local driver

service technician

dispatch supervisor

Townsend Energy

I was sold a bag of goods in during the interview process, it was all propaganda.  I went through a great interview process and was  brought into utter disorganization.  There was no training set up, no desktop, no laptop  to work from, and no clear idea of what they expected from me from there on in.  

Others in the office were extremely cliquey and catty, a very bully-ish environment which effects  your morale.  They continuously trash-talked other employees and departments.  

I went through the interview and hiring process to be laid off a few months later due to ‘restructuring’.  While I was very irritated they hired me if they were in the process of working on ‘restructuring’ I was actually relieved that I no longer had to deal with all the stress and negativity.



I came to this company after being employed by a competitor that is on a national level. Their values were not aligned with mine forcing me to leave. Townsend energy values the employees and treats every customer the way they should be treated. Management are sharp and always on point.  The on call schedule comes with this trade and really is the only down side to a new comer. If you have worked with an energy company before you won’t have issues with on call.

Finally at a company that cares about their employees. The most important part of the job to me is there are so many people I can reach out to for an answer if I have a troubleshooting question-I don't sit around wasting time-I can get to my next customers. I travel and meet employees at all locations and we are all a great work family. 

Goals and metrics in customer service are unclear, and when you ask for clarification, you’re told that you learned that in training and should know….. Overall, yes good company, however certain management acts as if they are helping, when they are not. It’s all he said she said. I think maybe an assistant manager to customer service might be a nice addition 

From the moment Townsend expressed I treat in me, I was given by HR all the information I needed. HR also gave me helpful tips on starting during my first few days of work. Everyday I feel lucky that I work here. I've experienced growth and been trusted with several opportunities to run projects. Management is there for me anytime I need them and I feel strongly supported. An amazing place to work. 

No stress or very little. Pay scale is very good. 
Benefits are great.  Managment and HR. are always there for me whenever I need them.   Safety is the number one goal for their employees.   Trucks are very good and up to date.   Great co Workers always willing to help.  The most enjoyable part of my Job is knowing that I have completed all my work for the day.   My schedule is always very manageable    I put Five Stars across the board for this company, 

 Overall a great Company to work for.  Every Company has issues,not a problem if issues are discussed and resolved. The one issue that Townsend has now is the inexperienced technicians need mentoring and training to meet safety and compliance requirements. 
Company needs a dedicated safety & compliance manager and a dedicated technical advisor & trainer. 

Townsend is a great place to work.  

The company is family owned and the family is awesome.  They care about their employees and customers and treat them like family.  I am extremely proud to work for the Company.  

I have had great opportunities with Townsend and have grown my career here.  Sometimes you have to ask for new challenges and opportunities, but they are quick to give them and to support you as you take more on.  

The owner is a Townsend Energy are very down to earth regular people just like me and you the only drawback at least for me is the on-call when you are on call  on the weekends a Saturday or a Sunday it is very busy which is understandable but weekend on call 24 hours would be nice if they had a day and a night shift it is a nice place to work for

What is the best part of working at the company?
Solid family business with a strong customer base. 

What is the most stressful part about working at the company?
The company is growing,  pain is part of growth. The new management has vast experience to get past the stresses of change. 

What is the work environment and culture like at the company?
Changing daily with new management

Top Job Titles	Average Salary
Local driver 3 salaries reported	$33.33 per hour
Service technician 2 salaries reported	$40.00 per hour
Dispatch supervisor 2 salaries reported	$77,500 per year

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