groundskeeper

line cook

golf professional

server

cook

Troon

Getting a job here was my first job at a restaurant. It was so unorganized and corrupted which made learning there difficult and frustrating. I started as a hostess and I felt like an underpaid manager because the employees would always come to me for help and guidance because we could never find a manager around to help. Management was below one star. All of the managers would disappear like I stated earlier, so finding them was a daily task and challenge because this would also frustrate members who needed them. Management was also disrespectful to the employees on all levels. They treated employees as if they were subhuman and I felt like management treated employees worse than any of the members ever have, considering it is a private country club. Management would just sit around and complain when we were overwhelmingly busy instead of jump in and help to make things run more smoothly. Managers would tell employees to do ridiculous things such as pick out of the trash for silverware they thought may have been thrown away or to do other ridiculous things. There is also no one above the main managers to talk to about these issues so they go unheard. Terrible HR in the company clearly which tells me that Troon does not care about the issues employees may face while working here. I've tried to reach out to others about my former manager who I have numerous issues to discuss with an individual higher than him, but there just doesn't seem to be anyone I can talk to. High turn over rate in employees and higher management and managers are willing to let anyone go for no reason whatsoever. I was let go for asking a question which made my manager upset, which really shouldn't have. I asked a question pertaining to how he said something while another manager said the complete opposite and I wanted clarification because it was not only confusing to me, but other employees. Clearly, no communication between managers and when you question it because it is confusing, you lose your job. Losing my job was probably the best thing that happened to me because it was a miserable. While there, I was hoping to move up to a server and my management acknowledged that saying they'd start me as a hostess then move up, but this company rather hire people instead of train them if they been there for a while and wish to move up. The managers acted as if I never said I wanted to move up after we discussed it which was frustrating. This place is a complete and utter joke. Just don't even bother.

Great location and the membership was amazing. The upper management on the other hand was HORRIBLE. Ballenisle pretty much stole a local country club's food and beverage manager, floor manager and the sales and marketing director. When hiring these positions they found a way to squeeze out the prior management without notice. Turn over is good in most situations but to turn over 5 positions including a executive sous chef, executive chef, sales and marketing manager, off site sales manager and a assistant food and beverage manager all in one year is unheard of. The management style that was stolen from the local club was very forceful and had no regards for anyone's thoughts nor passion for prior success. In country clubs the hours are long and some what unforgiving. The pressure that is brought down by the General Manager is crazy to say the least. The GM and assistant GM were lacking in so many areas and not only despised by the staff but from the membership as well. The GM allowed a similar cutting of staff on the golf side as well. He found a way around the board and FIRED employees that had been employed there for 8+ years. This was brought to the attention of the board and every employee that was fired was asked to come back to work with a raise. The GM didn't show his face in the community for many weeks following. Human resources was very consistent by means of never following thru with anything. HR would always support the hourly employees but as far as management they had no back bone and things fell to the waist side constantly. 
To sum it all up, 
If you feel that you want to surround yourself with selfish, micro managing, lacking of experience upper management, this is the job for you. Be prepared to get used to their ways and your prior experience means nothing. My boss not once ever asked about my prior experience, nor did he care and I worked there for years. You will support the fact of bringing in foreign students "cheap labor" yearly and while the upper management enjoys the cost, the membership complains about poor service and the lack of training. Other than all that its a great place to drive through and enjoy the greens and beautiful flowers. There are 3 exits and 31 stop signs in the community. Your fast exit is never fast enough and the feeling that there's no place like home is a feeling you will never get from working there.

Management stresses communication and hospitality skills and does not follow through on their end. F&B manager very unprofessional and inappropriate. Younger less experienced staff is praised and older employees with more experience and better work ethics are treated poorly. The workload is somewhat unrealistic at times.  Our club is owned by the members and managed by Troon and I don't believe that the members would approve of how some are treated. 
The Boys Club mentality is ever present in all facets of the team. 
I will say since Troon has been our management company, we do have a little more structure, but only a few are held accountable and there is definitely favoritism in scheduling and employee of the month appointments. Your overall performance never plays into the decision of the employee of the month. Being on time and ready for work and never calling in sick have no merit with this organization, so don't bother.
I have always loved my job at this club because of the membership, I have been there 9 years, but with Troon I have considered leaving the place I love. 
I will also interject that each Troon facility is unique. They are not all run the same. Ours happens to be a private club, owned by the members with things in place that have not changed with Troon being our management company. As servers and bartenders, we are paid a decent wage, higher than the Arizona minimum for those positions and are tipped with an automatic 20% on each members chit, that is split on a daily basis depending on the hours you work that day. It all is taxed and paid out every 2 weeks in your paycheck. I will say since Troon, I do average a better wage than in years past.
Keep in mind each facility as I said, is different and unique. Some clubs are totally managed by Troon and others only have Troon manage the golf aspect and have nothing to do with the food and beverage end.
In conclusion, on the whole I like my job.

