warehouse supervisor

sales associate

retail sales associate

customer service associate / cashier

distribution clerk

True Value

Physically and mentally demanding work
Quota and deadlines must be met subject to disciplinary actions if not meeting standards.
Equipment is subpar, seniority gets the better working machines.
Two paid 15 minute breaks, 30 minute unpaid lunch break. 
Training is done by a crew member for a trainers incentive, you’re given about a week to two weeks to figure it out, and the rest of that month to really lock in. Afterwards you’re held to the same standard as your peers. All productivity %s from the day prior are posted w/ name on a board where crew meetings are held every morning, these numbers coincide with how you’re treated.
Each truck loaded has a set amount of permitted labor time, this includes paperwork, product packaging and pallet building times, trailer cleaning, safety procedures, and loading. The time is split between each person who works on said truck, the time is tracked via your scanner gun by assignment. The time given is determined by size of the order, as well as shipping time. You’re assigned anywhere from 1-4 routes, depending on the order sizes that day. Most trucks are completed typically well before shipping times because of the fast pace expected when working. Your time on the truck directly affects the production % of anyone else on the assignment. These %s are used to pay out an additional incentive for having high productivity. Although this sounds like a good thing, respectively if you were allowed to work at a reasonable pace and made your 8 hours daily you would make more than the incentive they offer. Unfortunately you’re expected to do 9-10 hours of work in 6-7. If you go slow you can be subject to disciplinary actions or termination, regardless of still hitting deadlines. If you work too fast you’re expected to pick up the slack of anyone who is behind or any trucks still needing work done. Mostly only seniority will get 40-40+ hours a week, because you will be ccd more often than you would expect some what of a blessing and a curse. I actually have used more vacation time filling my check on cc’d days than actual vacation at this point.  The over turn rate is quite high so your coworkers will take advantage of the fact you probably won’t be around long, eg. making you do all grunt work, taking their time doing anything and everything knowing they can blame low productivity on the new person as well as any mistakes. The drivers will also take advantage of the newer workers as when you load the trucks you put a sticker w/ your name and on manifesto you have your worker # if they damage anything expect that low quality report to fall onto you. Beware they have insane double standards as well, depending on your productivity %s. With how their system is set up expect no help from anyone unless you’re not going to make door down time at that point the lead or supervisor will step in to help only because a late truck looks bad on management. This place is definitely a sink or swim environment, I do not suggest you take a job offer here if you have no experience as they don’t know how to properly train at an entry level.  When interviewed they will ask if you’re willing to work 10-12 hour days 5 days a week, don’t expect anywhere near those hours. As an outbound shipper you leave when all trucks are loaded or at least that’s how it’s portrayed. If seniority wants hours expect to go home early everyday and definitely don’t expect overtime unless seniority doesn’t want it or is scheduled off. Don’t expect to get a scheduled day off if anyone with seniority has asked for those days off regardless of reasons. They offer 18$ hourly to everyone except outbound they receive 19$ and are told to not tell other coworkers about the difference. In all honesty 19$ is a low ball for what they expect from you. I would only take a job offer from this place if it was a last resort, and even then I would continue to look for other work.


Job requires me to set up schedule for the Merchandiser, and work with store ownership and management to implement the progression of the job (job can differ depending on if it is a new store, store relocation, or just a full store remodel). I work with hard working merchandisers from all over the country that are employed by my company. The hardest part of my job is making sure the delivery schedule for stock orders and instore racking is timely and complete. If I have learned anything from this job, it is that with so many moving parts things rarely go exactly to plan. One of the challenges that makes the job so interesting is the requirement of having to adjust on the fly, and keep everything moving along smoothly, no matter what unexpected problem may arise. There has been nothing more rewarding in my working life than the kind words I receive from past project owners whenever there is a holiday or my birthday. I keep in touch with as many as possible, and it tells me that I had a good effect on their life and livelyhood that many still take the time out of their day to send me a kind word, even if has been years since I helped them with their stores.

a typical day at work is taking care of departments, each long term employee is placed over certain departments, the job of the employee is to make sure inventory counts are correct, pricing is correct, shelves are fully stocked, shelves are dusted and cleaned. must answer all customer questions in their departments to the best of their ability. they must make sure each department is well organized and presentable and if possible or desired may mention products that will or may sell well in the department.

Management- the main management or the bosses manage with patience and keep a cool head, they understand mistakes happen as long as they happen only once and try not to yell at employee's in order to keep a good work environment where people enjoy working there. the Management is very well about keeping things organized and the work environment calm.

the co-workers there are great, they like to have fun but also like to see their job get done, they are all in charge of their own departments but are always more than willing to help out other co-workers in their departments if needed. they all get along and no one has anything bad to say about the other and this great atmosphere has run the store smooth for the 4 or 5 years I have been working in and out of it.

the hardest part of the job is the changing schedule and back-stock, since we are closed on Sundays you always have to find a way to see your Monday schedule if you forgot or just didn't look at it on Saturday. the back-stock is tough because items can sit there for months before going out and after awhile just remembering the item was there can prove difficult when it can go out on the floor.

the job itself is easy as long as you keep up on it.

They hired me and led me to believe that I could make an extra $4/hour on top of the starting hourly wage. Little did I know, they made it impossible to make any extra money due to them changing their production expectations recently. I drove around picking items from the warehouse to fulfill orders. Most orders have random, heavy items mixed in with light boxes as well. When you're driving around with 2 carts full of these items, it's easy for them to fall off. So, you may end up stacking and re-stacking the items which is not fun. There's never enough pallets or cardboard around for you to do the job. Everybody is always angry, especially with management. I only worked here for a short time. But, I saw employees get into heated arguments with managers all the time. And, the managers would just accept it because they know their employees are correct. Managers have 8 a.m. meetings everyday but nothing ever improves. Save yourself some time and grief and do not even apply to work within one of True Value's warehouses. I quit because I signed up to work part-time in this warehouse (25 hours/week). It was getting to the point where I was working 45 hour weeks without a lunch break. When I tell you they have unrealistic expectations, I mean it. We had football players and other people who are very athletic picking these items. Even the most physically fit person cannot attain their minimum expectations. Personally, I don't like to have to worry about whether or not I'm going to get fired everyday because it's impossible to reach their standards. 

Everybody would say good morning to one another, always friendly and happy to see each other and then the workday would just depend on the season, day, and what tasks were assigned and progress from days prior. We could be moving shelves, pricing plants, loading 20 bags of concrete, etc... it really didn't have a limit. 
This job gave me the opportunity to be an active parent and work while doing it. I can't recall how many times my youngest daughter has been sick over the years (her asthma has gotten to her, she catches this, then that, a never ending cycle it seems), and I had to leave suddenly, no "points" against me, no being written up, treated like a real human, with a real life outside of work and kids who are actually far more important than collecting a paycheck. They understand, your kids come FIRST (with the exception of, they know when they're being played)
I learned how to fix things, assemble plumbing and electrical parts, take care of plants, mix paint & all the basic painters need to knows, repair things, and much much more. It's more than a job if you ask me. 
I would say my bosses would be there in a heartbeat if one of their employees needed it,  even away from work, but they do expect you to do your job and abide by company policies.
The hardest part for me personally, was having to deal with a handful of customers whom didn't seem to have a moral compass, nor common sense.
Lastly, the most enjoyable part of the job for me, was the whole environment, the employees, the customers, the learning experiences in everyday tasks and teaching what you learn or already knew. 

Not a whole lot of enjoyment with this company on a daily basis. Daily ritual of supposed leads were not willing to work with associates but rather gripe and complain to management. 
For 3 years, continual lack of leadership with foreman's telling associates that they had CC time when there was a lack of production. There would be plenty of work to do on future projects to get ahead of the curve but they would make people take time off on a Friday because they didn't want to start another project. So they would send people home with CC (Company Courtesy) time which means they wouldn't get penalized or written up my management for taking the time off. They could use up their vacation time instead but that goes to show you don't really get vacation time to spend with your family because you have to use it for their benefit. Management couldn't really care less about associates, just being run by bullies. 
Associates were continually frustrated with their antics which brought down morale and quality of production suffered. 
Lack of floor leads on fork trucks only compounded the problems. These same leaders were written up multiple times for harassment but as long as nobody talked about it or turned their head to the problem, it was just ignored. They would also come to the conclusion of having the motto of "Do as I say, not as I do". Management knew about this but offered no solution!!!!

I've worked at TrueValue for 12 years, in several different departments. I will admit whe. I first got hired in 2008 the work was hard, but I felt they cared about me. 

Over the years management and conditions have greatly declined. The senior employees are treated poorly compared to new employees.

The pay is barely competitive for other warehouse industries.Managment picks favorites and treats them differently, if you speak up against certain supervisors or actions you get a target on your head. 

I used to be proud to work here but now I work here because I have so few options. I got injured because of the repetitive motions and actually eroded the ligaments in my shoulders, when I came to them with the doctors notes they threatened my job.

Particularly the Harvard TrueValue RDC bites off more then they can chew and overloads employees with expectations. In the shipping department I typically worked 11 to 14 hour days. They do provide weekend off but often make them mandatory to come in.

They are supportive in regards to covid 19, giving us unpaid time off if we are symptomatic.

The building in the Harvard RDC had had 3 roof collapses since I have worked there, but they act like they never happened one I  particular collapsed 150 sq feet of our building I was about 100 feet away when it happened. They told everyone no one was close to it and we were safe, I was the one who reported it but I had to run around the massive building to find someone with a radio. I was underneath that part of the building about 10 minutes before the collapse. Their insensitivity to my safety showed their true colors.

I worked at a Water's location for about a year. In that year I was transferred to another department and expected to help clean up the mistakes others had made, which I was told would be happening. It is great that they post the pay scale they follow in a place that employees can actively access, unfortunately after asking to be paid for the position I was in on three separate occasions, I never received a pay increase from their base pay of $7.55 per hour. 
If you are part time, your hours will most likely be cut during the off season. The high turnover rate for those that are hourly and reluctance to move employees from hourly to salary means that when the busy season hits, you sometimes find the store be understaffed and stretched too thin to provide the high level of customer service expected by the Standards that are posted in various employee areas. 
Coworkers are probably the best part of this job, many retirees are hired as full time workers and are very personable to a point that tangential conversations are frequent. 
The management seems to be hit and miss, there are very kind and caring individuals that work at Waters but they do care much more about the customer than retaining their employees. 

All in all, there were a great many challenges in the position I held at Waters for a year and I enjoyed that aspect, but it was incredibly disappointing to realize that you are sometimes just another person to the company.

My days at word varied greatly from when I started to the last day when my father retired. At first I was store maintenance, stocking and occasionally cashier at the age of 10. At the end of my work time there I did those functions and all of every other duty as store manager. The main manager of this store was my father who bought said business in 1972. Co-workers came and went and were of all sorts tending on the more suburban than urban type as the shop was out in the country with my not really having any difficulty with anything. Working there taught me more than any college courses I so found out in my first year at Bradley University. Learning through experience always is better, I believe. The best times I had at the shop included attending the twice a year seasonal markets where merchandise was on display for the coming year for all of the new releases soon to be hitting the shelf. Since my main department was Toys and STAR WARS was at the penultimate beginning of dominating just about everything there in 1977 forward, I could not have picked a more opportune time beginning my running a toy department anywhere. This is where I learned at so early an age of 13 margins, profit goals, sale prices, accounting, dealing with both the public and business companies of every sort from Kenner Toys to Energizer batteries and all of the little things involved in running a business so oft taken for granted.

Co-workers are great and will help you. The pay and benefits are decent. Management needs major improvement. They do not understand the jobs they supervise and see you as a number not a human being. Us workers are overworked and on edge because, there is no job security. They look for every reason to write people up and many people get fired. At will employment. They will be on you constantly about your numbers and it is stressful. During the Covid 19 pandemic equipment is still shared and not sanitized. There was a confirmed case of a coworker having a positive test for the coronavirus and management has not made a big deal about it. Everyone is supposed to wear masks during the entire shift but, nobody does. Wear safety vests or bright colors or you might get run over by machine operators because, there are no traffic signs. Not temperature controlled. Gets very cold in winter, hot in summer. Attendance policy is the strictest I have seen. They time everything including breaks and lunch. They will send you home when there’s no work on the opposite end of the spectrum sometimes there is mandatory overtime with grueling 10-12 + hour days. They don’t care if you have kids. Many of us are hanging on by a thread because, we need the money but, I would recommend looking elsewhere for employment, they don’t care about us here or our safety.

Top Job Titles	Average Salary
Warehouse supervisor 9 salaries reported	$65,758 per year
Sales associate 3 salaries reported	$14.67 per hour
Retail sales associate 5 salaries reported	$12.65 per hour
Customer service associate / cashier 3 salaries reported	$9.25 per hour
Distribution clerk 4 salaries reported	$17.31 per hour

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