member services representative

teller

teller supervisor

receptionist

stage

Tinker-Federal-Credit-Union

I’m not sure of any other department but the Collection department is definitely something
First you definitely do not get correct a good amount of training. You’ll sit with someone for 3 days and mainly watch them take calls then get out right out on the floor.
The management has little to no consistency they are not organized with anything they expect you to just figure the job out and asking them questions is no help because each manager has a different answer for your question 
The hours are RIDICULOUS we have mandatory overtime every other week expect 49 hour work weeks every other weeks and we do work Saturdays at least 3 a month you’ll barely have a life outside of this department 
Management has their favorites who they allow to get away with certain things 
You’ll never really know your doing good but if you’re doing bad they’ll let you know and even give you written warnings for things even though we are not trained properly 
HR is definitely a joke expressing your concern to them does not get you anywhere they do not care about how your treated 
Walking into this job on a day to day feels tiring and draining the job itself it’s very easy but I wouldn’t recommend this department 



Decent pay and time off. Overall very stressful and very little job security, members are always right even when they are not. Not enough training for new employees, they put all the work on seasoned employees and expect nothing from new employees.  Managment likes to pick favorite employees based on who they like personally not based on work habit or work ethic, these people dont get written up for small violations but others will and they get the job openings and move up way faster. Also these favorite employees get a lot of time off the phone to do "training" but the new employees stuggle to perform consistently until they are seasoned. Overtime hours are good untill it goes on for 4 months, yet the department makes bonus every month doeant make sense financially. No warning for OT hours either,  if you had plans now you gotta schedule time off or change your plans because no ones cares and it's now your problem. No flexibility in schedule either, can't take off end of month or end if year or near holidays or any other time managment deems you cant. 

Like any company, there are cons. In this case, the pay was on the lower end and there is not as much flexibility with time off as other companies. If there is inclement/bad weather and all other businesses close (ice storm, blizzard, tornados, etc.), this one will remain open and you will be expected to be at work. 
However, there are many pros. The benefits are the best I’ve seen at any company, making the lower compensation worth it. They frequently show appreciation to their employees and members that they serve. There is so much opportunity for advancement and experience in different areas of the company. This company has a great training program and really invests in its employees. Many companies say they are about service and what’s best for their customers, but this company really does have an amazing service-culture and promotes the highest level of customer service and care to the membership. Truly overall one of the best companies to work for.

Mortgage has needed more staff and improvements for a long time. Upper management will not approve to hire more people, despite current employees taking on multiple job roles that aren’t even in their area because of it. It is causing many to feel overworked and undervalued. But When you apply to a new position in the department, they will make an excuse to trap you in your job role if they don’t want to lose you. So then you are trapped doing something you no longer want to do because no one will pay enough elsewhere. Upper management outside the department do not care and they keep making promotions for mortgage without the staff to support these promotions. Thus creating MORE work for the already drowning employees.

Management is incompetent and does not have proper mortgage knowledge. Anytime you need them they are never available so you have to guess on a solution because you have angry members.

You are not going to win here.

Supervisors and branch manager failed to address and deal with problem employees. A couple of employees constantly called in sick and one was late every day with no corrective action taken. Employees challenge management to address their poor performance on a daily basis and they just didn’t. They allowed certain individuals to do, and dress as they pleased. On the flip side, there were many great employees that were very helpful and team oriented. Pay was good with average benefits. Goals given by corporate were unachievable which affected your incentive pay and merit pay. If you like constant conflict and drama then it’s a great place to work. Otherwise I don’t advise working for Tinker. The majority of the members were great and a pleasure to assist and converse with.

typical day; It is so hot and cold here. We were told we were getting a fair pay raise, to be comparable to the market rate (yay!) and that incentives would be adjusted accordingly. I learned, they changed the incentive pay overnight without notifying anyone, and our hourly/salaried pay wasn't changed at all. workplace culture: The new management treats us like criminals (I think due to our old management staff who all got axed overnight as well, who were doing some sketchy things. they never told us anything about that either.)
Hardest part of the job: They are RUDE in meetings, and do not care how they may make our lives easier, only what they can change and add on to our work load. it sucks, because I used to love it here, and now I just feel burned out.
The most enjoyable part of the job is interacting with my co-workers who I have become friends with.

I used the opportunity to grow with Tinker with both internal and external education. The education provided in the training room transferred to my college and 14 elective hours were waived; TFCU also paid for my college degree. My co-workers were fun to be around but serious when need be. The hardest part of my job is the ever changing atmosphere with the system and policies but they were also for the good. I enjoy the membership, employees, and upper managment. 

The benefits at TFCU are amazing. They are also VERY good compared to other financial institutions when it comes to pay. The CEO will call you on your birthday to wish you a happy birthday, there is opportunity for quarterly incentives, and other perks along the way. I enjoy my job.

I love working at Tinker Federal Credit Union. I am able to work and go home everyday at a reasonable time with very little stress. Working at Tinker I have learned the importance of financial awareness and what it takes to maintain and establish financial security. My management team I worked with are great, but there could be a little more freedom for managers to be able to handle their branches in the best way they feel to better provide the best service to their membership. The hardest part of the job would be making sure membership always left the branch happy and satisfied. Of course you are not going to be able to please everyone, but it never hurts to try. The most enjoyable part of my job is being able to help members who may be in a tough situation and being able to help them into a better situation.

A typical day consists of reports, reviews and scheduling for management and team. Co-workers and management are great to work for and along-side. Perpetual learning is always encouraged and produces great knowledge that can be applied in many scenarios. The most tedious part of the job are certain reviews - although they are very necessary. The most enjoyable aspect of working with this institution is the sincerity we have in our service towards making our members experience with a financial institution enjoyable and the programs we have to assist them in their personal financial situations. The worst part of this job is the pay (although better than most in equivalent financial institutions) and the shortage of employees we need to be more efficient.

Some management suck and some are God sent. The overall culture is nice. The CEO calls to tell you Happy Birthday each year or even comes to visit you if he can. You also receive a card for each year of service and sometimes a gift depending on how long you've worked for the CU. Some of the board members are rude and condescending to people like tellers and don't speak, greet or say thank you if you happen to be holding the door for them. Some managers are lazy, rude, condescending, micro-managers, racist, etc. You never know what you're going to get. I had mostly horrible supervisors with the exception of two in my entire five years of employment here. Going to HR is pointless, they don't care about your concerns until you sue them. My latest two bosses were extremely unhelpful, rude, careless and unprofessional. People don't quit jobs, they quit bosses.

Top Job Titles	Average Salary
Member services representative 38 salaries reported	$13.67 per hour
Teller 4 salaries reported	$20.00 per hour
Teller supervisor 3 salaries reported	$45,918 per year
Receptionist 1 salary reported	$13.79 per hour
Stage 3 salaries reported	$16.54 per hour

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