front desk agent

housekeeper

night auditor

breakfast attendant

guest service agent

TownePlace Suites Marriot Hotel

I worked as a front desk agent then a lead front desk agent and moved on to Operations Manager.  Marriott itself is a great company and they hold true to their mission statement.  The problem is most Marriott hotels are franchises so whether you enjoy your job is based entirely on the owners and managers of the particular hotel you work at.  I loved my job as an Operations Manager but due to the management company (the company the owners hire to oversee the property off location) my job was nothing but high stress with limited training, advancement opportunities, and support.  The management company (DimDev) actually drove my previous manager away with their lack of support and I ended up taking early retirement because as I moved into my role as Operations Manager I received no additional training, zero support, and they were already looking to put other people in long held positions with the hotel.  I am so happy I retired and got out of that mess at the time I did.  They've been through several new managers since I left the company and hardly anyone that worked there the 10 years I was there is there anymore and many of them had also been there for years.  That high turnover rate says a lot about the upper management of the place.

What is the best part of working at the company?
Meeting new people is a pleasure and I enjoy working in the Breakfast Dept starting our guests day out with coffee and a smile!

What is the most stressful part about working at the company?
Making sure I have ordered enough inventory and making sure everyone feels welcomed. Making sure to meet our goal numbers is stressful also!!

What is the work environment and culture like at the company?
My experience is a team environment. I get along with all my coworkers and we are always willing to help where needed.

What is a typical day like for you at the company?
Arrive and clock in. Start setting out breakfast equipment and making the food. Get breakfast area ready, turn lights on, and greet guest. Keep everything filled up, interact with our guest, and complete paperwork. At close of breakfast put everything up in proper place, wash dishes, sweep & mop, clean tables, take trash out, and prep everything for the next morning. End of the month  I count inventory, every 2 weeks I prepare Breakfast order,  and put up stock when it arrives. I follow all health code guidelines and  I keep track of temps of food & equipment (fridge and freezer). I attend everyday morale meetings and I help where needed making beds, washing and folding linens sheets, blankets, cleaning bathrooms, guest laundry, and gym. At end of shift turn in keys and paperwork clock out and go home.

It was fun because I learned so much when the management was still good and I truly felt what it was like to work for a Mariott hotel at a Marriott standard. Here, I expanded my knowledge in customer service with solving complaints and communicating with guests. We used to have strong minded leaders who were people we could truly look up to. Leaders who would teach us the right way and why. 
The downside though is that there is a lot of inconsistency with management, the managers are always coming and going out of office because they either quit or got fired. There is so much drama, the management is also very cheap they will pay you the bare minimum, always problems with fighting over the schedule. I was called often to help with shifts in other departments besides front desk without getting a pay raise and it really messed with my sleeping schedule, sometimes I would end work at 11pm to come back by 5AM. There would only be one person at the front desk at night and management would tell you to leave the front desk to clean rooms regardless of calls and guests coming to the front desk. If you are a good worker and you care about meeting the deadline, you will pick up the slack of your coworkers who do not care. My last few memories of the hotel were miserable but it was amazing when I first started.

At first I absolutely loved my job. Then things started happening where management was leaving, head honchos were coming in, and things were getting weird. Management could care less about work/life balance. They'd ask us to stay in the hotel and cover two shifts back to back. They played favorites and would make the same people work all holidays (I was one of those people). I called off because someone close passed away and was fired, even though I called in the middle of the night when it happened so it would be over 8 hours in advance to find someone to cover. In which they didn't. Claimed I never called because no management is at the hotel after 5PM. And the managers don't check texts/emails outside of work. Towneplace Suites had zero room for advancing in your career. You stayed where you were or if you decided to go to a different job within the hotel, pay remained the same or was lowered. I had to train people and stayed well after my own hours to do so, and was never compensated for it. Management from all departments are cliquey. If you're not like them, they make you miserable. You didn't get breaks, even if you worked 8+ hour shifts.

