patient services representative

radiologic technologist

clinical assistant

medical scribe

physical therapist

Twin Cities Orthopedics

I worked for Orthopedic Medicine & Surgery before it merged with other offices and became what is known as TCO. I was a medical secretary for Dr. Anseth and it was a very good experience. I learned a lot about various medical procedures, surgeries, direct admits to the hospital, prior authorizations for inpatient stays, referrals, and working directly with someone who could be very intimidating, but also very nice and caring, as all the doctors were. 
We were a very small group, so office gossip was maximum, especially within the secretaries who had been there for 20+ years, compared to us young people just coming into the job. I never participated in it, so it never affected me, although Dr. Anseth's current secretary was horrible to work with, I never let her get to me. 
The patients were the best people you could ask for, and eventually I worked with all of the physician's on staff at OMS. Getting to know each one's way of working and their various "quirks" was a challenge, but once I got to know each one, I considered all of them friendly and knew who I could joke with and who I couldn't. 
I would say my experience working there was an 8 out of 10, even with office politics, gossip, personal lives vs. work lives, working overtime when everyone else would leave, not getting recognized for some accomplishments, and people sticking knives in your back to cover their own butts. 
I weighed the good with the bad, even staying there when I had a chance to move up to a manager level of a department at a different location, I decided to stay because of the physician's and patient's. 
I wish anyone pursuing a job with TCO the best. If you work there, take the good with the bad, don't get involved with office gossip, treat the physician's with 110% respect, including the patient's and you will have a long rewarding career.

a lot of phone interaction and computer skills needed for this job
learned a lot about clinic scheduling and procedures
met a lot of very nice people.
a lot of activities were planned for us around the holidays, lot of free breakfast and  lunches etc.. through the year.
Christmas party's etc...
bonus checks were issued for incentives
has the same issues as any company as far as gossip and favoritism.
nice work areas and desks.
lunch room provided with dishwasher, microwave, refrigerator etc..
very high paced job, multi tasking all day long
a lot of phone interaction with patients, clinic nurses, coordinators, and doctors.
good starting salaries, great benefits
micro management
call center environment
they listen to everyone's phone calls that are made and if not satisfied with what or how you are saying things you are rated on your job performance's and incentives this way
you are called into the office and reprimanded if any clinic or person does not like what you said or how you said it...
you are also awarded things when someone has a compliment made
on your behalf.
not much in the way of advancements here at this job!
a lot of positions to apply for, but nothing to advance too.
management was never on the same page with each other
you take 65 to over 100 phone calls a day, you create new accounts update demographic information, put in and take out and verify insurances. schedule appointment's for all orthopedic clinics and body parts, learned how to prioritize these things.
very stressful but satisfying job.

My time on the marketing team was rife with sky high ups and deep dark downs. If you have a creative bone in your body, be aware that no matter what ideas you bring to the table, they will get pressure cooked down to the bones that look like everything that has been made before it by upper management. 

The work itself is redundant and clinical, which can be a good thing for some, but combine that with the uninspiring work environment, and the higher ups breathing down your neck to complete work faster, and as high quality as possible while also doubling the workload with last minute changes, it becomes stressful and overwhelming. Burnout is everywhere and discouraged when brought up. Creative types beware.

Company culture is trying really hard to be as good as it can be, but it falls short in that it expects a lot of enthusiasm out of employees with little in return. For those that don’t have to be subjected to it around the clock such as clinic staff or surgeons, this is an ok place to work, so avoid the corporate office.

I worked as a care coordinator at Twin Cities Orthopedics in Edina, MN. A typical work day for me consisted of patient phone calls, messages to the physician and/or physician's assistant, scheduling surgery and imaging appointments, prior authorization and pre-certification for services, copying and distributing medical records as needed, and rooming patients in clinic. A favorite part about my job was working with the patients and my co-workers. It was fun to see a patient back in the clinic for a follow up after an injection or a surgery and telling me that they felt so much better. My co-workers kept my job fun and we all worked very well as a team, helping out when needed. A challenging aspect of my job was getting duties done while in clinic assisting the physician and the physician's assistant. Challenging aspects of your job make your job more interesting and creates little goals to achieve each work day. This in turn makes you feel rewarded at the end of each day for completing your goals. Management was very good. Always assisting and supportive when needed.

