floor supervisor

sales associate

assistant store manager

store manager

retail sales associate

Tommy Hilfiger

I learned a lot in the 4 years I was with the company. I learned how to train and develop new and old associates on brand standards, customer service, register training, stock room standards and more. I was promoted within the first year of working there and I loved my co-workers as well as my job. I found it difficult to get promoted to full time associate even though they had been giving me full time hours.  I was given a 6 month action plan from the store manager. I was able to fulfill the action plan in the allotted time but was told to wait another 6 months. I did finally receive full time employment a year after requesting it. Most of the management was unwilling to train and develop the talent we had in the store. It began to wear on the Lead associates who felt they bore the weight of training and developing the new associates but were not receiving training or development to get to the next position. My co-workers were amazing and the initial management team we had was just as amazing. We were a big family. There were changes made in the managment team and positions filled from other stores that we did not know were availible to us to apply for. That is when things started to go array within the store as well as the company. We were not making our sales goes and our turn over rate sky rocketed. The managment team switched thier focus and gave the already stretched sales leads even more responsibility and made it hard to balance the needs of the business with our daily responsibilities. The new managment were trying to run our store like the other store in town, but the environment of both stores are completely different. I still loved being able to train and guide my team on the correct way to do things even when the new management would have a different opinion. I'd have to say the hardest part of this job was not being heard by the managment though they asked what the leads thought we could do to make a change in our sales as well as team morale.

An average day: Once you clock in, you begin recovering the store and making it look nice. All the while, you have to be talking to customers. Customer service is at the heart of the job. Grabbing the sizes they need, answering questions, and handling their every request. If you are on register you may sometimes have to run up and ring quickly. The job can be fast paced, and often I am finding myself doing multiple tasks at once. I need to find a size for one man, show somebody where the jackets are, and check on somebody in fitting rooms. It is often this way, but it varies a lot by store and what month it is. When there are no customers, a typical day is just recovery. Tucking tags in, making piles straight, and sizing jeans. The hours vary, but it is sufficient enough for me. The co-workers I have are nice and helpful, and we all help each other. My managers have been great: helping when they can, teaching us different skills, and keeping us going overall. I have learned through this job how to deal with people. I am a shy person usually, but this job has forced me to approach total strangers and engage them in a conversations. It has effectively helped me learn how to ring, fold, help customers, and be friendly all day. The hardest part of the job is when you have to multitask and run around the store doing ten things at once, but usually its not that bad. I enjoy folding and dealing with fitting rooms. If I am in the fitting room I get to talk to customers, but don't face the pressure to sell to them. I also get to fold clothes, which is easy and passes the time. Overall, this has been a good job. The people have been nice, and I have had a good learning experience. It is simple enough, and you get a discount on everything (very much worth it, since the clothes are expensive). I recommend!

TH is a typical larger scale clothing retailer that is fine to work for as long as your management team is effective and respects you. The customers where I worked were almost all international, so it is difficult to speak to them in many situations due to language barriers, in addition to it being the worst for bulk buyers/resellers who try to buy out the store. As a manager, you have to have a high level of tolerance for high school and college kids who go out of their way to do as little work as humanly possible, and for other managers and upper management to try to get away with doing as little work as humanly possible. Unfortunately, upper management prides itself on retaining bullies as store managers who scare most talent away/belittle you, forcing you into finding other work. We saw as many as 60+ associates start and quit due to treatment from upper management over the course of my tenure here. Also, this job was the worst I had ever had in terms of catty associates spreading drama and rumors (with management perpetuating it), in addition to management expecting me to work insane hours because of the role I had and the obligation I should feel towards my job. Long tenure is difficult to achieve due to the nature of retail sales, so anyone who stays long enough seems to be really unhappy about it. The pay and benefits are excellent for management and full time employees. The discount is also very good. Overall, as long as you can tolerate the unforgiving, relentless, tireless, thankless field of front line retail sales and management, it is a fine place to work. 

I have worked at Tommy Hilfiger for 3 years now. Tommy is an okay place to work if its your first job or if you are young. Its good experience. I am really good at what I do there (as a sales lead) no doubt about it and I do really care about my store but it is really stressful and they don't treat you fairly. I had just became a sales lead after two years and their pay is TERRIBLE. For being the best and working there so long you would think they would treat me the way i treat them but NO. I do and I have done so much for the company. I'm still getting paid the same as the new people who don't even care about their job or even know what they are doing. I feel used! You get stuck having to cover shifts or stay for an even longer shift for all the immature kids who don't show up to work or call out. Management is okay, we usually have four managers and of course it differs from every store so I'm not going to talk about mine. I don't like how they make you task every single second of the day. It seems like tasking is always more important than helping our actual customers. We even get in trouble when were even talking to our other associates. How are we supposed to be a team or a "family" if we can't even get to know our fellow employees? I do love getting to know my customers and where their from and it is a pretty easy job for me. I wouldn't recommend this as a career for anyone but something for experience. You do learn a lot over time which is great and you meet a lot of great people. You definitely have to be a multi-tasker to work here and fast. The discounts are amazing!

This is a company for the people. One, you get vacation based on the hours you work (full time of course). SO if you work a full 40 hours you could get 2-3 hours of vacation, say 2.5 for arguments sake. Meaning if for the first year you took no vacation hours, you could earn 130 hours of vacation THAT WOULD ROLL OVER INTO THE NEXT YEAR. Now this was as of 2016, so it may have changed, but that was awesome. you would have a 50% discount on wear to work, non clearance items, and a 40% off discount on everything else (other than gift cards). The culture is awesome, corporate supports the store with snacks at every team meeting, and major holiday (black friday they fill our fridge). They give monthly incentives, usually in the form of fill the fridge. 

