security specialist

technical support specialist

system engineer

programmer

cloud engineer

Trapp Technology

You work with some of the coolest and latest software that most companies will not give right off the bat; Microsoft CRM, VMware vSphere, Active Directory and if that is your thing, you will enjoy it. The management is very open and allows you to work however you are comfortable (within reason and does go with their flow, which some will see as a bad thing). You help with basic issues ranging from missing printer drivers, troubleshooting software configuration, to interacting with L2/L3 engineers about advanced issues. Primarily, you operate within the Windows Server 2008 and 2008 R2 environment. 

I have certainly brushed up on my knowledge with the hosted (cloud) environment and the software and how it works with servers. Oddly enough, I have also become a QuickBooks expert due to the gray area the cloud and software work in. I have learned a lot of vitalization and how to operate VMware vSphere to manage those virtual servers. Pretty cool and amazing what direction things are moving to say the least. There are a lot of other smaller areas that I can say I have picked up and learned a thing or two due to the nature of how small (for now) the company is.

The people you work with are all really a unique and amazing set of people that of course are a little different and weird in their own ways, but that is normal in any tech field. Nonetheless, they are amazing and the team just flows and works well together

The hardest part of the job is dealing with new issues that other techs have not ran across or lack of experience/knowledge (which leads to below). You get a few people here and there that are very upset and angry but they are ones who have become dependent on Trapp to operate their businesses I suspect without a backup plan to utilizing Trapp Technology for their cloud needs.

There are some issues that come with every company, but since Trapp Technology is still considered fairly new (among other companies which operate in the hosting environment) they have opportunity to fix and work on a lot of issues before they get too big to change them. There seems to be an inefficiency with how sales and the support side of the house work which can lead to some issues. However the biggest is the lack of real ongoing training in the support side of the house.

While it is wonderful and great that Trapp is growing by acquiring new businesses and consolidating, it needs to also focus on keeping it's employees trained and provide the opportunities for workshops or classes to keep everyone on same page. The one thing that I must give the company props for is the work culture and the bond they try to develop with things such as Pub trivia, concerts and events or holiday parties. Trapp Technology does have great growth potential and those who connect and like it after the honeymoon period wears off, this is the place to be. Do not be detracted by the downsides as if you have the knowledge, are capable and have the drive, then you will enjoy your experience while the company grows and changes for the better.

Overall, I had a really positive experience working here, especially when it came to growth and learning. This is a company where you can actually move up, take on new responsibilities, and build a wide range of skills instead of being stuck doing the same thing every day. The bonuses and benefits are solid and affordable, which made a big difference for me.

A lot of people talked about the pay, but when you look at the bigger picture — benefits, PTO, and work-from-home flexibility — it balances out. The flexibility is great if you’re responsible and willing to pull your weight.

The team culture is one of the biggest strengths. The staff is very like-minded and focused on working together, growing, and helping each other succeed. You really feel like part of a team, and you’re encouraged to speak up, share ideas, and help implement real change. The people who tend to struggle here are usually those who don’t handle the accountability that comes with flexibility or aren’t willing to fully contribute.

David, the CEO, is super friendly, approachable, and genuinely supportive of career growth and education. Compared to big enterprise companies where you’re just a number, this place truly cares about you as a person. I made lifelong friends here, which says a lot about the culture.

That said, it wasn’t perfect. In my final role, work-life balance was tough at times, and frequent leadership changes could be challenging. Still, this is a great company for people who want to grow, learn, be part of a team, and actually make an impact.

This company has very poor training which made it somewhat difficult to learn the product fully. Hardly any resources to help through the sales process until you actually learn about all the offerings and how they work which will fall on your shoulders completely.

Management plays favorites and hardly ever gives good feedback. The direction of the sales team changed at least 3 times while I was there and had 3 different managers . Just when you get into your role, they change things up. Which is ok, but they give the sales team no time to adapt or adjust, just expect you to be at 100% immediately. 

The underlying problem is that there are really not enough leads for more than 2 sales people. The good leads go to the tenured sales guys and everyone else gets the scraps. Stuff you can disqualify almost immediately. 

