxy, you will not receive insurance. You can earn PTO, but it’s not much at all, especially with the hours you’ll be scheduled, and it’s calculated at base pay. It helps as supplemental pay, but if you’re not working for 2 weeks… good luck. 

Out of store management (district managers, corporate folks, etc) are extremely condescending. They pretend to be friendly, they come to the stores and participate in the in-store culture, they will pretend to listen and hear your concerns and complaints. They do not care. They are in it for the business and for themselves. They won’t take your complaints high enough to get anything changed. When corporate employees come to the store during busy days, holidays, events, etc. they do not know what they are doing and, more often than not, they get in the way of the in-store employees that know what they are doing. The extra hands are helpful in some ways, until they are not. And they *often* are not. It does not stop them from coming to the stores and feeling so good and proud about themselves for “getting in the trenches” with the lower level employees and role-playing low income lifestyle, while they discuss going to a fancy bar in downtown together afterwords that no lower level employee can afford. 

The training also has an air of condescension as well. It’s short, but they do treat trainees as children, giving them little quizzes and instruction videos fit for toddlers. As stated before, higher ups do not see you as an adult. The company itself has a “we are a family” culture (without explicitly stating it) that does not go both ways. 

The company does not give raises unless you ask incessantly, and then painstakingly pass irrelevant tests (can you fold x number of boxes in under a minute? Can you put cookies in a box in under x number of seconds?) and even then, there is a cap, and you may not actually get the raise you were supposed to receive. And again, depending on what location you work at, there may be no extra time whatsoever to have your manager run the irrelevant little tests for you.

The owners are currently trying to change company culture as the workers recently tried to unionize. Unionization fell through. Owners know very little about the operations of company they started, and pass off any action necessary for the changes in the company to their underlings. 

All in all, the day to day experience at Tiffs Treats is great. Pay is great. Once you start to look deeper, it can get pretty discouraging. It can feel degrading fairly often. But, even so, it can be pretty hard to leave once you’ve gotten accustomed to having to only work 3-4 days a week to pay the bills, and you’ve grown to love your in-store team. I still recommend this job to others.

Very exclusive fake environment. If you stand up for yourself to condescending, bullying remarks, you have a “bad attitude” and will acquire a target on your back. Because I didn’t join in on every miniscule conversation, I was pulled into the office and told that people are worried to be around me........so I’m supposed to talk when I don’t want to? And that’s what I did. And I wasn’t pulled back in the office about it. What happened to focus on your work, be friendly, work hard and go home? That’s not the case here. You are forced to contribute to a disingenuous atmosphere to get the heat off you and not worry the managers. If you get sick you better have someone to cover your shift. If not, you get written up. 3 write ups on the same thing and your fired. I worked there 9 months and only twice was I sick enough to call out. No one could cover because they don’t have enough drivers. And they don’t have enough drivers because most people come there and realize they can do better. Anyways, instead of consideration I was talked to like I was nothing. I had to still come in. So I did. And it got worse. I finally had to say that I needed to not come in and rest. I was met with condescending remarks and was not shocked. I stood up for myself this time and I was written up for it. Even though the manager apologized to me because I expressed my case well and she knew she shouldn’t have talked to me that way. Did she get a write up? Nope.
Drivers make them money but get the least amount of respect. And a lot of times you will use your car. During COVID 19 we were getting orders like crazy. So of course we were NOT OFFERED  TEMPORARY LEAVE OR FURLOUGH. Yeah this company is not one I would recommend you work for. There is no professionalism or maturity in the workplace. Most employees will notice one or two other employees working hard, so they will then do nothing and not be reprimanded for it. Most employees will avoid anything strenuous or even remotely hard. When I brought that up, I was seen as a complainer. I even said “if I did that it wouldn’t fly” and the manager agreed! She said “ yea because if you weren’t working hard it would be more noticeable”. What flawed logic. So a loser can stay a loser because you don’t expect much from him, but a hard worker has to keep that pace or eyebrows will raise. It’s another job that expects more from a hard worker and expects less from a lazy worker. Yet we get paid the same. Just don’t work here. You will be in a fake environment and watch as everyone gossips about each other. And if you aren’t joining the crowd you will be perceived as a threat. It is not worth it at all. It is not professional, it is not worthy, and it is not something to be proud of. YOU CAN DO BETTER.

