field service technician

software engineer

senior software engineer

director

senior software architect

Toshiba Global Commerce Solutions

Toshiba is an incredibly terrible company to work for for these reasons:
- Terrible work / life balance : Toshiba measures employees based on how many hours worked beyond 40 hours weekly. Vacation & sick days count against you, so in essence you are rewarded for taking fewer PTO, vacation, & sick type days and for working lots of long hours (80+ hours/weekly). 
- Little to nil learning opportunities - Toshiba severely discourages employees from spending time to understand something and instead suggests reusing stuff rather than creating something new based on understandings.
- No stretch opportunity types of projects - Toshiba has never offered opportunities to learn outside of the box, such as with short (one day, one week, one hour/weekly, etc) innovation types of side projects.
- No one knows anything - The majority of the knowledgeable employees, managers, architects, product owners, testers have been resigning in droves non-stop over the past few years leaving a massive knowledge-gap. The impact is severe since work cannot be designed/developed without understanding the business process & how they've implemented their technologies.
- No Team culture & Employees only care for themselves - The remaining people who know stuff are truly unwilling to collaborate & aren't at all willing to help even if it is for a quick 1 or 2 minute question, which is likely because performance reviews are based on how much work is done rather than on how much collaboration and teamwork is done. As a result, helping others takes time away from them getting better reviews.
- Scrum Story Descriptions & Requirements Write-ups Severely Incomplete and Innaccurate - Missing business value, requirements, & acceptance criteria, and if there is info it is way too technical (rarely written from customer & business point of view). Likely due to knowledge gap.
- Terrible Telecommuting policy - All the meetings we have are done remotely via MsTeams, however they still require being physically in the office the majority of the week. This, despite high gas prices & despite sending out company emails weekly indicating new instances of Covid cases found on for several employees across various floors in the building.
- Incredibly Cold & Unfriendly Environment -Never introduced to anyone on team when starting as new employee. Never (not even for a few seconds of time) asked anything about anything related to non-work things (e.g., any plans for the weekend, did you have a good weekend, et c).

I was a contracted as a depot technician I, doing repairs on a wide range of different retail equipment such as printers, monitors, scales, server blades, and various other point-of-sale machines.

The work was fun and engaging, if a little dirty and messy at times. The company provided the bare minimum of tools and accommodations to get the job done, but I had to buy and bring in a lot of my own equipment before I really felt like I could work efficiently. They also didn't provide adequate PPE for the cleaning chemicals we used regularly.

Management was... not great overall. Of the managers I interacted with regularly, one was wonderful — very easy to talk to, very understanding, but still able to get results and resolve problems. The other two were not as great. One was highly temperamental, sometimes laughing and joking, and other times yelling and swearing. The other manager had multiple HR complaints filed against him from multiple people, but was so integral to the day-to-day operations of the depot that they couldn't afford to get rid of him.

There was very little opportunity for advancement within the depot. Management talked a lot about building a career with the company, and loved to hold getting hired on as a full employee over our heads like a carrot on a stick. They DID hire some contractors full time, but it often took years due to strict budget limitations.

I will say that there were plenty of opportunities for lateral movement and skill development within the depot. I worked in several departments during my time there, working on new machines and learning more about the company's operations. My manager encouraged us to expand our skill sets and allowed the use of one of the facility's soldering stations and scrapped circuit boards for anyone who wanted to learn, which was immensely helpful.

My coworkers were all wonderful as well. I met some of the smartest and most interesting people I've ever known working at this company, and all of them were happy to share their knowledge and expertise. I can't thank them enough.

Overall, working here was a very positive experience, and there are plenty of opportunities for growth, but don't go into it (especially as a contractor) expecting to build a career with the company.

I worked for this company for almost 4 years as a field service technician. I was only ever given one review and 1 raise. They kept making excuses for not following a yearly review / raise policy that I was shown when I was hired. There was no opportunities for advancement or growth within the company from my position.

Management would constantly threaten my job with "You may be looking for work elsewhere if you don't do xyz" My hiring manager told me he believed in a work / life balance when I was hired but  because we were required to be on standby until 8pm every weekday every other week and working weekends every other week, there was hardly time for anything else. I ended up working 12 hours some days and my manager would deny my overtime even though I could not help working the long hours due to having to travel to client sites 3 hours away for a 5 minute fix. Most of my work day was travel time and due to client sites being spaced out over a 200 mile radius (400 mile radius when my coworker was off) I did not have time to stop and take lunch breaks. I had to eat while driving between sites.

The company was good about letting you take personal or vacation time.

They would schedule project installs with very little notice and no documentation or instructions would be given until the day before the scheduled start or day of. We were sent in blind to some installs and told it would take 30 minutes to 2 hours and due to lack of communication and instructions we would be stuck on site trying to stumble through for 4 to 6 hours.

The company does not seem to care for it's field service technicians and management will casually threaten their jobs to keep them from refusing to work longer shifts than needed. My time card was altered at least twice because I "Didn't notify management of my overtime" when I had told my manager I would be pushed into overtime due to long travel times.

I worked at Toshiba Global Commerce Solutions for a period of time in a corporate function and ultimately decided to leave because of the culture in my area. On paper, there are some positives – exposure to large-scale systems, complex processes, and some very capable coworkers – but the day-to-day experience was difficult.

The biggest challenge was leadership style in my part of the organization. Senior leaders often relied on pressure and fear rather than clear expectations and support. Feedback was frequently delivered in a very aggressive way, sometimes in group settings, which created an atmosphere where people were more focused on avoiding blame than doing their best work.

Performance management was also a recurring theme. Performance plans were used often, and it didn’t always feel like the goal was development. In practice, they sometimes looked more like a tool to trim headcount than a genuine effort to coach people. Between that and the leadership style, morale was low and turnover was noticeably high.

This may vary a lot by team, but if you’re considering a role here, it’s worth asking very specific questions during the interview, such as:
	•	How is feedback typically delivered when something goes wrong?
	•	How often are performance plans used, and what usually triggers them?
	•	How much turnover has there been in the group you’d be joining over the last 12–24 months?

For the right person in the right team, it might be workable, but it wasn’t a healthy or sustainable environment for me.

Pros:
	•	Exposure to complex systems and large-scale operations
	•	Some smart, supportive colleagues trying to do good work

Cons:
	•	Very aggressive leadership style in my area
	•	Frequent use of performance plans that did not feel developmental
	•	Low morale and high turnover in the team I was in


I worked a thirteen hour day yesterday, and I have to work twelve days before I get a weekend off. I only get three days off this month, total. 
if you're a field service tech you're always on call, even though they don't tell you you're on call. You can get a call that's two hours away at 4 PM and your shift ends at 6. You have to take it, and you probably wont get home until 8 or 9 that night.
Schedule constantly changes. There's no way to plan for anything because it changes so rapidly. Management just accepts projects on your behalf, and the next thing you know you're starting your day at 4 AM for three months. 
Our vans are satellite monitored. According to my most recent report, from January to May i've driven 12,000 miles.
Since I was hired eight techs have quit and our service areas keep getting bigger and bigger. I'm now servicing roughly half a state by myself.
I've worked every holiday for the last year or so. There's nobody to back me up or cover my territory, I don't have a choice.
During Covid they reduced our hours to 24 hours a week, just enough to ensure we don't get partial unemployment benefits. 
I've been with the company for two years and haven't gotten any raise or even a mention of a raise, even though I've absorbed the duties and territories of five technicians.
We get calls when we're not working and we have to answer the phone, and we don't get paid for that time.
They changed our health insurance providers without notifying us.
 Need I go on?

Joining TGCS our then manager said his motto was "do more with less" and that we did. It wasn't uncommon to juggle several projects at a time. Only having a handful of people working on the team caused a great amount of stress and when one person slacked we all felt it. Our Manager was rarely seen and I can only say I talked with him maybe a few times after my hire before he was then let go. His position was never filled for the rest of my tenure with the company. We was left pretty much to our own along side assisting the project managers with their projects. 

On the plus side, you can have an opportunity to gain early career experience working with industry leading clients. If you're hungry, driven, and friendly with the right management or project managers you very well might be promoted.

