refuse collector

butler

area supervisor

field manager

regional sales director

Trash Butler LLC

I picked up this job as a side job for additional income. The job is exactly what it list you pick up trash bags from a contracted property and throw it away. The property size vary 5-20 building.  It can be very intense, 3 story complex's with 17, 18, 19 buildings, 2,3 bags of trash per unit, with a compactor or dumpster on the otherside of the property, it can get very intense. There are times multiple trips on one stairwell are required due to weight or just load size.  They do have citations that can be given, excessive weight, bulk trash not included, more than allowed bags, etc. The job itself is very self- explanatory. 
    An Offer letter will list a property and pay rate, be sure when a different property is assigned ask SPECIFICALLY WHAT THE COMPENSATION FOR THAT PROPERTY IS, PER PERIOD, PER NIGHT PER, CHECK, HOWEVER THEY FIGURE IT.  For me, I got an offer letter listing a 40 FLAT RATE PER NIGHT also listed a property I would be assigned to and  just above that " the property could change per business needs". Makes sense. Wrong, after I actually got direct deposits working a different property from my offer letter, the amount deposited vs the agreed upon amount in the offer letter had a major discrepancy by more than half. I escalated so a district manager and was told Compensation will vary per property and number of member servicing. The offer letter rate is for primary employees not backup employees ( we literally signed up from the same indeed post, same time, even registered the unit we would be using, how was I to know I would be listed as a "back up employee"?, or that my wage would fluctuate at companies discretion without notice.  PAY Reality:  property pays $1000 a month for service, that's $500 per pay period on the 6th and 21st, 2 people working a property the $500 becomes $250 per person, per pay period. Expectation of pay per offer letter:  (13 workable days between the 6th and 21st) 13 nights of work per pay period X 40 flat rate per night= $520. HR seemed to acknowledge the discrepancy and offered to tell me " call the district manager back  to help clarify things up with this miscommunication". 
   Overall, the work is physical and manual, you will be sore but it does give you a rewarding feeling. I'm beyond disappointed in the lack of communication about pay, or even the ability to rectify the situation with a simple " hey I'm so sorry there was a miscommunication between  the letter, Ill take that to out hiring team to help avoid this issue in the future. I'll compensate you because there is a miscommunication between the letter and the actual property. Since now you do understand how the pay goes for the property, maybe we can look into moving you a property that will pay an equivalent to the offer letter rate". " or "oh Im so sorry, I cant compensate you the difference but lets see what we can do to rectify the situation so that future check are paid as our letter states. I genuinely feel like I have been played and given the run around for my time and work, why is it so hard to PAY as YOU, Trash Butler, listed, in the offer letter, YOU, generated. I'm not asking for more than what was said would be given to me.

Stay away from this job; was there 3 months and one paycheck was correct with all others wrong and didn't fix it until following pay period. Always left for 2 or more weeks without a full and correct paycheck. When brought to management I was always told that they would make it up on the next check. 
    Jacksonville, Fl has a new Area and District managers and I believe that they really do the best that they can. That being said, it's a gross job where you are climbing steps all night long and caring people over filled, smelly trash where they refuse to tie the bags up and I always seemed to get the dirty diaper on top, or a used tampon, or a bag of old cat litter and of course the still a little meat on the bone plate of chicken wings at the top falling out of the bags. Its a miracle I didn't contract Hepatitis or something worse. It leaves your vehicle smelly and dirty and even a few new scratches on the sides where bags have ripped and glass or something hard fell and scratched up the paint. It's five nights a week and in most cases there is no backup guy; if you need a night off they make you feel like your the worse person in the world and letting the entire company down. I never asked for time off but I saw what happened when someone did. Some of the complexes are in bad parts of town and it can be scary when you are all by yourself in the dark in some of these places. The pay is not very good at all and I noticed every time they posted an add to replace another person who quit it was always for less money than the previous person made at the same spot. They seem to always want to pay less and less money each time.

The job can be cool and the benefits are  good. No matter how many hours you work you get the same pay which is cool until they start adding more and more to your workload. Doing triple the work for the same pay is not cool at all. Absolutely no talks of raises or advancement. 

You also get zero help. I mean it would be nice to have a helper from time to time especially on Sundays. It's insane the amount of trash you have to pick up on Sundays with no assistance ever. I'm not saying help everyday but a little help every now and then would be nice. I know that competitors from other trash services help each other out because I've had them mistakenly come to my complex and ask me where should they start and when I look at their vest I realize that the're from a different company.

I'm literally hanging on by a thread at this point because the workload has gotten insane but the pay has remained the same. So much has been added on me that everyday is Sunday is for me now and I'm not ok with that and they make all of these changes a hour before you clock in. 

Like I said it could be ok with a few a changes but the changes that they have been making are for the worse which is why they're having a hard time keeping people now. As hard as it is to keep people you would think that the good Butlers they have would be treated a little better to maybe entice them to stay.

