application developer

intern

engineer

assembler

senior account executive

Toshiba

In working with the Toshiba program, I was responsible for product training and deepening business relationships with store associates, as well as Store Managers and their staffs. I called on Office stores and Best Buys in the total DFW market from Denton to Waxahachie, and Rockwall to Weatherford.
I learned to be strong in my time management and took steps to be more organized on a day to day schedule. Both of these skills are always ongoing development programs where I have concentrated my efforts.
With Toshiba I had no direct reports, but I did with HP JVC and LG.
My high number was 45 direct reports under the HP program and was tasked to review each of my reps every 3 months in person traveling my KS,OK, AR, MO and North Texas territory. 
My coworkers would say that I have a great friendly personality and do well with meet and greet. I have several recommendations on Linkedin from my  coworkers for sales, management and creativity..
One of the biggest demands of my job was the feedback for the competition which needed to be fresh each week or 2 weeks and this chore helped me learn how to get info from the BB RSRs without really letting them know what I was doing but in a conversation get their input from a rep or two about every other visit.
I have always enjoyed the people metrics of my relationship development challenges. I always try to take a minute to listen to the retail rep or their managers to find out what is going on outside of work to show I am interested in the individual as well as the work details I always have.

The position I was in, was Case Manager, Escalations for Toshiba brand, TV's. Notebooks and Accessories.

I took 15-70 calls per day from Irate customers, to file complaints and enforce policies and warranties for their particular situation, which ranges from their TV's, notebook and accessories, needing to be repaired or replaced & the corresponding process, up to and not limited to repair or replacement of said products and denial of any services for customer induced damage or out of warranty requests.

I started as an agent and was promoted to Team Lead and then to Order Desk, which took replacement calls and orders for, televisions notebooks and accessories.

I was then transferred back to a Team Lead position after cutbacks in the Order desk escalation department.

I learned a lot of valuable workplace experience for customer service disputes and escalations, sympathy and empathy as well as how to handle irate and inconsolable customers.

The hardest part was telling customers that we cannot honor their warranty or provide free services for computer malfunctions, because of manufacturing errors or customer errors.

The most enjoyable part was the rare instance when I was able to actually help and make a customers day, with providing a service for free when it met all applicable qualifications.

Toshiba was a wonderful experience and I would still be working at Toshiba had I been able and supported to move to California from Ohio.  During my tenure with Toshiba, I was able to create working environments in many CT Radiology Departments.  Toshiba recognized my work and promoted me to Educational Development Specialist from an Applications Specialist.  They provided travel, hotel and car accommodations.  There was 24 hour support from a team in California and scheduling assistance.  I truly enjoyed my employment while working with Toshiba America Medical Systems.

The most difficult part of the position was travel.  I would leave my family on Monday and return home on Friday.  However, they provided cell phones and lap tops for work and family communications.  

Co-workers were available by cell phone to support and be supported while working with customers.

The most enjoyable part of the job was working with a different group of technologists every week, traveling and having a productive feeling at the end of every week.

Extra long working hours and excessive traveling. Business meetings.Customer training and sales rep support.
Installation of new machines to customers facility till the good products are made to customers specifications and warranty service follow ups as needed.

Learned to have leaderships as team leader when the installation take place with establish effective schedule to achieve shortest start up to complete installation. Coordination with customer to prepare prior to starting project. Satisfy 100% of Cost/Quality/Delivery for all involved individuals and companies.

Prepare for plan-b and apply counters when the things did not go well and rectify the situation to meet schedule or get ahead of schedule.

Quick recovery of trouble or preventing the incident from troubles customer was encountered. Deliver the best possible result in quality of products and improve productivity of the customer.

Working at Toshiba Corporation was a rewarding experience. The workplace was structured and well-organized, which made it easy to stay on top of tasks. I found the environment respectful and professional, with clear communication and expectations from management. Although not a “fun” workplace in the casual sense, it was fulfilling and productive, especially if you enjoy working with detailed tasks like financial reporting, coordinating international logistics, and supporting executive operations.

One of the best parts of the job was the opportunity to work across regions, including Japan and Mainland China, which gave me valuable global experience. I also appreciated the occasional chance to join events like trade shows and corporate seminars. While promotions in support roles can be limited, Toshiba is a stable and prestigious company with strong values.

Clock in right before 5 and get ready to start on the project you've been assigned to. I was taught how to build electrical regulators, invertors and  transformers. Assembly of the frames and wiring of them. Managment was hard working, I really liked my supervisor he was a smart and understanding man. Co workers were great, I made some lasting friendships and they were very hard working. Hardest part of this job was how often you switched units and there was of 20 different types. The drawings we used were older and not updated so we had to always ask the group leads what needed to be changed. The most enjoyable was the coworkers, I made some really good friends, which made the workplace more enjoyable, i also enjoyed learning what I did about electricity and wiring because before i hadn't done much of that.

I was hired at Toshiba for a six month contract job for Schlumberger Jay. My job role was to assemble electrical panels and sub-assemblies. The whole time we were micromanaged and not allowed to talk. We could not leave our area for any little reason besides going to the restroom. Majority of the workers there were Asian and really did not speak any English which made it harder to communicate. The minute we voiced out opinions, the shop supervisor on controls plants south, was threatening us to call our contract agency and have us terminated. If you got hurt during your work shift, you would simply be patched up by the site nurse and told to go back to work. Would not recommend anyone to work for this company if they don't put you first and balance your life and work. 

I was responsible for the Toshiba televisions and laptops. A typical day was to come in on the weekends and check the inventory over the week and what was sold and how it was comparing with other products. After taking inventory then it was time to just start greeting and talking to customers as they came into the television and laptop departments and answering any questions that they may have in regards to the Toshiba products. It was more of a work at your own pace and free will type of position, for one you didn't have to worry about management being over you because you're your own boss and you reports everything once a week over sales calls and conferences.

Transferred here from a Xerox dealer (Arizona Office Technologies) and the difference is like night and day. Totally laid back work environment without all the micromanagement and hostility of the Xerox environment. My boss is awesome and petty much every day is fun. The only drawbacks are that I make less than I did at Xerox and the support staff seems to have attitudes about helping out and doing their own jobs. Still happy and think it was a great decision to come on board. The training is awesome as well. Typical day pretty much doing what you need to do to get the job done, minus the micromanagement.

Travel to customer sites throughout North America, to service machine tools, including; troubleshooting, repairs, modifications, installation, installation start-up, programming, customer training, etc.
Be “on-call” for emergency dispatch to customer sites as required.
Provide telephone service support to customers when in the office. Bi-lingual capability, English / Spanish
Working with hydraulics, pneumatics, monitoring electrical components from Ac to Dc,
Working with high voltages.
Monitoring machines parameters and electrical schematics working with machines PLC and ladder
Diagram, programing and assisting customers in training and start ups with new machines.

Top Job Titles	Average Salary
Application developer 3 salaries reported	$81,833 per year
Intern 5 salaries reported	$20.80 per hour
Engineer 4 salaries reported	$83,750 per year
Assembler 3 salaries reported	$17.00 per hour
Senior account executive 1 salary reported	$43,500 per year

Working at Toshiba: Company Overview and Reviews

Toshiba

Toshiba Ratings

Popular jobs at Toshiba

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected