welder

senior analyst

real estate analyst

data scientist

business analyst

Toyota Financial Services

The work was fair. Would've considered staying if they went fully remote, but they are (I believe) offering hybrid schedules now. Unfortunately the pay didn't justify the drive to and from where I live. Training is given prior to start. The position started solely as contract review, then nearly after 4-5 months to a year they ask you to transition to phones for certain days where you'll communicate and answer dealer questions. Imo, you should get a raise, nothing crazy, for this transition as it's more demanding on the worker and you're basically doing two jobs at that point - contract review + call center representative, but it is what it is. If you're planning on growing with the company, nearly every position requires you to be comfortable speaking with the dealers/ships anyway so consider it a feeling out phase if anything. The office is nice and they're proud of it. Only worked during the remote days of the pandemic so can't speak to the culture of the office. Friendly coworkers. Kaizen culture. It's more about whether the job and industry fit what you want. The work isn't bad. It's repetitive, but the phone days can change the repetitive feel. Climbing the ladder will likely require some prior experience and/or good performances and attitude, degree helps, as well as volunteering or openness to try new things which some managers will offer. Most promotions typically involve either moving to the credit side (instead of funding which this position was), or to a supervisor role (which is seldom, from what I saw). As the company grows and gets new business I'd expect more positions to open up as well. If you have managerial or dealership experience, this will help you also. They appreciated positive attitudes so if you're the positive daily message person in your teams chat, you'll be noticed so if you have the aforementioned qualities or resume history this could be a good fit for you as long as you're willing to be consistent. It's also a big company, not TFS per se but the Toyota umbrella as a whole. So if this work isn't for you, their job board site offers other opportunities as well. Holiday pay is a thing. Occasional random overtime happens, you are compensated for it. 

TFS has a dangerous absence policy that will make you sick. Literally. If anyone is sick, they're expected to show up to work regardless. 

I missed 4 days of work due to Influenza A & pneumonia. I was under the continuous care of doctors. I followed the protocol for reporting an absence.  

I tried to return to work on the 4th day of being terribly ill in an effort to keep my job.  A lady who sat near me had bronchitis. I lost count of how many others were coughing or sick. Numerous people were out of the office for at least 2-3 days with the flu. TFS had their own epidemic going through the offices. 

Within 30 minutes, they were calling an ambulance for me because I passed out at my desk. I didn't leave the hospital for an additional 6 hours with hypokalemia added to the Influenza A and pneumonia. 

I was told "Sickness is not an excusable absence" and my absences would be counted against me. I was told if I showed up to work sick, then left for the day, that still would not guarantee that they'd excuse the absence. They never told me how anyone goes about getting an absence excused. Sorry I wasn't able to plan ahead of time to come down with Influenza A and pneumonia. 

They had me fired by the end of the 4th day I was out of the office sick. 

They literally threw my personal items into a box and shipped them to me, though I live 2 minutes away from the location. Not all of my personal items were included.  I had some small plants at my desk and my eyeglass cleaner was missing. 

When I inquired about them, I was told they threw them away, which they had absolutely no right to do. I was told "growing herbs at your desk is against company policy." I was never told this. Also, for the record, small cacti and flowers are not herbs and TFS might want to tell all of the other people who have plants at their desk that they aren't allowed.

I worked at Toyota for a month or two. At first the job environmental seemed outstanding! The trainer and everyone seemed to show they cared, now that I think about it they mostly “said” they did. Your typical day includes logging in getting your system running and taking calls managers are suprinsigly either down your back in their Secret way or absent. Managers will tell you one thing and change what they said the next day. Hr is horrible. They are super strict on attendance and expect you to be their 5 minutes before the hour or your on a road to failure. So if your a minute or two late person you won’t make it here. The only good thing about here is their vehicle lease program but if you think about it their smooching money off you and everyone is brainwashed into thinking it’s the best thing. Sure, you don’t pay insurance or anything but gas , but you don’t keep the car and you can just save up for a cheap car and save so much more! The benefits are ok, they are through vst and blue cross. They overate the job and benefits in my opinion. And seem more of the we’re a larger company that acts like a small mom and pop shop when in reality they are just like every other large corporation. They hide a lot of thing so and you will most likely be let go due to attendance which they don’t care if you have mental health issues or your kid got sick. Pay is good for a customer service rep but not to put up with their bs. Most of the folks are tendered but it’s  a small call center and they all live close by. Don’t believe they hire because most employees move up story , and you’ll most likely get a 12-9 shift starting off!

