registered nurse

therapist

youth worker

licensed practical nurse

case manager

Truecore Behavioral Solutions

True core has its pros and cons, sadly the cons out weigh the pros. The positives are you get to help at risk youth and get to know them on a personal level and you spend 40 plus hours a week with the youth so you do develop a certain level of understanding with and build relationships. Most of the youth are good kids just misguided. I feel where true core fails is that they need to impliment some trades (welding, barber, wood work) in to the program. They throw kids who haven’t been to school In years in a classroom, these kids have adhd and number of other learning disabilities. So when they can’t understand the work the lash out and it creates a combustible environment within the class. Then you as youth care worker are left to desculate viotile situations. The expect you to follow the (par) techniques that you are taught in training to subdue these kids who are young growing men full of testosterone who are almost the same size of you or even bigger. In reality these techniques don’t work unless you a hands down stronger than the kid. These techniques don’t protect you in reality, and if you (par) wrong you off the floor out of work. Then you are forced to work multiple 16 hr shifts if someone calls out . Management hardly has any consideration for staff well being and mental health. The bosses don’t have to deal with all the emotional mood swings and temper tantrum’s that’s these kids throw and is as floor staff are expected to deal with all the problems while the bosses sit behind the desk and watch the cameras. True core needs to show more love to they floor staff since they are the backbone of the company. Bosses need to have more understanding for they employees and have a sense of empathy. The pay and long endless hours of overnights shifts are definitely not worth it. Staff needs to come together and work as a team and stop expecting one person to do everything they need to share the work load. They do have a sense of favoritism within the work place and bias. Overall it’s good to work with the youth and actually help them but true core needs a serious reevaluation of the company and has many things to change , the turn over rate is very high because it’s an extremely stressful job. 

I know of youth care workers (YCWs) that have walked out in the middle of the shift and are welcomed back with no repromand.  A ycw can arrive to work late (several hours) or just not show up and they still get promoted and never receive the first write up.  Every department, except for master control is allowed 30+ minute breaks.  If you work in master control you have to beg to get someone to relieve you for the restroom, if you just leave the "box" you are labeled with post abandonment.  If admin decides you are one of their favorites you can't do any wrong.  They have promised gas money when staff would go to the facility in Daytona (it is now owned by another company), yet only the favorites have been paid, others are still waiting on their gas money after 4+ months.   
The nurses are not PAR certified so no matter how short staffed the dorms are, they must figure out how to get a youth to the  nurse's office and the ycw has to stay the entire time leaving the dorm even more short staffed during that time. 
If a staff doesn't radio in a movement with a youth, the person in MC is the one that is yelled at for it, even though MC cannot see everything.  MC is mistreated and majorly underpaid.  MC is told that they are the backbone of the facility, yet they are not allowed breaks, they are treated like scum, and no matter how busy it gets there is usually only one person in MC.  If two people are assigned one of them is either asked to do something else or just vanishes to go talk to others, which still leaves one person alone.  
There isn't any real leadership there.  The admin is all buddy buddy and if you aren't in their circle you aren't anything.  If you don't confirm to their way you are pushed into the shadows.  Even if you talk to one of them in confidence it is still repeated to others.  There are more rumors there than in a high school.   
Some of the staff aren't much older than the youth, which makes it hard to be an example when the staff have to be watched as much as the youth.  All of the leadership except for 1 or 2 are black and with all the issues in the world it makes it harder on other races.  
It's hard for MC to get to know other staff because they aren't allowed to leave MC.  It is very isolated in there.  If one of them passes out or has some other medical issue it could be hours sometimes before anyone even notices.   


Upper management, AFA, FA, and other team members, run the program on emotions. 
The program and it's administration is highly unprofessional and emotional. 

The program is "treatment-based" that provides group therapy and individual therapy, however, an example of how valued that is can be seen by one of many exmaples: upper management decided to remodel the group therapy room to a salon, without informing the clinical department, leaving therapists to work in the middle of the dayroom with not even a desk for the youth to complete assigments or a space to do presentations. 

They hire people with criminal backgrounds despite saying that you have to pass a background check, however, people are hired that have previous criminal records. 

As an employee, you will be overworked and if upper management needs to throw you under the bus in order to save face for themselves with DCF, they will without an afterthought. 

It is a hostile work environment that has many many risks including physical abuse from the kids, emotional abuse from the kids and other staff members, defamation of character by staff and by the kids, and the list goes on and on. 

The 2 departments that require professionals: case management and clinical staff are almost always understaffed because both departments are not supported properly by upper management. 

The only enjoyable part of the job is the support you can potentially give the youth but that is not guarenteed. 


My experience has been less than positive, and I would strongly advise against considering employment here.

The unprofessionalism at Cypress Creek is pervasive, ranging from inadequate management to a lack of transparency. The supervisors exhibit poor leadership skills, often failing to address concerns or provide necessary guidance. The overall atmosphere is marked by a lack of professionalism and a disconcerting level of gossip among staff members.

In my tenure, I encountered difficulties in communication and cooperation within the team. The work culture seemed more focused on rumors and cliques than on fostering a collaborative and supportive environment. This negatively impacted the overall morale of the workplace.

Additionally, attempts to address concerns were met with dismissiveness and a lack of accountability. There was a clear absence of avenues for professional growth, and requests for advancement or additional opportunities were consistently denied without clear justification.

In conclusion, based on my personal experiences, I would strongly advise anyone considering a position at Cypress Creek Juvenile Detention Center to thoroughly evaluate the work environment before making any commitments. The challenges I faced during my time there have led me to seek employment elsewhere, and I believe potential workers should be aware of the shortcomings before deciding to work at this facility.

