general manager

store manager

customer service representative

assistant store manager

manager

TitleMax (TMX Finance)

This is the second opportunity I've had working for titlemax. I must admit that it is not the same company that it was years ago. What really stands out is the fact that we've not moved our compensation up as times have progressed so therefore what used to be top talent, is now kind of bottom rung and we are desperate to fill so many positions because we do not elect to pay people more then what we did 8 years ago. The bonus really hasn't changed and although as a GM you can make some decent money, it's not enough for the headaches that you endure and the very many KPIs you are expected to hit with a very limited and unsustainable expectation in regards to manpower, or process. These days, a lot of the freedom of decision making made by management, has been taken out of their hands, and specific direction has been implemented so that employees from the general manager up to the regional managers feel more like the tasks are being completed out of necessity rather than influencing and directing as it was years ago. 

What is the best part of working at the company?
Let’s start with the (current) pros, and I say “current” since CCFI took over TitleMax, payment structure that decreased everyone’s income. 
They do give you the option for several insurance. 
When force of nature doesn’t allow you to go to work, they (currently) pay you the hours. 
Schedule is pretty flexible, depending on your General and District Manager. 
The environment usually and currently is not toxic, which is good. 

The bad is mostly financially. 
Several changes of policy that reduced income.
You basically depend on location, you could be assigned on a bad store or a good store (bonus/profit/commission). So basically do not expect much more than your salary, because that’s what many get. 

What is the most stressful part about working at the company?
Too much backend work, you have to follow other companies to do their job, make a lot of calls, and be facing customers on the store and doing loans that takes 30-60min/each. 

What is the work environment and culture like at the company?
Good and helpful. Usually when you call a coworker from other store, they help you. They currently host mandatory meetings for everyone and you get to know everyone in your district. 

What is a typical day like for you at the company?
Call customers that are late and for marketing purposes, do any backend job and attend customers by call and walkers.

What is the best part of working at the company?
Most of the time, there is not much to do.

What is the most stressful part about working at the company?
There are constantly changing policies, procedures, and daily/weekly/monthly rhythms that were never well communicated.  Our control over our metrics was minimal at best, but then we would be reprimanded and demanded to explain "poor performance" that we were held accountable for despite lacking the ability to actually impact those metrics.

What is the work environment and culture like at the company?
Work environment is okay, since you run your own office.  The culture is a joke.

What is a typical day like for you at the company?
Boring, sitting at a desk, spending most of your time being forced to demand payments from people who are mostly on fixed incomes to be able to keep their vehicles.  These people wind up paying exponentially more than they borrowed just to pay off the loan, and most people just pay interest every month for the right to keep their vehicles.

What is the best part of working at the company?
The opportunity to work in the course of field I studied in. Meeting and building rapport with new and existing customer. Having the opportunity for self betterment. To be a part of a growing company nationwide. Most importantly, being able to shine in my workplace.

What is the most stressful part about working at the company?
When customers can not pay on time. 

What is the work environment and culture like at the company?
Positive influences full of drive and ambition. 

What is a typical day like for you at the company?
Expediting inbound and outbound phone calls. Reviewing, sending and receiving e-mails. Data entry/filing. Running reports/ store errands. Assisting with repossession/ vehicle recovery. Engaging with customer accepting payments for loan renewal.  And/or processing title pawns.

I’ve worked here for a little over seven months and this place is the most disorganized place I’ve ever worked for. There are only two employees in the office at all times, so if you happen to have an emergency and call out, the other employee will be left alone by themselves and upset. Requesting PTO is always hard because you can’t just request it whenever you want and also if you have an emergency and you put in PTO, they’ll get mad at you and make it seem like it’s a big deal. The pay is good you get a monthly bonus, but it’s not enough for all the work that you have to do. The company literally does not care about their employees because if they did, they would hire more people instead of only having two people in office. Also higher-ups will talk trash about you and there’s nothing you could do about it. I enjoyed this line of business this line of work, but I will never work for this company again. 

What is the best part of working at the company?
So far it's been wonderful a bit overwhelming w the amount of information you are given especially if you are one to learn quickly . Everyone is willing to answer any questions be it your coworker a cubicle over or an employee at another location. 

What is the most stressful part about working at the company?
Making sure you adhear to any compliance order correctly and try not to mess anything up even by complete accident

What is the work environment and culture like at the company?
Competitive, motivational, friendly, some attitude but it's all good. 

What is a typical day like for you at the company?
Busy, be it the phones going on and making phone calls or walk ins with appointments or just new customers in general.

There is a LOT of pressure to perform and grow your store whether you have a team or you're the only associate working. You are required to build business and personal (professional) relationships with your customers so, in turn, they will send referrals. You are pressured to keep your debt low while growing your business. There were times there was not enough coverage and you would work Monday through Saturday because no one else worked with you. 

Over 5 years of working with this company I've met MANY awesome coworkers in the field and at corporate. There are some great leaders, and I mean those who were my peers more than I'm talking about upper management. 

There is alot of cut throat and politics at corporate. Too many clicks.

Management is horrible here, if you have a life don't work here cause you live at titlemax now, they demand way to much to only get paid 12.00, and hey! they don't give raises the gm makes what I make a csr! they give bonuses but guess what they can take that away whenever they feel like it! honestly stay away from this place for ur sanity. They also make you go around marketing and wasting ur gas even during covid this company made me go out and put flyers on peoples cars... even with constant reminders to my manager that my father and mother are high risk. Titlemax doesn't care about its employees to the point that when covid began they and i quote said "your lucky you guys still have a job, other places are letting people go" DISGUSTING!

I loved working for tmx when I first got hired on in 2017. It’s either crazy busy or crazy slow (you can get caught up on paper work on slow days) upper management is.. micro. Lots of micro management. Things that could be sent out in an email (and are usually daily MULTIPLE TIMES ) also have conference calls at the most busy times. The culture, love and over all environment is amazing, IF you have an good DDO. Love my co-workers, just wish the micro management would dial down and the pay would dial WAY up. I was not compensated enough hourly wise to start off & the bonus pay needs to be upped. Good company to work for short term. They do offer great healthcare benefits. Very appreciative of my time with them though but had to move on. 

Working at TitleMax was one of the most stressful jobs I’ve had. Management expected employees to meet unrealistic sales goals while dealing with constant pressure. Instead of focusing on helping customers, it felt like everything revolved around numbers and quotas.

The work-life balance wasn’t great, and the pay didn’t match the amount of responsibility or stress. There wasn’t much support from management when issues came up, and the overall work environment made it hard to enjoy coming to work.

The experience did help me improve my customer service and communication skills, but overall, I wouldn’t recommend TitleMax to anyone looking for a positive workplace. There are much better companies that value their employees and provide a healthier work environment.

Top Job Titles	Average Salary
General manager 3 salaries reported	$19.00 per hour
Store manager 4 salaries reported	$40,625 per year
Customer service representative 3 salaries reported	$14.37 per hour
Assistant store manager 1 salary reported	$14.50 per hour
Manager 1 salary reported	$13.50 per hour

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