house cleaner

housekeeper

cleaner

camarero de piso

intendente

Two Maids

When I worked for this company, I was told the compensation was $18 an hour. Then when I got hired I was informed on how the pay scale actually works. You make 18-20% of the cost of each cleaning, plus a tip should the customer decide to leave one. The percentage is based on how your cleaning was rated, so you will never make less than 18% of the total cost of the cleaning, but also never more than 20% of it. 

So when they say you will be making $18 an hour, they mean that if the jobs are steady and are well paid jobs, the percentage you make should total what an $18 an hour job would. IT DOESNT. There were many days were I and my teammate had one or two cleaning jobs, and then were home before noon. Then there were days were the company didn't have enough scheduled for all the cleaners to do jobs, so someone or multiple people had to go home for the day. As someone who relied on making that $18 an hour this was difficult because I drove all the way to work some days just to be sent home or watch coworkers who drove over an hour to work told to turn around and go back home because there wasn't enough business for the day. The cleaning business is too volatile to be a main support of income. There aren't steady hours but you are expected to make yourself available 7-5:30 even though you may or may not work. 

The mileage reimbursement was on a lottery scale, meaning that everyone who drives gets their name put in a bucket and drawn to be paid for mileage reimbursement. Everyone that drove did not get reimbursed, only if you got pulled out from the bucket.

Apply at your own risk! There are some great things like being able to see different areas, meeting people from all walks of life, and picking up cleaning habits. But overall my experience with cleaning companies that operate on this business model has not been positive. It is not in favor of the worker. 

As a Professional House Cleaner, a typical day means showing up around 7:45, getting job assignments with your partner, loading up the car, and cleaning for 2-5 Customers (depending on the size of the job). A typical day has us wrapping up around 3:30-5:00. The company pays a commission based on the average Customer Satisfaction. Top performers earn a higher commission for making their Customers happy, which is actually pretty easy to do! The company also reimburses mileage for driving. Monday mornings include a bonus drawing based on last weeks performance for the office as a whole, and a quick meeting. The management is motivating, agreeable, and professional. They do a great job of booking Clients for the teams and handling issues that arise. My co-workers are pretty awesome. They are funny, helpful, and sometimes too perky in the mornings! 

The hardest part of the job is dealing with the really difficult Customers.  Luckily if you call the managers, they will help you, but sometimes people have outrageous expectations, and it can be discouraging. What helps balance that is our Cleaning For A Reason patients. We give free cleanings to women battling cancer, and it's really rewarding and special. It's also great when you know you worked hard on a cleaning and you get really great feedback from a Customer! We also are allowed to accept tips!

One of the best things about working for Two Maids & A Mop is the hours.  The company is closed on nights, weekends, and most major holidays! Like I said, we usually wrap up around 5, and it's great for mom's who have kids in daycare. The company also likes to have fun and you'll make some really good friends along the way!

If you're looking to advance yourself within the company, moving must be an option. It's a growing company, and they are always seeking young professionals who are willing to work their way up.

A typical day at work consists of arriving to the office, assembling my cloth bag, product caddy, and getting together everything else. From there, my teammate and I reference the route sheet for the day, grab a binder, and make sure we have the appropriate checklists for each clean. We decide who will be driving for the day, load the car with our equipment, and then make our way from clean to clean until we’re done. Sometimes there are days that the schedule is too tight and stopping for lunch might not happen, but most days there is some time between to eat. The cleans are easy, mostly, and the Two Maids process is really intuitive so it becomes second nature quickly. After we’re done, we head back to the office to drop off our equipment and laundry as well as empty and clean our vacuum and then head home. It seems monotonous but I might be lucky because 1) cleaning is meditative for me, 2) I enjoy so many of our regulars, and 3) I enjoy everyone I work with. 

Management is wonderful. The culture is very much a collaboration rather than a dictatorship. There is constant communication, understanding, respect, and regard for employee wellbeing. Truly one of the best managers I’ve ever had. 

As I’ve mentioned before, the workplace culture is collaborative. I’d also add challenging, fast paced, friendly, fun, engaging, inclusive, and rewarding (mostly in non-monetary ways).

The hardest part of the job is probably just the physical exertion. And the occasional rude client. Sometimes you don’t get any tip even if they rate a 10. That’s about it. It’s not that difficult. 

The most enjoyable part is the people - coworkers, management, and the clients. I love creating relationships with regular clients, meeting new people (and pets! So many!), and connecting with those I work with. It feels good to give back to people in this way, especially with the times - even if it’s just a clean home to relax in. 

This takes a minute to read but it’s worth it I promise. The Job/work balance is good only in the fact that if you finish your route early you get to go home, weekends and holidays off, but if you or your child is sick the boss makes you feel like a bad employee for not coming in instead of being understanding. There are no health benefits, they tell you there’s bonuses through getting reviews from customers and literally pulling an egg out of a basket and if it’s your name you win. They have sand which stuff for lunch, every now and then bring doughnuts or something for breakfast and every quarter they take all the employees out to lunch and something fun afterwards like getting nails done. That’s pretty cool at first until you realize how much you were lied to about including the money you’d make. A normal check for 2 weeks is between 350 and 500 and 500 is actually a good check for them yet your expected to to 3 houses a day and they could all be 3 story houses and you only make $70 for the day with no benefits. You drive your own vehicle, pay for your own gas and when you don’t have enough money for gas you get in trouble for not driving not to mention the wear and tear your car gets. They expect you to pay your bills, get groceries and necessities and have the money to drive at least 2 if not 4 or 5 days every week on no more than 1,500 a month on a good month. The only advancement available is being the trainer. The owners are the sweetest and most caring people you’ll ever meet as long as you respect them and do your job. The best way to describe the office manager is corrupt, gossiping, sneaky, low down, money hungry, disrespectful, stuck up, lying, nosy, fake, self centered. It takes a while before you see that because it’s hidden very well but once you see it, it’s plain as day. Take your chance, experience what I did, if you have kids I feel sorry for you it’s going to be a struggle the whole time your working there.

The people are great but everything else causes personal hardships. 
They only compensate for half the gas you are using, ranges anywhere from 10-100miles per day.  If you drive 60 miles in a day, you get reimbursed for 30 miles at the state minimum. 
You don't know your schedule until you clock in, jobs drop without warning and you will get a text or call sometimes while on your way to work saying they don't need you and to take the day off. 
Drama amongst employees and management plays favoritism. Some girls do not clean at all and are not held accountable for it, this brings down your pay because it drops your overall rating. It also causes drama amongst the employees. 
I was told I'd average $100/day however I wasn't told sometimes you'll take 3 days off per week, I was averaging $13/hr. Some weeks your pay will be around 1k (bi-weekly pay) and the next it'll be $600. 
Can't even afford the benefits and the pay just isn't enough to even maintain the wear and tear on your vehicle. 
Some of the girls have no vehicles at all, I've had to pick up my coworkers who lived far from me as well as drop them off back home with no compensation. 
My dad door dashes an average of 6 hours per day, 4 days a week and makes more than I made here, sometimes dumping in 10hr shifts. No overtime because it's commission. The biggest pay you will see if your first 2 weeks then it goes down significantly after that. Can't even pick up a second job because this one is so physical. 
Overall a lot of work for no pay and the amount of drama you have to deal with in office, in your personal life and with clients really wears you out mentally. 
Just beware if you decide to work here. It's probably one of the worst cleaning jobs I've had just because of the amount of money it will cost you to work here. 

You don’t get paid enough for what you do. Some of the houses are ridiculously gross and worth way more money than what your making. Put a lot of miles on your car and a lot of wear and tear on it from driving every day to the houses you have to clean. On a good week, you may make 250-300. On a bad week like 100-150. You don’t get paid much for mileage. You have to eat on the road basically and you have to eat quick so you can finish cleaning all your houses. Since you eat on the road every day, it’s mostly fast food so of course your gonna gain a lot of weight from eating fast food every day. You bust your butt cleaning the BEST you can on these houses all for a client to complain about something you “didn’t do” when you really did! However some of the clients are really sweet and appreciative of you and will give you a tip. You don’t have to work weekends so that’s a plus. You’re usually off no later than 5 unless you have a ton of houses to clean. It sucks that you don’t get paid hourly. You get paid .20 percent of what the company charged the clients to get their house cleaned. Let’s say the company charged a client $150 to clean their house, that means you only get paid $30 and that’s before taxes get taken out. It could take you hours and hours to clean that house but you’ll still only get $30 for that house. No matter what!

The job itself isn’t hard. 

Cleaning up after people who are extremely disgusting can get old after a while. In some circumstances I feel like the customers expect us to do more than clean such as organize. 

We do dishes, take the trash out, and change sheets. We might as well throw a load on laundry in for them as well. 