The support team/ tech team is way understaffed and they don’t pay much for those roles so they don’t get techs with a lot of experience. Most of the sales don’t even get deployed correctly because of the incompetence of the support. Customers are always frustrated and wanting to leave and it makes up selling  or selling to new people that much harder. 

I even had to turn away deals or stop a sales process because we didn’t have enough staff to take on that customer. But yet I was still expected to make goal?

Take this job if you’re desperate but don’t expect to be there more than a year. Turnover is insane.

Working at Trapp has been an amazing experience. I have grown in so many ways thanks to the managers and employees who make sure that all employees are doing their best work and always involved in company activities.

My manager let me take on projects as soon I was started but was always there when I needed help, just like the rest of the employees. Everyone wants to see everyone succeed.

It is a great, open, work environment. Every month there is a Pub Trivia night where after work the employees go out to a trivia night and hang out after work. They also have monthly "Cake Day" where they celebrate birthdays and anniversaries of the employees who's birthdays and anniversaries it is that month, and they also have seasonal company parties to increase company morale. Overall, it is it a great place to work.

They offer amazing benefits (Trapp pays 100% for employee only on Medical HSA, Dental and Vision) and 401K match. They also have 15 days of PTO for the first 2 years of working, 20 days of PTO for 2-5 years of working there and 25 days for employees who have worked there 5+ years.

I enjoy coming to work each day.  At Trapp Technology, each employee does their best, has a positive attitude, and lends a hand when needed.  I believe every employee looks after one another here.

This last year the CEO has worked hard to build up the Executive leadership by hiring experienced and knowledgeable individuals. The Executive team provides leadership and direction that is well needed.  Their doors are always open and I never hesitate to bring a concern to their attention.  They respond with gratitude and then take action, as needed. 

Between the 10 paid holidays, affordable health insurance (company pays 100% of the employee only medical, dental, vision coverage), and a committee that plans great events (Fall Festival, Office Olympics, Pie Competition, Monthly Cake Day, Holiday Party that had amazing prizes, etc.); it is a workplace always striving to be the best.

I'll start with some good.

- Software Developer crew is solid and can be helpful.
- No pressure environment (as a developer).
-  Remote work only.
- Opportunity to learn/grow. (This is typical for developer roles anyway. So not much of a benefit.)

Now with the not-so-great.

- Typical corporate stuff where you are going to get the bare minimum salary required for your job title, pay raises, and bonuses.
- Insurance premiums increased even though record profits each year?
- Poor communication from upper management down.
- Minimal reviews on performance, you're not going to get a straight answer.
- This is not a collaborative environment, basically it's free for all and you're just trying to figure out how to fit. 

From the day I started at Trapp things were changing, and never stopped. Tons of workflow changes that were supposed to increase efficiency but only caused confusion and created a backlog of service requests as techs could not keep up.

Loss of 80% of experienced team members shortly after I started led to a general lack of knowledge in difficult troubleshooting situations.

Look forward to handling three simultaneous conversations, phone and chat, while also working on general tickets and installations. The fun never stops.

Trapp is a great place to work. Period. If you are knowledgeable at the role you are hired for and perform, the sky is the limit. They listen, the culture is work hard, play hard and they put a value on hiring good people which means you generally like your co-workers. Grand vision for the company always has us striving for reaching the next rung on the ladder. Fun place to work because the pace is fast, the goals are real and attainable and we're pushing to become a household name, who wouldn't want to work in that type of environment.

Everyone in the marketing department was cool and nice, except for the head of marketing who was hired on a few weeks after me.

After a couple months, I wasn't enjoying myself. It felt like a typical 9-5 job where you show up, work, go home, and do it all again the next day.

If you have the "entrepreneurial spirit" they look for, be careful because it might be too much for them.

This company was a good company at first but over time and with the changing of management (management being the person they can pay the least to do the most work) it has become a not so great place to work. Time is tracked minute for minute like your a machine. Promotions are rare if you are good at your job. Pay raises are small, bonuses are small. Gaslighting in common. 

Top Job Titles	Average Salary
Security specialist 37 salaries reported	$21.00 per hour
Technical support specialist 1 salary reported	$19.00 per hour
System engineer 19 salaries reported	$70,000 per year
Programmer 19 salaries reported	$90,000 per year
Cloud engineer 17 salaries reported	$65,000 per year

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