Orange Youth Academy states that they are a "treatment based level 6" program. The youth are not provided with adequate treatment for the simple fact that the place is a revolving door. All departments (operations, clinical, case management, transition service managers, facility administrators, etc) have not had a stable team since I started back in July of 2022. They would rather "max benefit" a youth then continue working with them to actually work through traumas and behavioral issues. The most unfortunate part is, the youth are not the problem, its the administration. I have never been so disrespected as an employee as I had been through working at Truecore Behavioral Solutions Orlando/Orange Youth Academy. The technology is also a huge problem with the facility. Between having no working radios, the computers barely working, and the printers always being down, the technological problems are actually appalling considering this is a DJJ State ran facility. The only thing that had kept me there for almost 2 years is the pay is nice as well as the rapport I built with the youth and immediate co workers. If you can deal with superiors constantly disrespecting you and having to deal with barely functioning radios when you should always have a properly working radio when with a youth, then this is the place for you!  

the guards play games on the children! mean games, like the kids are very hungry! so the guards will make deals to give them snacks to beat other children up if they don't like the other child... they are all kept on a 1800 calorie diet no matter the size or age of the children!!!! the guards don't follow the rules and go by how they feel towards the kid! the other guards want to say the  kids are out of control but its because they are treated and blamed for thing that they didn't do so they get ruffed up by the guards so they have to self defend even knowing that its going to hurt them in the long run because they will make it harder to get out!!!! there are to many mind games with theses kids life....they need real help by people who care and want to see then succeed!!! give them good incentive! and good praise. most of these kids have never had anyone care about them, so all they know is bad behavior they need to see positives action and they will give it back once they have learned it!!! 
I HOPE THE NEW Manager has better luck on getting rid of the bad and fake employs and gets the good employees there soon before one of these kids get very hurt.....and please feed these kids they are so skinny and hungry and will do anything that's asked just so they can get some kind of extra food  it broke my heart to see this.. I think someone need to go undercover to see the people doing wrong....this is a place for behavioral HELP not make their life harder because you hate your job!!!!

If you are an ethical professional who truly cares about juveniles in the juvenile justice system, you will be disappointed, discouraged and burned-out!!! There is zero training and support, clinical supervisors do not have the clinical background/experience and for the most part do not understand marginalized youth, nor connect with them. Do not understand social/justice disparity, nor care. Cannot trust anyone, specially top administrators, so basically you are on your own when you witness abuse and injustice. They are only interested in the bottom line, every child is a dollar sign to them. There is zero compassion nor empathy for the youths contracted by DJJ to serve and rehabilitate. There is zero therapy and rehabilitation going on. The direct support staff is abusive, untrained and for the most part, run the facilities as they see fit, mostly punitive. If you connect with the youths and they see that you are legit, they will work their treatment plan and hang on to you for dear life. Hard to say goodbye because the need is so palpable and you will feel that you let them down.

Due to not being supported by my managers my days were difficult working without the support of the insubordinate staff members. I learned of my mistakes by write-ups and not training. Management worried about image and not the youth we served. they showed favoritism and nepotism was prevalent on the campuses. The employment engagement was not in place due to morale being low, Staff wasn't happy with their jobs due to the disrespect and favoritism, Youth complained that their needs weren't being met 2 out of 10 youth go on to live productive lives and that's not a lot.  Retention rates are high, and there were no positive recruitment efforts they hired friends and family who could pass the test. The hardest part of the job was knowing that some of the youth didn't feel safe. Due to being bullied by STAFF and youths and the youths information was not kept confidential. staff and peers would use private information to belittle or embarrass other youths. What made it even harder was not being able to report this due to retaliation from staff and managers.  The most enjoyable part of my job was being able to work with the youth being able to encourage them and being asked to pray with them.

DJJ needs to take a long hard look at MGA. Please protect the girls that are getting treatment by hiring high quality staff and quickly replacing the toxic staff on shift there. You don’t need to wait for the girls to make an abuse call, be proactive and look at any use of a hold camera footage for the last 6 months and you will see improper holds. I left because I care too much about myself and my future of working with kids. Other supervisors and people on locations as leaders will push you to sign off on paperwork knowing there is misconduct. The facility itself is NOT secure. People are not scanned in properly allowing access to contraband, doors don’t lock properly allowing escape attempts. I am blowing the whistle on this because these girls can transform for the better but they are disrupted by the staff. The staff is immature, burned out, petty, and do not understand the gravity of their work. Please hire some people with ETHICS AND MORALS who care and believe in these girls. I would actually return to work here if staffing and facilities were fixed. This is meaningful work that needs to be done.

You have to love kids in order to survive here. This is not a place you work because you simply need a job. I loved working with the company, it has great perks. Talking and mentoring youth made me feel good. these kids need help, they're not bad kids just made some poor choices in life and at this stage we can redirect them back on the right path. Day to day was different no one day was the same. Like I said you have to love kids to survive in this field. Its well worth it if you looking for a great career. A shift 7am-3pm wake kids up for hygiene and morning routines,breakfast and school. While in school the teachers maintain their class only minor redirects if needed from staff. B shift 3pm-11pm the down time where the youth tented to get into trouble with horseplay. Making sure youth follow procedures are the main role of staff. Talking and mentoring come with time and trust built between staff and youth. Maintain sight and sound supervision is vital to the success of the entire company. C shift 11pm-7am conduct accountability checks of youth as the sleep, mostly. A little cleaning is done on every shift to maintain the cleanliness of the facility.

Top Job Titles	Average Salary
Registered nurse 5 salaries reported	$36.06 per hour
Therapist 24 salaries reported	$66,167 per year
Youth worker 10 salaries reported	$19.00 per hour
Licensed practical nurse 12 salaries reported	$26.00 per hour
Case manager 14 salaries reported	$46,519 per year

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