outbound call center representative

customer service representative

call center representative

security engineer

data collector

Titan Technologies

STAY SELF AWARE AND SELF ACTUALIZE!

Keep the resources open and close take screenshots as well, you need to be able to reference where you followed protocol during a "meeting"
Make sure you document which supervisor provided an instruction or change to your work habits(date, who, what and time). 
Document all your "Just wanted to speak with you..." calls
Be careful making a complaint or reporting or consulting HR on anything it will get back to the other person especially if a supervisor.
If you feel singled out and like you're getting less than general courtesy from a supervisors for no reason document all of it.
Document how many times your requests for assistance went unanswered by senior agents, Team Leads and supervisors. 
Document all the contradicting instructions given (date, who, what)
Stay self aware and Self Actualized. Find ways to maintain under the spiked call volumes. 
Document all the times your password to your email/service now, was reset by a supervisor at random outside you requesting it or needing it.
Do your tickets in a timely fashion, its better to risk delaying getting to the next call because QA will quickly send you a Auto fail review on a ticket of a call that you delayed filling out.
Document your QA reviews, you will see you have reviews immediately after calls as they're probably watching you and will more so reach out when you make a mistake instead of provided praise and encouragement when you have a steady streak of good calls by merit.
You did receive those compliments and good reviews you're just not one of the ones they want to praise at the moment.

Working with Titan Technologies, specifically supporting Florida Virtual School, has been a challenging experience. While the role itself involves helping teachers, parents, and students with technical issues, the work environment leaves much to be desired.

First, let’s talk about pay. It’s no secret that the compensation is among the lowest in the industry for the work we’re expected to do. Considering the amount of stress we deal with—particularly from angry parents calling in with urgent issues—it’s frustrating that there isn’t a better pay structure in place for temporary employees.

On top of that, supervisors and upper management aren’t as supportive as they should be. More often than not, when you reach out for help in the chat, you’re met with either silence or delayed, vague responses. It feels like the supervisors are too lazy or simply uninterested in actually offering guidance when it’s needed most. There's a clear sense of special treatment for some employees over others, particularly from upper management. They don’t communicate well with the broader team, which leaves us feeling directionless and undervalued.

Finally, for those of us who are temporary, the possibility of being converted to full-time seems slim. Despite the hard work many of us put in, it’s disappointing to see few temps transition into permanent roles. The company could benefit from providing clearer paths to full-time employment and better support for those of us on the front lines. 

Also the job description is a lie, I expected to do IT but it was basic call center work.

If you need a quick job while you continue to search for another-this is for you! They will be disingenuous about the pay. The extra amount they tell you to help pay for benefits is not going in your pocket. They force you to use it for insurance that will not help you in anyway unless it’s a catastrophe. Other companies do include it in your hourly wages-Titan does not. 

The work environment is extremely dysfunctional, chaotic, and toxic. There are a few supervisors who will try to shield their team from upper management, but they can’t do much. Titan purposefully doesn’t list specific procedures in writing so they can change it without notice, deny it was ever a procedure/policy, and then label all confused employees as incompetent and unable to meet standards. 
It’s a hot mess. Do not fall for the hybrid work from home incentive. Even when you meet all performance standards-if the entire site does not, neither do you. Meet it last month? They’ll tell you in the current month that they added a new criteria to last month without informing any workers-so now you can’t work from home. For months at a time.
In summary, horrible management, ethics concerns regarding policy and procedural vagueness and unwillingness to commit to training curriculum in writing, very poor benefits, bait & switch regarding pay. 
Take it if you need something now, but keep looking and don’t sacrifice for this employer. 

With as long as Titan Technologies has been around you would think this place of business would run like a well oiled machine, but everyone scrambles. They protect the managers who are bullies and if you are salaried you are expected to work all hours of the day, including when you receive emails at 11pm. If you do not respond to those emailed it is highly frowned upon and you aren't doing enough. They promote work/life balance and some managers are great at practicing it, but some aren't. I would be careful working for this company, it will drain you and make you feel lesser than. There are certain players who are fully protected and shouldn't be due to the way they treat employees; if you come into their crosshairs you may as well start looking for another job.

This is one of the best companies that I've worked for so far. There really is a family type of vibe, I know that is overused sometimes but it's actually true here. The managers are accommodating with PTO (never been denied any time off) and sick leave, good with dealing with personal issues if anything ever comes up. Flexible, you get the support you need - if tasking gets crazy they will reallocate resources to support you. There is a growth oriented employee plan for the year which I think helps employees target areas they wnat to improve and succeed at. Also I have seen people switch roles as they grow with the company, and get promoted. 

This company is contract for DEO unemployment. It’s a joke. They have superiors that have no knowledge of unemployment at all. Management has no clue what they are doing. They have you on a chat for hours to finally get a supervisor on that says they are new and don’t know. What a joke. The QA, supervisors and all management are hired from the streets and most have never even worked in customer service call center. A lot worked in completely different fields.

recently because the contract holder for the CES program. lowered our hourly pay .20 right off the bat. wont let us use fringe benefits to cover health care premiums (and was very misleading about that) , expected us to take training off the clock. theyre clearly a company that just acquires as many contracts as they can  without knowledge of the contract theyre managing.  no paid leave untill youve been with them for a year, even if youve been working on the contract for years.

I’ve been working here through the pandemic, I’ve seen many reasons to be scared to work in office and many benefits of out of office work. I get work done faster, I assist my team more, I don’t get headache from overhead lights and when I was positive for Covid and I was asymptomatic I was able to work without risking my coworkers safety. There’s a pressure to go back to the office and with the current climate? I can’t say I’m happy. We do our work fine now. I wish they saw that.

Job security and advancement
Supervisors failed to communicate

Management
Management was awful to be honest.
They jerked me around for 2 month with my application and background check before letting me go.

Overall
Company hypes you up about how good they are and then jerks you around for months before letting you go. Supervisors dont communicate, and training isn't what it should be to help you perform your job properly. Don't let the $14.20 an hour fool you.

Titan is the worst company to work for.I was on the contract for many years but when they took over I had to resign,Paychecks are never right they use employees Fringe benefits to pay their cost of insurance.They don't communicate with employees.I would give zero stars if it was possible.They expect you to devote your life to a non mandatory report.Spam company 100%.

Top Job Titles	Average Salary
Outbound call center representative 10 salaries reported	$20.97 per hour
Customer service representative 2 salaries reported	$17.75 per hour
Call center representative 3 salaries reported	$14.20 per hour
Security engineer 1 salary reported	$21.50 per hour
Data collector 2 salaries reported	$23.06 per hour

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