security officer

front desk agent

senior cook

room attendant

housekeeper

Trump Organization

When getting an offer at Trump it is a very exciting experience. Going through orientation the excitement continues as you are sold the "Trump Lifestyle" and culture. There is half a week of orientation where you are given the history of the company and an overview of the property. After orientation, there is a week of cross training between departments that is very helpful. Once getting to the position you were hired for, the fraternity style initiation begins. Although they only hire people with prior experience, you are treated as if you have no knowledge in your field. My experience and others, after surveying my colleagues and even managers is that the first 3-6 months is almost a miserable experience. You come home feeling defeated and minimized everyday. The training I received for my position was minimal, it was the busy season but they just threw me out on my own and then criticized every interaction. 

The pros and exclusivity of the job is that Trump is a Forbes five-star hotel meaning, every interaction must be conducted within the stringent guidelines; this is something I enjoyed. Managers are quick to point out faults and do secret shops of interactions to ensure guidelines are being followed. 

Turnover is extremely high! In my time with the company the front office saw more than 5 new managers,  from Front office ops managers, assistant front office managers, even up to director titles.

Part of the company's mission statement is: 

We believe that by creating an unsurpassed regard for our associates, our associates will, in turn, create an unparalleled guest experience that will ultimately translate into the success of all of our stakeholders.

The biggest fallacy of the mission statement is the claim that they create an environment that strives to create and unsurpassed regard for associates. The Hotel Manager has an extremely bad and rude (for lack of a better term) reputation among employees. There is a management team of six executive level members: on a good day, you would be lucky to be acknowledged by two of them if you passed all six in the hall on a given day. From my understanding, they used to have an employee appreciation lunch in the ballroom every month when the hotel first opened. They then changed that to once a quarter, or four times a year. In almost two years I recall attending two of these lunches. They also do not have any team building, off property activities, or an employee Christmas party. There are activities that employees feel management engage in to pat themselves on the back, or fulfill a quota. For example, overnight/3rd shift breakfasts, and the executive committee "serving" employees food on 'blue sky day'. It feels disingenuous, like a publicity stunt or an ego boost for them.

A job well done also goes unnoticed quite often. Every holiday season, the company is big on collecting St. Jude's donations. Eric Trump is a big contributor to the organization, hence our participation. St. Jude's is a great organization and a worthy cause, but it gets highly stressed to employees. A college of mine was the number one collector of donations, with over $5,000 collected personally. His "thank you" from management was a Google template, elementary school, certificate of achievement . The endorsement/signature line read "principal/teacher" and was signed generically "management" by the hotel. Very disrespectful. He did get to take a picture with Eric Trump though! :|  In the past, former agents said the hotel had given away free nights stays in the hotel to the top two or three fundraisers as well as a gift card. AKA they keep cheapening their appreciation. 

Overall, job security is pretty good, they slow down in the winter but you would have to be completely incompetent to be fired. In order to receive a promotion, you will likely have to go to a different hotel unless you are one of the few "chosen ones/golden child" of certain managers or directors. They highly favor foreign employees as well. 75% of the managers are European and if you are as well, you may have no experience, but if you are from overseas, Ireland especially, you will be hired. 

The biggest pros of the job is connecting with guests and residents and creating relationships. There is the opportunity to meet and connect with people from all over the country/world. There is also the opportunity to go above and beyond for the guest by making their stay special, for example; being able to upgrade for special occasions or sending complimentary chocolate or champagne.

Working at Trump Doral as a Banquet Captain/Bartender/Server has been an exceptional experience for me. From day one, I was welcomed into a team of dedicated professionals who genuinely care about their work and each other. The atmosphere at Trump Doral is not only elegant and luxurious but also filled with warmth and camaraderie.

As a Banquet Captain, I have had the opportunity to showcase my leadership skills while overseeing events and ensuring that everything runs seamlessly. The management team at Trump Doral is incredibly supportive, providing guidance and encouragement to help me excel in my role. They value open communication and are always receptive to new ideas and suggestions, making it a truly collaborative work environment.

One of the highlights of working at Trump Doral is the opportunity to interact with guests from all walks of life. As a Bartender/Server, I have had the pleasure of creating unforgettable experiences for our guests through exceptional service and attention to detail. The satisfaction of seeing their faces light up with delight as they enjoy our exquisite cocktails and delicious food is truly rewarding.

