consultant

senior analyst

analyst

director

senior consultant

TransUnion

Overall this is a good company to work for and I WOULD recommend them with a few caveats...

Expect nothing more than an inflation level pay rise alongside higher family medical premiums for what amounted to a de-facto pay cut every year.  Despite three job title and responsibility advancements, any salary increases remained below industry standard for my region - not massively, but enough to irk - repeated told by management that they were working on aligning salaries but it never happened in the five years I was with them.

Senior and middle management leadership seems inconsistent in the Healthcare division.  I see clear (perhaps a little simplistic) goals at a director level but a lot of words and little concrete action once it trickles down - like the direction was noted and then people just went back to doing what they always had.  I never really understood whether that was a lack of clear communication or something else like a reluctance to risk change.  I think this boils down mostly to a lack of cross pollination and interaction between teams - work is very siloed between  IT, data, sales and account management, operations, finance and customer support.  For example,. it was not unusual for sales and SMEs to not really understand the product they are selling leading to unrealistic expectations from clients which then have to be managed, also the siloed nature of the teams leads to a slower response in terms of supporting clients with issues.  

A lot of software is bespoke and therefore training is mostly shadowing and presentations by other team members who are not trainers so it's hard to follow and get the support or clarity sometimes needed.  A lot of the team are old timers who know their systems inside and out which is great for them but difficult to train others - no blame assigned , just frustrating.  Don't expect to learn any new tech - outside of the in house software it's just SQL and Excel all the way.

I worked with some great people  - intelligent, hardworking and helpful and I can honestly say I only really had issues with a few sales team members - everyone else is truly great at their job.

Overall I would say if your role means you really don't have to reach outside your little silo, it's pretty good but if you need to work across teams, it's like pulling teeth - everyone cooperates but there's little cohesion and I definitely saw a lack of progress against strategic  goals which I can directly attribute to the difficulties in forming effective cross functional teams.

At a corporate level I have to say TU is very good - unlimited PTO, bonuses, employee support resources, extra company wide days off and a genuine effort to recognize diversity at a cultural level.  I was proud to work for TU and remain so - I left for personal reasons and in many ways wish circumstances were different.

Personally I did not have the typical TransUnion analyst day at work on any day when I was employed.  This is because I strived to go above and beyond as an analyst for TransUnion.  A usual day would involve an analyst blindly following outdated knowledge articles to troubleshoot internal and external customers and then when realizing they can't solve the issue the customer or user would have their issue "escalated".  My typical day involved utilizing the knowledge articles when I necessary, but I mostly applied the technical experience and knowledge I have gained throughout my professional career when taking care of any caller I received. My approach when troubleshooting is doing everything possible in my power and knowledge to resolve the issue and working in an environment such as TransUnion's I learned that this was possible through clear communication and guidance.
Working under a racist manager was not the easiest ordeal in my life, but I made due...
Most of my coworkers above the age of 25 were unmotivated individuals who really just did their job instead of trying to improve their job.
The hardest part of the job would be knowing you have the ability to do something, but discouraged to do it because of a protocol that is outdated and won't help a company last in this rapidly evolving technological world.
The most enjoyable part of the job would be being able to resolve situations that the analyst is "mentally not supposed to be able to."  No matter if the customer had an issue that I didn't have the access necessary to resolve I would get them in contact with someone who would resolve it immediately for them.  Too many times did I find myself the victim of life when an analyst for a bank or cable network couldn't solve my simple issue.  It made my day sometimes to know I would get a positive review or someone would say "TransUnion needs more employees like you," "You make a difference," or "You're amazing how did you do that."  The most enjoyable part of any job I will have is always being able to go above and beyond for the task and being successful in my efforts.
Sadly great benefits and decent pay is not enough to keep me at a position/environment where you are discouraged from contributing to the success of the business

I worked with a team of very nice and understanding people. My manager and supervisor truly cared about me as a person. Everyone in the building were very friendly as well. The company is extremely diverse. I have networked with people who have worked at TransUnion for many years, even more than a decade and who were from different countries. Most of the time lunch would be provided for everyone on every floor, so you wouldn’t have to go out and buy lunch. You were also free to go anywhere downtown and buy lunch and if it was anywhere really far you would have to notify your supervisor or manager. You could eat lunch at your desk, in the cafeteria on your floor or the main cafeteria on the first floor. You could work on any floor as long as you notify your supervisor or manager. You had the freedom to go into a studio or huddle for privacy. My team and others were very helpful in making the job easy and comfortable, so there were no hard parts. I would come in, go to my desk, start up my laptop and begin to work, go to lunch, come back and work, then go home. I could freely ask questions if I had any and we would have meetings two days a week. Whenever the company would have events, they were extremely fun, there would a ton of people and everyone would receive snacks/food and free TransUnion merchandise like shirts, hats, glasses, backpacks, pens,etc. It was a great experience overall and I definitely want to make accounting a career.

Overall a great company with a down-to-earth culture. Senior management is progressive and forward thinking when it comes to products, investments, associate benefits and the future direction of the company. 

My biggest complaint would be that  global technology (IT) is so mired in process  that it causes slow responses and an unhelpful culture. I frequently got bounced from contact to contact with a "not my job" attitude. I understand that data security is paramount, but a better job needs to be done to compartmentalize different groups from a security standpoint, so that new and innovative technologies can be used to gain process efficiencies.

I received two skip-level promotions in 4 years for my hard work, (one within the last year), and then was re-org'd out. Job security is apparently non-existent, even for high performers.

I have found my workload to be manageable, but you don't have to look very hard to see that having a reasonable workload is the exception not a rule. Most of my coworkers are extremely overloaded and work very long hours. Very little support from compliance management and they often act as obstacle to their own initiatives. General culture of incredible micromanagement. Way harder than it should be to get anything done.  However, the pay is pretty good, the environment is the best I've been in and, and the benefits are excellent.

Unfortunately, the approach to return to office has been bizarrely draconian and with no transparently. Forcing people back to the office who have always been remote and don't work with anyone in the same state because there happens to be an office 30 miles away. Even if they reverse positions at this point, I don't really want to work for a company that behaves like this.

TransUnion is a large privately held company, it is a fast paced environment. Multiplatform integrated systems ensure a complex environment. 
A typical day would include:
Planning, or Post Mortem(Lessons Learned) meetings as well as conference calls with rotating quarterbacking.
Data retrieval for reporting then Report distribution based on data needs.
Ticketing systems for upcoming code updates as well as current system problems requiring attention.
Interfacing other business units for upcoming work in the pipeline.
Analysis of systems and promote best practices for more efficient processing.
Enjoyed many of my co-workers
Hardest part of the job, Repeating oneself. Emails you work hard on that aren't read you have to state again and again.
Most enjoyable part, Learning as Steven Covey would put it "Sharpening the Saw".

Working at TansUnion was a frustrating experience from start to finish. The lack of clear communication from management was a constant issue. Expectations were never clearly defined, and there was no proper structure in place for handling problems or addressing employee concerns. It felt as if everyone was left to figure things out on their own, creating a chaotic and unproductive environment.

Additionally, the work culture was highly toxic. Favoritism was rampant, with certain employees receiving special treatment and opportunities while others were left behind. This not only fostered resentment among team members but also made it impossible to feel motivated or valued.

Moreover, there was no room for professional growth. Promises of promotions and opportunities were never fulfilled, leaving many feeling stuck in their roles. The high turnover rate reflected the dissatisfaction among employees, as many quickly realized that the company’s promises were nothing more than empty words.

I truly enjoyed working at Trans Union Credit Bureau. I learned so much about credit reports. What they are, what the use of them is, how it changes, the credit scores and how they fluctuate. Learned about credit and id fraud. As times changed so did the company and what started off as a company that cared about the employees and having that feeling it made me want to work harder and learn more about the company and move to different departments. After so many years the company then slowly started to change its ways and only cared about quotas. And changed the demeanor of the company. Now it was a military with no explanations. The company started to out source our calls, mail, and online services to both India and Costa Rica. The office I worked at was in Fullerton CA which is no longer there. 
I believe that if a company takes care of their employees then the employees will care and work hard for them.

A typical day at work would entail researching various business license requirements throughout the nation, including Puerto Rico and Virgin Islands. Management is dedicated to quality and have years of unique industry experience. I am honored to have had the opportunity to work under the Management of Trans Union. I have learned various forms of business structures and how they are verified. I have become more familiar with city and state ordinances nationwide. My co-workers provide a positive professional team environment. The hardest part of the job is reading and understanding highly complex information in short period of time. The most enjoyable part of the job is the co-workers, management and opportunities to learn new information. Having the opportunity to work for this company has developed the passion for legal research.

Operations at Transunion does OK when it comes to pay and compensation and it has an unlimited PTO  but they have on-call schedules that would make Superman whine and cower in a corner. They use on call like a third shift with on calls expected to be ready within 3 minutes of a page. Non-stop automated bridge calls go day and night and night and day with no compensation if 24 hours are breached. Most groups staff on-call with only 3-4 people, with demanding primary and secondary expectations so you are on-call like all the time, especially if someone is sick or on vacation. 

Other than the on-call schedule it is pretty good. People are nice, expectations are reasonable, the building is in good repair etc. The company philosophy is to pay about 90-95% of the going rate and then give 2-3% colas over the years. 

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