maintenance technician

community manager

regional property manager

office aide

janitor

Tm-Management

Working for this company as a maintenance tech is a nightmare. From being on call 24/7 without compensation and zero relief for personal time, to being micro managed by people with zero maintenance experience or knowledge. 
They do nothing to industry standards and they’re only concerned with collecting rent and passing audits, everything else is ignored or they expect you to do nothing more than apply a bandaid to the problem. The dilapidated state of their properties is a direct reflection of this. 
I’m responsible for multiple properties  and with the properties being run down and falling apart, there’s more work to be done than one person can keep up with. I’ll never get to a point of actually being able to just maintain the properties as maintenance personnel typically do. They’re aware of this, but could care less. 
Regional management is zero help and is more of a hindrance than anything. Corporate trains you one way, but regional management does their own thing and tosses policy regarding maintenance personnel, their safety and their duties out the window. They also look down on their maintenance personnel and treat them poorly. You are bottom of the totem pole and they treat you as such. There is no communication from regional management other than poorly thought out and poorly planned instructions that highlight their lack of knowledge regarding maintenance issues. If you reach out to them about it or any other issue, there is zero response. They do this for deniability and to keep their head off the chopping block and yours on it. 
I’ve heard our regional management say “I never said that” a dozen times about instructions they’ve passed down to others. Nobody ever calls them out about it for fear of loosing their job. I’ve even heard regional management lie to auditors about the properties during an audit and then reprimand site staff for not lying to the auditor.
Shady business practices are evidently a requirement to work in regional management.
There’s a reason they can’t keep maintenance personnel. 
If you have experience in the maintenance industry and take pride in your work, you should run from this place because these people are slum lords at best.

Avoid this company if you can. My apartment community had been struggling through a transition of management when I started. About a year into my career TM Associates took over, and I had high hopes. This was a job that I truly enjoyed and had passion for. I cared deeply for the residents, staff, and property as a whole. To my disappointment, TM did not care about any of those.They had simply come in to rake in as much money as possible, without any concern to the affects it would have on anyone but themselves.They reduced the number of staff to save money. They increased the workload of the few they had left tremendously, without compensating to match the extra load. They refused to keep a fully staffed office when we surely needed it. We were over worked and underpaid. Never left on time. Always doing a last minute project from corporate that had you coming in on your days off to complete. They appreciated nothing. I've seen staff forced to pay money out of pocket on property essentials, and never paid back. You had to fight to get what you were promised. Empty promises were their way of keeping up morale. This was an overall bad experience for myself and everyone else involved with the property. I miss my community, but do not for a moment regret leaving. To prospective employees, vendors, and residents alike; I do not recommend.

I am basing this review solely on my experience with upper management in the Ohio region. TM Associates may be a great company to work for outside of Ohio, as the trainers and few other corporate team members I had the opportunity to meet and interact with seemed like great people. 

The property, where I had been the community manager for two years, transitioned to TM Associates Management on 2/1/2020.  Unfortunately, during my time at TM, I encountered a regional manager with unbelievably poor management and leadership skills. When I think of the qualities of a bad manager, these are some of the things that come to mind:

        - Does not show appreciation. 
        - Takes credit for other's work. 
        - Micromanager.  
        - Control freak.
        - Does not provide clear or realistic direction. 
        - Avoids tough conversations. 
        - Does not follow through or follow up with responsibilities. 
        - Narcissist. 
        - Vindictive.
        - Indecisive. 
        - Unavailable. 
        - Unorganized.
        - Lazy. 

The regional manager that I reported to during my time at TM possessed all of the qualities outlined above. It is disheartening that someone in a regional manager position can so intolerable. 

I hope, for the sake of the company and for the properties in the Ohio region, that this person is removed from her role before more valuable and loyal team members are lost.

A typical day at work looks like doing work orders that haven't been worked on in 6 months because the company doesn't want to spend money on maintaining their properties. I learned that there are few good people left in the company, with most of them being your direct peers that you'd see every day. Corporate was almost impossible to talk to unless you wanted to wait 2 days via email. The management was lackluster, whether it was micro-managing every minute of the day or being ignored for a week straight. The hardest part of the job was being on call 24/7 (i.e. receiving a call every single day for a month straight) and having to deal with the poor management system controlled by corporate. In fact, corporate owes me over $1000 from driving across the state many times to assist a community that didn't have a maintenance man. The most enjoyable part was putting a smile on the residents' faces every day and improving relations every step of the way. I'll never forget the people who greeted me with a smile and made me feel welcome as part of their community.

