Top-Rx-LLC

Top Rx is in turmoil managers exiting along with employees. Flexpoint Ford purchased this company and said they would sell it in 3-5 years and we are in that time frame. Every week they have a new demand or objective that contradicts the last. They have put price controls making it impossible to be competitive with other companies even though their is a profit margin of 75% to 350% after commissions and shipping expenses. The managers are afraid to speak up for fear they will loose their jobs. Top Rx has it's upper management being overseen by an investor in the Tennessee min office so they are also in turmoil. Their has been theft of controlled drugs in the shipping chain but no resolution as to who in our company is tipping off which packages have the controlled substances (C2s ) in them. They started having us sell dog treats and flee collars to our pharmacies. You will get docked if you don't  sell enough of them even though most pharmacies have no interest in them. If you do land an account or yours grows to more than 5 locations or over a ever changing revenue amount you are stripped of this account and it becomes a house account and you receive no commission on it. Also your hourly pay will be drastically cut after only three months and you will depend on unreliable commission that can and will be stripped with out notice. The only advantage is if you are in a satellite office outside of Tennessee you can do almost anything you want because the management stopped caring a while ago. "Just make your call numbers anyway you can and then ride the wave" is what we were told.
If you need a filler job this may be alright but if you plan on staying more then a few months do not even consider this place. When it sells off they already said our jobs are not necessary going to be here the next day.

The job isn't all that difficult, but, the management is ridiculous. They enforce discipline over rules that many management members will admit are designed only to create busy work. The management will often lie about what time you will be allowed to go home, to push workers to work faster. While I worked here, towards the end of my time with this company, the management would take away or lessen some "perk" or "privilege" of the job to push people to work faster. 
Multiple meetings were hard, regularly, to complain about the entire warehouse staff not doing well enough. In the same time period, we would have meetings with higher-ups outside of the warehouse who constantly talked about how much new business they were getting, and how many new customer and large order increases they were having. We didn't get any new warehouse employees to help with this heavier workload. We just :weren't doing it fast enough."

This job consisted of making outbound sales calls to pharmacies all day long and entering orders.  The best part about this job is the contacts I've made and the really fantastic people I've gotten to know and love.  I learned a lot about people and keeping customers satisfied.  For most sales reps, the hardest part of the job is keeping motivated when the sales aren't flowing easily, and when buyers aren't open to conversation or are just in a bad mood.  Sitting at a desk for most of the day takes its toll.  My office manager was great, and so were the sales admins who assisted us in day to day issues.

The work environment at TopRx is characterized by a congenial atmosphere, facilitated by supportive management. The organization consistently acknowledges and rewards employees' contributions, notably through gestures such as complimentary meals and annual Christmas bonuses. Employees who are diligent, proactive in engaging with senior leadership, and committed to their roles find significant opportunities for professional advancement. TopRx is particularly commendable for its policy of promoting from within, a practice that has enabled numerous individuals to transition from warehouse positions to office roles within a span of one to two years. 

If you want to be used for your talents and hard work to benefit the complacent. This is the place for you! The culture is loud, competitive, and unprofessional. You are going to make a lot of cold calls for the current tenured staff.  The sexism and racism is blatant. There are NO people of color in management. Absolutely no women of color.  Recognition and mentoring is not provided to all equally. Management is not knowledgeable.  Did not provide proper mentoring, poor system knowledge. Mass shipping issues. Poor inventory selection.  Yet, still keep expectation of meeting quota
. Also, you are not given commission structure. Nor are you made aware of termination if quota is missed.

Within this position, you do the same thing every day. It did not require that much thought to complete most of the tasks. You learned how to work fast and efficiently to complete all the days work. Everyone is within the like mindset and everyone is looking out for each other. There is a lot of heavy lifting needed and there are no appropriate accommodations for injury. Not many benefits are given for this position. So I really can not see this job as something to keep in the long term.

What is the best part of working at the company?
Nothing.  The veterans are only in it for themselves.  They use the new hires to farm accounts.  The rich get richer and the poor are left out in the cold.

What is the most stressful part about working at the company?
Showing up and not have anything make any sense.  If you don't get in with the clique, you don't stand a chance.

What is the work environment and culture like at the company?
Hostile.  Unrewarding.  Cold.  Unstable.

What is a typical day like for you at the company?
No sense of being accomplishment or like the company cares if you live or die.

There is not really paid vacation/sick time. You would eventually get capped.  So much conflict and no supervision.  They used to be so laid back when we were owned by one person.  Since the buy out I made less money.  My hourly pay was more than my commission. I worked with people who had been there for years that wanted to leave but would not start over.

And they put to much on everyone about the phone duration and calls.

Worked at TopRX around the time of the start of the pandemic. The management was alright, although they weren’t particularly helpful. The biggest problem was the compensation. Starting at $11 an hour in a medical supplies warehouse, right in the middle of a pandemic, definitely felt a little low. The staff is friendly for the most part, and they do work with your schedule. 

TOP RX was a great place to work. The IT department has few politics and is generally an open platform to discuss technological innovations. The company invests heavily in all facets of IT relative to its size. The working environment is corporate without the bureaucracy. I greatly enjoyed my time with TOP RX and found the work meaningful. 

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