The training programs at Trump Doral are exceptional, ensuring that all staff members are equipped with the knowledge and skills necessary to provide the highest level of service. Whether it's learning about the art of mixology or mastering the menu offerings, the training is comprehensive and ongoing, allowing us to continuously grow and improve in our roles.

The work-life balance at Trump Doral is also commendable. The management team understands the importance of taking care of their employees, offering flexible schedules and providing support to ensure we have time for personal commitments and self-care.

Lastly, the sense of pride that comes with being part of the Trump Doral team is truly unmatched. The dedication to excellence and the commitment to creating unforgettable experiences for our guests is palpable throughout the entire organization.

Overall, working at Trump Doral as a Banquet Captain/Bartender/Server has been an incredible journey. It has allowed me to grow both professionally and personally, surrounded by an extraordinary team of individuals who share the same passion for hospitality. If you're looking for a workplace that values your skills, fosters creativity, and offers endless opportunities for growth, then Trump Doral is the place to be.

What is the best part of working at the company?
The work environment was clean, safe, and welcoming. The staff were friendly, which made it easy to build meaningful relationships and lasting friendships. Working as a Concierge was exciting because it required staying up to date on the latest shows, restaurants, and events happening around town—ultimately enhancing each guest’s experience and making their stay more memorable. Overall, it never felt like “work”; instead, it felt like a privilege to do something I genuinely enjoyed.

What is the most stressful part about working at the company?
The most stressful aspect of working there occurred during visits from Donald Trump, as the security protocols for entering the building became significantly more extensive. While it could be challenging at times, I fully understood the importance of those measures and the necessity of ensuring safety at the highest level.

What is the work environment and culture like at the company?
The work environment and culture were highly diverse, with employees representing many different parts of the world. This created a unique opportunity to learn from one another and broaden perspectives. The atmosphere fostered a strong sense of inclusion and acceptance, making it a truly enriching place to work.

What is a typical day like for you at the company?
A typical day began with ensuring my uniform and overall appearance were professional and presentable, especially since my desk was located at the main entrance where guests formed their first impressions of the hotel. I regularly checked emails to address any upcoming guests’ questions or concerns in a timely manner. Throughout the day, I listened attentively to the needs and preferences of guests who approached the desk seeking recommendations or assistance. I also made calls to coordinate experiences, secure reservations, and confirm arrangements to ensure each guest enjoyed a seamless and memorable stay.

I regret ever working here.  I left my job in the Strip, gave up my seniority, and everything else for this place.  I worked security here for almost a year.  I was miserable working here, especially on swing shift.  

The turnover rate for the security department is super high.  Especially for Dayshift and Swing shift.  I was amazed at how many people quit after being there for less than a month.  I should have done that.  

The micromanaging is ridiculous!  Everyone is expected to do the job the same.  The daily checks are too much.  The job itself is actually boring.  

Some security officers think that they’re a supervisor.  Especially when they work dispatch.  These individuals make an issue about small things and cause their fellow workers to work more and harder.  Especially on swing shift.  You have 8 hours there and you’re expected to rush doing everything. 

When you leave this job all you want to do is go to bed because they expect you to keep moving.  They also make an issue if you take too long doing a floor check or whatever.  

The mandatory OT exhausts everyone.  People come to work burnt out and not thinking straight.  You still get into trouble if you make a mistake.  Even if it’s something small like signing a key in the wrong book.  

I got a half point for a miss punch.  I forgot to clock out when I got off work once.  I did a 12-hour shift on my day off and they held that against me.  

The training is terrible.  Some sups show you once and expect you to remember it.  When I trained on dispatch, I was left alone to figure everything out while my coworkers purposely gave me a hard time and expected to know everything.  

Nothing gets done to prevent security officers from acting like supervisors.  They speak to new hires any way they want, give them attitudes even over the radio.

I have so much more that I wish that I could tell about how terrible it is to work here.  I regret ever working here.  I wish I had kept my casino job.  

This was a great starter job for me and a solid introduction to the hospitality industry. Most of the team members on the property were incredibly friendly, and the company really does live by its core values of luxury, poise, and great service. The HR team deserves a special mention — they regularly organized fun events and holiday parties and offered great discounts on services, which made employees feel appreciated.

However, there are definitely some areas that need improvement. The pay for essential staff, especially housekeeping, was disappointingly low considering the owner’s outspoken values and living cost in Miami Florida being so high. it feels like there’s no excuse for overlooking fair compensation.

On top of that, front desk employees are expected to stand for their entire shifts with no option for seating, which is both outdated and unnecessarily harsh. Speaking of outdated, the building itself is very old and in serious need of maintenance — everything from the infrastructure to the facilities could use attention.