In the beginning this seemed like a good company to work for.  Then that changed.  I had two good regionals with this company but the last one did not communicate, was rude to employees and residents.  The workload is tremendous and the company just keeps adding to it with very little support from upper management.  Staff is not trained properly then they wonder why work gets behind.  Everyday you go to work and wonder if this is the day that they will terminate you, highly stressful.  When you try to communicate with upper management they do not listen and then you end up blamed for anything that goes wrong.  Working with my individual staff on the property we felt like family.   Upper management made you feel like a step child.  This company works its own agenda and has clicks of special people that can do no wrong.  Some of the regionals work their own agendas and will lie to cover for themselves.  A person cannot defend themselves against a lie when no one wants to hear the truth.

What is the best part of working at the company?
The best part of working at TM Associates was leaving to go home everyday. The work I did was normal, but the people and ownership of the property was a nightmare to say the least. We didn't follow rules to simply say... 

What is the most stressful part about working at the company?
The most stressful part about working at TM Associates was not following rules. 

What is the work environment and culture like at the company?
The work environment was horrible due the fact I work with a person that did not understand the process of approving applicants. The culture of the company seemed to be good. However, we were not apart of it other than when te entire company got together.

What is a typical day like for you at the company?
I would process applications and recertification along with processing rental checks and invoices. I also drove around to other properties dropping notices, etc. The "other properties" were located in two different towns, which was a bit of a pain to travel to.

I've learned a lot during my time here. I've learned money management, as well as some business management. I have also learned much about customer service and the way to go about people skills. A typical day for me involves coming into contact with regular customers as well as new ones and getting to learn about where they come from and what they do with their lives. 

Management is very good. They always try their best to keep their customers pleased as well as their employees. 

My co-workers have always been fun to be around. It's almost like a family environment.

The most difficult part of the job is having to contact people who become delinquent with their payments. I very much dislike that part of the job, despite the fact that it is necessary.

The absolute most enjoyable part of the job is getting to meet and interact with new people every single day. It's what makes me get up and go to work every time.

What is the best part of working at the company?
The pay is decent for the area that I reside in and the position I was working.  Their Bonus structure left a little to be desired. 

What is the most stressful part about working at the company?
The training is terrible.  Leadership is has their heads in the sand.  The worse part is the compliance department.  Most of them have no clue what they are doing and it affects the entire organization but the upper management refuses to acknowledge the problem. 

What is the work environment and culture like at the company?
It’s like working in high school.  If you are in the popular group you’re untouchable but if you’re not they pick at you constantly.  It’s sad to see no ethic leaders in the corporate department.  All the good leaders they push out and keep the not so favorable ones. 

What is a typical day like for you at the company?
Constant confusion between myself and my supervisor.  This company loves useless meetings that could be an email.

One of the worst Property Management companies in the area. New hires are sent to unkept and poorly managed properties. Once you start, they add more for you to do. Majorly disorganized, unhelpful management & ridiculous demands. Contractor bills are not paid so they will not return to the properties, high turnover with office and maintenance staff and superiors and regional managers let things go. They do not care about their employees or their properties. Be prepared to get frequent emergency and after hour calls overnight because the properties are not being maintained.

Do yourself a favor and visit the properties, talk to the residents and take inventory before accepting any position with them. 

Terrible slum lord company terrible management does not care about their employees. No one that has any common sense wants to be promoted so all the regionals are terrible leaders and humans in my experience. This company will literally allow tenants to put hands on you then fire you if you defend yourself. They will dangle raises like a carrot then make up some arbitrary things that you didn't do well enough to get the raise. You will have little to no support from anyone unless its about collecting rent because that and filling vacancy is literally all these people care about. Please dont walk away but RUN screaming from any opportunity at this company. 

Top Job Titles	Average Salary
Maintenance technician 41 salaries reported	$20.59 per hour
Community manager 9 salaries reported	$22.00 per hour
Regional property manager 8 salaries reported	$57,500 per year
Office aide 1 salary reported	$21.50 per hour
Janitor 2 salaries reported	$20.25 per hour

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