While I met some great coworkers who genuinely cared about guests and worked hard to uphold service standards, my overall experience was challenging. It was also clear that some team members were simply there for a paycheck, and management didn’t seem to address performance or engagement consistently.

TownePlace Suites Tampa Westshore has potential, but improvements in leadership transparency, employee support, and operational standards would make it a more positive and professional environment.

What is the best part of working at the company?
The guests. Always a delite. Kind people from everywhere make the job worth working hard for

What is the most stressful part about working at the company?
The fact that you were expected to get your job done in a timely manner with out what you needed to do so everymorning. Always a Lenin issue but rushed by head housekeeper man. Upon hiring training an employee properly needs some work. Will train a couple days then expected to be as fast as everyone else. Lead housekeeper will go help others already fast and knowing what they are doing instead of helping trainees or someone who just needs help. Instead will rush you

What is the work environment and culture like at the company?
Nice front end. Super awesome Houseman and a sweet kitchen lady. Front desk always willing to help if you need it

What is a typical day like for you at the company?
Stressful if you font know what you are doing. Lack of communication don't help

Working at Marriott was overall a positive experience for me. A typical day during night audit involved balancing reports, preparing the property for the next day, and helping any late-night guests. The work helped me build strong attention to detail, problem-solving skills, and confidence working independently overnight.

Management was generally supportive and wanted the team to succeed, but communication sometimes felt limited for night audit staff. Because turnover could be high at times, updates or operational changes were not always clearly passed along to the overnight shift. This occasionally made the job feel a little unstable or left night auditors trying to catch up on changes after the fact.

The workplace culture was friendly and team members often helped each other when possible. The hardest part of the job was staying informed about updates while working overnight. The most enjoyable part was the independence of the role.

Overall, TownePlace  in Hot Springs was a decent place to work. Pay wasn't great for what is asked of you to do AND expected  to do other people's jobs.  Housekeeping Manager was great except  being demanding. The man over that hotel is disrespectful and rude. Doesnt appreciate the housekeepers at all. He calls buying lunch for everyone  a dollar  hamburger from McDonald's .  He pushes you to do more then a body can handle.  And speaks rudely to you  if you can't get everything done in an 8 hr period with no lunch!   But yet he doesn't know how to do an eighth of what everyone does. Just downright rude. I will never work for someone like him again. He seems to think Housekeeping  is an easy and quick task in an extended stay hotel!  Manager not consistent with schedule. Promises everyone  a weekend off at least once a month. Never seen a weekend off the whole time I was there.

I worked for RAM hotels for three years and was never offered a position higher in pay nor did they protect or aid their employees during COVID19 PANDEMIC...They have dropped the ball in several areas of management and the owners after working there three years couldn't spot me out of a lineup if they tried as many times as they came to their property I never was spoken too or encountered any face to face contact. My mother died while I worked  there and they wouldn't allow me three days for bereavement bc there was not another auditor that they would be able to staff and management refused to cover any of my shifts. Constant turnovers and a raise is out of the question. I had no discplinary violations, I was highly skilled in my job and was not  paid accordingly.

A typical shift is 8 hrs. There are 3 shifts per day for front desk/night audit. There is a lot to know as front desk staff and systems are always being upgraded. The busiest times are generally at the beginning of the shift and just toward the end. It requires handling front office type tasks, meeting and greeting guests, problem solving, communication with management, maintenance and housekeeping. Coordinating with the team is crucial to maintain the flow of guests arriving and departing.
The culture is positive and professional. It’s like a family-team environment. There is a high standard for performance and professionalism is expected. Management is supportive, caring, and willing to step in to help. They lead by example.

Top Job Titles	Average Salary
Front desk agent 46 salaries reported	$14.46 per hour
Housekeeper 36 salaries reported	$14.31 per hour
Night auditor 19 salaries reported	$16.34 per hour
Breakfast attendant 22 salaries reported	$15.19 per hour
Guest service agent 17 salaries reported	$15.46 per hour

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