hvac technician

hvac installer

plumber

customer service representative

brand manager

Turnpoint-Services

I joined with high hopes and aspirations, excited to contribute my skills to a fast-growing company that was changing the home service industry.

However, my experience has been marred by an oppressive leadership style, specifically in the marketing department. It is disheartening to witness the detrimental impact this approach has on the department’s culture and the well-being of its employees.

One of the glaring issues with the marketing department is the authoritarian leadership style from the VP. Decision-making is concentrated in the hands of a few, with little room for input from the rest of the team. This top-down approach has created an environment where employees feel their opinions are undervalued, and their voices go unheard and at times. The lack of collaboration and engagement within the team is palpable, leading to a disheartening sense of isolation among employees. Mandates and policies are utilized frequently, even in how we're allowed to contribute feedback, further contributing to an oppressive culture. When people ask the why or try to provide feedback, it’s common to get a response that this is a “non-negotiable.” As a result, employees are hesitant to express their concerns, share ideas, or offer constructive feedback. This has resulted in a toxic work environment where the potential for personal and professional growth is limited.

Management should consider adopting a more impactful approach by soliciting input, offering encouragement, providing coaching, and equipping individuals with the necessary tools to ensure their success.

There seems to be a lack of experience at the higher levels that’s needed to effectively guide the marketing. Decisions at times are often arbitrary, inconsistent, and lack strategic vision. This has not only hindered the company's growth but has also contributed to a culture of confusion and frustration among the team.

It is disheartening to see the potential of talented individuals being squandered in an environment where leadership is unable to harness and nurture their capabilities. 

The absence of a collaborative and open environment, coupled with the lack of experienced leadership, has created a workplace that hinders employee growth and undermines the potential for success.

I hope that the company recognizes the need for a change in leadership style in the marketing department to foster a more positive workplace culture and to drive higher-performing teams. A servant-led leadership style would be more effective in the marketing department. 

Consider an anonymous survey for others to express their dismay as they already do it amongst each other. 


Almost every decision made by Turnpoint has been a step backwards for us. It's hard to believe they want us to actually succeed with the decisions they make for us.

The change in benefits have been good for the most part. I've never had a co-pay at an urgent care until this year, but I'm pretty satisfied otherwise.

They changed our company devices for the worse. We had NO issues with our previous carrier, but made us switch to a new one, and we've had constant issues since. They ordered super cheap phone cases with no screen protectors, for field technicians who get dirty every day. They made us change our phone system. When customers call in, they can't route to specific people but even worse, they can't leave messages for office staff. We are wired to our computers so we can't do other tasks while waiting for phone calls. They also shortened our breaks from 15 minutes to 10 minutes. Now I'm hearing they want our local coaching meetings with each other to be via video so they can pop in whenever they want to.

Their motto "we turn bad days into good ones" has become a joke. I do not recommend working for a Turnpoint company. I stay with my employer because I'm a long-time employee and love my job, the customers, and who I work with.

If you are okay with a corporate atmosphere, this is the place for you. They buy up local businesses, saying they are going to "keep them the same", but then run them like a corporate company. You'll get support and great management at a local level, but NONE from TurnPoint, which is the headquarters. Have a harassing, disruptive employee? You're on your own. Want to get paid fairly? Bring in the numbers they want, in any way possible. Even if it means firing overhead, price gouging and changing the culture just to get it. They want us to upsell and change our prices constantly! They don't care how hard you work, how many time you say "yes" to their asks, they only want their $. You can tell that our managers don't get supported and just look stupid because they never have answers to the questions we have. We're told that's just the way it is

TurnPoint Services has a great focus on work-life balance and flexibility. The company accommodates flexible working hours and remote work options, positively impacting my productivity and job satisfaction.

The presence of strong female leadership at TurnPoint Services has been noteworthy. Their forward-thinking and supportive approach enhances our work environment, encouraging both autonomy in managing projects and a healthier work-life balance. This leadership style supports my professional development and adds a layer of empowerment in my role.

Overall, TurnPoint Services provides a respectable and supportive atmosphere that values the balance between personal and professional life. I appreciate the opportunities for growth and autonomy here and look forward to my continued progression in this environment.

The new “manager” for call center operations is actually the Director of Call Center Operations. Feasibly and with all prowess she abused this to the best of her abilities. No experience with people, very unkind and untrustworthy.

Serving our team members is our primary objective and together we serve our customers. We have a culture of continuous improvement and, with that in mind, we recognize we'll never be perfect and strive to identify areas of opportunity to progress as individuals and as a company. 

Enjoy working here. From management to front line workers, the positive vibe is awesome!!! Certain times are busy, but you are not running ragged and exhausted at the end of the day

Great place to work,only draw back they don't give raises. Will praise your work performance but will not give you a raise unless you threaten to walk.

Completely unprofessional no leadership no follow-up on anything you are left dealing with problems on your own and being misled about everything. Not a family environment they don’t care about there employees just the bottom line you are just a number nothing else 

Turn Point Services has a great track record of providing solid career opportunities for their employees.  Training, culture, compensation, benefits, etc. are all top priority for their company.

Top Job Titles	Average Salary
Hvac technician 4 salaries reported	$17.50 per hour
Hvac installer 1 salary reported	$30.84 per hour
Plumber 9 salaries reported	$80,000 per year
Customer service representative 3 salaries reported	$22.50 per hour
Brand manager 9 salaries reported	$83,225 per year

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