You arrive at 8PM, clock in, pick up bagged trash at each door of an apartment complex and transport them to your truck. When truck is full, you drive to the on-site trash compactor and put trash in the compactor. If needed, you go back and finish collecting the trash from the rest of the apartments.  Work week is four days a week (Sunday - Thursday) and you will be outside for part or all of your shift in whatever weather there is. You provide the truck. You must finish by 11PM. You are paid by the day, so if you finish in less than 3 hrs, you still get paid that daily rate. You have to move pretty quick to finish in less than 3 hrs, especially on Sundays (after two days without trash pickup). They provide shirts, gloves, trash cart. You are going to get hot and sweaty. You will walk a couple of miles picking up the trash. I'm new, so I am only scheduled for Sundays right now. I'm supposed to eventually get all four days. Being retired, it's not a problem for me, but might be for someone who needs more hours right out of the gate. They have called me to substitute a couple of times. Management is easy to work with as long as you're getting your work done right and on time. You mainly communicate with your direct supervisor by phone and text. You use an app to clock in and out.

The company started off well with providing support to their District Managers and from them their teams. They then hired a new Director of Operations who knew nothing of the business and his favorite phrase was "I don't care just fix it." This is because he had no idea how to fix any of the issues since he had little to no idea of the business. You were constantly compared to people in other districts without taking into account the difficulties of one versus the other or how many each person had. But the final straw for myself and many others happened when they removed our Salaried Positions and made us, Part-time employees. This meant to make the same money you were previously making you had to rely on them paying out bonuses which they had a history of not doing. All in all the business practice left a bad taste in my mouth and I would not return. I would also caution anyone who applies for the Area Supervisor role to be prepared to pick up a lot of trash because they are understaffed. You will be expected to do many things outside of what the initial pitch is so take that with a grain of salt.

I could write an entire novel but the gist of it is the company is not ready for prime time and losing managers left and right. For starters, they don’t really provide legitimate training or support but will stick to the narrative they’re going out of their way to help you which could not be farther from reality. Second, even after five years into the business they keep claiming how they are a “startup” as an excuse for why so much of their everyday systems and ways of doing things is a total mess. Third, even as a manager they treat you as an indentured servant with no respect for your time or talent. If your short staffed or have call out’s there is no real plan B -  your it buddy… be prepared (very prepared) to pick up trash for as many long nights as what’s needed until you fix your staffing problem, which in itself is a real problem. Lastly, they really have no idea how to keep the talent they hire under the illusion of an actual career only to find out it’s was all smoke and mirrors. You thought you were taking a step up or at least over but in fact you are taking a step down, way down… it’s not worth it, seriously!

I was hired to TrashButler to start working at a new property. The typical work schedule is Sun-Thurs but we were going to meet Fri-Sat for orientation once enough people were hired. We had a date and time for orientation only to be told that day that the start date for the property was moved back and that we would be updated with new start date. I did not hear from the company for almost 2 weeks so I reached out to be told that there still was no start date. I scheduled a trip around what this schedule could be in case a start date came about. I received company wide emails about "work culture" and other topics but NEVER heard from management about a start date for this property I was supposed to be at. This all happened after they ran a background check and put me on the payroll. 
 I have since been hired to another Waste collection company that actually communicates with employees and is upfront about expectations.

The job itself is wonderful. I love being out there doing what I do though I am full-time I do not have a status of full-time nor do I get the benefits six months into it. I still have not received my full-time status nor benefits when asked about them, I’m reprimanded, so if you want a job where trash is more important than you are than this is the job for you if you enjoy being told that you’re not doing enough work and then whenever you do more work, what they’re asking of you and you get reprimanded and scolded. This is the job for you , if you like management telling you what is or what is not best for you as far as benefits and pay goes this is the job for you. If you like to be treated like a criminal every time you talk to management is the job for you if you like to  be treated and talked to like you are a liar then this is the job for you.

As someone who started as a part time butler and moved into a full-time position I’ve done a little bit of everything for this company, on multiple properties. They’re very consistent with pay, we're well compensated for our work, a great optional benefit package (even part-time),  and all of my superiors have been a pleasure to work with. That been said, we do haul trash bags (no furniture, ext) so theres mild labor involved and it gets a little sweaty during the summertime. 
The one drawback I’ve experienced is some property managers for the apartments wont act on infractions so some minor inconveniences never get fixed, thats the one thing out of our control. I’d say the pay and hours more than make up for it though. 
Overall one of the best places I’ve worked for!

What is the best part of working at the company?
Excellent pay, and excelente supervisor, I would have loved to continue there, but a problem with my vehicle ruined everything, from there on everything was excellent, thanks to them it was that now I have the job I have.

What is the most stressful part about working at the company?
The people you run into are sometimes not of very good character, so I think that should not happen, I consider that if you are already working here or plan to do so, I recommend that you do not talk to the people who are living around or working at . 

What is the work environment and culture like at the company?
Homogeneously diverse that you want to.

What is a typical day like for you at the company?
Everyone I think every day was perfect for anyone

Top Job Titles	Average Salary
Refuse collector 125 salaries reported	$67.00 per day
Butler 4 salaries reported	$38,000 per year
Area supervisor 14 salaries reported	$41,357 per year
Field manager 3 salaries reported	$55,833 per year
Regional sales director 4 salaries reported	$75,000 per year

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