automotive technician

technician

customer service representative

service advisor

detailer

Tom Wood Group

When i responded to the ad for Tom wood Toyota, It was specifically for a Toyota tech position. During the interview I was asked about my skill set and I'd said that all of my experience and skills were related to Toyota's and I had no experience on any other makes. I was told that that was fine because all those jobs would go to their used car technicians. So tell me why I found myself replacing engines on nissans, diagnosing airbag lights on chevy's and fords, and working on kia's? While I watched said used car techs doing plenty of maintenance work on toyota's.
I got plenty of Toyota work, don't get me wrong. That is I got plenty of in warranty or extended warranty cars. Cars that were less than three years old and less than forty thousand miles. I've worked on maybe three 4 runners and a few later model highlanders in a years time. That's not to say they never come in, they do. It's just that they'll always go to the 'senior techs' that have been there for twenty plus years. Any toyota tech who's been at a toyota dealership can tell you that those customers usually spend the money to keep up their vehicles.
The only time as a tech there that I made decent to great hours was when one of the 'senior techs' was gone for a period of time. One got married, one's parent had died, one had gone on vacation. During those times I easily made twelve to fifteen hour days. When they'd get back. Six or seven hours a day. If it was slow. Three to four, while watching others getting 'fed' work.
I always found something to write for recommended repairs. You are told that the repairs you recommend will come back to you, but any other work you recommend you'll most likely never see. I take that back. You'll see the cars come back but just not to your rack.
I was warned by a friend of mine who's been in the auto business for fifteen years not come here by word of mouth from another tech who had worked at tom wood toyota prior. I wish I'd headed that warning.
Shop's like this are the reason why technicians unionize.

As an Inventory Photographer, It was a great experience! The typical day at work included, taking photos of new and used cars, vacuuming cars into the delivery bay if needed, taking sticker off inside and out, going through car wash, and taking photos. Sometimes when it is a slow day, you will print Stock Tags and Buyers Guides and put inside cars that don't have them.

I learned if you take photos with your phone, be sure to keep a charger with you. 50 photos per car. Always shoot in landscape mode not portrait. I also learned that if you talk to other people in different departments, you will more likely be liked and have good connections. Always ask if there is anything extra that you can do. Be honest with everyone at all times. It will make you go places.  

The management is great as long as you don't get on their bad side. (keep your head down, do what your told, and you will be treated the way anyone should). 

Workplace Culture: It's nice

The Hardest Part: Working in the weather
The Most Enjoyable Part: Driving places I've never been to and the money. Laughing at funny jokes. If you can drive a manual, that is a plus. If you are an introvert, you have so much time to your self and your thoughts.




I was with TW for over 2 years in a BDC role. This was an inbound call center in a central location, not at the dealerships we scheduled for. I was told upon start that it was inbound calls I would be taking, and I'd be responsible to set appointments for the dealerships TW has in Indy. I asked during the interview if I'd have to sell anything, and the answer was no. After being there some time, the expectations changed, and all of a sudden, I would also have to call people that had declined recommended services. I felt this overstepped what the expectations for my job were, and when I voiced my opinion on it, I was written up. I was asked to take a training on the selling of these services, or be fired, so I opted to do the training. Things went bad when I complained about my manager taking care of personal business while on the clock, and I was let go days after turning in a request to go to physical therapy a few times a month that would require me to leave work a little early some days. The manager had a lot going on in her personal life, and I think she had too much on her plate as well as she had her favorites that she coddled. TW isn't a family type of atmosphere. It's very cut throat, and if you aren't a favorite, you're on the chopping block!

It is amazing to read reviews on any company of how some people experience totally different things. Then when you actually find out the truth is reveled about them. Someone has had 6 jobs in the last 3 years and every place they work is bad, horrible, and they are always a victim. Tom Wood has opportunities for people that want to work for them. If you think you can go into any place of employment and a position will be "gifted" to you because you show up, then you have a surprise coming to you. Instead of looking for negative in everything you do, be the person you want to see in the culture you work in. You work in a bad place? Start by looking in the mirror and ask yourself if you are the best employee you can be. 
I have seen some incredible and caring people who want to make this place better every day. Is it perfect? No. Can you help make it better? That is only determined by you. 

I was an F&I Manager at this dealership.  

I worked with banks and lenders to finance customers on new and used vehicles.  I also forcast my income on a monthy basis and held training meetings once a month with the sales staff.

I sold back end products for additional sales and profits to help retain customers to dealerships.

Due to the size of the store, I also acted as sales manager closing customer on the floor and delivering some vehicles.  

The management staff was experienced, but not driven for growth.  There were only approximately 35 total employees.  

The hardest part of my job was keeping the hours as I was the only finance manager and I was there open to close with the exception of one day a week.  

The best part of this experience was it was a smaller store and the staff was pretty much a family.

Not bad if you are one of the favored employees If they all did it the same way every time the sky would be the limit. NO PROCESS/MANAGEMENT! Structurally unsound. The "Process" is simply a process of desperately trying to keep up with the inconsistent expectations and daily changes to the "Process". The process os non-existent, varies day to day, and is adjusted according to the specific employee. Preferential treatment to individuals who lack motivation, work ethic, and just dont understand that the customers are the only priority!! Stop the favoritism and demand accountability! There is a reason they are losing employees left and right.

What is the best part of working at the company?
There was a pretty good core group of people, mostly technicians,  that gave the dealership some stability.  

What is the most stressful part about working at the company?
Lack of leadership.  The GM and DO would never accept the responsibility for the dealership.  That’s why there is so much turnover in management positions.  In 5 years under the same GM there’s been 4 service managers, 3 GSM’s, 3 parts managers and and to many F&I managers to count.  Your always 1 bad month from getting replaced.  

What is the work environment and culture like at the company?
Very stressful.   The culture, what little there is, is not good.  

What is a typical day like for you at the company?
Pretty typical compared to other dealerships.

A typical day as a parts driver for Porsche is very laid back as long as  I stay on top of my duties in the most efficient manor possible. I learned how to manage my time more properly working here because some days I would be responsible for making over a dozen stops in the metropolitan area in a fixed amount of time. That amount of time being the same as if I only had to make just a few stops on some days. The management is very laid back and friendly as long as I stayed on top of my tasks day to day and delivered all the criteria they ask of me. The hardest part about working for Porsche is getting my 40+ hours a week some weeks because i would always finish my routes early due to a proficiently planned route created by myself.

I've really enjoyed working at Tom Wood Lexus. The staff is very friendly and eager to help you anyway that they can. Sales floor is competitive but there's plenty of business for everyone.  My only complaint is that some of the manager's aren't good at developing employees. You get told a lot to do but not often showed how to do something. The hardest thing about the job are the hours, let's face it, basically it's similar to working retail. You won't have weekends off but if your okay with that, it's no big deal. Sales Associate average per month is 8-10 cars.

A typical work day was very consistent. 
Very Challenging at times when it comes to meeting deadlines.
Co- workers were very friendly and easily to get along with
Team- like environment 
Positive Manager/employee relationships
No micro-managing
The most enjoyable part of the job is being able to interact with others in different departments & learning different ways to become efficient.
The hardest part of the job was being able to maintain a large amount of work by myself that would require two people to complete.
Managed to complete deals within a restricted time frame while maintaining customer satisfactory.

Top Job Titles	Average Salary
Automotive technician 2 salaries reported	$36.50 per hour
Technician 18 salaries reported	$24.22 per hour
Customer service representative 7 salaries reported	$17.57 per hour
Service advisor 2 salaries reported	$106,082 per year
Detailer 14 salaries reported	$18.29 per hour

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