TurboTax

for starters, training was very poor. it was about two weeks long six hours and basically was rushed and was not trained to take calls was just taught how to navigate through programs. when i started taking live calls it was a disaster, i was basically just thrown out there not knowing what to do or say. while working i would receive tax advice and tax support calls without me knowing anything about it. if you didn't know an answer you have to contact tier2 agents who take forever to answer, and while you are researching you are speaking with the customer and they started to get frustrated while you do not know an answer to their issue. it is very frustrating because other agents are not helpful at all will just answer with links that you already searched for, can be rude at times customers can also be rude and asked to be transferred if you do not have a fast answer so you need to request a transfer only if you are allowed if not you have to suck it up and deal with the call and possibly an angry customer. and to make matters worse, you do not get paid for what you work for. so no i do not recommend at all working for this company.  unless you are a tax expert other than that you will be lost and not get treated well. 

Taking an opportunity to be a Seasonal Tax Expert for TurboTax was one of the best professional decisions I’ve made. 

A typical day at work involved logging on to my computer at home, reading emails to catch up on any important updates, finishing up loose ends from prior days’ work, and making myself available to take calls. 

I’ve had 2 managers in the 3 seasons I worked in this role. Both had a laid back management style and were incredibly nice. Neither micromanaged which is something I don’t work well with. One had a better personality than the other and was so funny. 

I learned so much about taxes and tax preparation from the various tools we were given - TaxBook access, Lead support, and internal articles. 

The hardest part of the job was answering questions about tax topics I had never dealt with before. But even that obstacle could be and was overcome. 

The most enjoyable part of the job was getting to save taxpayers money and getting to know people from around the country. There’s something about opening up about finances that encourages people to be open about other aspects of their lives. 

As a product expert, I have had the opportunity to thoroughly evaluate TurboTax and I must say that while it is a decent tax preparation software, there are definitely areas that could use some improvement. The software's user interface is intuitive and easy to navigate, making it accessible for users of all skill levels. However, I found that the guidance provided by TurboTax can sometimes be lacking in depth and detail, especially for users with more complex tax situations.

Additionally, I noticed that there were occasional errors in the calculations and suggestions made by the software, which could potentially lead to inaccuracies in the final tax return. As a product expert, I believe that TurboTax could benefit from enhancing its error-checking capabilities and providing more comprehensive explanations for users to ensure accuracy in their filings.

Overall, TurboTax is a solid tax preparation tool, but there is definitely room for improvement in terms of accuracy and guidance. I would recommend it for users with relatively simple tax situations, but caution those with more complex financial circumstances to proceed with caution and perhaps seek additional professional assistance.

TurboTax is very active in assuring that its reps are not only well prepared for taking each and every call, but also in making sure that they are enjoying the work they do. Every weeks meetings were held to give updates on software and tax information. I learned a lot about tax laws while with TurboTax. I also learned how to care for customers in a caring way, and to develop my problem solving skills. Since we were dealing with Taxes, there way a lot of varying issues. Management was very effective. My Co-workers were a true team. We assisted each other were able to solve any issue. The hardest part of the job was learning on the needed tax laws. They were many in number and constantly changing. The most enjoyable part of the job was solving an issue that was really complicated. This provided a huge sense of accomplishment and satisfaction knowing I was able to assist the customer.

So if you want a job with no training only videos and told to Google answers I guess this is a good job for you.. and be told a whole class was fired during training then YES have at it! How do you expect your workers to know what they're doing when you cram 50 videos and articles in 2 days. Trust me asking questions you'll be made to feel dumb and struggle even more! I feel like the New Employee Training was WAY better than the actual training.. and the people that could help you, you can only use as a last resort or we were told it would irritate them. So what exactly do you expect us to do? Struggle? If you want what you call Product Experts you should train them like that not basic Customer Service. 

I work seasonal. Training is poor quality with editing errors and parts that do not function as they should. Management is non-communitive and never cover any thing substantive that would help you or make you feel part of the organization. 

No room for growth. I tried negotiating higher pay for returning a second year, no luck. Contacted HR about a job listed by a headhunter, again no wish to help a returning employee build a life with the company, and no offer to talk to a recruiter. It's all "find openings and contact the recruiter for that position" which is ok, but an outsider can do that. Why bother to stay with no advancement and no investment in you? 

Seasonal position as a tax support, company lacks adequate training, very fast pace environment, not allowed enough time to learn how to navigate through their system, poor case management system, team leads provide misguided resources; be careful, also be very careful to ask support from team leads becauce management will use this against your bonuses..there are lots of problems with navigating through their system, tax support specialists are put in this position to fail which impacts their bonuse,  Transfer calls are not monitored correctly expect to receive transfer calls from a customer that has been on hold for 2 hours and already upset.. Good luck..

As product support you will be the one who catches all the calls. Some people need tax help, sometimes people find bugs in the software. Other times customers didn't realize that don't have a CD drive in their computer. While some are having some major computer issues ( where is net framework).

Many times you will not really know what the problem is and your calls will become long, if you are one of the agents willing to really "help" the customer. Long calls are frowned on but most of that time is lost waiting on second tier supports help.
If you don't know anything about PCs and Macs you will learn about them deeply trial by fire style. I found the jobs really stressful even though I know a lot about windows comuters.

The typical day at work would be come in about eight minutes before you clock in and set up your tools in your computer. Have every thing you need to last you for at lest  three to four hours till brake that includes snacks, not pad, pins, and to make sure your comfortable. then you will be ready to take calls and be all set. on another note My co workers were very knowledgeable and were very helpful for the times I was stuck on a question. I would have to say they hardest part of my job would be is when you get stuck on a very busy day where you ant find any one to help you on a customers question. Over all the experience  was fantastic and they always did fun games to keep us motivated.

Helping customers with issues and dealing with their attitudes on average day. I learned how to be troubleshoot issues, how to get into the customer computer and fix the problem, learned how to be more sympathetic. Management was not able to be contacted all the time, work place was great because i worked from in my home office, the hardest part of this job is worrying about system issues and if your computer will shut off during bad weather, we don't get paid for that. My most enjoyable time was training process and meeting new people.

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