room attendant

cook

maintenance engineer

server

payroll clerk

Twenty Four Seven Hotels

I worked for Hampton Inn under Twenty Four Seven Hotels and found the experience disappointing from a leadership and organizational standpoint.

My primary concern was that advancement opportunities did not appear to be based consistently on merit, performance, or demonstrated operational results. The promotion process often felt selective and subjective, which made it difficult to see a clear path for professional growth.

I also observed what I would describe as a "Peter Principle" culture in several areas of leadership. Strong performers were not always the individuals being elevated, while some leaders appeared to be operating beyond their level of competence. The result was avoidable inefficiency, inconsistent decision-making, and reduced confidence among staff.

The most concerning issue was workforce planning. Scheduling instability and staffing shortages developed despite sufficient time to prepare for known personnel changes. Rather than proactively hiring and training replacements before key positions were lost, the burden was placed on existing team members to absorb the disruption. This created unnecessary stress and instability for frontline employees.

Having previously managed a hotel through challenging market conditions, including maintaining occupancy above 90% and significantly increasing annual revenue, I believe many of these issues were preventable through stronger leadership, better succession planning, and more proactive operational management.

There were good people on the team, and I appreciate the opportunity I was given. However, I ultimately left because I lost confidence that leadership was addressing operational challenges strategically and in a way that supported long-term staff stability.

Pros:

* Some dedicated and hardworking team members.
* Valuable hospitality experience.

Cons:

* Limited advancement transparency.
* Inconsistent leadership effectiveness.
* Poor succession planning.
* Preventable staffing instability.
* Culture that appeared to value internal politics more than operational performance.
* Workforce planning and staffing decisions created preventable operational instability.

Given the company's current employee rating, leadership would benefit from self-reflection regarding organizational culture, hiring practices, advancement opportunities, and workforce planning. Based on my experience, many of the issues cited by employees appear to stem from systemic leadership and HR decisions rather than isolated incidents. My interactions with HR leadership, including Ms. Lisa G., contributed significantly to my concerns regarding communication, hiring practices, and confidence in the organization's commitment to merit-based advancement. Meaningful improvement will likely require honest evaluation of the processes and decision-makers responsible for attracting, developing, and retaining talent.

Terrible place to work. GM micromanages from his office; which he sits in for at least 8 hours a day. Mangers are unable to hire or even discipline with absolute GM approval. 

Mangers cannot make any purchases without absolute GM approvals. We were even told we cannot purchase room keys because we needed to save money.

GM assigns projects and asks for manager insight only to say that he does not like the idea and that we will be going with his idea instead. He even decided to go with a vendor estimate that was significantly higher because it was the company he wanted to use. 

Associates run all over the GM and mangers have zero ability to discipline associates. If a manager attempts to hold associates accountable, he will tell the manager that they are decreasing employee morale and that is not acceptable. Associates know this and run to the GM any time a manager attempts to correct negative behavior. One associate even violated company/Marriott policy and lost over 3k and nothing was done about it.

This GM has gone through 3 AGMs, 1 Executive Housekeeper, and 1 FOM in 6 months. What's the common factor here? The GM.

The managing company is probably fine to work for, but they do not provide any oversight to the hotel and do not hold the GM accountable.

There is no culture. This company has so much growing to do, its amazing they have 11 hotels to run. They are a melting pot of various backgrounds which should be a good thing, however,  they all try to show off their feather colors. The results are unbalanced. You won't have one boss or 2 you will have 5 people micro managing you. They literally sit at your desk watching every move you make telling you what to do, how, and when several times a week. Very uncomforable feeling. There is no balance in life and work, way too many hours spent  trying to keep up with the excessive demands and over load. The staff at property level was amazing. Very hard working group of managers, and no gratitude or thanks are ever given from corporate. Always adding more work, pulling you in too many different directions.

Twenty Four Seven Hotels Sucks.  They dodnt really care about workers. They think they know how  to run a hotel but yet after they take charge of a hotel alot people start leaving, they dont care if you have emergency  calls and they paid is really low, is stressful. Breakfast area they only give 6 hours to serve n have everything clean ridiculous, I have been on smaller breakfasts  ares n they give 8 hours to serve , clean  and they have less  items  to offer. Housekeeper  were told that 18 rooms were for 9:30 hours to clean but yet  after few days there  start giving 18 rooms and they wanted before 8 hours. They enforced  them to leave there pphones but yet maintenance, front desk and breakfast  can keep them I  believe  thats discrimination

Not a good company to work for...very disorganized and with horrible benefits,super expensive health insurance and only after 3 months of employment.
They don't apreciate you at all,they always get in your business and try to make you feel like garbage.
They don't make you feel comfortable at work,most of the managers are incompetent they don't even have qualifications to be in the positions and they talk with you like you are less then them.
The best memories are for sure my coworkers that made my days good and that's it.
I don't advise anyone to work here only in desperation.

I started at this company as Executive Chef almost 8 years ago, I had zero hotel experience and was warned of the "hotel industry" by many people before starting.  Almost a decade later I have had the opportunity to work with a handful of great managers and company leaders and been giving the tools to grow from managing the kitchen to now managing the entire hotel, as well as being tasked with helping many of our other hotels with Operations, Food and Beverage areas as well as onboarding new GM's and new hotels. This has been a great place to work and I look very forward to OUR future.

Loved my job as a housekeeper, until I was offered a higher position as executive housekeeper. Worst training ever.I had to learn from my mistakes all the way through. Managment only care about themselves and their numbers.This company needs more structured policies for there company and a training system for management also hiring the right people. This company will make u hate hospitality when its really a loving job if u love making people happy.

My time working for this company was riddled with false promises and unprepared management who were ego centric and unable to look beyond their own selfish needs. There is a void of communication and team work. If you enjoy working in a feudalistic environment then by all means this your type of work environment. A dictator and his followers, this company lacks vision, empathy, and basic ethical standards. 

They bring shame to the brands they manage.

The only phenomenal person was the front desk manger amazing !!!!!!!!!!
This is the worse company in the inland empire to work for they do not care about guest and how they are treated !!!! It is all about $$$$$ and they do not care who ,how , why  , as long as they get that $$$$ and at the customer / guests / employees expense
HORRIBLE HUMANS AT THIS HOTEL!

Since joining this band of quality people, I found the continuous opportunity to grow and make an impact with associates, guests and owners of the hotels. While daily challenges exist in every job, I feel we overcome these challenges by using each other's skill set as a group of dedicated hospitality professionals. If learning and building a career is in your future, then consider 247 Hotel Management.

Top Job Titles	Average Salary
Room attendant 3 salaries reported	$17.00 per hour
Cook 4 salaries reported	$19.31 per hour
Maintenance engineer 1 salary reported	$18.00 per hour
Server 2 salaries reported	$13.25 per hour
Payroll clerk 2 salaries reported	$22.00 per hour

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