retail sales associate

pet groomer

retail assistant store manager

retail assistant manager

retail store manager

Treats Unleashed

As someone who has worked a couple different positions at Treats Unleashed, it has been a great place to nurture your knowledge on holistic pet care, homemade dog/cat treats, and interact with pet parents of all kinds. I loved the baking/decorating aspect of the job and was thrilled when I moved to full time, where it was easier to bake throughout the day alongside helping customers, checking in/out grooming clients, and interacting with coworkers.

Treats Unleashed does provide a training period where you will have the opportunity to learn all the systems, grooming information, baking, and food/product training. All training is paid and done during your shift(s), once you finish training there will always be more opportunities to learn from different sales reps from food/product companies when the visit the store or have webinars. Food/product training definitely is not easy, but your team is usually able to help out if you have questions or need help coming up with recommendations - so never think you are alone, we are always learning more about products.

Of course, there will always be challenging times, be it with pet parents, coworkers, or regular holiday stress. It comes down to how you decide to work through the challenges that determines whether the final outcome is positive or negative. In any case, management (in-store or higher management) is available to help when needed.

The job itself has the potential to be amazing but recent changes in upper management has morale down with people quitting left and right. Someone who drank the koolaid got promoted to manage multiple stores, but is also the most passive aggressive and disrespectful person I’ve ever worked with. Favoritism was apparent immediately after my hire date and no amount of hard work, knowledge or skills will get you anywhere unless you want to lower yourself to dramatics and talking behind others backs. I made great friends with fellow coworkers during my time there and when I catch up with those people, I hear that the same issues are going on plus more! Stinks that 1 person who has clearly caused many disgruntled employees to quit over the years is responsible for motivating the success of so many people now. Employees talk and can figure out who’s trash talking the very people they’re supposed to support and help. I don’t see good things coming for Treats Unleashed if these patterns keep happening 

Overall Treats Unleashed is a fine job. I would say it's a pretty decent starting job. It's a fairly happy environment, and while there will always be bad customers, a lot of them are really nice and love talking about their dogs. There are two main drawbacks to working at Treats Unleashed:

1. The pay isn't enough given all the tasks you are expected to do. Being a sales team member means you will be doing tasks from baking dog treats, checking out customers, scheduling grooming appointments, cleaning and stocking the store, doing laundry, and a lot more things here and there.

2. The company seems to be very comfortable with the idea of people working alone. It's not the busiest store in the world, but it can be really challenging to continuously work alone in the store. One of the greatest things about this job is the OTHER EMPLOYEES, almost everyone is super friendly. But oftentimes people are scheduled to just switch off with one another, leaving a single person to run the store for hours at a time. Not to mention I feel like it's a safety concern to not have more than one worker at a time running the store.

You will be underpaid and bring work home with you everyday as a manager - the only days I truly had “off” were holidays. Especially in the last year, they’ve spent large amounts of money on the absolutely dumbest things (backdrops for pictures that 80% of the stores don’t use, a point of sale system that is awful), but forced the teams to cut back hours and cut back raises as well. They complain about high turnover but pay their staff so poorly yet expect even the $13 PT employees to do EVERYTHING. You have to bake, stock, do customer service, answer phones/deal with grooming clients - it’s overwhelming.

Pros - free sm-md size bag of dog/cat food per month, decent discount, work with wonderful animals, LGBTQIA+ friendly/positive 

The concept seems cool at first, but then reality hits HARD

The amount of things needing to be done all at once with a tiny team is delusional. Constant call offs and late coworkers who never get in trouble because they’re besties with store managers and area managers is crazy. This was supposed to be an enjoyable job that motivates us to help pets! Now I feel like I’m in highschool all over again. I also don’t feel it’s my responsibility to address angry grooming customers just because I’m the one at the register. The groomer needs to take responsibility for their lack of skills and communication, not hide in the back and have an attitude 

This was an extreamly difficult place to groom. I didn't feel supported from the very start. They do not split grooms between groomers. It was normal for the other groomer to have 8 dogs and I would be l Iucky to get 2 or 3. Many times I went to management, and a few times even stepped over management to the general manager and still nothing was resolved. I also never received the 1000 dollar bonus that was promised. This place will make you a lot of promises- but you won't even be close to making 40k here a year like they post for salary, actually far from it. 

Treats Unleashed is a great company to work for with great products and a great environment, however some of the management in the past has been not the greatest. The owners are great people. You will have a lot to learn about products in order to be able to sell properly to customers. You will learn a lot about dog and cat nutrition which is awesome! It's a tough job that asks a lot of you, but it's rewarding and fun.

Upper management pretends to care about issues in the stores but does nothing about it. The actual store managers are given titles but no authority. They are overworked, underpaid, overstressed, and understaffed. Some questionable practices happen as well. It’s an ok job if you just want short term part time hours and to keep your head down and do your job to gain experience. But even part time staff are tasked with too many responsibilities and frequently work alone. I don’t recommend. 

The clientele is amazing and the location is great. However, management is terrible and upper management is even worse. When there are problems, they are never solved. There is a lot of favoritism within the store and major issues with discrimination. Upper management will make you feel heard but will do nothing. Policies change constantly without notification. Overall the store has a high turn over rate due to lack of management. 

Working at Treats Unleashed has been a great experience. I gained abundant knowledge pertaining to every day pet issues that owners may face. I learned a great deal about pet nutrition. 
A typical day at Treats Unleashed starts with baking a batch of our home-made dog treats, greeting every customer and dog that comes into the store, consulting with customers and recommending the best food for their pet based on the pet's age, breed, current diet, activity level, and cost budget of the owner.

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