installation technician

quality control lab technician

construction laborer

splicer

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TrueNet Communications

TrueNet is a worthwhile and challenging place to work. TrueNet operates within the Telecommunications infrastructure sector of the industry, so it's typically not the "cable guy knocking on your door" type business. In my experience, management is knowledgeable, helpful, accessible, and experienced. TrueNet operates as a subcontractor to large multiservice operators (for example, large cable and telephone service companies), so mental agility is required to solve problems that come across my desk. Everyone's feedback is welcomed, appreciated, and necessary. We are constantly challenged to find new and more efficient ways of performing our duties. It doesn't always make for an easy work day/week/month/year, but it is NEVER boring. So, if I have to sum up the Culture, it would be put on your thinking cap, throw the proverbial "box" out the window, roll up your sleeves, and get to work. The hardest part of the job is simply being tasked with coming up with a solution for something completely new to the company (and whatever it is, it's usually new to everyone); however, when such circumstances arise, it starts off as quite scary, then you just dive in and get to work and watch the solution unfold as you work through the problem with input and assistance from others which, of course, ends up being one of the most enjoyable parts of the job as well and that is ultimately, finding the solution. Again, is it always fun? No...but I will reiterate that it's NEVER boring either. I will also say that most of the people that I've encountered at TrueNet Communications are fantastic individuals and it's been a genuine pleasure to work with them.

TrueNet in Richardson. Is this the same company or is some pulling something here? 
FACTS: I was hired on to do a job that no contract had been given yet. I was delayed start date because HR didn't have everything they needed. I was trained doing a job no contract had been awarded. I was not paid unit pay after doing said job as trained and as specified. There was a hard lack of managing presence. I questioned why there was no work in Houston and asked for more training that was unavailable without admin rights to a "laptop" given to do the job. I was told must use personal phone for company email. I questioned that for many reasons with no answer other than part of the stipend of $100 a month. I was told I must clock in daily though there was no work and was outright harrassed by the said liaison contact in place. Flat out lied to then was lied about to manager after I asked PC for advice.
 I was instructed by the liaison field engineer III over "operations" in Houston to do certain things and then did not get paid for doing those things. I was told by him my complications discovered with not having valid passwords for certain programs was getting handled. I was instructed to stay home and complete training that was not accessible due to passwords not available. 
Then I was terminated for not doing things and not being available to work. ? Who knows what here? Lack of management involved if this is TrueNet out of Florida I still don't know because I was hired by someone in Virginia argued for hired by a third party head hunter company,  instructed to do assignments then not get paid for those assignments.  Maybe there is a real TrueNet out there but I do not recommend the NO OFFICES in Houston and UNSEEN OFFECES in Richardson TX.

I enjoyed the daytime work schedule; 7am start time. They were VERY short-staffed at the time I came to work there.  The other A/P Coordinator who trained me had been there for approximately 2 years. I was expected to learn the work(which I did) very quickly. The problem was that my ability to process the invoices quickly was dependent on how quickly the coding & approval was sent back to me by the project manager for that particular job being billed. I had no control over project manager’s response time. I was doing the work of at least 2 people.  The A/P Coordinator I replaced didn’t last 3 months(I see why now). TrueNet had gone through multiple A/P Coordinators in a very short time. They had very unrealistic expectations. I enjoyed the work itself but the stress was heavy. I’m a quick learner, a fast typist and fast 10-keyer.  I came in through a temp- service because of these skills. Because I didn’t work “fast enough” for the TrueNet manager at that time; they let me go after only approximately 3 months or less.

My experience at Truenet Communications was defined by consistent mismanagement and a toxic workplace culture. Management frequently made contradictory or misleading statements, then blamed employees for "miscommunications" that were, in fact, never communicated at all. I personally experienced multiple instances where expectations were changed without notice, and when questioned, supervisors would deny or walk back previous statements—even when there was written proof. Speaking up often led to subtle retaliation, creating a culture where employees were discouraged from advocating for themselves or holding leadership accountable. I would strongly caution others before joining this organization.

I was lead to believe that I was being hired full-time and after three months they let me go saying that they no longer needed my services.

About a week prior to letting me go, I experienced rudeness, unrealistic demands, and issues that were being created that were not there.

My supervisor worked remotely, and was starting to wonder at the end of my tenure what exactly she did.

My supervisor was very inexperienced, and would have benefited from some major project management training.

They had major streamlining issues, which made my job much more difficult than it should have been.

HR department does not think they are supposed to answer benefit questions, and will bite your head off if you call them out on what their job is.

I think they knew they were letting me go, so that is why they had a sudden attitude change toward me hoping I would quit instead, which made a bad situation much worse.

Very mismanaged company.

Flew across country for initial training in Richardson office. Company did not have anything prepared for me until Thursday, flew back home the next day. I was never reimbursed for my expenses paid towards food and gas.

With only one half day of actual training, first months were very stressful. There was a detrimental lack of email replies from my manager & fellow coworkers.

Was hired on to do design work. They could only provide me with as-builts.. something very much below my interest & considered an entry level task.

After 4 months of as-builts, the company ran out of work. Radio silence from the company March thru July. Received a letter in the mail notifying me that they 'cancelled' my position and attached was a final pay check.

Not happy with how anything was managed during my time with this company. I strongly deter anyone reading this from seeking employment from the Richardson office.

Administrative Assitant (Former Employee) –  Florida
I was lead to believe that I was being hired full-time and would be provided training. Did not happen and than was let me go saying that I was not performing at rate expected.

The person responsible for training worked from home 3 hours away and when she came to the office she was in a hurry to drive back home , I experienced rudeness, unrealistic demands, and was starting to wonder at the end of my tenure what exactly she did.

My supervisor was very inexperienced, and would have benefited from some major project management training.

HR benefits department called me after I was let go to review all the benefits.  That tells you how functional communications they have internally. I was approached by a large company personnel who had visited the office and questioned the lack of professionalism.

With almost 20 years, it lacks pay value and benefits. Health coverage is terrible. Pay is so low that once additional tasks are thrust upon you it makes working here not a valuable use of your time/skills/experience. Raises are seldom and never amount to a viable value. 
The management I have had experience with have been great, we grew from 20 employees to thousands in the last 30 years and have lost some of the "family feel" but overall co-workers work as a team. 
Knowledge is power. The more you know the more useful you are and have more options. Working with venders is the greatest asset, your knowledge base grows exponentially.  

I have been working at Truenet for more than 2 years as a CATV/Fiber designer (OSP Engineer 2). I have a boss who always lets me know where I stand and rewards my hard work. There is plenty of opportunity for upward growth. The company is incredibly transparent with EVERYTHING. They genuinely care about their employees and have continued to better their benefits and PTO policy (which rest assured was always generous). Some of my favorite things about this company is my ability to receive training and grow in my career. It also offers a very healthy work life balance; overtime may sometimes be offered but is never mandatory. I cannot day enough good things about Truenet, they have been such a joy to work for.

TrueNet has a terrible work culture, and I really have nothing good to say about the company. Was promised a lot of things when hired on that never came to fruition, including a company vehicle that I never received. It’s a revolving door for cheap labor from other telecom companies and the management treats employees very badly. They are very disorganized and everyone who works there hates their job. There is no sense of collective work culture at all. They are stuck in the 90’s technology wise and there is huge amounts of nepotism and cronyism as half the company is related, the whole Tucson warehouse is family. The benefits are pretty bad too, and HR is a complete joke here.
Run away. 

Top Job Titles	Average Salary
Installation technician 54 salaries reported	$31.49 per hour
Quality control lab technician 16 salaries reported	$34.25 per hour
Construction laborer 6 salaries reported	$21.67 per hour
Splicer 1 salary reported	$25.00 per hour
Tower technician 6 salaries reported	$26.33 per hour

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