Tower Loan

What is the best part of working at the company?
The honest answer is the customers you meet. Some good, some bad, but overall one of my favorite things when I think of every office I have worked in. 

What is the most stressful part about working at the company?
Poor supervision. I have worked for a handful of different supervisors while employed with Tower. Most of them run a tight ship, however still care about you as a person. The last supervisor DID NOT. Always talked to me as if I was nothing, but would come to me when he/she needed something from me. As soon as he/she got what he/she wanted, it was right back to screaming and talking to me like I was ignorant. Always laughing in my face when I asked a question. It’s NOT a place to work if you want a balanced life. You will work until 9pm with no empathy thrown your way. You are expected to be at work even in extreme weather conditions. If your power is out at your office, you will HAVE to sit there for hours regardless of how hot or cold it is. Keep in mind, I had worked for this company FOR YEARS. This is a high stress job, definitely would not recommend if you have children. 

What is the work environment and culture like at the company?
Highly stressful. If you do not meet your goals, majority of the time you are yelled at. Hope you like to work late nights and weekends. There is no such thing as a “home life” with this company. You have to eat, sleep, and breathe Tower Loan. There is no time for family nor sleep with this company. All they care about is making money. Total disregard for the emotions of employees. 

What is a typical day like for you at the company?
You call all day long, if you aren’t calling, you are going to customers houses.

A typical day at work is going straight to your computer to collect accounts and set up PTP and solicit. I believe the key to being a successful manager is by having a GREAT TEACHER! Sadly you won't know till after you have started who will be teaching you. 
Also it's nerve-wracking not knowing where you will be going when you get promoted. Tower makes up different rules and only some actually follow the rules. 
Customers are extremely rude when you ask them to pay their bill. You also have to use your own car to go to the customer's home and try to collect before the books close. 
MT's only get 30 min for a lunch break. And if you don't meet certain goals then you will get stuck working late nights and weekends. If you have small children this job is not for you. If you enjoy doing things with your family or friends this job is not for you. The pay if good. Depending on what branch you are in and who your manager is will determine if you will be successful. You have to do this academy online by taking test and you have to make 100% on the test to move forward. It's difficult to learn from the academy almost pointless to do. I believe Tower has a lot of improvements to make. 


When I first started at tower loan, I really loved it and I thought I found some genuine people, I guess I was wrong. I’m a quick learner so I was moving at a fast pace.. things started to go down hill when I wrecked my car and totaled it while on the job field calling and then all the management and higher just thought that I had money right then and there to go and get me a new one.. they gave me some grace period but after switching to a new branch that way I can borrow my mom’s car, things started to get antsy with them again.. my new supervisor turned out to be just as worse as any of the workers that I ever came across and just have no regards for if you have a family or not to take care of and then my manager that I thought really cared for me and my family turned out to be fake  and a puppet. I definitely wouldn’t recommend anyone working there unless they have no life.. tower loan tries to get people with that “once you work from 8-12 months then we will move you and you’ll start making more money” to get people and make them feel like they have a chance at moving up in the company. 0/10 experience working there

Working as a finance manager has been one of the most rewarding experiences of my career. This role has allowed me to develop strong leadership, analytical, and communication skills while helping businesses make smart financial decisions. Every day brings new challenges, from budgeting and forecasting to improving financial performance and supporting company growth. I enjoy working with teams, solving problems, and creating strategies that help organizations succeed. One of the best parts of being a finance manager is the opportunity to make a real impact on a company’s future through careful planning and financial guidance. The position also offers excellent career growth, stability, and opportunities to learn continuously in an ever-changing industry. Being trusted to manage financial operations and guide important decisions is both motivating and fulfilling. Overall, working as a finance manager is a great career for anyone who enjoys leadership, organization, and helping businesses achieve long-term success.

Too many young unexperienced people that have never experienced life yet ages 25 to 30 that our managers and supervisors  that are unexperienced because they not began to live yet a lot of them were still living with parents or just moved out of their parents. Homes never had responsibilities so they are not sympathetic towards the customer that mean I can make their payments on time because of financial hardship. They need to be co- managers instead before they become a manager so they can understand and be a little bit more sympathetic towards working people that ran into problems and be a little bit more sympathetic and professional about collecting and working out a plan to help them instead of demanding payments too many every customers that don’t understand what they signed

What is the best part of working at the company?
Building relationships with customers.

What is the most stressful part about working at the company?
Reaching the loan quota, trying to convince low income individuals into renewing their loans which causes more interest onto a low amount loan. You have to make over 100 cold calls a day. You never know what time you are getting off of work. The office manager doesn't have manager authority, the supervisor is really the manager. 

What is the work environment and culture like at the company?
U are a human machine with no life! You can't even move into a new home without Supervisor approval.

What is a typical day like for you at the company?
A typical day is Hectic and unorganized.

What is the best part of working at the company?
My experience with the current Liberty manager was fantastic. Louis is one of the best managers I've ever had the pleasure to work with. He's very professional and gets things done.

What is the most stressful part about working at the company?
It's hard work to be good in this type of work. I wasn't cut out for it. 

What is the work environment and culture like at the company?
Most of the people I worked with were nice. There was only one unprofessional person, but I didn't work with them long.

What is a typical day like for you at the company?
Making calls to get delinquents back on track with their pay cycle. After that, we would cold call customers and try to get them to borrow more money again. It's essentially sales.

Upper management is completely disconnected from day-to-day operations. Their perception of the business is unrealistic, reducing everything to pressuring customers into high-interest loans. Compensation is uncompetitive, and in smaller locations, pay fluctuations are unacceptable and exploitative. Employees are expected to handle the workload of multiple departments while being paid far below market value for even one of those roles.

Certain state directors lack the professionalism and leadership skills required for their positions. Their behavior toward staff is often disrespectful and self-serving, creating a toxic environment driven by ego and personal agendas. If you value fair treatment and career growth, look elsewhere.

I loved the people that I worked with they were awesome. We had some amazing times and I absolutely miss them. Other than that chasing was a big uhhhh for me. When covid hit they did give you a raise for the amount of time you had to go to people's houses. They do pay for the medical which was nice. I believe that's the only benefits that they offer.They were very nice when you needed off and understanding. The two managers were very nice and helping when needed. They do pay for milage back that you used but it didn't amount to much back. You def have to deal with certain customers that make you want to roll your eyes, or they hang up on you when they call back. It was nice to have weekends and holidays off 

What is the best part of working at the company?
Spent all day calling customer to try to collect on account. Mgr didn’t do a thing but on the phone with family members and friends. 

What is the most stressful part about working at the company?
It was not stressful but having to do all the work in the office because mgr didn’t do a thing. 

What is the work environment and culture like at the company?
The worst company to work for only the mgr and CSR  the office. 

What is a typical day like for you at the company?
After clocking in get on the phone to collect on accounts and basically that was the majority of the day collecting over the phone.

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