care coordinator

care manager

TimeDoc Health

Overall, a decent place to work if you keep to yourself. Good for people who just want a job with average pay. Don't anticipate a career here. It is very difficult to land a higher position. This company does not promote anyone. You apply for a position and pray that someone has you on a favorite list. Sometimes people land positions when the position was never even offered to the rest of the care team.  Pretty unfair. Busy on the phone all day. Get used to sitting and sitting. The bonus structure WAS nice. Most companies do not provide bonus but this is becoming increasingly more difficult to obtain with the multitude of added tasks to complete in a 20 minute time frame and QA revisions. If you plan on this place being your forever job, realize that it will probably be just that. A job. The pay is average with other CCM companies except you likely will not receive a raise with this company. Be prepared to make a minimum and that not change at all no matter how hard you work or how productive you are. You are held to very high standards so if you're used to just getting by, it won't fly here. The entire company could use an overhaul for the director levels, a fresh start with unbiased opinions and views. You do have somewhat of a flexible schedule. You are heavily pressured for your production, for a reason. Money is the goal here but they will tell you patient care all day long. I would like to say this company cares about you as a care manager but it truly is about money and production. Screwing you out of your goals and money doesn't matter so long as the practices receiving services have met their monetary goals. You will be the work horse making the goals and you will feel like you should get paid so much more for everything you deal with. There are frequent changes and it is difficult to keep up with. Your team lead doesn't even know what is going on or how to help you. Not the worst place to work but was definitely a better company a year ago. The family feel is officially gone. Turn over rate is high now, for a reason. 

Working at TimeDoc is a good  place to work a couple of months to save some money and learn exactly what not to do in a company then leave to a real company where you will actually help people, gain experience,  and move up the latter. Do not take this company serious as most people working here, regardless of position,  are entitled and incompetent. This company went from a “we are a family environment” to “we dont care about your feelings just make us money”  team leaders are all over the place and always give you different answers  to the same questions. Most of the time they are out and you get different team leaders. You are expected to work many positions even though you didn't sign up for them or dont want to do them. Care coordinators are expected to do ccm, rpm, bhi rpm alerts and even though you try your best and meet goals they always complain about something. The QA evaluations are the worst. They are incompetent and always make employees  waste time by having to open a formal complain when you get a bad score just so they can revaluate you and say sorry I made a mistake. It seems like your own company is working against you instead of helping you achieve your goals and make money for them. Good luck using your pto because this company makes it very difficult for you to use them. They are trying to make care coordinators do the job of two or three enployees and dont want many employees using pto at the same time because there wont be sufficient employees for them to make a profit and if you are billing, QA finds a way to complain or make you look bad. Its an awful and stressful environment. I suggest you keep looking and if you do decide to apply and work here.. beware, you're in for a scare… good luck! 

My time as a care manager here was very stressful and horrible. Everything is constantly changing. You cant get used to the workflow because something you were doing for months, that was considered correct, has now changed and is considered incorrect. You have your team leader telling you one thing , QA telling you another and depending on who you talk to, their response to your question is different. No one is ever on the same page and all have their own personal opinions of how things should be done. At the end of the day you (the person who actually calls the patients and is trying to help) is basically judged on what you say, didn't say, do, didn't do and all upon someones opinion on how they think things should be done or said. Yet even though at some point of their career they did the same job I did, you can tell they were in a hurry to move on to another position in order to stop the care calls because lets face it, listening on calls and judging people is a lot easier than actually helping a patient. You feel as if the same company you are working for is trying to sabotage you and make you fail when all you're trying to do is help. You are screen recorded at all times. They want to know when you go to the restroom, when you think, when you eat. Its horrible. Theres a lot of bum kissing going around this company. A company that mostly cares about the money and goals and making their investors and practices happy rather than helping the actual patient. You get a fake sense of family where if it ever came to you or them they would not hesitate to throw you under the bus. It simply lacks heart. Do yourself a favor, dont waste your time and look elsewhere. 

The  company is slowly turning into a train wreck. Care coordinators are micromanaged and screen recorded when on calls and get several quality evaluations on a monthly basis which are very hard to pass, as the company changes policies, rules and regulations on  a daily basis. PTO earned is hard to use even when requested weeks or months in advance because they are so short on staff to the point they do not want several people out on the same day. Care coordinators are the people who make the most money for the company, yet treated the worst. There are high expectations for care coordinators by the company, the patients, the patients authorized third party and the patients practice and is very hard to meet everyones  expectations. You cant even get used to working a certain way or practice because of the frequent company changes. Trainings are quick and a couple of hours and are expected to absorb all information and do everything perfectly with minimal training. You will be cross trained and expected to not only work chronic care management but also remote patient monitoring, behavioral health integration and sell their services to patients sometimes even the team leads job. Care coordinators are frequently rotated to different practices and job roles in such a short notice and expect perfection. Most company rules, policies and changes only make the care coordinators job harder which leads to extreme mental fatigue. 