I loved my job, but HATED my environment!! I had bonuses taken away from me for going the extra mile and returning my customer's calls to let them know that the request had been completed, my manager was very partial to some workers, one in particular was locked out of their computer for over a month and she was still getting a paycheck with overtime and bonuses!! if the manager liked you, you could come in and take one call or what ever you felt like doing and still get paid for doing nothing, and receive bonuses at the end of the month. if you were on her hit list, you never qualified for bonuses, prize drawings, ect and you were expected to take as many calls as you could. you were monitored like a prisoner, and she would try to embarrass you in the group meetings. All of the managers had their picks and the resolution specialists were jokes. they just left the customers on hold or avoided you at all costs. So naturally the customer took it out on you, which affected your scores and would get you terminated!! the part I enjoyed the most was the ability to help my customers in anyway possible, and I was as honest as I could be with them, which they appreciated and wanted to tell the manager about their experiences(of coarse my manager didn't care about my excellent customer service, but let a customer complain she was all over that). I love helping customers and at the end of the day it is all about them!!!

When you first start, they make it seem so promising that it is easy to move up in the company if you put your best foot forward and work. What they do NOT tell you is that the only way you can become permanent is applying within, and competing against the (50+) other temps that are applying for about only 6 positions, and has been there for about 2+ years. The management there is horrible, they gossip about you and have favorites. The favorites come to work and will literally not answer any calls for the entire 8 hour shift while you are bombarded with calls. The company has a lot of job functions where food is involved and that's what they think you are only worth. They will feed you all the time, and think that covers where they lack as an employer. A lot of people became permanent from intimate relationships with managers etc.. However, depending on what department you are in the pay is excellent, but if you are comfortable with just that and no PTO, vacation time, or stress leave, LOOK SOMEWHERE ELSE. Plus they have a high turn over rate from a lot of people realizing what they got themselves into. Permanent employees get all the benefits, invitations to yearly Christmas parties, they get a leased Toyota or Lexus car and does not pay for insurance, family discounts, bonuses/Christmas bonuses, early leave days for holidays, extra pay for working holiday eve and much more. The temps get NOTHING, even after being there for 2 years!!!!!

Management is bad and the turnover is high, let’s get that out first. They are constantly going through managers. They work on a roll it out and deal with the consequences later. You are constantly thrown through loops, system not working, manager doesn’t know what your doing because they never worked your job, something breaking etc. You’re always micro managed. You’ll feel like you’re not doing enough because they put you up against other people to calculate your production. It does have its perks, pay is great, benefits are amazing, coworkers are what really make it enjoyable. You’ll be complaining everyday about something to another coworker. They also encourage you to take on another role and cross train, but don’t pay you any more than what you already make. You’ll be doing someone else’s job on another floor who makes more than you, but you’re still stuck with the normal pay you started with. Get ready to do work that is not in your job description. They also push that you can move up in the company, which is only slightly true. You can move side to side, but rarely do you see a floor employee moved up to a higher position. It’s more higher positions moving to another position on the same level. They also hire more than needed, and then work is scarce. You’ll be angry at what you see, complain and have nothing done about it. They are also asking about boosting moral, but they won’t budge on what really brings down moral... the constant tracking of production against team members. I could go on, but in a gist it’s a good first job and you’ll make it just don’t expect much.

Toyota had its ups and downs. Management would try to hear you out the best they could, and they do try and take employees suggestions which is nice. You are definitely over micro managed. Making sure you have less than a few minutes between calls, all day besides lunch and two fifteen minute breaks. They also will watch your time used down to the second. This can count against you or reward you depending on how good you are with time management. It’s one of the factors they can take into consideration when it comes to yearly increases. 

It can be repetitive helping people with the same issues every single day, but some people like that kind of consistency. 