Overall, it’s a great place to build your skills and start your career, but I hope they start putting more effort into supporting their staff and maintaining the property.

Working for my company which is actually in Mooresville, is one of many elite Properties.
Everyday is visual fantasy of what seems and looks like a backlot on a studio ranch. White buildings with gas lit streets,  gold fixtures on doors with sun bouncing off chandeliers, this is a very happy property for employees. My co-workers are like family, we are close and loyal
to each other, and should one fall, we don't let you hit the ground, we carry you onward and upward. 
We are a  Customer service based company with about 2,000 private customers, all of which know me or know of me. Walking around the property and hearing someone call my name as they run to tell me about a birthday party , of a child's graduation , thats what makes this property a pretty special one. 
The Hardest part of working here, is not being able to cut my ideas off in my head and having to save them for the next day I will be at work. So, when an idea pops into my head, always helps to record it or make a post-it note, does anyone write anymore? 
I would say in all, this company has ,many perks, one being that in the summer, when everything is green and healthy and full of life, you can't help but stop where you are, take a breath, and realize 
this is what life is all about..

The job tends to be much more quiet and slower paced with each individual table. You want to service the guest but not intrude too much into their visit. That does not mean that it doesn't get busy either. The amount of reservations we have tend to be very accurate in determining the business for the day. Management is probably some of the most accommodating and enjoyable presence I have seen in management. They really want you to be happy working there which is great. My managers often thank someone for coming in on their day off to help cover a sick person's shift. which I have personally never seen before at any job so frequently. They go out of their way to help you. Workplace culture is very open and friendly. The only times people bicker is when there is a big rush and there is a lot on everyone's plate which is so typical like any other workplace. Even then, its not common at all because everyone is so willing to help each other out. The most enjoyable part of the job is just engaging with so many people each day which is what makes serving such a fun job.

Every day was a different day wit many issues due the reconstruction. The final renovation is beautiful outside but many issues inside (sewer and drain lines the old ones, AC chiller water the same, paint color in flat finish to problematic for the maintain, Plumbing issues for the future, to many defects in electrical installations, etc) in guest rooms and in the public areas.
The future maintenance of this hotel will be a big challenge due to the quality of the construction.
For me was an excellent experience to learn about every thing that you have to review during the renovation phase, but the DOE has to be more interactive with the construction since the beginning, Thanks to the few engineers that are in the team every thing was running fine but the motivation of the team always was in a low level. 
Engineering Department is responsible for all the repairs and maintain duties. After the renovation all maintenance duties were increasing in number and complexity due to the quality of the construction.

I work in a department that is very interactive with other departments to ensure guest satisfaction where as a team we strive to exceed guest expecations and create a memorable expeirence. Being in a position that requires great attention to detail and the ability to multi-task, the working environment may appear to be chaotic to those that do not know the daily routine of my department, but for the team I work with, "organized-chaos" is a typical day. The co-workers I have are like family. Like any family, we have our disagreements, but at the end of the day, our overall goal is guest satisfaction and personalizing a guest(s) experience.
The most enjoybale part of my job is interacting with guest and getting their feedback for their experience. Creating a great vacation for guests and their families is a reward within itself.
The hardest part of my job would be fulfilling guest request that is beyond the company's means. Although the hotel is titled "Trump", there are some things that we as associates cannot provide in order for a guest to enjoy thier Hawaii vacation.

Only there for 6 months but here's what I experienced. Security & discretion is Top Priority at this property! Primarily greeted residents & guests, & registered & directed guests & vendors. Served as primary contact for incoming phone calls &/or guests of management. Maintained a daily data entry log of activities (i.e. resident guests, service calls, deliveries, etc) Researched & prepared the resident monthly newsletter. Work environment felt a little stiff at times ...sort of like walking on eggshells.Co-workers not always willing to help w/ projects to avoid going into overtime. The limited space behind he Reception desk can be a bit taxing on the back &/or knees as one has very little room to move around in & must remain in position at all times. As a long-time hospitality professional, the personal interaction w/ the residents (& their pets) always made my day & helped make the resident/staff relationship more pleasant!

Top Job Titles	Average Salary
Security officer 8 salaries reported	$25.75 per hour
Front desk agent 8 salaries reported	$27.63 per hour
Senior cook 5 salaries reported	$26.60 per hour
Room attendant 3 salaries reported	$25.67 per hour
Housekeeper 4 salaries reported	$25.50 per hour

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