TimeDoc is a good company to work for but can be better if management was re-evaluated. Based off of the reviews of the company it looks like only a small percentage of 5 star reviews are from the "knuckle draggers" and most are from leadership drowning out the undesirable reviews.  Which should tell you something about management. As a startup company they change rules/policies frequently but it seems to be too frequent and erratic, causing confusion to the team leads and the clinical staff. Team leads are always pushing for more efficiency and productivity encouraging a toxic work environment and employee burnout. High turnover rate is a result of this. They have a few rules that don't make any sense such as lying to patients about the company we work for and where we are located. You are not allowed OT because it causes too much paperwork for HR. Meetings are not built into your patient goals. I will say that the company reads the "care team request box "and makes frequent software updates to cater the clinical staff. I did not participate in their benefits because it was too expensive for my family. PTO isn't the best. you accumulate less than a day if you've been with the company less than 2 years. There is a $20 reimbursement for internet and phone. All in all Timedoc isn't the worst company but they can definitely do better.

I had an okay experience. However found the purpose of the job useless at times. We are limited on what we can discuss with a patient and  basically we are messengers between the patient and their "real life" clinic. Most patients do not understand and get upset about having the same calls every month with the same questions and having patients to repeat their name and DOB and having to introduced ourselves a specific way as "live clinic" asks if not you get points off. There are always changes to the companies systems, always meetings which promise and stay as promises. STRESS LEVEL ARE HIGH DUE TO METRICS!!! This about how many calls you can complete in one month. You need to hit a percentage every month. Everything you do has an effect on your Metrics. going to the restroom, going to a MANDATORY meeting EVERYTHING. Greeting "graded" for the calls you make and being expected to have a certain grade. You are not taken seriously by most clinics. If u are not "assigned to a clinic you have no EMR access. So it sucks when you are assigned to another clinic. Patient have questions of their previous visits and we cannot see anything. It gives you this unorganized feeling, like you do not belong anywhere. 

If you're evaluating a career at TimeDoc, I strongly advise to understand your job responsibilities and expectations prior to joining. Remote care coordination does require lots of phone calls if enrolling or managing patient panels, which isn't the best fit for everyone. 

I worked for TimeDoc for almost 3 years and had a really fulfilling and fun experience with the company. Remote care coordination is a newer aspect of healthcare. It's fast-paced, evolving quickly, and you need to be comfortable with ambiguity to work at TimeDoc. 

TimeDoc's technology platform is second to none in their respective market. The IT team is very talented. TimeDoc's care management services are the highest quality available in the market as well. The leadership team across the company is impressive, especially on the care team.

Overall TimeDoc hasn't drifted from their core roots in mission and culture from 2015 and this is very hard to find. If you understand what you're signing up for and are excited about the opportunity, then you'll do well at TimeDoc.



When beginning to work a remote position for the first time in a part of your field you have never done before it could be scary and intimidating. Upon starting I received great training for 2 weeks and was then placed on a team with someone who had faith in me, helped me grow and succeed and showed recognition for hard work done. I have since been promoted to a team lead myself and have developed my own trusting, open culture with my own team of care managers who are thriving, learning and growing everyday. I already see so much potential and promise within most and would not be where I am now without my colleagues within the leadership team and my team for all the hard work they do day to day. It is a start up so there will be changes and you have to roll with it and know it is for the greater good of a growing successful startup to change. Compensation is great if you can have a quality/quantity balance you can make extra money with bonuses monthly which come in so handy. There is a 401K match with benefits and a great referral program. From when I started to where I am now the company grew so much and so happy to see the future of TimeDoc. So pleased to be part of this journey.

What is the best part of working at the company?
The best part of working at TimeDoc health is how it helps you realize why the health care system in the United States is the worst. 

What is the most stressful part about working at the company?
Policy changes on a monthly basis, CEO changes frequently, Quality Evaluations make you angry and stressed and are the worst. Team leads act as if they are your friend but will most definitely throw you under the bus if needed. Tram leads are rude and self entitled and cant even do their own jobs correctly. You are micromanaged to the point that they want to know when you go to the restroom
and how long you take. High expectations with minimal communication. 

What is the work environment and culture like at the company?
Awful, work environment consists of making calls non stop and trying to help rude patients while trying your best to achieve all goals and expectations while trying to make the company, the clinics and the patients happy. 

What is a typical day like for you at the company?
Make calls non stop and bill as many patients as you can. If they dont answer for some reason it is your fault.

I was a care coordinator at TimeDoc for over two years and it really used to be great until good people left and policies changed to better suit the company. As a care coordinator I feel that im the workhorse of the company as I call patients all day every day which brings in the largest amount of revenue to the company, and yet, am the least valued employee within the company. Policies at TimeDoc  are frequently changed which in turn makes the team leaders and quality evaluators, job easier while making the care coordinators job more difficult. As a care coordinator I can request paid time off but requests are subject to company approval based on staffing needs and team workload. As a care coordinator I am micromanaged by the team leader and quality evaluators to the point that they want me to complete the care calls the way they want or the way providers want. It makes me  feel as if I have to cater my care calls to please the quality evaluators and providers and not the actual patient. As a care coordinator I would always meet my goals yet quality evaluators and team leads always find something to complain about. 


Top Job Titles	Average Salary
Care coordinator 3 salaries reported	$18.67 per hour
Care manager 5 salaries reported	$17.20 per hour

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