sales associate

support associate

retail assistant manager

assistant store manager

seasonal associate

Tory Burch

Pros:

Brand and Products: The company has a strong brand reputation and offers high-quality products that are well-received by customers. This has always been a motivating factor, as it feels rewarding to represent and sell products that people love.

Team Environment: My colleagues are fantastic. The camaraderie and support among team members is amazing. It’s a collaborative environment where everyone genuinely cares about each other.

Employee Discounts: The employee discounts are generous, allowing us to enjoy the products we sell and feel more connected to the brand.

Cons:

Management Stress: Over the past year, there has been a noticeable increase in stress levels among General Managers. The demands placed on them trickle down and impact the entire team. There seems to be a lack of support and resources for managers, leading to burnout and decreased morale.

Administrative Overload: There is an excessive focus on administrative tasks, especially with filling out numerous trackers. This takes away from the time we could spend focusing on clients and sales. It often feels like we’re buried in paperwork rather than being on the floor engaging with clients.

Ineffective Events: We are frequently asked to organize events that rarely yield positive results. Despite our efforts, these events don’t attract the expected turnout or sales, making it feel like a wasted effort that adds to our already heavy workload.

Unrealistic Sales Targets: The sales targets have become increasingly unrealistic, making it almost impossible to achieve bonuses. This has been demotivating, as the financial incentives that once drove performance and satisfaction are now out of reach for most of the team.

Overall, Tory Burch has the potential to be a fantastic place to work, but recent changes in management practices and expectations have made it more challenging. I hope to see the company address these issues, particularly by providing better support for managers, reducing administrative burdens, and setting more attainable sales targets. With these improvements, I believe Tory Burch can once again be a place where employees feel valued, motivated, and able to thrive.



Use to be an amazing company to work for. It was the kind of company that told you about it’s culture and lived above the expectations. After COVID the retail employees were dragged.. and now it’s even worse. Taking away positions, hours, cutting benefits. Micromanaging everything even down to when you can take your PTO. Corporate is so far detached from what is happening on the ground floor. They come and visit but make you put on a show so they don’t see what is really happening. Mid/Senior level corporate retail leaders keep leaving. Now if you don’t make your month you immediately get written up. It’s too much pressure and the managers who used to seem happy and love their jobs look depressed and tired. It’s sad to see this company heading in the direction of others who started seeing their employees as numbers. HR does not have your back. Gave it 3 stars because I hope it finds its way back. Some people and leadership are still good. Insurance is good. They still celebrate birthdays and work anniversaries which is nice. You do get a good amount of time off IF you can figure out a time to take it though. Feels like they are pushing leadership out to bring in people with less pay. The teams in store are great and leadership but  I just won’t be waiting around to find out if it will ever go back to what it was. If anyone from Tory Burch is reading this. Go back to basics. Practice what you preach and remember your Buddy Values and culture. 

A typical day at work consists of reviewing our sales goal and implementing ways to achieve and exceeding the goal. I have learned how to better relate to customers and provide them with what they need. I have also learned how to multitask at quick and efficient pace while still providing exemplary customer service to our customers. While working at Tory Burch I have learned that management is an important backbone to a business's success. Management is constantly attempting ways to better elevate the status and esteem of Tory Burch, which allows the employees to learn new techniques and integrate the techniques in the workplace. My coworkers are wonderful people and being able to work with them and learn from them has been one of my most gratifying experiences. While we all have different personalities we have successfully been able to mesh our personalities and serve the company to best of our ability. The hardest aspect of my job is not knowing the unexpected and possibly being unable to resolve a problem. The most enjoyable aspect of my job is working with wonderful coworkers and learning new skills and knowledge about running a successful business.

I personally enjoyed my time working there and made some meaningful, lasting friendships with the genuinely kind people on the team. The environment was friendly at first, especially if you enjoy a competitive, commission, based role, it can be a great fit. That said, over time, I found the atmosphere became less positive due to certain toxic, miserable individuals. If you’re selling a lot, some people might treat you differently, and the competition can feel intense in a way that wasn’t for me. However, if you keep to yourself, focus on your work, and connect with the genuine people on the team, it can still be a great experience. One downside was the limited staff, there weren’t many people working there, so when someone called out, it often fell on others to cover their shift, which became frustrating over time. I didn’t enjoy the lack of balance that created. 

• Sales Associate for Tory Burch Classic American Sportswear stylish and wearable accessories for women in a multi-task and fast-paced environment; responsible for customer service and selling on the floor, to oversee the merchandising and sales and be the
primary representative for all Tory Burch products and knowledge.
• Directives and guidelines of identity as flagship boutique signatures of the brand, to feel more like a room in the own home than a traditional retail store.
• Maintain visual merchandising standards, and assist in Designer boutique/clientele for the installation of product displays for the boutiques and assist in the strategic development of all in-store visual
• Support boutiques with visual merchandising needs and concerns, Oversee visual installations, special products and mannequin placement. Participate in the creation and roll-out of new presentation directives and identifying and procuring creative and aesthetic
elements for in-store displays. Have achieved and exceeded seasonal sales plans, persistently maintained standards on the selling floor and organization of stockroom, to ensure that all products are being represented on the floor.

A great place to have started at The very beginning at the Tory Burch culture back in 2006. The pay was deplorable and management turnover was endless… They let so many spectacular leaders go! You definitely get what you pay for at Tory Burch. Now, the product is crazy overpriced and the quality has sunk as quickly as the prices have risen. Such a shame! So many opportunities for Tory to of been an environmental leader, but instead they are one of the most horrific environmental abusers of any retail company I’ve ever worked for. I lasted for nearly 10 years and was compensated very fairly, which was a practice in the early days. But the turnover and the poor management pay (I was often offered management position, but my highest and best use is in sales and I wanted the opportunity to earn my commissions and go home and sleep well at night :-) I’m still in touch with about 30% of my Tory Burch clients, and have kept them with me throughout my subsequent career.

Tory Burch is your typical retail store run out of New York with executives that are out of touch with markets other than in New York. They expanded too fast, invested in worthless technology (clientbook/mobile check out) but failed to upgrade the infrastructure to make these useful. 

The store managers are not allowed to make decisions on their own to improve business, only to be micro managed by "market managers" who serve no purpose. Over the last few years, Tory has taken away the perks that made it a great place to work. More than likely it was the brutal senior management who has done this rather than Tory herself, in order to squeeze every dime possible out of the clients. This has in turn created an increasingly unmotivated staff and lowered morale to an all time low. Every new policy is created to take something away from the staff, never adding a benefit.

The company always focuses on the negative aspects of the business in morning chat ins and sales meetings. Never celebrating "the positives or wins". In my opinion, the company has turned its focus on outlet selling and not its full priced boutiques,

The halfhearted experience of working at Tory Burch has caused me long term anxiety. Although I worked extremely hard until the day I decided to leave I felt like it went unnoticed. Management doesn’t seem to communicate clearly with one another and because of that you are always needed in many places at the same time. You are then proceeded to get yelled at for trying to please one over the other as quickly as you can. You can’t make choices because no matter what mangers will take it personally and become continuously frustrated with you even when you do a perfect job. (Observed other coworkers go through the same thing not just me) Considering the amount of money Tory Burch makes off her company and her goal of helping women entrepreneurs you would think she would value the young 17-24 year olds who work as support staff for her. The value system they work by is completely unused and under appreciated. The company also uses way too much paper and plastic and are probably killing the planet with all the packaging these purses come packaged in when they could all just be wrapped once.

The experience of working in the retail sector is very different than corporate life. Corporate roles tend to have much better work/life balance and better management, team communication, and training. Retail can be hit or miss depending on your manager and your team. Unfortunately, concerns that are voiced from the retail level are not always responded to or treated seriously at the corporate level. But the retail experience is also what you make of it — if you work hard, are conscientious, care about your job and advancement, and value your team relationships, you’ll be successful. If these are not your priorities, it can make work life difficult for everyone else. Tory Burch as a brand does have important values, benefits, and takes action to support women through the TB Foundation. Beautiful stores and product. It’s just not always a positive work environment.

My first year, I'd consulted through a W2 recruiter.
The second year, I was persuaded to join full time,
The third year, I was allowed 401K with 100% vestment to 5%, plus 125% of my bonus, having exceeded performance.
At the end of the third year 12/31/15, there were a bunch of layoffs in the IT and Finance space.  

My department, IT Solutions Architecture, all three staff eventually were completely laid off, by 12/31/16. The work and operations were left with Operations and vendor SOW's, and projects had already been frozen on 11/15/15, do to the holiday retail IT freeze.

Retail sales as a whole became flat in FY15, and were not healed during the holiday season.  In fact retail sales continue to be flat, as earnings season reports 1QFY16, and the outlook for 2QFY16 in unlikely for growth or EBITA improvement.

The IT technology was cutting edge, operating across several cloud solutions, globally, werein I was the IT Architect for each solution.

Top Job Titles	Average Salary
Sales associate 89 salaries reported	$16.66 per hour
Support associate 26 salaries reported	$16.27 per hour
Retail assistant manager 24 salaries reported	$19.33 per hour
Assistant store manager 11 salaries reported	$23.42 per hour
Seasonal associate 11 salaries reported	$16.84 per hour

Working at Tory Burch: Company Overview and Reviews

Tory Burch

Tory Burch Ratings

Popular jobs at Tory Burch

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected