patient services representative

warehouse worker

warehouse associate

stocker

regional director

True Health

NO ONE knows anything! Rules change hourly, there's always meetings that don't resolve a darn thing, management is clueless, dirty chairs, dirty waiting area, dirty rooms, dirty blinds, dirty floors, roaches and ants dirty bathrooms. Ghetto patients. Dirty patients, the waiting area almost always smells (patients complain of the body odor) it is embarrassing. Stay away! Trust me.Call center is a mess and they never answer the darn phone, referrals is a disaster, lazy staff, most nurses are not sympathetic (can't blame them) due to the demands of poor quality, uneducated patients that walk in there demanding medications, referrals & everything under the sun without following the providers instructions to begin with. Patients come in late & demand to be seen. Patients are known to curse out an employee & management does NOTHING about it. Billing is a mess & clueless (they even place the employees in collections even after that employee pays the bill for services rendered), management is terrible (the worst I've ever seen). Most doctors complain about everything. There's a few good people left and if the office is not careful, they won't be there much longer. Most of the centers need to get rid of everyone & start all over. The offices need better leaders that care about the staff and patients. Not just about collecting the check they don't deserve in the first place. The work load is way too much in all departments (including the Dr. workload) disgusting & almost nothing gets accomplished because you're too busy trying to resolve the mess around you. I don't recommend this place to patients or to future employees. If you do get hired, you're on your own. You learn as you go. Good Luck!

True health is a great place to come to gain experience and expand your knowledge. However it comes with a lot of drama, my manager hates their manager. I would recommend you stay to yourself and just work really hard. This job will tire you out and work you to your last brain cell. Management is okay and friendly until you have a question or make a statement that they don’t agree with. I recommend learning as much as you can to better yourself so that you can have better.  Do not stay long term, you will be let down. Don’t have too many expectations about this job because the let down is excessive. This year was a struggle financially as a whole for the company (no incentives, no bonuses, No yearly raise that was promised) but still managed a mandatory Christmas meeting which in my opinion was completely pointless and a waste of time. They also didn’t pay for your travel so if you live far (I had to drive over an hour at 5 am on a Friday, for mediocre food, and party games ) sucks for you.  Upper management doesn’t care very much for their employees , just make them money. Can be a super hostile work environment. Just work hard and get nothing to show for it. A job is a job not a career keep that in mind. To sum it up work hard, learn something, make your pennies, and then leave. Trust no one that retaliation from management is no joke.

Working at Tru Health has been one of the most frustrating experiences of my career. The environment is incredibly toxic, with management treating employees like children rather than professionals. It often feels as though managers see themselves as our parents, constantly micromanaging and overstepping personal boundaries. There’s a complete lack of trust and respect for the team’s abilities, which is both demoralizing and exhausting.

One of the most glaring issues is the lack of clear direction. No one ever seems to know what they’re doing, and that confusion trickles down from the top. Communication is almost non-existent, with vague instructions and last-minute changes being the norm. This leads to endless chaos and frustration, as employees are left scrambling to figure things out on their own without any real support or guidance.

The culture here is all about blame-shifting, with little accountability from management. Instead of fostering a collaborative atmosphere, they thrive on creating unnecessary tension and stress. It’s impossible to do your best work in an environment like this, where you’re constantly walking on eggshells and second-guessing every decision.

Overall, I wouldn’t recommend Tru Health to anyone looking for a healthy, professional work environment. The toxic leadership and lack of direction make it nearly impossible to succeed or feel valued here.


Horrible company to work for, to say the least! After 4 weeks in the call center, I could not take it anymore.. I have 15+ years of Call Center experience but this Manager, was unprofessional and has a very miserable personality and attitude about her. The turn over rate is about 97% because no one stays, annd I learned why,  Upper Management does not care although all the staff talk about how horrible and negative the Call Center Manage is, but still do nothing to help their own company or their own call center, While the Call Center Managers are the problem and Reason for the turnover! The CEOs and upper management staff are all friends or acquainted so if a problem is brought to their attention it will just be swept under the rug and you made to look like the problem. The company suffered a financial hit, so started firing and shifting employees to lower paid jobs, taking away earned incentives over the years as well, but NOT their incentives. In fact they canceled so much for employees but they Administrative Party will still be held giving away gifts while people have lost their jobs! Read all the FINE PRINT and have a printed copy of everything you sign!  

The company is good for someone who is mid entry level. Trying to learn mew things. However for someone who is advanced in the medical field it’s whatever. The professionalism is wack and not sure if it’s because there are more women then men. But there are hypocrites. You can’t approach someone about attitude and not realize you have one on occasions as well speaking in terms to center managers who act one way when admins aren’t there compared to when they are around. I’ve came across a PSR complaining to a manager and the manager believed them without even speaking with me prior. Taking other persons words before acknowledging the full situation.  Not enough action is taken when someone is in your chart referring to an employee when they shouldn’t be. Ppl really be worried about the wrong thing instead of the specified duties related to your position. Way too much drama less professionalism. 

A typical day involves taking care of children, newborns to teenagers. This was a bustling clinic in which I learned to juggle professionalism and people friendly banter. I gained so much experience with semi-urgent cases, lab interpretation, when to refer, medical spanish-ese and preventative care. I formed lasting relationships.
Watching my patients grow and mature or get better from acute illnesses were the most enjoyable parts of the job. Workers were like family and this made going to work so much fun. I was happy not to work nights or week-ends.
Management may need more inter-relationship
/sensitivity training and be shown how to acknowledge the strengths and loyalty of their workers. The most disappointing area was the low compensation for hard work, pecuniary and verbally, for jobs well done. AWFUL computer/EMH system. Slow, undependable and irritating. Stressful.

Working here has been one of the most stressful and toxic environment I've ever encountered. A typical day as a PSR includes being blamed for the most minor inconvenience that happens between patients and staff. Not only are you underpaid, but you're also undervalued, and under-appreciated. The hardest part of this job is having to constantly keep your composure after patients rudely disrespect you and the office manager does not have your back nor care to follow up with what happens. Upper management claims to have an open door policy, however, one complaint goes to 4 different doors before reaching the CEO. There is a lot of favoritism here. Image is the main concern of upper management. The chance of you advancing into a higher position is slim to none.

True Health is run by a group of friends, headed by a CEO who elevates only those in her group.

The hours are hard to manage because on Mon & Wed you work from 8am to 7 pm, to get an early dismissal on Fridays.  But its a long week until that Friday comes.

You are required to wear a "uniform", which consists of a polyester polo shirt (color varies depending on the day of the week, each day has an assigned color) and black or grey pants.  Only non-management has to wear this uniform causing obvious class distinctions while listening to the management staff compliment each other on their pretty outfit.

There is serious reverse race discrimination and don't be surprised if you ask someone a business related question and the response is in Spanish.  If you don't speak Spanish, you will feel out of place.

Management sucks, they don't value their employees and believe anything patients say, degrading staff. They overwork you and underpay you. The stress that comes from this job is insane after a couple weeks it gets to you. Previous employees have taken anxiety medication because of the pressures that come from this job. There is no room to grow, in this company if you're not related to a higher up you won't get promoted. Management spends more money on lunch and parties than office equipment and pay for staff. There is a lack of training. Drama! there is so much gossiping and chit chat, it makes you feel like you're not wanted. There is lack of structure in this entire company.

If you are looking for a new beginning and career this is not the place to go. I must inform you all that this place is very unprofessional and toxic. There are some people in management positions that do not have experience nor hold the appropriate criteria for the job. Every department has their own “clique”. No credit is given when a person goes above and beyond and some “managers” hold you accountable for everything with little or no participation. Managements gossip to employees and little do they know rumors spread. I believe that the company overall is good but management lacks. You will see people that have good experience fly by night. My advise would be to think twice.

Top Job Titles	Average Salary
Patient services representative 17 salaries reported	$16.00 per hour
Warehouse worker 2 salaries reported	$23.75 per hour
Warehouse associate 1 salary reported	$19.00 per hour
Stocker 1 salary reported	$22.50 per hour
Regional director 1 salary reported	$210,771 per year

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