I would stick to being an hourly employee. I have worked for Tiffs Treats for almost 4 years now and I have enjoyed it very much. The culture provides a chance for each person to be themself and balance having fun while focusing on the hands on duties of the job. The work is fairly easy for the amount that you get paid, but it does highly depend on the flow of business at your store. Drivers at busier stores can sometimes make more than the managers if they pick up enough shifts. (Be prepared to have to actively pick up shifts to maintain full time hours.) 
I worked my way up into upper management (Store Manager) and around that time they started putting a lot of HR/DM responsibilities onto the Store Manager like hiring, orientation and sales projections making the job a lot more stressful without compensating more for it. On top of this, they keep changing the bonus structure making it harder to meet our numbers and giving ridiculously low labor goals to where in order to meet it, you have to pretty much be alone in the store all day with no support. This leaves not enough time to get all the admin work done requiring us to either stay late or bring the work home.  As a mother, i really value my time at home, but it was hard to enjoy those moments when I have to check on the staff, check company slack constantly, work on the schedule or whatever other tasks I had to take home. 
Overall, like I said the company is great to work for, but as an hourly employee and not as store management. As either position, there is hardly any time for breaks as the business fluctuates daily. I would love to see the company grow, but they have some restructuring they need to work on when it comes to certain organizational goals and HR practices in order for that to happen. 

You are able to move up quickly within the company but ultimately it does depend if you are favored by your manager or higher ups.
Working in the kitchen can be stressful and it is very high paced and you are required to catch small mistakes and pick the slack from drivers or other kitchen help. It can seem like you are doing a lot of the work for the lowest pay so that is very stressful.
Being a driver was the most rewarding because you could potentially get paid more with tips and the amount of runs you take. If you are a good driver and quick you’ll make a lot more money and can be given the best hours. Typically driving in the morning gets you more money which can result in a pretty high paycheck. But during slow times you rarely make anything and they will cut your hours drastically. 
On-duty managers carry a lot of pressure. Weekends can be slower but when it does get busy during peak hours you will find yourself struggling and results in getting errors and coaching by your manager.
I recommend this job if you are looking for an easy part time or full time job but hours do fluctuate a lot. Don’t hold expectations when Managers or higher ups promise you a promotion. They’ll give you an offer and then could potentially take it away without legitimate reasoning. As long as you show up to work, do your job well and help out you’ll get recognized but nothing really overrides the favoritism.

Also when people from HQ come to help it’s a joke. They act like they know everything and mess things up but everyone still treats them like they’re royalty. Some HQ people are really helpful and genuinely care while some of them just seem to stop by to brag about their job and do the bare minimum.

As a driver, one of the most enjoyable jobs I've ever had, but you won't make enough money to live on.
As a manager? It is one of the most grinding, thankless, exhausting things I've ever done. You will never be enough, your time and effort will never actually be appreciated, and they will twist you around until you're thanking them for all of the extra work you put in with no compensation. 
You will be faced with an insurmountable amount of tasks, and not enough labor to do it, so as a salaried employee you'll take on those tasks alone and end up working endlessly while still being paid out at a 40 hour a week rate. 
Raises are nigh on impossible to achieve until you're already walking out the door.
"Bonuses" such as they are come with so many strings attached you might as well consider yourself a marionette, and the ability some of their upper management has to double-talk and be just generally duplicitous is award worthy. 
You will not have a personal life, you will be on call and expected to answer your slack/e-mail/phone even on PTO, and you will never be able to plan anything because ultimately at a store level it's all up to you. 
The stress never quits, and the support and understanding from corporate is nonexistent.
The one good thing is the people that you get to work with on a store level will be some of the most incredible humans you'll ever have the pleasure of meeting. They are jovial, kind, and will band together to get through the worst of it together. Some of the best people I've met in my life were at Tiff's and while we're all glad to have met each other we're ALL glad we left. 


