case coordinator

case manager

legal secretary

chief of staff

senior operations manager

Torticity

While the company overall is impressive, with good pay and benefits, the intake department leaves much to be desired. Though entry-level, that does not excuse its being run in a juvenile and unprofessional manner. The team leads are underqualified, petty, and display a glaring lack of respect, experience, and leadership skills. It's surprising that such an important department—often the first point of contact for law firm claimants—is treated so differently from the rest of the organization.

Information needed to perform the job in the intake department are very inadequate, written in a confusing, overly wordy style in poorly structured, third-grade-level long sentences, rather than being organized into concise, easy-to-understand bullet points as it should be. As well, work schedules are sporadic and poorly managed, and favoritism is evident in how employees are treated. Inconsequential issues of those outside the team leads’ favorites are nitpicked and berated, while glaring inadequacies of favored employees are deliberately overlooked. 

In my experience, the company as a whole is stellar, but sadly the intake department is grossly overlooked and underdeveloped and most definitely has the wrong (2) people employed in the role of team leads which 100% does not reflect the high standards the rest of organization strives for.

There is no job security. They regularly fire people without warning and seemingly without reason. Everyone is fearful for their position and you never know where you stand. Managers make general statements about not reaching goals (which are not made clear to us) as a team, but there are never any one-on-one meetings. The goals are based on projected inventories, and when the company fails to sign a contract with a law firm and we lose those projected numbers, the goals are not reevaluated. Instead, we are punished for not meeting numbers that were never attainable in the first place. This is also the reason that they give for not paying out the bonuses that were promised in our offer letters.
They say that they are big on promoting from within but that couldn't be further from the truth. They bring in management depending on who their friends are and will never let their teams know that they are looking to fill higher-up positions. Upper management are all from a previous company called Bank Rate and they are thick as thieves. There is zero accountability and none of them are qualified. They refuse to listen to their employees with experience. Incredibly toxic. 

Do not work for this company. They make you feel like it is going to be a great job with promises of raises every year and bonuses. I have been here over 2 years and have received neither. (people here longer than me have not either). Was told the only way I could get a raise is if I started working more hours, even though we are salary and do not get overtime. Was forced to work overtime WITHOUT getting paid because it was “for the good of the company”. They made everyone work for free with no pay and if you said you didn’t want to, they called you out and made you and example. Also, randomly the higher ups decided to fire majority of the managers at the company with no warning. They called it a “recalibration” and told no one. No one at the company what they are doing because none of them are lawyers or have experience in mass tort. Are constantly micromanaged and no room to grow, unless you want to work for free without getting paid. Wish I never accepted the job. 

What is the best part of working at the company?
The people. The company has a knack of hiring exceptional people.

What is the most stressful part about working at the company?
Unfortunately, those in power don't have experience and do not have a clear communication outline so different people are completing tasks differently because of a lack of communication between departments. 

What is the work environment and culture like at the company?
Low culture. Leadership keeps pushing the bonuses and would increase the monthly quota without advising the whole company. 

What is a typical day like for you at the company?
Stressful, unsure of what that week's expectations and leadership keeps moving team members to different depths. because either people are leaving or lack resources for new work coming in.

Torticity has pros and cons as it will be for any company and the difference won’t be the employer, but the mindset and work ethic of the employee.  The training left much to be desired, but the open door  to get additional help never closed. This is a software startup company essentially testing their product while it is built. Those who lack the flexibility and devoted work ethic to knock it out at anh pace simply need not apply. The company is mostly remote, but there is a great presence when it comes to ensuring each team member does not have to feel isolated. Expectations start out and remain very high as they should. There are many unsatisfied employees who would
Probably be I’m happy with any job requiring you to work the entire time you are being paid. This is not a company where
Egos or laziness are welcome. Computer equipment is provided. 

The company has employed great people and has the potential, but the lack of trust between leadership and understanding of industry standards could be higher. If a company's COO and CFO leave within a year, there is genuinely something behind the leadership doors that everyone should be concerned about. Leadership will lie to you with a smile, but expect transparency. If you are not a part of their little group, you will be iced out and forced to leave by their hand. The amount of liability they are opening the company to with their choices is outstanding. Some managers understand the process and try hard to guarantee that the company strategy aligns with the process and doesn't slip into malpractice actions, but leadership has its agenda. 

I've been very impressed with my time at Torticity. My manager consistently provides constructive feedback and empowers me to succeed. I recently received a promotion that I've been working towards, and the company has been incredibly supportive of my career goals. The flexible work arrangements have been a huge plus, allowing me to maintain a healthy work-life balance. I highly recommend this company to anyone looking for a rewarding and fulfilling career.

Sad little wanna be legal company. Entices you with unlimited PTO, but will lay you off for taking too much. The only person with any legal experience recently quit, now the place is being fully run by incompetent bank rate people whos' agenda appears to be to sell the company for a profit ASAP. Please be careful, this place is not worth the unpredictable anxiety and no job security. Accept an offer from them if you have to, but keep looking for something more stable. 

Two-faced incompetent management, no job security, false promises. Not sure what to expect tomorrow- you can be moved to another team,  fired or whatever the upper management feels like doing. Absolutely no internal communications. Employees are being micromanaged as leadership thinks the employees are the problem,  but the problem is THEM! 

Poorly managed, mass layoffs with no warning, work load is not hard but a lot is expected and unreasonable. Pay is also very low. No room for advancement unless you are a friends with upper management. They promote the wrong people. Hard workers are not recognized. 

Top Job Titles	Average Salary
Case coordinator 7 salaries reported	$46,714 per year
Case manager 6 salaries reported	$58,500 per year
Legal secretary 5 salaries reported	$58,200 per year
Chief of staff 2 salaries reported	$135,000 per year
Senior operations manager 1 salary reported	$135,000 per year

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