customer service representative

call center representative

data entry clerk

customer service team lead

clerk

TransCore

The management and coworkers there are very nice, kind, wonderful. My problem with this job was that there are too many customers coming in at once to be serviced and not enough time to do it all. On my very 1st day of working there there was 160 customers though out the day, I asked what kind of day they considered this to be? they told me this was considered a very slow snails pace kind of day, I was mentally freaking out because it was just so many people at once. The 2nd day of work there was about 200 customers coming in to do something for ez-pass. I remember in the interview I straight up told them I do NOT work at a lighting fast pace yet they said that was alright. NO, no it was NOT alright. In this job you need to get through a customer in 5 minutes or less because if say someone takes their time and asks a lot of questions and goes over the 5 minute limit with you, then you (the worker) get penalized. Also if you have an idol time of more than 2 minutes between customers then you are again penalized for not being fast enough. On day #4 I was put on a computer to fully deal with customers, I got extremely overwhelmed with how much I needed to do just to deal with 1 single customer. 

Another major problem I have is that there are some policies in place that make ZERO sense and are extremely overly complicated and commons sense is just screaming otherwise to do the easier thing. NOPE! it seems like that corporate wants to makes employees lives way harder than it should be and when confronted this fact I said "this is so complicated, it should be made easier". They responded with "No, you are just making this more complicated in your head than it really is". That stung a bit because I like easy straight forward things and these policies are very far from it. 

As for the fast pace problem, I asked what was their busiest day they had, they said in recent memory they had more than 600+ customers in a single day and only 2 employees to deal with it all. This should be a red flag to anyone who doesn't work at lighting fast pace. In the interview I told then I was NOT a fast worker and they said its alright. NO its NOT alright! After my 4th day I resigned because I knew there were other problem goings to arise from the fact I do NOT work at a million miles an hour and also I do NOT like the fact I am getting monitored for every mistake I make 24-7 while working there. It made me feel so bad that every single mistake, even the smallest thing was held against me. 

In conclusion, if you like the fact that you can move through a lot of customers in a short amount of time and can retain a lot of information in your head and can work super super fast then this job might be for you. But for me its just not me cup of tea. 

We were expected to accept and review 900 images an hour, over the span of 8-10 hours, we got 3 breaks over that time, 2 paid 15 minute breaks, and one unpaid 30 minute break.
The shift structure was, Mornings-6am-230pm Normal /5:30am-4pm Overtime.
And Nights from 4pm-12:30am Normal /4pm-2:30am Overtime.
In our contract and in the hiring process we were promised that if we hit certain quotas that we would get bonuses based on approvals and errors, during covid they stripped us of that because we were working mandatory 66 hour weeks (Monday-Sunday) and they claimed that they couldn't afford to pay us the incentive as well as the overtime. In the last year we stopped working as much overtime (Monday-Saturday now), but any overtime they request is mandatory and usually given on a single days notice, so if you had weekend plans, you can say goodbye to them.
The job offers no benefits as far as paid time off, sick days, or growth opportunities for the amount of time that you are expected to work.
When holidays roll around, not only do we not know until a few days ahead that we may or may not have them off, but if we do get a holiday off its met with overtime hours, without overtime pay. We did not get any holiday compensation, or choice to work those hours regardless of plans, schedule, or other jobs.
The turnover rate is extremely high, and all the employees are made to feel like they are replaceable. 
If you're doing good and making your quota, there is no reward, there is no positive motivations or anything, its always met with "Do better" but there is no incentive to actually do better. Maybe once in a blue moon they'll order pizza for the office or a food truck, but nothing in the line of actually sustaining the employees livelihood or work ethic.
The only positive to this job is that you get paid weekly, but $450 a week isn't worth the amount of hours, and burnout that this position gives its employees.
The job isn't hard by any stretch if you're comfortable with Data entry positions and long hours at a desk, but it is mentally taxing and the fact that they don't seem to care about the work life balance of their employees, the managers don't know how to motivate the staff, or care that you might have a life outside of work. 
Its no wonder the turnover rate here is so high.

What is the best part of working at the company?
You can wear your headphones and listen to music or whatever you want all day as long as you're consistently entering license plate images. 

What is the most stressful part about working at the company?
We were hired with the stipulation that we enter a minimum of 400 plates per hour, and allowed 13 errors per month. They changed it to minimum of 600 per hour, and allowed 12 mistakes per MONTH. That part was very stressful for everyone because they are VERY STRICT about this. That part I didn't like because it felt very cold and leaves you feeling like they are always watching you. You feel a lot of pressure, but other than that I enjoyed it.

