customer service representative

truck driver

reservation agent

move manager

customer service attendant

U-Haul

I would like to say that I have had a blast working here. Truly blessed to have been a part of this amazing world. I have learned so much. From inept management promoting those who portray far worse traits than that for which I was denigrated to lying directly to peers/ underlings so as to seem helpful among so much more.

To be told that I must work on my personable skills. To have been provided an entirely subjective review all the while providing no tangible written report with regard to which calls and tickets were actually reviewed. What could have been handled better; Where my knowledge was faulty usw. NOPE Was told that my call *sounded* rushed. Sogenannte Review was more of a "I dont like you so I will do all I can to marginalise your contributions and get our benevolent leader on board" Thats it regarding the call review, purely subjective "For you care I not".

Then during the same "growth meeting" was mentioned a "negative" remark about my ability to work as a team only one(1) single incident was mentioned. My *intense* argument with some questionably qualified "trainer" is somehow lacking the teamplayer attitude. The whole, "if I were a new teammember I would not want to work with you", if you were new teammember and saw that, curiousity would provoke you to find out why the argument. Nevermind the fact that I spent the better part of a bloody month AND a half solely assisting new hires where I could and provide direction on how to find the ever-so-scare "leads". ALL THE WHILE MAINTAINING MY JOB DUTIES.. of course this was before I was sharply informed: You havent the proper status to assist people. NEVERMIND that!

NOW THE VERY NEXT DAY you promote someone whose personable skills leave something to be desired. Not to mention the fact that this particular person boasts about being an ?!. Someone whose call etiquette is downright atrocious more times than not. Mind you this is ON THE CALL NOT WHILE UNTER MUTE. THIS IS STATED DIRECTLY TO OUR FIELD :-D "Sir, you need to stop talking and listen to me" among other phrases said in a tone that is less than professional. Only provided assistance to new employees when critically necessary and even then would be short in responses. Apparently THIS is grounds for promotion.

Apparently getting into an argument with a questionably qualified "trainer" and ultimately shouting "I will walk off this floor" is grounds for promotion. Wait a tick, werent you a new teammember and not wanting to work with someone else who was merely questioning this very same so called trainer? Would you then work with someone who shouts on the floor "I will walk off the floor?" Very peculiar! Is that not a clear cut case of favouritism and inept management?

YET the inept management opts to hold me back for some bloody reason! Oh wait, perhaps my personable skills.... moment mal, was stimmt hier ja nicht! Someone with terrible personable skills was just promoted. Then why on earth would I be held back? *this is where the main character looks directly in to the camera and asks the audience: "Can you help me solve the puzzle?"*

Let me provide a few clues for those who are a few apples short of a pie. Listen to my calls and listen to his. MORE THAN just 2 calls. Listen to a nice healthy handful of each. RANDOMLY selected spanning entire tenure not within 90 days of eachother. Komm schon, ihr seid managers, let us actually put our supposed skills to use, shall we! I guarantee that you will find some gems! Having had the pleasure sitting within the vicinity of him, I was privy to gold! -- the point of this is not to get him demoted/ punished or whathaveyou. Congrats to him. My point is to point out the absurd handling of the situation. Were that NOT already clear! This is Uhaul management... results speak for themselves!

Perhaps because I lack the proper qualifications? Not sure, have extensive history. Have certs to boot. Nope, not qualified. Uhaul hires for the long term... am well aware of Humanresourcisch. My mother speaks that language natively. My favourite however: " We like to see people grow; We do not want anyone to feel like they are being held back blabla standard legalese boilerplate mumbojumbo blabla"... sound familiar? Probably not, most things at this company are stated once and then reverted and forgotten mere nanoseconds later. To clarify, that wonderful lukewarm sugarpill was provided by senior most management during 17 Feb 2020 meeting for Uhaul Tech support... I mean Uhaul Point of Sale Support.... I mean Uhaul Directory Services.... I mean Customer Service specia... Ford it all to dell, let us neither mince words nor meat: This oh so excellent department whose workload was at one point enough to demand 20$/hr. This nice warm-fuzzy-chairmoistening statement was reiterated and thereupon elaborated lasting a hearty artificially inflated 5 mins or so. Could not tell you how difficult it was to prevent myself from laughing. I had to bite my tongue so hard that I caused myself pain. Luckily had not taken a sip of my water, would have needed to declare the first 3 rows a splashzone!

Thought to myself, did... did he really just say that?! He stated that he didnt want us to feel like we were being held back? I mean it isnt necessarily a "feeling", it was the absolute verifiable truth. My inept chain of command was actively plotting against me. Long aware since okt 2019.

Was also proud to have spearheaded some departmental changes myself. Ever since a particular underqualified see you november 3rd, whose son and sons roommate are also within the gruppe, was promoted to OMC Field scores in the woods... I mean Tier 2 Tech support... I mean App research... I mean... ford it: Team comprised of members barely capable of velcro locking their own shoes. Ever since she "partied" with the hiring manager and was promoted, suddenly without valid reason there was a rather sizable amount of tickets coming back.

Being one for efficiency (something this company severely needs), I reassigned the ticket to her and included some words of encouragement. Next thing I know policy is changed and now the department formerly known as OMC something or other was pawning off their duties and regressing into a new much less efficient gruppe.

Another lesson to have been gleaned from working here, something for which I am grateful to have learned. Uhauls entire tech/ computer infrastructure is built on persons lacking proper knowledge of what in the world they are doing. "I put people where they fit" Right and I am King Ludwig von Bayern. Eine hand wäscht die andere :-D. I realise corp world is infected with this sort of degeneracy. Heaven forbid merit based growth be the only method for growth. I mean at least with other companies, merit IS given opportunities.. NEIN! Hier bei uhaul ist das ja egal. Its for whom you wear kneepads not what you know.

Was lucky to have been apart of many awe- inspiring changes. When I was originally hired on, I was able to utilise my skillset to at least some degree regardless how minute, however due to aforementioned inept management and "super happy funtime quality" training, rather lack thereof has caused the ever-so-wonderful glorius management to reconsider a few things. Instead of training properly these employees, we should just pawn off the tasks to specially selected persons of our choosing. Selection based solely on those with the ability to extract a diamant from hardend earth via straw... or whose daddys mere name causes the inept managements chairs to suddenly become drenched. OR just happen to be some decrepit fellow whose entire contribution is unter guise of "special assignment from our glorious leader. Long live the leader". Um gottes willen! This sap is salaried; the highest paid and has a wonderful arrangement with management. Seriously show up, complete 2 tickets and provide no other bit of value to the department AND STILL not get written up. Meine Güte! You want to hold me back and keep me in this ruddy position despite knowing my intentions to climb the corp ladder all because reasons? Fine, to keep me in this position, I would expect the following: 90K salaried! Same immunities as the ruddy bloke. Would love to get away with just enough work as the ruddy bloke.

My favourite memories however were: slowly but surely(over the course of roughly 8-9 mos) permissions to System administration tools were removed and suddenly the once happy go lucky frog who thought it was just a community swimming hole was boiled. During these changes, I was met with a change in work flow. Suddenly I was picking up the slack for everyone else....who STILL work there, mind you :-D yet I am to remain in a positive mood. I am not allowed to vent... wait I was, until I found out that it was utilised against me. -need I remind you, inept management? I may not have all too much time in management, but I can say with 100% certainly that I could manage ruddy circles around current regime.

Burning bridges? Would not want to work unter this regime again. Too bad as Uhaul had some really great people outside of the department. Really grasping my intense raw distaste for this department, oder? Good. Having been trampled over and ruddy lied to over the length of time for which I have been at uhaul, you can surely see wherefom I come.

Cons:
Favouritism runs rampant, I wouldnt be surprised if it made its way to department president(whatever his fancy title be) above IT Director.  Need kneepads for professional growth despite lipservice stating otherwise. Management actually works against you if you do not fit in their "I hold dominion over you; Do as I say, regardless of how asinine and/or incredibly inefficient, lest you conveniently make it on the highly specialised 2020 cutting block *wink wink*". Incredible levels of back stabbing even from management, the likes of which even the mafia has never seen.

I had been with the company for about 5 years before I was told that I either need to choose a position or leave of my own accord.
I will start with U-Haul is interesting for a first job and they cater to just hiring part time people, especially during the summer which is the busiest time for U-Haul then they end up cutting back in the winter with personnel. They have a high turn over while doing this job, some people only stay for a few months, other stay for longer with thoughts of maybe making it up through the company but that is very hard to do since those positions aren't readily available (at least in our area). I will say for part time workers, they are more flexible with their hours and they are willing to cut back on your hours as well (Max 24 hours for Part-Time). You do NOT earn any PTO or SICK Days at all. You can pay for benefits but that comes after a year of working there to be eligible. I've had a few people that were hired on part time that wanted just the benefits and worked just those hours to keep them while working another job or going to school.

For full time people, you are on a more rigid schedule. Hours are not that flexible since you have to have 40 hour work week put in. If you do need to go to a doctor appointment or whatnot and its on a day you work, you have to figure out how to get your hours to work and might have to take a hit for hours if you cannot get to 40 hours that week.  You are available to get benefits and earn PTO/Sick Days which do NOT roll over (use 'em or lose 'em). Benefits are available to you as well which is the only good thing from this company. Unfortunately, if you are a manager at a location how you run it will deem how much attention you get or how little. Sometimes if you need things fixed, they do that in house with their own people and the repairs are not well done. They usually want the manager to go around and fix items on their storage property as well as vehicles (having an understanding of trucks helps a lot). They always want you to push storage on all customers that come through the door, no matter what they need. Storage is where all the money is at for this company since the trucks aren't really good money makers (at lot of trucks are still being paid off while others are leased then sold).

You are monitored at the store, either on the phone or by camera at the location, for your protection as well as for the customer's piece of mind for their items being stored there. Mostly though so the MCP's can watch their employees and see if they are working or goofing off. I've had it to where they would watch for 45 - 60 minutes of us just working (it's easy to tell when they were watching you on the screen since it would pop up on all the TV's at the location). They were trying to act like they were sneaky about it but it never was that. They also monitor phone calls as well, like if an MCP wants to know how someone answers the phones by making sure you're following the proven script that they provide. They just call the location and it'll show up on the screen as a private number (again they think they're slick with it) and as long as your not busy, someone has to answer the phone and go through it because if they catch you on the screen just staring at the phone and not picking up, you will get in trouble. Yes, their is a prompt scrip that you do have to follow, and they tell you not to sound like a robot but sometimes it happens. They really like to say not to sound like your are reading a script but it is hard for a lot of people not to do something that really isn't natural to them, especially if they have a problems with talking on the phone. Some are understanding and others not so much, again depends on who you have as a leader. Usually for that monitor call, we have someone that is good with phones do it and just get it over with to continue on with the long day.

Raise, depends on how long you've worked for and how well you work but they usually are about 1 year to a year and a half and its usually a .50 cent raise. Depends a lot on your manager and if they can get that raise for you as well since that has to go up the chain to be approved. 
Bonuses, they don't really have those. They have contests to see who can get the most storage a location or how many trucks your location can rent out. Sometimes its for money, sometimes its for items like gift cards or cheap electronics. Though in the area I was in, they stopped doing them, claiming that "we should be doing our jobs without incentives needed to do them".

Now, managers of course vary at each location. Some locations that has storage as their main goal, the managers live on site (again some on site but again not all). They do have all managers on opposing shifts, so one opens and the other closes. Must work at least 40 hours but will be required to work more depending on staffing and other things. If one manager is sick, the other will have to work both shifts since they always want a manager on duty. You're number will be posted on the front door and displayed online for customers to call with complaints and questions and you must answer them, always on call with staff to answer questions or help them navigate problems with customers. If you have a customer that is having trouble with getting into their storage or renting a truck late at night, you will be called no matter the time to answer their questions and to help them.

Communication is always a horrible thing with this company. No one wants to let anyone know what is going on a location. MCP's don't let a location know when someone will be in to do inspections or repairs. They regurgitate the same things every meeting, to push storage and if you cannot get it, your job gets threatened. Pushing new techniques for locations to institute but no explanation on how to do it, just telling staff to go to U-Haul University to learn about whatever the new practice/tool is. Which is kind of their go-to for any explanation to do any part of your job. If you want to learn more, you have to search for someone to talk to over the phone and try to get information that way. Because of the lack of communication, gossip is a big thing and no one corrects it or cares to stop it at all. When they have, its lead to more nonsense and redundancy with their 'rules and regulations'. 

Higher up MCP's don't know how to mange their GM's at all. When they tell them what needs to happen at a location, the GM's will attempt to handle it but usually it works for about a week before bad habits are set in. That means not cleaning out the trucks properly, not noting the damage at all and etc. MPC's do NOT hold their GM's accountable at all and don't care as long as their storage goals are met and they make money this week. The MCP's attempt to try new things but GM's are not on board half the time because the way they already have in place is more efficient to get what needs to be done, especially on a busy day were 50 - 60 vehicles are being rotated and have a few hundred customers coming in needing storage, rentals, or other such items. Those that are part of the MCO, like the MCP and their little group of managers that works directly below them will come into a location and never want to do work at the location. They will cover one of a manager's off days a location but decline to do any work for the location while they are there, looking only at personal emails and playing on their phones. When trucks show up to be cleaned, they wait until other staff at location show up and have them clean it and park it instead. They will hide behind said staff until its time for them to leave. 

If you've made it this far, my opinion on U-Haul is one that I will never go back to work for them. I really hated my time there for the most part and never really looked at aiming higher up in the company since I've seen them spit out people that have 'orange in their veins' and would die for this company that would readily let them go without giving them time. I did have some good times, being able to help customer's in need and meeting some interesting crew members with wild life stories but that didn't balance out the bad of the company, the busy days that come with the job as well and the monotonous 'same stuff, different day' day. This job is physically and mentally exhausting. There is a lot that I have either tried to forget about or have forgotten writing this review so there is a lot unsaid items that have happened, and still happening. I have a family member trying to get out of this company because they are managing two different stores without being promoted to a manager position (still a CSR) and working the two different locations with new hires since management just up and left to go to other locations . 
Just let it sink in and if you still want to join U-Haul, go right ahead. All I can say is good luck

I have a significant amount of professional experience from management to insurance... yet I never made it past training here.  I know someone close to me who is a former department assistant administrator who now works in the same role and who has been out of training about one month ahead of me and they are about to leave. They vent to me almost every day. The issue comes down to exacting and unrealistic expectations from management, arbitrary metrics, half-baked software that never works, and no mistake budget when navigating the role and helping customers which I will elaborate on further. The result is an endless and impossible catch22. If you enjoy a challenging role where you are rewarded for hard work, common sense and doing the right thing, this is not it. You will spend your time trying to figure out how to get the slightest bit of positive feedback when you have been validated well in past roles, and how to not feel like you are about to be fired. 

You are expected to use insufficient and barely functional software and web portals that break constantly, all the while resolving any customer issues in approx 3-5 minutes - without having any true authorization to do anything and dealing with software and portals that are slow or fail to load - escalating common sense issues that you cannot resolve upsets management, but the alternative is to not assist the customer (often in stressful positions) or to tell them you cannot help, which upsets the customer AND management. Management also frowns on asking for help and doing so even as a new hire results in loss of points, is very demanding of new hires and despite the impossible service catch22 they put people in, has no budget for mistakes or development which saps morale. They have a knee jerk reaction on any slight deviation in performance and often provide conflicting guidance that is realistically difficult to implement. This is evident early on in training but apparently even worse for people who stick with it. Each customer interaction feels like an impossible catch 22 where you can't *effectively* help the customer without losing points, yet helping the customer , while resulting in a satisfied customer and brand promoter, incurs no positive feedback and results in a personal loss of points, and management is hyper invasive and sensitive to minor deviations of their expectations, including intruding in on calls and coaching DURING the call, which often results in missense or diminished performance. There is a relentless script that must be followed verbatim for all steps of the process, which inherently results in an unnatural and cookie-cutter presentation that diminishes the ability to form a relationship (no matter how brief) with the customer and to get things done.  before your shift you can't even log into the hardly-functional half-functional software early to ensure everything is up and running without losing points (really!). Problem: Bad and unreliable software may make you late for work. Solution: log in early? Not here. What nonsense! Yet trying to log in just in time may result in the need to troubleshoot, reboot etc due to the half-baked software, and you would lose points for that too. Again, everything comes back to being an impossible catch22. 

In summary, this is a job of unrealistic expectations from management and endless catch 22s. Uhaul leadership is clearly trying to stretch every single little labor hour as far as they possibly can via arbitrary metrics as well as create a system where promotion is highly highly selective and its easy to fire people - and this results in diminished customer experience because the reps are essentially required to dance around the catch22 to keep their jobs, and thus a diminished employee experience for not being able to HELP people. It feels like you are a week away from being fired at all times due to the total lack of mistake tolerance despite these exacting requirements. Its exhausting and unrewarding work and I don't understand how anyone would choose to work here once they see how it is in training... especially if you have experience in roles where you actually made a name for yourself making a difference. This role as it is currently implemented is a fools errand and if YOU have real skills and personality traits that can make a real difference, you are far, far better off using your passion and skills somewhere where it matters. 

When you get to your computer (either at home or in the towers), you set up everything before clocking in and handling calls. Each call is different depending on the situation and you're required to assist each situation provided to you. There are different tools to help you provide the best assistance for the customer when things seem to get  more unfortunate and you're suppose to use those tools when necessary. Because of the tools and situation, the work flow is highly variable, with days being busier than others. Each manager has the same idea in what they think should happen, but each manager has too much play in discretion when it comes to the employees they manage, such as expectations, availability and their course of actions. There are plenty of benefits to choose from and you have the option of choosing which one you want to take, however there are some benefits that have minimum requirements in order to achieve them and some that are readily available to you. With my experience of benefits, I was told that the company was able to reimburse school tuition and that they accommodate school schedules. Unfortunately when I was told this, I was told under the impression that a part time student can reap the benefits of tuition reimbursement, yet learned only full time employees can receive that if approved. Also with school accommodations, the company requires certain amount of hours and days of working in order to fit their criteria of availability hours unless approved by the director of roadside. During my second schedule change for school, they could not provide the hours I requested due to the my requested hours not falling under the guidelines needed for availability, even with my first schedule change being approved with the same type of hours and days available (3 days, 20 hours total). Took management over a month to tell me this information, where I decided to put in my two weeks since I wasn't able to make the requirements, week later, my manager says that the director approved the schedule change, and now two months later, I still don't have the schedule that I wanted. At this moment, school started almost two months from now and I just completed mid terms; my schedule request was a month before school started. The first schedule change for school lasted 3 weeks since I was with a different manager at the time. Overall, this goes back to management having too much discrepancy and not having a strict procedure. Noted, my manager talked to the attendance person about the situation that I'm going though and all the days that I have asked to take off, but have been scheduled on anyways and I've just haven't shown up to, didn't mark those days that go against my attendance nor occurrences. The scheduling and dealing with very livid customers are the hardest part of the job, so being a strong, collective person is a necessity as well as being a very patient person. The most enjoyable part about the job is either having busy days with simple calls or being able to joke around with other agents while on break.

At first I really liked it, however they are not very clear in the hiring process. The hiring agent made it seem like training was only for a week and then you find out in training it’s actually 2 weeks long. And then after training you get an email from your new manager after your original manager that you were given decides to leave the company for good that you have 2 extra weeks of training! So In total 4 weeks of training which is ridiculous and very time consuming especially if you have a life outside of this! I feel like the hiring agent should have made this clear during the hiring process so new hires can be aware and be prepared for weeks to come or to make the decision if they would really like to join Uhaul! Secondly, at first during training they don’t disclose to you how heavy they are on the sales! They tell you there’s no quotas but there minds well be quotas considering the numbers you need to hit! They act like at first to not worry about the sales but then once training is over that’s all they care about no matter if you have to lie to the customers! All you do is constantly lie to customers just to get a reservation! This job has nothing to do with customer service and everything to do with sales ONLY! You have to lie to customer constantly just to get a reservation or your supervisors and managers will be grilling you as to why you did not get the reservation! You are micromanaged constantly like under a microscope! It’s ridiculous how much they listen in on your calls and always want to give you call! They don’t tell you the truth in the beginning that it’s all about sales, that you have to meet quotas even though they say you don’t have to meet quotas and you have to lie to customers constantly in order to get reservations! Customers are also very rude to you! So make sure you have thick skin working this job! Managers will act nice to you while giving you “feedback” but the feedback is really just to tell you everything you are doing wrong and basically telling you to meet the numbers and they won’t tell you but just know if you don’t meet numbers they are asking they will get rid of you! They don’t say it but will say it without saying it when they are conversating with you! Training is pointless and you learn the same thing prior from the weeks before and then when you get done with training your maneger and team helpers will tell you completely different! I thought the job was cool at first because this was my first work from home job but I’m slowly started to hate it especially because I was trying to find a work from home job for just customer service, where it was not heavy on sales and this job is all they care about is sales! They make it seem like it’s not about sales and more so customer service at first and then your hit with a whole different ball game once you complete training where they are making you meet numbers aka “quotas”. if you need something quick and temporarily and don’t mind with dealing with micromanaging and screaming rude customers then this job is for you! I don’t recommend this particular work from home job in the sales and reservations department though…not sure how other departments are but the sales and reservations department is not it, and as much as they are pushing you to sell and how much pressure they put on you it is not worth what they are paying you at all! I’m only here because this is my side job for now on the side of what I actually do but I will be looking elsewhere for something else and I won’t be staying here. Good luck if you are a new hire! 

Many hats worn at U-Haul. Takes over a year to fully learn system and functionality of the job, and there is always work to be done. The customer service aspect of the job is strict, and the environment can be either enjoyable or stressful, depending on who you work with, your manager and his or her competency; and the mood can change in an instant. The hardest part of the job is keeping up with the ever changing policies, and completing all necessary tasks of the job. Workers are often understaffed, which leads to many customer complaints or attitudes. The pay is also difficult, as you start at minimum wage, and raises often time takes a while to apply. There are only two full-time positions available at this location (Manager or Assistant Manager) - every other position is moon-lighting and hours range between 4 and 20 hours per week. Every employee is expected to learn and perform every aspect of the job, so there are no specific roles that any one individual plays. Duties include equipment rentals/receiving, equipment cleaning and maintenance, tow package installations, answering phone calls and inquiries, store maintenance, inventory receiving, ordering, and maintenance, trailer connect/disconnect, propane refill, forklift driving, sales, knowledge of computer operation, cash drawer use/ management, use of your personal cell phone/ tablet for rentals, returns, inventory, and propane sales.

The most enjoyable part of U-Haul is the day to day changes in assignments, seeing different customers daily, and being able to provide help to a stressful situation. No one likes moving, and very few people come to U-Haul just because they want to. It's usually because they have to, and even worse, they are often times under-prepared for this part of life. They have not always planned properly, and even when they do, things just aren't guaranteed to go smooth. Being a part of the solution is a rewarding feeling and seeing the customer leave satisfied is a great feeling. Variety of duties is another plus. There are no two days alike working at U-Haul, and because the job is never done, boredom is a non-existing state at the company. U-Haul offers great benefits for it's employees and their families, as well as opportunities to advance within the company as positions arise. They also provide free training for specific positions that require special training. There are also stock options available, and every employee receives stock contributed by the company after a set amount of hours have been completed with the company. 

Overall, if you are dedicated to working many hours and are not too strict on compensation amounts, U-Haul is a good way to go. It is an opportunity for long-term experience and growth within a company, and it can be many years before you even consider being bored from repetitive duties. It is a fast-paced environment, and you get to meet a lot of people and different characteristics. However, if you are looking for a career with higher compensation rates and a more repetitive work flow, or if you are not good with dealing with customer problems and stressful situations, then this is not a good company to invest your time in.

This job is NOT what it seems. If you are looking for an office job (typing spread sheets, making appointments, data entry, taking calls occasionally) you are mistaken. Be ready to spend your ENTIRE shift on the phone making calls and taking incoming calls. Sometimes you may spend your shift making the same phone call over and over.

(READ) This is more of a call center job than an office job.

The training is horrible and the computer system is heavily outdated. This is a sink or swim kind of job. In the short amount of time I've worked there, I've seen 5 people leave. When you come in they will have you observe for the first couple days. From there you will start online classes. These classes are helpful but unfortunately you will not use most of the info (the online classes are more geared toward management and store jobs, there are very few online courses made specifically for reservation managers).

The job environment is also very unprofessional. There is constant cursing and yelling in my office (my boss was even cursing during my interview). This unprofessional speech comes from both management and co workers. Sex, drugs, religion and race are all topics that have been discussed in my office. Of course this may not bother some people (it doesn't seem to bother my co-workers). However, I personally like to work in environments that are more professional.

As with any job, the purpose of working is to get paid. Unfortunately the pay at U-Haul is not good. They will start you at .50 cents above minimum wage with no room for negotiation. There are other companies who will pay you much more for the same job. There is also very little room for advancement and raises are laughable at best. You can expect to average 15-26 hours a week depending on your availability. Also, you must be willing to work weekends including Sundays.

When it comes to job security .... there is none. There is a 90 day probation period where you can be let go for no reason. The summer is U Hauls busiest time. However, after summer passes things fall off. If your office doesn't meet it's quotas you can be let go without warning. Also, the people in management are openly sexist and racist. Long story short, this is not a good job to pay for a car payment or cell phone bill. You will want to keep you financial responsibilities to a minimum while working here.

If you are an extroverted person who is looking for A JOB and doesn't mind low pay and being on the phone all day this may be the job for you.

If you are introverted, looking for a GOOD JOB, looking for a job that requires brain power, wanting good pay or if you are looking for a potential career, this IS NOT the job for you.

-I did not write this review to bash U-Haul. In my opinion they are the best moving company in the U.S. The purpose of this review is to let you readers know what you are getting into. Unfortunately, when I took this job, I did not know what I was getting into. Now I am scrambling to find another job. At the end of the day, I find myself more stressed out than when I was unemployed. However, your mileage may vary. As you can see, there are some people who actually like working for U-Haul.

Well, my experience was probably not typical because of location and the situation that particular store had.
   It seems that U-haul's business model is based on part-time employees. My particular store was a mix of kids and retirees. A lot of people had two jobs. It was hard to get enough hours *unless you are willing to work at multiple locations or you are in management.
   There is extensive and ongoing training via video modules but those are all filmed at the corporate "Death Star" in Phoenix where conditions are always perfect and everything goes swimmingly. This is not what it's really like in the "real world". The only way to really get good at everything is to get the experience of actually doing it.
   It's hard to get that needed experience when you are only there part-time (even though I still learned a lot of useful skills on the job, perhaps more than any other job I have worked).
   *And let's "circle back" to the "part-time employee" business model. IMHO that model creates two issues. The first is that there is a lot of turnover and the other is that some employees don't really seem to have an awful lot of interest in providing the highest level of service.
   There is also an issue (at least at that particular site) where often times there is not enough coverage (staff) to handle peak work load moments (in fact sometimes you are completely on your own) and in those instances it can create a scenario where you can become flustered and make a mistake which could lead to termination (saw it happen). Ideally, there should never be just one person "holding down the fort" at a corporate U-Haul site (even a lower volume one) but when you don't have the staffing budget this is just inevitably going to happen.
   *I would like to point out that the manager of the site I was at was OUTSTANDING. She completely understood the issues and really did everything she could to provide us with as much help as possible (including often working a ridiculous number of hours herself, when necessary. I don't think a lot of managers would do that) but there's only so much you can do.
   The last thing I should point out is that U-Haul has a corporate policy that prohibits it's employees from using tobacco and nicotine products (in states where the law allows such infringement on personal freedoms) and makes you sign an agreement stating that you consent to testing at their discretion. IMO this contributes the staffing problems as it excludes a notable segment of potential employees (I have no real insight as to how strictly this in enforced from one site to another though). *Important to note that independent (non-corporate) operators are not subject to this stipulation, as far as I am aware.
   SO, in summary, I suggest you really "feel out" what the situation is at the particular location is before you "sign on". I'm sure that things vary from store to store and if you're applying to one that has a more "perfect" situation (*for example, the physical site has been completely upgraded to "standard" and/or the particular shop has a larger staffing budget) this may be a very satisfying job for a given individual.

This could've been a perfect job for me but there was no health insurance. They had vision, dental, life, 401K, stock but no health which I thought was weird. It could've changed by now though! And you were required to work a weekend day, no ifs ands or buts. 

