maintenance person

night auditor

guest service agent

front desk manager

sales manager

Twin Tier Hospitality

I focus on prospecting and retaining accounts through various avenues. Entertain potential new clientele during lunch and offering site selection tours of the facilities. I have learned that while we have a wonderful staff who are service minded, we have a conflict with property reinvestment (ownership), as well as personnel support (No onsite Human Resources). The feeling from the Management is that they are stressed beyond measure. The majority of my coworkers in the front of the house care about exceeding guest expectations, and unfortunately there are issues with careless co-workers in the back of the house. The hardest part about my job is knowing that I have no true "benefits." Healthcare is only available to me, and no coverage will be offered for my family, it would be out of pocket. I have no sick time should myself or my children become ill, I have to lean on others to cut into their time to care for them, or take time unpaid. The work life balance is not a priority. The most enjoyable part of the job is the people I work with, both in house and clientele. I enjoy the servant leadership opportunities that I participate in each day. Also the strength that I gain from being a self motivator.

Listen, if you need a job to feed your family, go on - take one here - then IMMEDIATELY start looking elsewhere.  DO NOT LEAVE A STABLE JOB TO COME HERE.  PLEASE LISTEN!!

They do not care about employees at all!!  Treat you like expendable numbers.  They will tell you you will work 50 hours salaried and then threaten to fire you if you do not work whenever they demand (sometimes 70+ hours).

They refuse to hire staff that is necessary and refuse to pay a decent wage.  This ends up causing negative reviews since customers suffer - skeleton staff, non qualified staff - unhappy customers in the end.  

So extremely cheap.  They will invest in buying new properties and do not take care of the ones they already have!  They do not pay any of their vendors!  Orders are constantly being cut off and accounts on hold because they will not pay until it is too late!  Upper management is absolutely horrible and the front line staff pay for it all!  

Extreme turnover in corporate.  Impossible to get anything from them.  I have never worked in a place so terribly bad!  I have heard of many managers there who left decent jobs thinking they were getting a better deal here, only to have their lives ruined!! (Laid off, terrible stress, no job security, etc.)

There are many problems with the properties that this company owns, but they are more interested in making sure that they are turning a profit than putting forth the money to remedy issues.
The problems start with just how outdated the insides of the hotels are. Housekeeping can't keep up with day to day needs which cause guests to become upset. 
Management is usually nowhere to be seen when it's the busiest times for the hotel and it falls on hourly employees to face the brunt of most complaints. Managers are quick to place blame on anyone and anything but don't truly take the steps to try and fix it.
Turnover is extremely high with both hourly and management associates so you're never truly working with a full staff.

It would seem to me that this company is in the process of making some positive changes.  This is no place for someone that is looking to "skate by".  Being a small company ownership and corporate management is very close to the operations of the day to day of the hotel.  For those who want to shine, you will be recognized for it!  Things seems disorganized much of the time, but that may be a symptom of some new people trying to bring consistency into a chaotic environment.  If you are passionate and want your voice to be heard - this could be a good place to build a career.  If you'd rather hide in a big organization, there are places out there for you - probably not here.

Very approachable upper management. Implementing a lot of positive change for staff, very enjoyable place to work if you are looking for a company that will encourage you to go above and beyond.

Hours can be long but when you sign up to work for a hospitality company, it is to be expected. Never live the same day twice, always learning something new. 

Friendly staff, friendly management, friendly owners. Twin Tier is a great place to work if you are looking for a company that is already established and that will challenge you for the better.

If you are up for an amazing opportunity, looking for positive change and can handle a challenge Twin Tier is the place for you!

I cannot stand working at my current location which is owned by this company. They are the main reason for a bulk of the issues at my property. Very high turn over rate in all departments. Most if not all departments are short staffed. Management hires people for full time but don't have enough hours to schedule then add additional stress on the remaining staff. All this place cares about is meeting budgets and not going over projected numbers in scheduling. Scheduling is done at the last minute for the week. I HATE THIS PLACE.

Always severely understaffed, so the needs of the guests are impossible to take care of properly. Hard to get time off because there's nobody to cover your shift. Employees are expected to grin and bear it, bust their butt with no financial rewards, moral support, little acknowledgement. Impossible to get raises. I've been waiting 8 months for my yearly review, and in that time wehave a new gm, chef, accountant, front desk manager, housekeeping manager, and who even knows what kind of employee I was in 2018 to do my performance review?

What is the best part of working at the company?
I loved working for twin tier. Too bad the general manager at the Radisson ran everyone out! He was horrible

What is the most stressful part about working at the company?
The general manager not caring about anything

What is the work environment and culture like at the company?
Like a family

What is a typical day like for you at the company?
Very busy but I knew my job well

This company does not respect you or the job you do.  They allow managers to sit and do nothing all day while they delegate to everyone else.  There is no buck stops here or accountability from the GM.  They refuse to put money back into the hotels.  They also take 60+ days to pay your expense check making you pay all the interest charges on your credit cards.  They will NOT pay their bills in a timely manner.  Not worth  your mental health.

this place is a joke the management here are no good the gm don't care about his employees and I was a front desk Supervisor there and   the gm at the hotel let me go because I stood up to an unruly guest so it shows that management don't care about the staff or and the housekeeping manager there always accuse the front desk of takeing something.

Top Job Titles	Average Salary
Maintenance person 1 salary reported	$12.00 per hour
Night auditor 5 salaries reported	$19.33 per hour
Guest service agent 1 salary reported	$10.75 per hour
Front desk manager 2 salaries reported	$18.00 per hour
Sales manager 2 salaries reported	$55,000 per year

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