 Anytime you fell under the 600 per hour you were coached and reprimanded. There were many time I reached OVER 600 and even into the 700's and sometimes I felt like they didnt take that into consideration. You werent allowed to have a bad day. Also, you cant talk to your coworker next to you so you never get to know anyone you work with and that felt very awkward.

But as long as u stuck to yourself and focused on making very few errors and making their quota, then it was ok. They were just never personable and I often felt like they saw us as their robots instead of human beings. 

They closed their office and let all of us go. They instead sent the work  over to the Phillipines because the labor is much cheaper. 0

What is the work environment and culture like at the company?
Mostly cold. They don't get to known you at all. We were contracted from an employment agency and they chose one of us to be our Team Lead and she was a good boss and treated us fairly. 


What is a typical day like for you at the company?
Get your coffee, get to your desk and start entering the license plate images. Continue keeping a fast pace to be sure to reach at least 600 per hour by the end of the day. You get only 30 min for lunch. .

What is the best part of working at the company?
I trained for two weeks, commuting 45 minutes to an hour every day. At first, everything seemed fine, and I successfully passed my test to go on the floor.
However, shortly after that, I was let go for being a few minutes late on a few occasions like 2 minutes, 3 minutes, even 5 minutes. I was never given a formal warning or even a verbal warning. The only thing I received was a Microsoft Teams message from my supervisor telling me to improve, and that was it.
What made the situation more confusing is that I was told the same day that I had successfully completed nesting and could move forward. Then later that same day, after I got home, my agency called me and told me I had been terminated. I didn’t hear anything directly from the company itself.
The environment also felt very cliquish. Many of the employees were Mexican and often spoke Spanish among themselves, even around others. While they were hired to assist Spanish-speaking customers, there were times when they would continue speaking Spanish around English-speaking coworkers and then switch back to English here and there. It often felt like they were talking about others or excluding people, and they seemed to look out for each other. If you weren’t part of that group or didn’t fit in, it felt harder to stay there.
Overall, the experience felt sudden and unfair, and I wish there had been clearer communication and a chance to improve.

What is the most stressful part about working at the company?
Sitting at the desk all day with little breaks

What is the work environment and culture like at the company?
90% Mexicans! They all look out for each other!!!! Not for the English speaking people!!!!

What is a typical day like for you at the company?
You have to be clocked in and ready to take calls at 8:30 no later than! and be ready to sit there for hours.

This actual review comes from someone who actually worked at this location for a very VERY long time. The actual work itself is extremely easy, however the most stressful part about coming to work was dealing with the management team. The manager of the location was definitely unprofessional and VERY unethical at times. I've watched him get in other employee's faces, slam things around in the break room, and come huffing and puffing throughout the office when things aren't going his way. People were actually scared to come to work because of the manager at this location. Some people stood up for themselves, but they never showed up the next day (they were released) We were constantly threatened, yelled at, called lazy, and told that we were easily replaceable as well. The supervisor over the department was replaced with a "seasoned reviewer." The female that replaced the previous supervisor has 2 family members that work directly underneath her, they are her subordinates. They in turn get "special treatment" and they both will "watch out" for their sister and have you fired immediately. From previous reviews, if the supervisor feels that you are a threat to her job she will release (fire) you. The entire office REALLY needs an overhaul in the management team, and HR definitely needs to step in and take action. In my time with Transcore I saw a LOT of GOOD workers come and go because management would rather work AGAINST you. Also, there is NO ROOM for advancement within this office. But, if you enjoy walking on egg shells on a day to day basis, dealing with jealous and backstabbing co-workers, and a VERY hostile working environment then this would be the place for you.

What is the best part of working at the company?
The only good thing was the ability to work from home other than that I can't think of anything.

What is the most stressful part about working at the company?
Being misled from the very start of the job. They promise you the world from the interview and deliver less than 10% of what they promise. Being thrown to the wolves after minimal training literally listen to someone read a book for a week and a half then you have two days then you're put on the phone from home . You are told that you will have immediate support considering the lack of training, which is so far from accurate. You better hope you don't have a computer problem because the lady you have to call is the most unprofessional, rude individual. Pretty sad from the actual training experience that a joke is made about intimidation to call the IT person for help I could go on and on.

What is the work environment and culture like at the company?
They have no core values or if they do you're not told about them and if you work from home, you don't matter anyway it honestly felt like torture.

What is a typical day like for you at the company?
Well after being told that you will have six weeks of training before you are sent home with a huge book. You have people screaming at you all day and aren't giving the tools to help them. So you put them on hold and then you stay on hold through instant message begging someone to help you by that point customers even more angry..

Here is a typical day at work. You show up to work, clock in, go to your assigned computer and start processing license plates numbers for 8 to 10 hours. You clock out.