So a quick summary... (I worked remotely, this was all done for a work from home postponed so it will vary for on-site positions!)
Interview was done via Skype. I was hired on the spot and started about a month later when their training class was. I could've gotten in sooner but I had a vacation planned so I started the day after I got home! It was a thorough class through their very own Uhaul University. Very informative but being at home watching someone on the screen for hours, just employees are on the mic no video, so it's hard to stay awake even though they included us to read and answer questions. After training was over you had to take a test and get higher than a 70 something to pass and then you could start working. You had sales quotas and certain percentages to meet like how many calls you took and how long they took per hour, your closing rate etc. You were paid a certain amount for each thing you sold like a truck, trailer, etc.. There was a chat program where you could chat with your manager, employees or different departments as well as a department to help you with any issue you run into tech or otherwise. They had a shift bid site where you can pick up a shifts or put up your shift to be picked up which was really nice. Very rarely would it be declined. Sometimes during slow seasons you would only work an hour or two, if at all so that was nice to have if you needed to make some more cash. But when it's not slow season your phone rings as soon as you hang up. You have 2-15min breaks and a 30min lunch break if you work 8+ hour. Only 1-15min break for 4 hours. Manager's will usually talk with you 1 a week or two and go over your performance and/or some calls you had which is nice.  As long as you do what is asked of you, and hopefully more, you take your breaks on time, you meet your quotas then its a good job! There were just a few negatives like having to work a weekend day. No, it's not the end of the world, but when you have kids and family out of state most and the weekends are the only time to do anything it makes it very difficult! Also not having health insurance is a big negative even though they offer everything else. And the pay could be a little better considering it wasn't just truck and trailer reservations you also signed customers up for storage units or processed payments for existing customers. And set up hitch installations, sold moving accessoriesp]), issues with app orders, and dealt with customers who couldn't find their rentals. Yes you could transfer the calls but we were encouraged to try and solve it ourselves. Anyways all in all it was a better than ok job. Maybe in the past couple of years they've improved! And working from home is hard to beat!


Day-to-day responsibilities include:
- Checking in overnight return vehicles, making sure they're clean and ready to go out again, billing customers through the mobile app
- Opening store and storage and doing a quick walk around, making sure there was no funny stuff overnight. 
- Review scheduling log to make sure all vehicles that were supposed to be returned were, call any customers that hadn't returned, extend rentals and charge accordingly. 
- Review reservations and confirm for trucks, trailers, hitches, storage. 
- Install hitch & wiring for jobs if hitch pro or other CSRs aren't around/capable/as good. You're dealing with customer's vehicles, you don't want to slap it together. 
- Building and grounds maintenance, such as sweeping lot & cutting grass. 
- Lock action in storage. Remove overlocks for paid customers, lock out delinquent. 
- Storage collection calls. Auction reminders. 
- Dealing with a variety of customer service issues throughout the day, such as extra day charges, fuel charges, storage late fees, vehicles not available/broke down, etc. 
- Occasionally touch base with MCP and TCM regarding vehicle availability, maintenance needs, one-way pickups from other centers, etc. 
- Ordering supplies
- Processing mailed in storage payments
- Constant recruitment and hiring because you never have enough staff, even during summer. Fight for more hours, or take the chewing for being over payroll budget. 

Probably a ton of other stuff too. If you have a good staff that you've trained well or inherited a good staff, you'll be solid. If you have slackers you'll be going non-stop. Constant customer complaints about things beyond your control, like a truck getting a flat or a parking ticket because the customer left it on the street. Storage is a never-ending headache with trying to fill a building and keep delinquency down.

Insurance is always reaching out about a claim of damaged items in storage or a truck leaked that ruined a mattress or a trailer came off the ball and will work with you to determine if it's legit or bogus. 

It's a tough job. Upper management will support you to an extent, but will constantly be up your backside about things you told them but they forgot about, like a leaky roof or supplies needing to be ordered. 

Vacation time is touch-and-go. You can put in your request, but if the MCP fails to find someone to cover it while you're gone, you'll have to cancel and work, as if it's your fault they didn't cover their end. Especially when you give over a month's notice that you want to take a vacation. 

Corporate customer service will give out your personal cell number or call you in the middle of the night because a customer can't get into their storage unit at 2am. Even though they never paid for 24 Hour Acecss, which the reps can see, but they'll still disturb you. 

55 hour work week, only Sundays off. Salary, so work week can easily exceed 60+ with call-offs, terminations, etc.

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