TreviPay

MSTS is a great place to work at. Everyone here is super friendly and helpful. Love my team work environment. We like to celebrate achievements, awards and of course all sorts of special events. 

You must be willing to work in a very busy fast - pace office environment. It can get a little stressful from time to time. However, outside of the lunch hour break you are given, MSTS also allows you to take little 15 minute breaks to get away from your desk to catch some fresh air when needed. 

Updates inside the buildings are also looking great! We have fantastic employee engagement activities!! Holiday Parties, Employee Appreciation week, Monthly Snack carts, etc...  

Benefits / Compensation, Growth Opportunities and on the Job Training are areas that still need to be focused on. Although, I do see good changes from when I first started. PTO, Medical, Dental, Vision, 401K, Life insurance, etc.... are all offered. Unfortunately, School Reimbursement options are not provided at the moment. I really do wish to see that change in the near future for those who would like to go back to school. Even though that is not an option, management will stand behind you and support in whichever way possible to allow you to reach your goals. 

As we know, no company is under the "PERFECT" umbrella. All companies have their strength and weakness. To run a much smooth work environment, I would like to see department separated to eliminate stress. Some examples of what I mean by that is, having the launch department to be its own. Same thing with helds and returns mixed in with compliance. It can get a little overwhelming with all the work and special projects that are given to us and still having to worry about answering phones which can lead into cases and having to doing further research, and still needing to meet your SLA time on the work queues. With having their own departments, this can also help create more job opportunities.

I love MSTS and the people I work with. Yes, there are flaws that we need to battle now to make sure it'll be better for everyone in the future.

I think training for the Open Road/Fleet Card department needs major improvements. High pressure and stress from managers to learn quick, a lot of information to learn and memorize and if you’ve never been in the trucking or law industry, you don’t pick up as quick as they want you to. No support offered, even when they know your struggling. Quick to write you up for what they believe is an inadequate call or note. So much pressure was on me to do this and do that a certain way that I ended up making more mistakes because I was so stressed all the time. I couldn’t think straight. I got tired very quickly being told I was doing everything wrong. Even when I was doing my job right, it was wrong for management. I felt like I wasn’t wanted and they nit picked everything I did looking for reasons to write me up. And to top it off, I felt it was odd that I was the only male in the department. And right before I quit, they hired a new employee, another women. It added in to my feeling that this wasn't the right team for me. Multi Service is a great company, and I think if I was hired into Aviation, Parts, Credit any other department other then Fleet Card I'd still be there today. Beware, Multi Service is a good company. Not the Fleet Card team.

Knowing what I know now I would have never taken the job. Most of the lower level employees are great and thats what makes the job bearable. However, the management is constantly driving good people away. My manager for example has the personality of a brick, with no sense of humor whatsoever. Also, never ask another employee questions, you will get the question asked back to you. I personally have to lockout at least two-five employees a week that have been fired or simply quit. People are not valued here, I was told that I would be taking on a brand new job only to find out that the person here before walked out due to differences with management. In general they hire people that are not right for the job, meaning they simply don't have the skill set required. Favoritism is rampant here, and once your are in a group or project team your exposure to the rest of the company is limited, it's like high school clicks all over again. Also the pay is way below average, I am making roughly 20K less than one of my old class mates doing the same job at another company. I am looking elsewhere and I would advise someone else to do the same.

The company went completely remote early during Covid because upper management cares about employees.  That concern and supportive nature gets lost somewhere in middle management and so much work is placed on supervisors and employees that they leave in seek of a better work-life balance and less stress.  Teams get shuffled around.  This leaves more work for those still at the company.  Instead of taking measures to reduce the workload to a manageable level, they request more of the already overworked, stressed-out employees.  They have lost a lot of good people due to this and they don't seem to make the connection. It's a shame because it's a great place full of potential. 
 The benefits are good.  The company overall is a good place.  They just need to get back to the supportive style of leadership they had previously.  They have a lot of talent and a good product.  I believe they will be successful in the future. 

Let’s just say in the operations department it is a complete disaster. They lack respect from other departments. Training is “winged.” No structure but er expect for you to succeed. Managers don’t communicate to you about anything. It is entirely messy. On top of that there is no job security. At least 8 people in the last 4 months have been fired and not for things that was their fault. On top of this the last 4 people that have quit or were terminated were here for 15-20 years and he is signing off on termination forms like it’s nothing. They don’t value their employees at all. If a rumor makes it around to management you get wrote up, true or not. There was no attendance policy up until a week ago but yet they had fired people for attendance. Super messy. Wouldn’t recommend. Try your luck elsewhere.

Company is at its second year of not being able to give raises but yet they expect you to lose your arm, leg, and family in order to work for them. They don’t care about your well being. There was no security, doors would be left unlocked overnight for anyone to come in. Only reason I found this out was because I left something at work and couldn’t come back until after 10pm. Company cared more about the appearance of the building for remodels but couldn’t afford to give their employees raises. They promote an open door policy but no one is ever around to talk about issues and when they are available, they don’t care about what you say. “You spoke, we listened” is a complete lie. More like “You spoke, and we hear you but won’t do anything about it”. New point system is garbage.

MSTS is great to work at.  I have awesome leadership in the Product and Technology group.  We focus on adding value to our customers and getting that value delivered as quickly and economically as makes sense.  As a company, we have been putting a lot of effort into changing our culture.  We have a DNA that is heavily considered when we interview/hire someone.  We participate in Kansas City Corporate Challenge, we dedicate a whole week to employee appreciation activities, we hold two to three Hack-a-Thons per year, and there is usually some sort of departmental potluck or activity going on so people can enjoy being social.

This company is poorly managed and would benefit from a thorough internal evaluation of its upper management. Career advancement is stagnant, as promotions often occur without job postings or internal notifications. Instead, hiring decisions seem to follow an internal pyramid scheme, prioritizing certain individuals over more qualified candidates.

The work environment is stressful, and while the company claims to value transparency and maintain an open-door policy, these principles are not consistently upheld in practice.

MSTS is in transition.  In my position, I learned of the many challenges associated with attempting to change the culture of a company that was owned by an individual for years, and essentially was operated as a "mom and pop" shop.  Thankfully, they have new leadership in place, however they still struggle with employee engagement and implementing processes where employees are communicated with in an efficient and effective manner.  There is a disconnect with their parent company, World Fuel Services, which is a source of pain for many.  I have no doubt that the pain will subside eventually.  I wish MSTS the best of luck with their endeavors!

MSTS is very culture-oriented that emphasizes a great work/life balance. I have the ability to dictate my day while still working in an organized office atmosphere. We have the technology in place to help maximize my production every day. Management has a very open-door approach.  I would never have a problem going to my boss's boss if I felt the need to. No business is ever "Perfect" but MSTS does make an honest effort to improve upon items where employees have made clear we would like to see change. I'm glad to be apart of the team.

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