The bad is that unfortunately due to company culture and lack of leadership, development and vision many of the foundation and practices you are taught are not sound or compliant here.

HR presence was non existent and when concerns about unhealthy work environments are raised formally, they may be dismissed with no further support provided to staff.


My time at Toshiba Global Commerce Solutions has been marred by a toxic work culture and a severe lack of support. The company is drastically under-resourced, which leads to constant burnout and high turnover as employees struggle to keep up with unrealistic demands. Compounding this, the internal infrastructure is extremely outdated, causing a great deal of wasted time managing internal administrative tasks instead of focusing on meaningful work.

Executive leadership is severely lacking. There is no comprehensive leadership or clear direction provided to guide the company forward. Instead of focusing on a strategic, long-term plan for success, leadership prioritizes manipulating cash flow to artificially show profitability. This short-term financial maneuvering comes at the expense of employees and sustainable growth.

Gaslighting and favoritism are common, creating a disrespectful environment where many feel undervalued and unheard. Concerns are dismissed, and management often plays favorites rather than fostering meritocracy or teamwork.

Overall, this company suffers from unethical practices, poor management, and a toxic environment that drives talent away. If you want respect, transparency, and a meaningful role, this is not the place.

I am a current employee. I like the day to day work because, as a Field Service Tech, you never know what tickets will be sent your way. I find troubleshooting problems fun. My schedule is a pretty normal schedule w/a 30min lunch and am paid hourly with overtime if needed. Sometimes I start before 930am and sometimes I work past 6pm. Flexibility is key. You do work from home, have a company phone, and need to be a self starter. As a field service tech, you have to maintain inventory. You get a company van to hold parts inventory (however some are too small to carry all the parts need to service customers.) For the first couple of years I was supporting a territory, either by myself or with very few other techs, which caused a lot of hours worked and not such a good work/life balance. My managers have made sure that vacation was used. Over the past year or so, Toshiba has hired quite a few techs in my area (more than 15), so work life balance has leveled out. Vacation time is still highly encourage to be used. However, it is a retail based job so there is an on-call schedule. Pay increases have happened every year but one, the COVID year. Benefits are pretty standard. Plenty of vacation is offered from day one. There is definitely job security. Toshiba is a retail store technology company that is always evolving.  There is room for growth in the company. I am happy to be a part of such a great company. 

Fantastic company to work at. New Microservices product strategy is very hot and is the future of retail commerce!  Company has gone through the process of leaving IBM years ago and has emerged from that with a stellar upside. Some revised management and new leadership within the four corners of the organization, these changes have posed the company to dominate in the fast-changing retail world. I’m given autonomy as a manager which is great. Trusted but given space to grow and develop. Great people who are always helpful and love to collaborate. Flexible / Dynamic working environment.

Salary is competitive against the current market rates. Standard corporate benefits. TGCS Have great products which have huge potential. The C & VP level leaders are all great professionals, consummate leaders, and all care greatly about what we do and our integrity. The COO & VP NA goes out of their way to make sure employee and clients are treated with the highest of quality and integrity. 

People that work here are genuinely helpful and friendly. Management is very supportive and success oriented. People are promoted internally. TGCS is great for  people who like a fast paced/entrepreneurial environment.

What is the best part of working at the company?
The subsidized food in the cafeteria. 

What is the most stressful part about working at the company?
The most stressful aspect of working at the company was navigating unrealistic expectations set by upper management. The actual job duties assigned significantly diverged from the original job description, creating ongoing challenges. Additionally, the compensation was notably lower compared to similar roles at other organizations, which added to the frustration.

What is the work environment and culture like at the company?
The work environment and culture at the company were challenging, primarily due to unclear expectations and frequent shifts in responsibilities from upper management. Communication regarding role clarity was often lacking, which contributed to a sense of frustration and reduced morale among employees. Additionally, the culture did not prioritize competitive compensation or transparency, making it difficult to feel valued or adequately rewarded for one’s contributions.

Top Job Titles	Average Salary
Field service technician 6 salaries reported	$25.90 per hour
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Senior software engineer 6 salaries reported	$147,167 per year
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Senior software architect 5 salaries reported	$180,000 per year

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