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Transcend Security Solutions

I've worked at Transcend for over a year and this company has gone so far downhill.  I work at a decent post but I only hear from management when they need to beg me to go work another post or cover someones shift at my post.  They don't care if I've been off for two hours or two days. It wasn't like this when I first started.  I would see managers often or hear from them just to check in but not anymore.  Its just can you cover this shift for me.  Don't get me wrong I don't need special attention but I think I should hear from them besides begging me to work other shifts.  I have no write ups I do my job and don't call in sick but all they care about is covering posts they can't.  They try to buy you off with gift cards every once in a while but don't care that I work all night and get called when I only slept for a couple hours.  My biggest issue with this place is pay.  I have bills to pay and should be paid on time.  I have had pay checks bounce more than once from them!  I can't pay my bills on time if I can't get my paycheck on time.  It is embarrassing to have to call places to explain why I need extra time to pay my bills because my job can't pay me on time.  I already worked and should be given my check.  They make the office look flashy and show off on Facebook but really don't care about the employees unless you work in the office.  I am sure they all get paychecks on time but don't care about us that struggle to live month to month sometimes.  I am in the process of leaving as this is now just like every other place to work except you don't get your pay on time.

Working at Transcend Security, your typical duties are checking people in and making reports if you observe anything out of the ordinary. I worked at a fairly easy site, however, Transcend Security management did not support their employees. If anything goes wrong during your shift and you get a complaint from the clients, transcends security management will not back you up they would rather scold you and terminate your employment. I have worked for Transcend Security for almost 10 years and proved my integrity. They care about their clients and their opinions only. As an employee, I am just a number to them. Just an asset for their benefit. Every employee at Transcend Security is replaceable. The site supervisor will write you up for no reason. Even at the time you get terminated, they will not give you a logical reason for your termination. Unfortunately, my experience with transcend security and the management was good at first but they started to get super greedy and they only cared about their clients. I worked there for 10 years and never got a raise and they will never give you one. I would not recommend working there you will never get a raise and you will get scolded even if you are not in the wrong. You’re just a number to them for their profits. 

Working within middle management in this company is a complete nightmare. It is even worse for regular guards and drivers. The standard operating procedures are extremely generalized, and intentionally made that way in order to easily pawn work off onto other "team members" within management and between the "ranks" which are guards and patrol drivers. It is not surprising, considering the fact that nepotism is rampant within the main office (half of the people employed within upper management share the same last name). A common tactic that management likes to use at this company is to get you comfortable with your position during your probation (first 90 days of employment) then start slowly layering on more and more roles and responsibilities until you quit or refuse, at which point they will simply terminate you and find a replacement sometimes within hours. Unless you desperately are in need of a job where they take practically anyone with a guard card, coming from someone who used to be part of the supervisory team, please avoid this place like the plague!

I've worked a lot of security companies over the years and a lot of them have the same or similar pitfalls and positives/negatives -- turnover, management or client issues, etc. so Transcend is not unusual in these typical industry problems.

The MAIN problem I've experienced with this company, and this is a big one, is pay issues.  I've had multiple checks bounced and have to be reissued

At first the company wanted everyone to go on direct deposit but for an unexplained reason they stopped that, and went back to paper checks.  Now paper checks have been bounced, and I've spoken to several other officiers who have experienced the same problem.

This has been going on for at least six months, that I know of.

Transcend has already lost at least one major downtown client (w/about six guards) because of these pay issues.

So far, they've made good on bounced checks fairly quickly (within a day or two) but if this is a continuing problem and they don't fix it, they won't be in business.

The people and management about as good or bad as any other company, some good ones and some mediocre ones.  I do not feel that management has been communicating honestly or openly with employees about their ongoing pay problems.

Management staff works hard to find regular and creative ways to reward employees for working with the organization to include offering monetary rewards for those who volunteer to work overtime when it's needed. It's a great place to work and build a future if being a  uniformed security officer is your career path. I am regularly being recognized for the work I do in some way, shape, or form and there are countless ways to be included in bonus considerations. I love our mobile patrol function as well to include our choice of cars all of which are new or newer and professionally wrapped that displays pride in who we are as a company. I figured out a long time ago it makes sense to stick with a company that respects you and takes care of you versus settling for some organization that pays $.25 an hour more.  

What is the best part of working at the company?
working four 10 hour shifts and most the other guards where good to work with

What is the most stressful part about working at the company?
The supervisors pile more and more work on you so cant even take break.,keep moving keep driving. they sont care about the people they just wsnt the work to get done

What is the work environment and culture like at the company?
terrible the supervisors create it that way.. Promises are made but few are kept

What is a typical day like for you at the company?
hate it pick up your car, fill out a form. Then try and make 40 stops in 10 hours . thats 4 an hour. thats  1 every 15 mins. each stop takes about 10 mins. once your done hurry  up you only have 5 mins to get to your next  stop. tell me how you fit in a lunch or for that matter a bathroom break

What is the best part of working at the company?
Poor management, the operation center in charge of scheduling has many flaws but the biggest downside of this company they will not honor a hire bonus as they use that as a way to gaslight you into employment to the point retaining counsel to collect your wages so if I was you for an 18-20 hour security job work somewhere else 

What is the most stressful part about working at the company?
Poor scheduling department and poor leadership in the company 

What is the work environment and culture like at the company?
Toxic, distrusting, careless .

I have been with Transcend Security Solutions for just over two years and have found it to be a company that is focused on achieving client satisfaction by ensuring its employees have the tools and resources needed for excellence.  Transcend Security values accountability and teamwork in a supportive environment.  My opinions are not only heard, but encouraged to be shared if there is an opportunity to improve the client experience as well as the employee experience, where appropriate.  I have found Transcend Security to be an excellent employer and in my opinion is the employer of choice in the industry.

I have had the opportunity to work and grow with Transcend Security for several years, after starting in the company as a patrol driver many years ago. The company is different, in that, it is structured around processes for true professionals who take pride in their work. They provide ample training, provide great post orders for every site, provide quality equipment to work with, and have very reasonable activity expectations. They provide good medical benefits, have direct deposit, and even have a pay advance program. I could not be happier working with this company, and would recommend it to anyone who considers themselves a Security Professional.

I don't even know where to begin with this. I have never worked for an employer as bad as Transcend and I have worked at a lot of places. The people they hire are unstable. Management is a joke. Their operations center has been a mess since I started years ago. Poor communication, disrespectful, nepotism, terrible management. Their recently promoted manager is a ridiculously immature crybaby and writes trashy novels that not even the biggest pervert would want to read. Way too many people can't even spell correctly and they're managers. Every illogical decision is made here. I'm anxiously waiting for a job offer so I can high tail it out of this circus.

Top Job Titles	Average Salary
Security guard 13 salaries reported	$19.55 per hour
Security officer 5 salaries reported	$20.00 per hour
Patrol officer 6 salaries reported	$18.58 per hour
Security specialist 26 salaries reported	$19.29 per hour
Security analyst 4 salaries reported	$20.50 per hour

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