front desk agent

housekeeper

front desk receptionist

front desk clerk/night auditor

night auditor

Travelodge by Wyndham

I am part of the housekeeping team and my day starts at 9 am. Everyday is different and interesting. Guests that are continuing their stay are first on the to do list as we want to retreive the soiled linen and get it to the laundry as soon as possible.In Occupied guest room wanting service the beds are made up (sheets are changed every other day unless soiled). The bathroom is cleaned (vanity,mirror,toilet,tub/shower & floor are cleaned). Towels& hygeine items are replenished). All furniture is dusted,trash removed and coffee,creamer,cups ect are restocked. The floors are vacuumed and air freshner is spritzed to freshen up the room. 11:00 is checkout time. All checkouts are prepared for the next guest by changing all sheets,removing trash and soiled linen and thouroughly cleaning the bathroom,replacing soiled linen,hygeine items,restocking,coffee,creamer,ect. The refridgerator and microwave are thouroughly cleaned and all surfaces are dusted and the floors vacuumed. Any items left behind by guests are placed in a bag along with a slip with the date,rm number found in and the name of the employee that found it. These items are taken to to the front desk at the end of your shift to be placed in the lost and found.
                                                         I have learned that the day goes fast if you stay busy.Before i close the door of a finished room i look over it and ask myself if i would find it acceptable if i was the one staying in it. When you take pride in your work guests notice and are likely to visit again. This is important because the more rooms occupied means you will have work!
                                                          Management is fair and having started in housekeeping herself she is appreciative of how hard we work.She has given us holidays off to be with our families and has cleaned and prepared rooms in our absence. She is amazing and would never ask of us what she woulnt do herself. My co-workers & I for the most part are willing to step up and help each other as needed and we make a good team! I can actually say that quite a few of them i consider friends.The most enjoyable part of working here at travelodge inn and suites in siera vista arizona is meeting people from all over the world. We also do long term/monthly rentals and have some fun and interesting characters that keep things interesting! Like i said in the beginning.....everyday is different so it never gets boring !

Greet guests and patrons as they arrive
 Ask if guests have a prior booking
 Manage the registration process
 Ask for identification and ensure that the provided credentials are accurate
 Handle guest check-ins and check-outs appropriately
 Operate hotel switchboard, take calls and provide information and transfer calls
 Manage accurate accounting of all rooms
 Provide guests with room keys and call for bellboys
 Take reservations over the telephone, through emails and in person
 Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
 Refer guests to appropriate departments to resolve complaints or provide suggestions
 Compute bills and take payments
 Provide guests with directions around the hotel
 Contact housekeeping and maintenance departments when a problem is reported
 Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
 Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

As a General Manager my typical day at work was strive to make the Travelodge a success with that said I would always make sure that our Guest were absolutely satisfied and made them feel that the Travelodge is home away from home. I learned how to deal with different personalities of guest, how to take care of any problems immediately that would arise.  For our guest to have a piece of mind. As General Manager I would always listen to my employees opinions  and advise them that their opinions are valuable to the Company. My co-workers they were like my family.  We always worked as a team to be successful in any department  and strive to give it our 100%  or more. The hardest part of my job was to terminate employees. The most enjoyable part of my job was meeting and greeting our guest. Seeing a satisfied guest enroll and become a loyal member. 

This Travelodge is a clean, affordable, and friendly hotel that is not in the middle of Downtown Savannah's hustle and bustle, but is only ten miles from the airport via I-95 and a twenty-minute drive to the historic district.

Its guests come from all over and have many stories to tell. You could teach them all about the hotel and surrounding area, and still learn more from their travels and themselves in a single day. It can get busy, especially during holidays, vacation periods, and local events, so your duties can feel rather hectic behind the desk and in the lobby, but patience and composure will get you through even the liveliest of crowds.

This job will teach you about people, including yourself, through performing under pressure, displaying genuine hospitality, and proving your integrity not only as a host, but as a member of Savannah's welcoming community.

check people in and out, grab guests a pillow and other amenities when they need it.  the place is very run down so you'll be dealing with constant complaints about cleanliness and how awful the place looks.(and it does)  Many things are run down and broken, however they do have multiple maintenance staff and they have been working hard on minor upgrades but it's a still a very slow process and hard for maintenance to keep up with.  
The job itself is easy and perfect for anyone looking for a simple, low-stress 8 he day.  