Now, pay… honestly sucked. People getting hired in always were paid more than the people who had worked there for 10 plus years just because of how they do their raises. Every year they will do a review and if you did okay you’d get (an example) 3% increase from your previous salary. Which in this economy does not keep up. Also, do not expect more than an “okay” rating even if you do the best. They will always find a way to make it increase the least amount possible. 

Benefits, they’re to be honest amazing. Very low copays and out of pocket charges. Leased vehicles are affordable with their discount, and it’s the lowest I’ve ever paid for health insurance. Stellar benefits. 

If you work hard, management is excited and eager to promote from within which is nice. Hard work may go somewhat unnoticed and unrecognized, but you can tell you’re genuinely helping people everyday. I personally feel I got a lot out of working for this company and would recommend it. 

Are you ready to be enslaved?  Robotic? Devalued and unappreciated with no chance for advancement? Well customer service at Toyota is the right fit for you.  Pros: amazing benefits.  Cons:  everything else.  I came here with 4+ years supervising in a call center environment hoping to advance quickly. Nope! Do great.  Do better than everyone.  You can't move for a year.  The culture is cliquey like high school girls.  I'm positive CS in Iowa in particular is run by an aged dumb blonde cheerleader.  She, like, doesn't like your attitude if you give any feedback on the poor leadership. This company is behind and antiquated in so many ways.  You will be sandwiched between customers being frustrated at the never ending website and billing issues (which are common due to outsourcing) and being yelled at by those above you for not complying with their ridiculous standards that anger customers.  I still love helping customers, but I hate being unappreciated when I take 100+ calls a day with no acknowledgement.  Work for a company that is with the times.  Customers have to use FAX for everything not email and it enrages them.  Do you want to work in a company coming in dead last behind everyone? I don't.  Also, you can't go to the bathroom when you need to and when you put your tail between your legs to visit the doctor for PERMISSION to use the bathroom and they see Toyota's logo, they go "oh.  You work for TFS.  You need a LOA to use the bathroom.  You must work in customer service there.  No one is happy in that department"

They have many tools to measure efficiency.  The culture should have been 'fair' but on many ocassions I witnessed unfair business practices.  People consistently returning late from breaks with no consequences.  Those whose work was below par were given help when their performance should have been questioned.  Others who did exceptional work but were not given the time of day by their supv.  Some supv coached employees on how to circumvent the system while those who went by the rules were punished.  Dress is business casual although most would call it casual. If you work the late shift you must walk far to get a parking space.  Timeliness is critical; they were many who were let go becuase of their inability to be on time.  Managers were relatively pleasant and friendly.  Holidays were fun.  There were lots of contests and many you were rewarded with cash.  Christmas/Halloween decorations and contests were encouraged.  They also had committees and volunteering that you could participate in.  Most employees had no problem with performance.  If you made a mistake you would be coached.  Management made many attempts to improve your performance before firing you.  And most were not fired because of performance but because of timeliness or attendance.  If you lost your job you also lost your car; your vehicle would be confiscated.  All in all, everything depended on who your supervisor was and if they supported/ encouraged you.  

Toyota Financial Services offers lots of lateral moves but nothing to improve your position or salary .   The company has been repeatedly cutting benefits year after year and their key leasing benefit has been pushing more cost to the representatives.   They  say they never have done a lay-off but they do actively look for reasons to get rid of people. Everything is a written offense.  Even going to the bathroom outside of normal breaks.  They were remodeling and had no bathrooms on a floor and told people to watch their fluid intake so they wouldn’t have to go.  This was an Actual statement.   They will provide you with misleading or false information but hold you responsible for following the instructions.  They allow members that have been there for a month or two to participate in training new team members when there are lots of more experienced team members who can  provide better assistance during training. They  require you to be on the phone the minute your shift starts and to the end of shift. They have several policy updates that they don’t allow you time to read but are held accountable for them.  They offer little to no monthly incentive. Depending on departments  can be 200-600

Top Job Titles	Average Salary
Welder 1 salary reported	$42,497 per year
Senior analyst 1 salary reported	$105,000 per year
Real estate analyst 1 salary reported	$40.00 per hour
Data scientist 1 salary reported	$52.50 per hour
Business analyst 1 salary reported	$50.50 per hour

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