mechanic

utility worker

entry level operator

customer experience representative

water treatment specialist

Toho Water Authority

Work hours 6:30am to 3:00pm Some overtime always some task to do and always unpredictable. could come in at 6:30 and work till next day if needed. to keep up level of service to customers. 
Have learned to be flexible and open minded. Always something to learn even in difficult tasks. Workplace culture is always changing due to area. and adapting to meet customer needs. 
Discipline of employees. 
Taking broken and malfunctioning  systems and improving them  making them work better. and working with other staff members.

Always a new challenge with my job. I have learned how to become more organized and prioritized my job functions. I work with a great group of managers who are always wanting to hear input from myself and employees. The hardest part of the job is the challenges it provides with every emergency different from job to job. I enjoy the most is my co-workers and the citizens I meet while performing  jobs in a safe and efficient manner.

What is the best part of working at the company?
Amazing culture, coworkers are awesome and lots of perks. I can only say great things about Toho Water Authority. 

What is the most stressful part about working at the company?
Sometime we work overtime, and your body will feel it. There is a lot if work, but we get paid OT, so no complaints.

What is the work environment and culture like at the company?
Focus on the employees. If issues arise they get fixed. 

What is a typical day like for you at the company?
Work from clock in to clock out. However, we do lunches or breakfast at least once a month. We get along great!

Although Toho Water Authority was a generally satisfactory place to work some of the guidelines developed by the upper management left room for improvement. And after numerous attempts to locate the dissatisfaction throughout the organization and repeatedly being informed that most of the problems were the result of upper management. They still denied that the blame was theirs.

Reduced lunch time and breaks taken away are frequent to try and meet service level, especially on Mondays. It's impossible with the number of reps to meet this, as well as extremely frustrating for customers for the long wait. Hard to feel appreciated like this as an employee, or customer. 

Hard to get time off as well.

Workplace has too many open vacancies and the work load is ridiculous. You are expected to stay and do OT whenever there is emergency. The company never has the correct parts on hand during any emergency it’s always a waiting game to do repairs. Management has no integrity whatever is said to them in confidence is repeated. 

Stay away from customer service dept
Treated like children
Unprofessional supervisors gossip about employees 24/7
Favoritism 
If you dont kiss butt or suck up you are not part of their secret society and they treat you like an outcast
Ran on emotions rather than business strategy

The management here is not very good. They micromanage and choose favorites. However if you like good hours 6-230 is kind of hard to beat. The overtime is great too. We have nice benefits too such as insurance and a 401A and 457B retirement. Moving up also takes a while. It will take at least two years to move up and even then it is only a 7% raise 

TOHO I feel would exceed most people’s  expectations. Family atmosphere with everyone always willing to help. I can still pick up the phone and inquire for advice or ideas, if needed. Structured environment that keep everything standardized. 

Great health benefits, free...the office building is new and secure , good perks, great opportunity to learn the utilities field . They strive for great service and teach you how 

Top Job Titles	Average Salary
Mechanic 7 salaries reported	$26.86 per hour
Utility worker 3 salaries reported	$20.67 per hour
Entry level operator 2 salaries reported	$29.00 per hour
Customer experience representative 2 salaries reported	$23.13 per hour
Water treatment specialist 4 salaries reported	$28.70 per hour

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