The management isn’t the best in the Raleigh location. The employees show up when they want to, callouts literally daily, and it’s frustrating for people that are there on time, and ready to work.

They never know how many jobs we will have on a day to day basis, and we don’t know until the morning of because of call outs. We are not hourly we  are just 20% of each job so to really make at-least $100 a day you need 3 jobs a day or it’s not worth the work with the size of the house, and then you driving your personal vehicle to the customers house as well. 

For example if a job is $168 20% of that is $33 that’s barely gas. Most days especially Monday - Wednesday it’s 2 jobs, and towards the end of the week it’s 3. 

Gas compensation isn’t the best at all especially when you’re driving everywhere. 

Everyone cleans different and partners are rotated daily so you have to go behind a lot of people which in lost cases can result in doing double the work. 

Definitely a lot of favoritism at the job. The manager favorites get the better jobs with the better pay for sure. 

You train for a whole week at 18% during training. 

in my 3 months of working here, the employees and management were very nice and helpful in the first few weeks of my training. but the houses i cleaned and the hours i spent out working for the little pay i made was horrible. for example i would start working at 8am, cleaning 2-4 houses a day with the help of 1-2 people. most of those times the people i worked with were very slow and missed alot so i would have to pick up the slack. and my day wouldn't end until between 5:30-7pm most days. reason why i complain about the hours i worked was because i was not entirely entitled to a break. I drove my vehicle majority of the time working there, not getting nothing for mileage reiembursement, my paychecks stated my mileage reiembursement was between 10-20$ and thats biweekly paychecks. and everytime i drove my vehicle, since i was driving i could not sit and have a proper meal or stretch my legs for atleast 30 minutes because i had to be on the go. some house cleanings would take longer than others and would make us late to the next cleanings and most cleans would be 20-30 minutes away from each other. when i stopped a gas stations for gas or even to grab a drink i would get in trouble. pay wasn't ideal. promotions made no sense. and on days where there was only 1-2 houses to clean, i didn't make much or get the opportunity to join other maids to earn more pay and on those days my work day would end at 1-2pm with only making about 100-150$.

It started out looking like a great place to work but, the longer you're there, the more you see the cracks. To start off, management is horrible and doesn't know how to handle situations between employees. Once you tell them, it seems like everyone else knows about it. Other employees would even say they heard it from the managers. They don't handle situations well AT ALL. The GM will constantly threaten to fire you or write you up for little things. Management preaches a drama free environment but I don't think there was a day I worked there where there wasn't some kind of drama. Everyday I would dread coming back to the office. 

Not to mention the amount of favoritism in the work culture. They knew certain employees weren't following major rules and gave them slaps on the wrists. 

The owner of this branch is very nice though! Treated employees like family and made sure they were taken care of. However, if he ever tried to get involved with ANYTHING the GM would get mad and blame it all on the employees. 

The wear and tear on your vehicle is also not worth it. The compensation for that is nothing compared to the amount of money you spend on gas and the amount of miles you put on it. 

Overall, just a bad place to work. Need to work on the culture and get rid of the management. The work is easy, it's just not a nice environment. 

Management is unprofessional. From late-starting and nonsensical meetings to calling us names during them. Many regulars of mine disliked how they handled scheduling and who they sent. Always getting the short end of the stick throughout the day, especially if you aren’t a favorite. (Ie: not offering help, telling you to just do it, docking pay, allowing people to clean below average) Policies are changed and enforced one day then disregarded by the one who made it the next day. They claim issues between management and cleaners is “communication” but never want to fully address why or offer solutions. It’s always the cleaners fault.
Would tell you to stop complaining and not “think too hard” about it. One person is considered HR so when you had an issue there was no procedure in place. One person controls payroll and it messes with your check. Id have to calculate my own check or else I’d be missing $50 every other week which is more than I would make from cleaning one house by myself. Do not work here unless you can fight fire with fire. They like that I guess. Not a place I want to work or would recommend. I’ve spoken about issues I’ve had and not once did I see improvement. They just act like they like you and ask how you are in the morning and claim that’s how they show care. 

Top Job Titles	Average Salary
House cleaner 418 salaries reported	$18.16 per hour
Housekeeper 267 salaries reported	$17.35 per hour
Cleaner 6 salaries reported	$17.54 per hour
Camarero de piso 44 salaries reported	$677 per week
Intendente 3 salaries reported	$21.17 per hour

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