front desk agent

housekeeper

night auditor

breakfast attendant

room attendant

Tru by Hilton

What is the best part of working at the company?
Nothing. They will use you & then dispose of you like trash. You don't get recognized for doing a good job, you only get criticized for negative reviews. They do not even follow up with camera footage to see if a guest is telling the truth either. The company does not pay you based on experience either & you don't get raises. Every employee is replaceable to them. They look at it as if you don't work out, there are plenty more people ready to take your place. No job security. No benefits. Lack of recognition. Low pay & lack of raises. The one I worked at, the owner owns a majority of the hotels in the area, so for them to treat employees this way is a disgrace to the hospitality industry as a whole. 

What is the most stressful part about working at the company?
Like i previously stated, the company is worked for does not pay you based on your experience or give recognition based on performance. Every employee is disposable. Their view is for every employee that doesn't work out, there are plenty more waiting to take their place. There is no loyalty, no job security, no benefits, no recognition for good work, yet they criticize you for negative reviews. If you get a raise, it is only a quarter or less a year. The owner of the one I worked for owns several hotels in the area, so the way they treat their employees is a disgrace to the hospitality industry as a whole.

What is the work environment and culture like at the company?
Stressful. Constantly walking on eggshells. No structure for how they treat & grade employee performance. Lots of favoritism. 

What is a typical day like for you at the company?
You do average hospitality/ hotel work depending on the position you work. Nothing special here.

What is the best part of working at the company?
Some of the other employees were great people. I got along with them real easily.

What is the most stressful part about working at the company?
The stressful part was management not being on the same page with the owner . and certain managers were unable to communicate clearly what was expected of some of us workers. Also some managers needed to definitely take a course or class on communicating effectively!

What is the work environment and culture like at the company?
At first it's it's fine. After a while you start seeing red flags as time goes by especially if you're not one of the ones that was favored or liked a lot by management you will get singled out unfair treatment they were definitely about.

What is a typical day like for you at the company?
Well when I was there for the 3 months I was always in a great mood when I came in but as the day will go on they'd slowly help you to bring that mood down due to the nitpicking and treating you like you were in high school no talking even if you're working no talking treating you like a child after 3 months I had enough couldn't take it anymore the abuse was ridiculous very unfair would never recommend anyone going there to work unless some of the managers that we're very fake no longer work there but even then it also stems from the owner.

There is only one good thing about this company and that is the option of free healthcare after so many days. Surrounding properties are paying between $12.00-$15.00 and hour and we get $10.00 in the housekeeping department. Corporate and or owners won’t step up and send help or call labor companies for help even a couple days a week and when you’re the only housekeeper it becomes mentally and physically straining knowing everything is on you. The GM and even sales department have helped cleaning but it’s not their job, that just takes away from them doing their job. We are all stressed and no one will help. So what happens, you lose loyal hard working employees. We are down four housekeepers and have been that way since January. So take the $10.00 per housekeeper missing pay and pay your current employees more! No we won’t come in on our days off for $10.00 an hour! You’re exhausting us!!! I can do 16 rooms in about 4 1/2 hours and adding more just makes me angry! You want to add more, you pay more! I’m one housekeeper and WILL NOT DO THE WORK OF TWO!!!

I've worked there for a few months now, and since day one I haven't been paid what the new minimum wage is there. I was paid less than others, work twice or even three times as hard and don't really get appreciated by higher management, only front desk appreciates the help I give. They also don't seem to take you and your concerns seriously, and also don't tell you when your hours will be cut. Going from full time hours and days to part time hours without being told isn't the greatest feeling. Had to constantly bug the GM to ask about your pay "raise" to never receive it. Also, being told to do things indirectly when it wasn't a busy day at all, along with expecting you to stay there if you have school to attend. They say they're flexible but then make you work through your school hours. More education to get a degree in something is important to people.

I absolutely love the front desk position here at Tru by Hilton. Best hotel and company I've worked for yet. Only been with Tru for 3 months or so and never a dull moment thats for sure. Few downfalls would include. 1.) not having weekends off unless specifically asked for 2 weeks in advance. 2.) Not being properly trained to work the system. 3.) Some of the other workers don't do a very good job keeping up with their daily tasks which creates more work for the next shift. 4.) Management is A little under experienced and that can make for a hard day if no one knows whats going on or how to fix some issues we run into occasionally. But overall I think Hilton is a great company to work for and i hope to stay on there long term and advance within the company. 

We opened in a pandemic with only online training. I consistently complained about how the training wasn’t pushing through smoothly and continuously set me back. Was promised one on one training because I’ve never has hotel management experience and was hired to be trained....never happened. I was never given a copy of my roles and responsibilities even though I asked. I pleaded to be sent to another hotel for training and only got a day that I had to share to learn basic things. GM would come in not speak not give me updates but would inform other members of management. When asked to be shown how to do something to elevate stress the GM would just take care of it and say I didn’t have the skills. I was hired to be set up for failure. No support with corporate either they sided with the GMs lies and I was terminated.  

What is the best part of working at the company?
You worked directly with guests, and got to know a lot of them really well. You connected with people genuinely and really made them feel like they were valued

What is the most stressful part about working at the company?
Too often they pass people who deserve promotions up for the opportunity, and when given the opportunity they tend to take sides during conflict that only works in their managements favor, despite the length of time you’ve been employed or how hard you work. 

What is the work environment and culture like at the company?
Close knit but cliquey. During the pandemic the front desk responsibilities became all of operations, although generally it was very involved to begin with 

What is a typical day like for you at the company?
Working alone, rarely with other employees, lots of FaceTime with guests, and constant movement

Tru as a brand is very upbeat, vibrant and loveable. Working here was fun but the management that's in place needs to be thoroughly checked. There's one person that caused this job to be stressful and ALL the employees were ready to quit at any moment bc of that one person. If something isn't done about this, the revolving door of having to hire new employees will continue. Guests can be a handful at times bc they have that mentality that the customer is always right but that's easy to deal with. My coworkers were AWESOMESAUCE and I loved each and everyone one of them!!! You get to meet a wide variety of people from all over and the long term and weekly returning guests were like family.

Management is absolute nightmare. The general manager is the reason for the incredibly high turnover. No entry level employee has been there over three months, as they all quit. The GM is absolutely cruel in his way of speaking with his employees; several interns came from China to work and learn the hospitality industry, but were relocated within three weeks because of their issues with the GM. The regional and district managers are aware of the GM's behavior, but have done nothing. There is no reason to call Hilton's Human Resources department, either; multiple calls from multiple people have done nothing.
 The job itself wouldn't be too challenging, but the management destroys any potential enjoyment from the job. Additionally, they say everyone is up for a raise every three months. In the time I've worked there, no one has received a raise.

Not a bad place to work.  It can get a little crazy and stressful at times dealing with guests.  Management loves to manage from the back office but won't step up and help when you are the only one at the desk with the phone ringing off the hook, getting yelled at for something beyond your control, a line of people trying to check in with several people standing off to the side wanting towels, etc.  Dealing with guests is either a pleasure or an extremely stressful experience.  Lots of very entitled people.  For the most part they will work with you when you need time off or can only work certain days, etc.  Depending on the hotel, the pay is either decent (for a hotel) or awful.  The hotel discounts and friends and family discounts are definitely a plus.  Overall it's not a bad job.  It just depends on the hotel you work at.  Like most businesses, some are managed well, others not so much.

Top Job Titles	Average Salary
Front desk agent 48 salaries reported	$14.51 per hour
Housekeeper 41 salaries reported	$12.77 per hour
Night auditor 22 salaries reported	$15.35 per hour
Breakfast attendant 28 salaries reported	$13.68 per hour
Room attendant 20 salaries reported	$14.64 per hour

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