Turbo Tax

Literally, out of 30-100 back to back calls only one person seems to know a) what taxes are b) how to file them and c) have an actual reason as to why they need assistance. One other thing, there is a lot of prank callers, so job becomes vague. Pay is slightly above average for the same pay you could get at any call center. 

Yet, really this review is more of a statistical analysis of how ill informed and misguided people are with taxes. Basically, majority of America, and I mean at least 85% do not know how to do their own taxes (without fail and surprise). TurboTax is a self-guided and self-service system. My advice? If anyone has to many tax complications they should immediately get a cpa or get TurboTax Live Services. It is amazing how many people go year after year filing their taxes without a clue of what to do. On that note, there are a ton of simple tax returns like… a simple click-and-import and people still have somehow immediate complications with a self-service product. I have seen people with just one w-2 get so frustrated at the very beginning My Info tab of TurboTax and just drop the Free Edition itself. 

In short, if you have the support patience and  can resolve a bunch of stupid situations be my guest-but.. some of those situations are so minor it can make the job seem so vague and mundane instead of technical support. 

Also technical support people ARE NOT Tax Experts. You have to sign up for that approval process. Technical support received knowledge from them from basically an online base and that is. They are meant to help you with the system not the taxes or hard advice.

I'll just start off with the end of my job. I was let go without being told I was let go. I logged on to see my schedule for the week and there was nothing there. It took an entire day to get ahold of someone for them to tell me I was no longer employed. 
Next worst thing, the customers. Being yelled at every other phone call was not mentally healthy. We weren't allowed to end the call. We were expected to take the verbal beating and help them no matter what they called us or threatened. Not okay.
The schedule was ludicrous. I would be scheduled to be on at 1. Get logged in five minutes before that, and they'd yell at me cause they changed my schedule to the morning without telling me. They expected me to get off my shift at midnight and be up at 5 or 6 just to check if my schedule had suddenly changed. That's unacceptable.
The pay was not worth the stress I went through. I was pretty messed up after some of the phone calls.
Overall I would say this company does not care about it's workers or their mental health. Not worth working there.

You take calls from customers who are upset and confused only to upset them more because you don't have enough training to help them. You are given a chat room to find the answers to their questions, the chat room gets bogged down quickly and you have to wait a long time to get your answer, if they answer you at all. The training is self lead and little interaction with the trainer. On the second week you are given your supervisor, who is little to no help. I had a lot of questions that didn't get answered. They tell you to just google it. You are left on the phone with angry people because nobody really knows what they are doing. I was really excited about this work from home position until i learned that they just hire anyone who applies and expect you to know what to do. My training class had a head count of about 14 to start out with and there are only about 3 people left working. My advice would be don't even bother with this company.

What is the best part of working at the company?
TurboTax regrettably was not a fun place to work, they will reel you in with lies. There is no support, no help, no fun.

What is the most stressful part about working at the company?
EVERYTHING! They will not teach you how to do the job, just how to navigate through their systems.

What is the work environment and culture like at the company?
Stressful! I worked from home with Turbo tax and they turned my home into a very stressful environment. What a horrible place to work. They do NOT care about you, they only care about how much money you will make for their personal gain. Their systems SUCK and the people there are not friendly or helpful. No wonder the Customer Service sucks. You can never reach anyone, whether you're a customer or an employee who needs help. NEVER AGAIN!!

What is a typical day like for you at the company?
Utter Chaos. Stress and prepare yourself for a heavy chance of anxiety.

I typically would answer calls from customers with questions about the Turbo Tax program or their tax returns. I learned that you will deal with all kinds of people. The management and co-workers were amazing to work with. Everyone was so friendly and if you had any questions they were answered immediately. The most enjoyable part of the job would have been talking to all the different kinds of people. Sometimes we would be on calls for hours due to having to update or something and you would learn to much about the person you were talking to just in the few hours. The long calls were the best part of working there because once you was able to fix their tax return or their Turbo Tax program they were so thankful and happy that they had such great customer service.

 I was hired for Turbo tax..training is non existent..you learn how to log on to alot of programs and systems..you create alot of passwords..then your given modules to do for training. Anyone can pass a module. But putting into practice with no actual training was insane. Your told to Google questions and not to transfer calls. If you need help you better have a good reason and have it typed a special way to get answer. For me personally It was highly uncomfortable and unprofessional to speak to customers and not be able to answer the questions. You would think if Sitel takes the time to send you a computer , they would take the time to train. I will say the person out in charge of taining was very kind and patient with everyone. She was doing her job with the time allotted to her. For the pay..it's not worth the stress.

Working for Turbo Tax Product support was a great experience working with new people learning new skills earned weekly bonus for job performace, management had a high turn over so getting used to a manager would sometimes be difficult the hardest part we might have in a day if a person couldnt get the correct software to filed there taxes sometimes you would encounter upset customer but over all after the call i  usually calmed the customer down by assisting them with what ever issue they would have encounter concerning turbo tax product I really enjoy getting to work early weekly raffles talking with people from all over the country..

What is the best part of working at the company?
The people were nice and helpful. Training was just overwhelming and not explained properly. There was confusion on what exactly my title of position and what exactly my duties were. 

What is the most stressful part about working at the company?
The only time it felt stressful was when I couldn’t get the help I needed and being cussed at randomly. 

What is the work environment and culture like at the company?
It was mostly positive and light missy times. It did have a very diverse vibe which was nice. 

What is a typical day like for you at the company?
A day would be either go by fast or go slow. Depending on the demand my days can be short and sweet.

What is the best part of working at the company?
Remote work from home and several ways of interacting with clients.

What is the most stressful part about working at the company?
The fact that some people think they know more than others just because they have their CPA degree.

What is the work environment and culture like at the company?
Very uneven I can complete a tax return just as easily as anyone else but if you don't have a degree than your ignorant.

What is a typical day like for you at the company?
Work 8 am to 7 pm daily back to back calls and barely a break.

It's a wonderful advantage to be able to work for such a great company from home and to be granted the privilege to work the hours that are best for me.  I get the days off that I need.  They offer good benefits and opportunities for advancement.  The management is great and the team of co-workers is awesome.  A very nice company to work for, indeed.

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