This particular location has issues retaining qualified, experienced and professional individuals in their respected fields at all levels in all roles.  The management at this location has minimal experience within the surgical setting AND leadership experience  The pay is fair, the work is simple, but the culture and leadership components are a major contributing factor in the extensive turn over rate at his facility. The hours worked are erratic and unpredictable. The hardest part of working at this facility was adjusting to the culture, schedule and management model.  The most enjoyable part of working at his facility was the flexibility, no weekends, no call.  I would not recommend this facility to seasoned professionals in the surgical setting, but more likely for those beginning their careers in this setting.

Really clicky place to work. You’ll learn a lot and they will keep you busy but the management is terrible and they all have favorites. Even HR was often times unresponsive and overall not helpful. Worked front desk PSR and the programs they use were crazy unorganized and things would stop working nearly everyday. A lot of employees were often stressed. My manager broke HIPPA in front of me by having one of their employees look into a family members chart, was reported to HR, investigated and nothing happened to them. In fact, the employee that reported it was scolded for doing so because it could very negatively effect my manager. There are many stories like this. After seeing the things I’ve seen and the words said about employees and patients behind their backs I would absolutely never recommend anyone go here even as a patient let alone a future employee.

Go rounds to make sure each room is prepped and equipped with the necessary. Shadow physical therapist whenever I decide, Work on my work journals. Work on work projects. Assist Physical therapists if needed. Set patients up on ice compression. Clean organize gym.
I've learnt everything there is to learn about orthopedic physical therapy. A skill I can do now for sure with my eyes closed is the ice compression machine. 
Great manager, very friendly and always answers questions when asked. The rest of the co-workers are overall very welcoming. Very friendly environment of which everyone has formed a really close bond.
Hardest part of the job is getting there and the repetitive nature.
Best part is interacting with the patients and getting to know their stories and learning from it.

The management thinks it's a very busy place. It's the most uneventful job I have ever had. If the management would pay more attention they would see that the staff in on- line shopping, booking airplane tickets, on their phones checking Facebook etc. They would save a ton of money if they would send staff home for low need. People have other things to do in life besides sit there with very few patients to check in if any. 

There is no Family/Job balance. It's all about them. Unable to take time off if you don't have PTO. Most staff come in sick with fevers or other contagious illnesses and spread it like wildfire to the others which then in return you have to use your own PTO because of the others coming in sick because they have none. 

I'm glad I moved on. It was a learning experience.

This company is a physician-owned orthopedics practice. Physical therapy is one branch within the company; other branches include orthopedic surgery, orthopedic urgent care, occupational therapy, athletic training, personal training, and others. As a private-practice, this company allows individual clinicians to carry out physical therapy practice in a manner which the clinician chooses. Additionally, this company provides clinicians with sufficient time to work with patients, without oppressive efficiency standards.
This company also provides competitive salary, good benefits, an annual continuing education allowance, and employs comprehensive and hard-working support staff, such as IT and coding specialists.

This was hands down, the most dysfunctional work environment I have ever been a part of in every way: job work/life balance, compensation, job security/advancement, management and culture. Lots of tension, drama and distrust among staff and management. There are no computers for labeling/tracking instrument inventory or location, everything is labeled by hand and all instrumentation is wrapped. Proper ergonomics are not provided and the work space is ultra crowded and disorganized. Performance expectations are nearly impossible to achieve even for an experienced tech due to the lean, painfully fast paced environment, especially during the busy season, however, they mandate going home when the work is done during the less busy times, so there is no guarantee you will always work full time.

Top Job Titles	Average Salary
Patient services representative 131 salaries reported	$22.91 per hour
Radiologic technologist 61 salaries reported	$38.52 per hour
Clinical assistant 43 salaries reported	$24.46 per hour
Medical scribe 39 salaries reported	$21.20 per hour
Physical therapist 47 salaries reported	$93,102 per year

Working at Twin Cities Orthopedics: Company Overview and Reviews

Twin Cities Orthopedics

Twin Cities Orthopedics Ratings

Popular jobs at Twin Cities Orthopedics

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected