retail solutions consultant

software engineer

senior software engineer

consultant

technical support representative

Tobii Dynavox

The interview process alone should've been a red flag as they have you jumping through hoops before you're even on the payroll. Once hired the tasks just kept coming as they bombard new hires with tons of information / "training". Trial by fire is not the way to support customers who are already frustrated and confused.

When employees concerns were expressed management made little to no effort to implement any sort of new policies and left younger employees to drown under a heavy workload while "senior staff" continued to have a cushy low effort position, and were given much higher pay.

Don't expect to move up in the company there are little growth opportunities despite how your numbers look. 

Onboarding managers were great. They had such positive energy. But the manager I was assigned to was very negative. Coming out of training I was starting to thrive. But we would have our one on one meetings and I would share positive things that were happening through my work. But I would be shut down and have minor things yelled at for. But when we were in a group meeting, they acted so differently towards me. When other managers helped with the training, they would say I was doing great!  In my opinion if I had a different manager, things would have been so much better for me. Be prepared to have a large case load, but at the same time be in about 6 meetings a day. Your day entails about 4 hours to actually work on your cases and about 4 hours of meetings a day. 

Tobii Dyanvox has a nice overall work culture and management stresses a good work-life balance, however they are more interested in hiring from outside the company rather than promoting from within.  Management is inconsistent, and many policies are left up to your manager's digression, which means that certain things, like how POT can be used, is different from department to department.  Customers are very grateful for the products we provide, so generally speaking they are nicer than in previous Customer Service positions.  Management does share many positive customer stories so that you know the work you are doing is meaningful to our clients.

I am newer to the organization and so far, I have a great experience. Why I love working at Tobii Dynavox is first our mission. We help give people a voice. It is the perfect opportunity to combine what you like to do professionally with the good feeling of helping people and making a difference. Also, people make this a great place to work. When I first started, I was really surprised how people from all different departments went out of there way to introduce themselves. There is a big focus on company culture. We do several different events throughout the year that allows you to meet people from different departments. One of my favorite things we do is bring users in to share there experience about using our devices and how it has made a difference in their life.

The products and services we sold we great and much needed by our clients.  The management both at the top and the mid level management brought little to no value to the sales force and are not trusted by the majority of the sales reps.  The top performers constantly have their quotas raised and the bottom performers are allowed to stay on without any consequences for lack of performance.  The support staff in the corporate office are typically really good but there is a real lack of teamwork across the board.  The culture is one of distrust and negativity.  Unfortunately the overall direction of the company is going down.

During my time here, my skills were ignored during the interview which was confirmed verbally.  Placing me into the incorrect tasks.  Upon bringing it up to the lead about how the training guides were not new hire friendly I was strongly recommended I make my own.  This proved difficult when the lead was constantly away from their desk.  (They'll know by the lovely indicator on the teams messanger.)  It was frustrating, nerve wracking and overall my least pleasurable experience working in this field.

I can not in good faith recommend this if you are neurodivergent. 

Working for a DME provider with Modern Technology was useful. Enjoyed helping patients with care.The worst part of job was taking the speech device away due to insurance reasons. The devices are successful and have helped many patients speak so very difficult to have to take a device away due to financial reasons. Managed projects or contributed to committee or team work. Mailed Newsletters, promotional material or other information. Learned to operated new office communication to funding Consultants. Provided assistance to patients, Sales Reps and Management. Generated AMD, UPS shipping labels.

Inbound call center, durable medical equipment- speech generated devices. 

Most difficult part of my job is not being able to help a client obtain a device to assist them in speaking.

Learned patience, knowledge of different insurances throughout the united states.

Clients receiving their device and family satisfied with the service provided.

We are team player, no micro 

Our atmosphere is relaxed but business focused

Arrogant management, including upper management. Majority of upper management positions are in Sweden. Processes are often redundant or ineffective. Poor communication. Micromanaging. Sales driven with no consideration or understanding of the U.S. healthcare system. Very little upward mobility and no dedication to in-house candidates. Favoritism often dictates who gets promoted rather than who is most qualified. 

Arrogant management, including upper management. Majority of upper management positions are in Sweden. Sending jobs to Sweden Processes are often redundant or ineffective. Poor communication. Micromanaging. Sales driven with no consideration or understanding of the U.S. healthcare system. Very little upward mobility and no dedication to in-house candidates. Favoritism often dictates who gets promoted rather than who is most qualified. 

Top Job Titles	Average Salary
Retail solutions consultant 3 salaries reported	$57,333 per year
Software engineer 3 salaries reported	$95,000 per year
Senior software engineer 3 salaries reported	$117,000 per year
Consultant 3 salaries reported	$43,667 per year
Technical support representative 1 salary reported	$33,000 per year

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