But it is near impossible to be promoted past floor supervisor. I worked for four years and had tons of accolades and commendations, a lot of awards won, participated in community events, the whole nine yards if you know what i mean. and when a spot opened up they flat out told me they usually look external for assistant managers to come in and fill those spots to provide a "fresh look" on how we operate. The pay for the role is fine, but lets be real, you are looking at only so much as a supervisor as opposed to a assistant. and that is ultimately the reason why i left. It is a shame, if you can be an assistant at a retail store of your choice, choose Tommy. Do it. You will thank me

This job was a extraordinary and eye opening experience. It has lead me to be able to deal with people in better ways as well as better learn the value of a dollar. More importantly it allowed me to put my hard work ethic into something non-school related.  

A typical day at work would consist of a eight and a half hour shift with one lunch break and two fifteen minute breaks (One before lunch and one after). At work I would be organizing shipments, stocking clothes, and dealing with customers.

Management at this job was both good and bad. Depending on what manager worked what day was the deciding factor on how much work got done in the store. Management was also very strict with corporate rules and regulations.

For the most part my coworkers were around my age or younger. Many of them were not motivated to work hard and would do as little work as possible to get by.

The hardest part of the job was by far dealing with customers who had absolutely no apathy for store associates well being. Although sometimes customers were infuriating, I have learned many lessons from those experiences. 

The most enjoyable part of the job was building friendships with co-workers and being able to work among friends. This was an extremely important part of my retail working experience because it made working hard not seem hard at all.

As a retailer, Tommy Hilfiger's success is guided by its bold customer service values and the strides it makes to makes the workplace environment as efficient as possible. The floor of a Tommy store is notably streamlined, enabling associates with strong interpersonal skills to facilitate and assist in the customer's purchase. Associates are employed with a task based on their strengths as well as what they need to be challenged in. Sales associates, shift leads, and supervisors alike are expected to represent the company well (as well as their own high personal standards) through professionalism in appearance, actions, communication, and time management. If English is an employee's strength, it is expected of them to work the the cash-wrap, the floor, the fitting area, and back-stock, to best accommodate for a diverse array of customers with varying needs.
Management demonstrates their value of employees well through words of affirmation and the occasional "treat" during an intense retail season. An employee can expect a flexible schedule, but also some difficulty getting scheduled if the location has too much staff. Granted every location is different, the hardest part of the job is accommodating for coworkers who cannot execute a task well and navigating well through irrationally angry customers, a busy and sometimes messy floor, and an untidy, disorganized and cramped back-stock room.

Tommy Hilfiger is a company that will allow you to learn a lot of the retail worlds rules. I learned a lot about merchandising, customer service, coaching and leading a team, as well as the inner workings of running a clothing store. A typical day for me consisted of possibly opening the store and doing all the necessary opening procedures and paperwork. I would walk my morning team through what needs to be done on the sales floor or the stock room. I would also customer service through out the day and help all customers and my own team members with any questions. I would look for merchandising opportunities and work through my team to achieve certain company goals. The hardest part about working at Tommy Hilfiger is sometimes dealing with difficult customers as well as dealing with certain people within the company, another thing is also the amount of work you must do sometimes for very little gain. The most enjoyable part of working at Tommy Hilfiger was always the connection I felt with my team as well as the ability to help them grow as workers and people. I enjoyed working the morning shifts where I could work on projects to better the store in the stock room and on the sales floor. I learned a lot from my superiors and it definitely helped me grow within my line of work.

At Tommy Hilfiger, it’s very laid back. The managers are usually always understanding of any days employees need off or need to leave work for personal reasons. However, the store is very understaffed as we are a retail store into the depths of the Covid pandemic. The pay definitely has to do with this as well, since corporate (like the inconsiderate, stuck up people they are just about everywhere working in the retail industry) never adjusts their associate worker pay at 11-12 dollars an hour along with short shifts and weekly pay very contrary to the BIG wage gap between managers who do not do much more tasks or sometimes nothing at all compared to the associates, you’re looking at a roughly 80-280 paycheck a week that is not sustainable or expandable whatsoever. It feels like you’re volunteering for some change when you work at a place like Tommy Hilfiger. They are so desperate for workers, yet without the proper funds they definitely have an abundance of to compensate for during this vital demand for an increased value added to the individual; in order to truly gain their best work, time, mind, attention, and effort. 

Tommy Hilfiger is a very diverse brand. It targets an audience from all ventures; from college kids, stay at home moms, to the CEO. At Tommy we try to provide a fun, interactive, stable work environment that allows the employees to be the best part of themselves while applying their own views of expertise. Ive learned at Tommy; that no matter what your style is, how much money you have, how old you are, or your body shape... good costumer service plays a huge part in the costumers outlook; giving the costumer a better insight on themselves and the company, leaving them happy as they walk out of your store. Working with people that share those same energies, make for a better work environment. I think friendships within your co-workers displays unity, and the better you guys work together, the more comfortable your costumers will be and the better the experience. The hardest part of being in retail is how diverse it is; you get costumers from all over, different countries, races, ages, and religions. You have to always stay aware, patient, and able to communicate beyond any language; but more so with knowledge... but thats also makes it so enduring. They're our teachers, the company is the classroom providing the books.

Top Job Titles	Average Salary
Floor supervisor 8 salaries reported	$19.06 per hour
Sales associate 1 salary reported	$7.88 per hour
Assistant store manager 10 salaries reported	$25.65 per hour
Store manager 3 salaries reported	$72,662 per year
Retail sales associate 1 salary reported	$17.50 per hour

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