They expect you to be able to eventually process 600 images every hour. You get two 15 minute breaks and one 30 minute lunch break. Expect a lot of overtime.

Management is mostly female based and they tend to be harder on male workers it seems. A lot of micromanaging if you’re into that. 

There is no room for growth even if you do get promoted to a Data Entry QA Specialist like I did. Pay is exactly the same but you get far more work to do. Not fun at all nor worth it if you’re looking for potential growth.

Workplace culture is sad. Many people not wanting to be there. It’s usually quiet and you’re constantly hearing keyboard tapping. They do allow you to bring your own headphones to listen to music or podcasts which helps past the time. However, it gets old fast after about a few months.

The hardest part of this job is maintaining 600 images per hour even if you’re a fast typist. The system slows down very often and a lot of the images shown to you are very blurry. 

There is nothing enjoyable about this job. There’s no growth opportunities. You’re usually working overtime often. The task is very repetitive and tedious. You get micromanaged a lot especially if you’re a male worker. Work culture is nonexistent. No one wants to be there. 

You now in 2024 have to do a 2 week class, 2 week coaching & then 3 weeks in the call center before you’re even asked to work from home but they pick and choose who they let become remote. First they hire through temp agencies so they can pretty much fire you over ANYTHING!! You will not have a life here, they want you glued to your desk. They time your bathroom breaks even if you’re at the top of your class and are great on the calls they will still find ways to penalize you. Class average is 18 people and by time you’re 7 week is up half of that class will have been fired or quit. First 5 weeks is 8:30 am to 5pm. Then you will work 11:30am to 8:30pm and they are mandatory permanent shifts. So for the first two months do not call out for anything they don’t care if you’re sick. Supervisiors here are very rude and mean. The biggest issue is what you learn in class is not needed on the floor. Asking for help gets you in trouble you’re basically winging it on your own. The class was fun but once you get into nesting you will realize how mean and depressing the staff is here. AGAIN THEY TIME YOUR BATHROOM BREAKS AND WILL FIRE YOU THEY DRESS CODE YOU DAILY ITS A VERY SAD ENVIRONMENT AND I TRULY REGRET WORKING FOR THIS COMPANY. They hire to fire basically they beg you to do overtime because they are low staffed but they fire often so it really makes zero sense 

Working 6-2:30 Monday to Friday the job is wonderful, pay could be more impressive but if you do your job right you’ll get promoted to higher queues relatively quickly. I made a lot of friends working there, though the company prefers people not talk much while working. Still during breaks you’ll meet a lot of friends.

My only issue working there is that management is very strict about accommodating you once you are sent to work from home. They don’t allow you to get up even for 5 minutes if you aren’t on break, even if you’re getting up to stretch and promote flow.  Because I had a great relationship with management in office I never made it a legal issue but even with my doctor saying I need to get up and move more during the shift occasionally, they refused to accommodate that even though my numbers were great. This might sound a reasonable policy but the company had us in OT for more than a year straight working 7 days per week 11 hours per day. I had maybe 8-10 days off that year and some of those days I had to call in to get a day off.  On the plus side I made around $35 thousand before taxes for doing a pretty easy job.  So if you’re perfectly healthy and don’t mind working nonstop for a while you’ll make solid money for doing a pretty easy job

At Tranacore EZPAAA, a typical day at work is characterized by a fast-paced environment with a variety of tasks to tackle. From troubleshooting customer issues to collaborating with team members, there's never a dull moment.

During my time here, I've learned the importance of adaptability and problem-solving skills. The nature of the job requires quick thinking and the ability to find creative solutions to complex problems.

Management at Tranacore EZPAAA is generally supportive, but there are times when communication could be clearer. However, they do value employee input and are open to suggestions for improvement.

The workplace culture is diverse and inclusive, fostering collaboration and innovation. Team members are encouraged to share ideas and work together to achieve common goals.

The hardest part of the job is undoubtedly dealing with high-pressure situations and tight deadlines. Balancing multiple tasks can be challenging, but it also offers valuable opportunities for growth and development.

Despite the challenges, the most enjoyable part of the job is the sense of accomplishment that comes from successfully resolving customer issues and making a positive impact. Knowing that your efforts contribute to customer satisfaction is incredibly rewarding.

Top Job Titles	Average Salary
Customer service representative 35 salaries reported	$17.71 per hour
Call center representative 2 salaries reported	$16.50 per hour
Data entry clerk 10 salaries reported	$13.70 per hour
Customer service team lead 1 salary reported	$20.00 per hour
Clerk 3 salaries reported	$13.67 per hour

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