The hardest part is the turn around and the management.  Few of the managers are very skilled, fair and professional and this trickles down to the rest of the staff making a stable and comfortable work environment a challenge.

What is the best part of working at the company?
Meeting some of the guests. it was definitely an experience that I won’t forget.   I made not just great friends but some of my coworkers I consider family. 

What is the most stressful part about working at the company?
The micromanaging, rules and policy changes every other week, standard procedures of operations, not done properly, some rules and policies go against labor laws, pest control issues that are properly taken care of, the owner of the hotel does not care about guest concerns as long as the hotel is making money. 

What is the work environment and culture like at the company?
Stressful. I don’t recommend working here.

What is a typical day like for you at the company?
Full of drama, now one really cares as long as the work is done.

A typical work day begins arriving to work on time, ready and willing to give my full 100% to the day ahead of me with a smile on my face. I then do my projects/duties in a cheerful manner in the order required for the specific job. I learned to communicate with my co-workers because team work, always works. The hardest part of my previous jobs was feeling like I had nothing to do. After finishing projects/duties in a proper and successful way I would feel almost useless if a manager/supervisor didn't have another task for me. The most enjoyable part of my job was that I could always figure out something to do to benefit my working environment even without direction; and just enjoying who and where I was working and loving the environment, co-workers, and customers.

What is the best part of working at the company?
I get to go to work, their is no best part or probably the best is that I dont rush myself to get to work

What is the most stressful part about working at the company?
Going on 8 years and I have not received a raise even after years of asking for one and I work hard and to the maximum but they still choose to pay me minimum.

What is the work environment and culture like at the company?
They just want you to clean the room as fast as possible and make sure that the window and door are locked when the door shuts behind me.

What is a typical day like for you at the company?
A typical day would be pull the towels and sheets out the rooms and take it to the laundry room and then start cleaning about 8 checkout rooms and service 3or 4 stayovers.

What is the best part of working at the company?
Working indoors at your own paste n alone. 

What is the most stressful part about working at the company?
Continuing change of Managers causing delays and lack of communication. Along with poor customer and employee service skills. 

What is the work environment and culture like at the company?
Have no plan of attacks or getting a task at hand finished 100% before moving on to the next. There is no appreciation nor rewards for going above and beyond. 

What is a typical day like for you at the company?
Busy with trying to get materials needed for the job due to management or corporate approval. Doing a task over twice due to coworkers lack of experience or laziness.

IT WAS A VERY NICE CLEAN MOTEL THE PEOPLE I WORKED WITH INCLUDING ME WAS NICE AND RESPECTFUL TO THE CUSTOMERS WE GOT BRAGGED ON A COUPLE TIMES I ENJOYED WORKING THERE.ITS NOT A HIGH PRICE MOTEL.A TYPICAL DAY AT WORK IS WHEN I ANT TALK TO KNOW ONE BUT HAD A SMILE ON MY FACE ALL DAY THE HARDEST PART AT WORK.WAS CARRYING THE BIGGEST BASKET WITH FOOL OF LAUNDRY IN IT AND PUSHING A HEAVY CART WITH A LOT OF MATERIALS ON IT.MY CO WORKERS WAS RESPECTFUL FUNNY AND NICE AND EASILY TO GET ALONE WITH.THE ENJOYABLE PART WAS WHEN WE GOT A BREAK THAT ONE DAY AND SAT IN THE OFFICE ROOM AND EAT AND LAUGHED AND TALKED WITH THE BOSS MR.PATELL.

Top Job Titles	Average Salary
Front desk agent 15 salaries reported	$13.27 per hour
Housekeeper 16 salaries reported	$15.17 per hour
Front desk receptionist 11 salaries reported	$13.54 per hour
Front desk clerk/night auditor 9 salaries reported	$16.09 per hour
Night auditor 3 salaries reported	$18.50 per hour

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