Fine when you’re hourly. Pay isn’t that great unless you’re a driver during the weekday mornings and actually get deliveries/tips!! Most managers are very flexible with you. The job is easy overall but has its moments during busy seasons. Easy to advance, they tend to promote internally. But becoming salaried is a trap, they preach a work/life balance but make it difficult to have that. Every other weekend on call- must be available to help your store at all times- for no extra pay (or every weekend if you’re the only manager), working weekend holidays for a measly bonus and no guaranteed day off during the week afterwards despite working more than your 42-45hr. You have to run yourself and your team to the bone in order to achieve monthly bonuses. If you do the math, shift leads make more per hour than their salaried managers unless you bonus consistently. Managers spend most of their time alone in-store with no help, having to do *everything* and then more. Lots of asks and expectations from upper management with no additional support, guidance, or compensation. Just a “figure it out” kind of thing. Be prepared to get burnt out. Culture is ok but depends heavily on which store you’re at as it can vary drastically. Upper management and others deep in the company can be patronizing, they want to foster “healthy competition” between managers/stores to push results but often it doesn’t feel healthy. They have their favorites- the stores who bring in the most $$ so hope you get a good location.

I worked at tiff's treats for over a year. I really enjoyed most of my coworkers, my manager and assistant manager for working with us and helping us have a good attitude even when it got busier than usual, and especially the free cookies we got to take home (since they can be super expensive). The pay was also amazing and the tips and drivers fees we would collect added up fast! Almost like getting full time for a part time job. 
         My only issues would be how they focus too much on positivity. Because it felt like you couldn't have a bad day at all, or even show if you were anything but a human. I admit I wasn't always the best but I would go from months without an ecr (Electronic Case Reporting) or errors, than all of a sudden I have multiple ecr's and even a write up all of a sudden one day. Don't get me started on the blanatant favoritism. I know all companies have it, but it's especially bad at tiff's. If you aren't a social butterfly, you definitely will struggle since it has its "overly positive" attitude about everything. 
     Despite all that, I genuinely loved working tiff's. I only quit because of management. I miss the pay, the driving around delivering cookies and seeing some of the customers be so happy getting them, and making amazing cookies and brownies they sell. 
     Overall, Tiff's treats is definetly one of the best jobs I've had, and learned a lot about what I want and don't want from a job

Pay and benefits are fantastic. It was a very fun, family type atmosphere before the new District Manager came in. There are changes in company policy weekly and you are given a write-up or other form of "coaching" if you do not catch onto these new policies. By the way, it is not uncommon for new policies to go into effect one week, and be reversed the very next. Very inconsistent leadership and management. Store managers are great but higher ups seem very out of the loop. Employee complaints/suggestions are often laughed off or ignored entirely. I left the company after they started giving write-ups to employees for negative yelp/google reviews. They will also tell you that standard TX insurance is enough to be a delivery driver, but insurance companies will not cover you in the event of an accident on the job without commercial insurance. This may be an oversight, but it really seems like a way to get new employees in the door without the requirement of additional/more expensive insurance.. There is great room for advancement, however, you have to be "in" with the right people. Managers will pick and choose who gets write-ups for the same infractions. Overall, it is a great company to LEARN from, if you are interested in customer service or fast-paced, growing companies. If you are thick skinned, and are able to avoid getting caught up in work place drama, perhaps Tiffs Treats is for you.

Overall, I love working at Tiff’s. Easy advancement opportunities, good pay for hourly employees (I’ve heard not-so-good things from salaried folks). The owners of the company seem to genuinely care and listen. They’re making a lot of changes based on feedback from all the districts.

I’m from the Nashville district so my experience may be vastly different from larger districts, like the ones in TX. But I really love my coworkers and management. (However, this could vary from store to store.)

Delivering cookies as surprise gifts to people is really nice. The company focuses on “warm moments”, which really is a great part of the job, but hearing it over and over can get a little stale. Regardless, it is a fun job with happy customers.

My biggest complaint is that, as an On Duty Manager (and this applies for all management), I am not guaranteed a break, even on long, stressful shifts. This seems to be mostly a staffing issue to my understanding. But its frustrating. Some nights I don’t even have a chance to stop for 5 minutes to eat dinner.

If you can get past that, it’s a good job. Sometimes a bit more frustrating for delivery drivers (which I was for a year and still do some shifts now) because you will end up having to take deliveries for other stores (again, mainly a staffing issue).

Top Job Titles	Average Salary
Delivery driver 372 salaries reported	$14.86 per hour
Shift leader 215 salaries reported	$15.10 per hour
Kitchen team member 30 salaries reported	$15.97 per hour
Assistant store manager 20 salaries reported	$40,025 per year
Store manager 12 salaries reported	$48,042 per year

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