This review has nothing to do with Troon Golf. Troon is a very reputable management company. This review is on The Falls Resort and Golf Club. The Falls was managed by Troon until the owner of The Falls brought in a new CFO that ran everyone off, including Troon. I was employed at The Falls for three years and I loved my job until the new CFO came in and ran it to the ground. The CFO was an alcoholic and drank on the job. She was very demanding and treated all of the employees as if they were her servants. She gave her camera to a male employee and asked him to take pictures of an event making sure to stress that he was the only one to touch the camera; when scrolling through to make sure we got pictures of everything we went one to far and came across nude pictures of her...left with a male employee when she's supposedly married. I say supposedly because her background check is 48 pages long and she has 3 social security numbers. You can't believe a word she says. She hired an executive assistant that lasted all of two weeks before she quit because of all of the legal issues such as embezzlement. She's asked employees where she can "score some pot." Very unprofessional! As far as I know she is still there, but all of the employees left as soon as they found out I was no longer there. You would think a red flag would pop up to the owner when all of the employees walk out, but the owner didn't seem to care after her husband passed away. She seems to be blind sided by it all. Very sad! Lovely place with great potential, it just needs to fall into the right hands.

I had realized on my 2nd day of work that I had made a huge mistake accepting a job offer at Troon Corporate. Wow, what a lasting impression already on my second day into the company. I observed one of the senior leaders making some very insensitive and offensive remarks during a leadership presentation to 450 people at an annual conference. I knew at that moment, this company was not the place for me. 

As much as I appreciated my boss, and her boss, and my co-worker on my team, the department office the most unwelcoming experience at a job in my entire career. 

There were even a couple of employees, in the same department, who made it their effort to barely make any communication with me the entire time I was there as well as approaching leadership, bypassing my own boss, with their "behind my back" thoughts of me, yet I did not let that affect my work performance.  

Even though the company claims they are trying to be progressive it still has a "Good Ole Boy" feel to it and overall very uncomfortable work environment. 

If it tells you anything, I left this job after 2.5 months without having a job in place...

There are some perks but in my situation, they absolutely did not outweigh the daily quirks!

I love Troon as a company, but in practice it's been hit or miss. I've worked at two different Troon locations in different regions, ironically a coworker transfered to my original location and I transferred to theirs in the same month. The workplace culture is consistently positive, the management always does a great deal of informing you. However, what I've noticed to be consistent is the time management skills that effect the rest of the staff. We would get last minute changes to event arrangements that are fine and easy to do but would conflict with break time usually resulting in most lower server positions to not get a break to eat. Half of the time, we would take food that was reserved for our breaks home because we were understaffed or there wasn't an opportunity eat during our 10 hour shifts prior to the kitchen making our meal. While we're grateful for free food, in both locations, I've noticed a severe lack of time management of either we're too busy or the property is so large you can't find staff to tell them they're on break without texting them personally. We also got scolded for taking food home, while at the other location I was allowed to take to-go boxes and opened wine home without a care...

Troon took over managing the course I had been working at for 4 years as a Tournament Coordinator and the transition was a little rocky at first, but I am glad I stayed through the whole thing.  There was little communication at first, but once everything was all set up all I can say is WOW.  The management was so understanding and empathetic to the employees, which I had never experienced before.  I was promoted to Executive Assistant less than a year after they took over and I learned so much about the corporate side of golf course management.  What was also nice was that my manager actually listened to my feedback about things that needed changing.  Some changes we actually were able to implement and some didn't, but to actually be supported by upper management was such a nice change!  Troon took over a luxury resort golf course when it was considered a money pit by investors and turned it around in 1 year to a profitable, highly regarded, 5 star experience.  I unfortunately had to relocate due to a family situation, but I wish I was still working for a Troon managed club!

* High turn over*
Maintenance, F&B, Golf Staff, Gym Employees all overworked and underpaid and not appreciated enough!

Housing for internationals is horrible - Pay is even worse

Members are nice, some not so much.

Managers and Upper staff, have so many meetings yet they all cant produce the same answer if you asked them each the same question.

International H2B and J1's overworked - Few Locals Hired

would not recommend due to the lack in organization of the Clubs as a whole.

If right management was in place it could have the potential to be a great place for all everywhere.

Learned that common sense in America is not so common especially at this establishment.

A typical day at work: you'd clock in and go make sure your section was clean and set. Then you'd go make sure what opening sidework there was to do, I tend to look at closing sidework as well. Then just to make sure that every customer gets a great smile before they even get to their table. As a server we would take their orders make their drinks, and make sure that they were just taken care of. This includes: filling drinks, being friendly, being quick about everything, getting food out while hot stuff is hot cold stuff is cold, not letting the table get cluttered. Meanwhile ringing in their order in the computer helping other tables and making sure that all the other servers are good as well. Then we are to close the tabs whether it is a few tickets to split up or just one large ticket. We would make sure they were satisfied and didnt need any to-go waters or anything and then send them on their merry way to golf. Then we would be responsible for cleaning the rest of the table and wiping it and re-setting it.

First of all, I have to say I had a great time working for this company. While the pay is way too low in the department where  I worked, I have to say that it was manageable. Here are the issues with this job in particular; They like to overlook situations and will try to avoid taking anything to HR when certain situations should've been addressed with HR. They also have a tendency to show favorites. Some people are bumped to 2 dollar raises or promoted with no related skills whatsoever. And this place breeds nepotism. Also they seriously need to drug test these people they hire. I have seen way too many scenarios of coworkers coming to work drugged out.  The best thing about the job was meeting new guests from all over the world. The worst thing about this job is how management tiptoe around issues and situations. For instance, They poorly handled a "misconduct" situation. I enjoyed my time here but its time to move on and never look back. 

Top Job Titles	Average Salary
Groundskeeper 656 salaries reported	$17.17 per hour
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Golf professional 121 salaries reported	$21.68 per hour
Server 239 salaries reported	$14.98 per hour
Cook 204 salaries reported	$20.43 per hour

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