pest control technician

customer service representative

inspector

general manager

sales professional

U.S. Pest Protection

In a day and time when work has become equal to a four letter word, and customer service means almost nothing, U.S. Pest strives to rise above the norm. The pay and benefits are great, it can be stressful, but hey, it’s a customer service company. And they put their customer’s needs above their own, which is not normal at all. The culture is what they say it is, “Whatever It Takes”. 

Opportunities at this company can be demanding and believe me you earn what you get. The loyalty to their employees and family culture is strong. The sales culture is one of integrity and backbone. Honest and ethical. Continuous on going training and No Victims here. 

The sales commissions are higher than industry standard. Not really salary, more like a draw, but once you’re trained and selling you really do not need it. 

Taking responsibility is a core principle at this company. I have never worked at a company that is more passionate about developing their people. They truly care, especially the owners. They go out of their way to help everyone and will always answer the phone and fight for you when necessary. 

If you want to be average, this is definitely not your kind of company.

I am grateful for the opportunity that I have been given. I strive every day to grow and add to this great company.

If you are looking for a solid, strong company and you want to be part of something bigger than yourself, U.S. Pest is the company for you. 

Not everyone can handle an over the top company culture. 
I love working with strong willed, dreamers and passionate, driven people. If you need to be challenged. If you want people around you that encourage you to grow and be more than you yourself believe you can be? U.S. Pest is that company.

If you ever wanted to experience the true meaning of "chaos in action," this is the place for you. Working here feels like being in a never-ending disaster movie, except there’s no plot, no resolution, and no chance of a happy ending. The company has absolutely no vision – unless you count their remarkable ability to blindly stumble forward, hoping they don’t trip over their own lies.

They’re experts in procrastination, poor management, and, of course, deluding themselves into thinking they're on the verge of turning it all around. Spoiler alert: they’re not. The owners appear to be in a constant state of denial, clinging to their crumbling empire with all the grace of a toddler holding onto a melting ice cream cone.

The "pest control" side of things? Honestly, it’s hard to tell if we’re actually solving infestations or just creating more problems by running around like headless chickens. The employees are a mix of burnt-out veterans who’ve given up and desperate newbies who are trying to figure out how they ended up here.

And the company’s business model? Well, it's as slow as molasses in winter. It’s almost like they don’t want to succeed. If you’re looking for a place to work where mediocrity thrives, and ethical standards are a thing of the past, this is your dream job.

In summary, this place is a sinking ship, and they’ve got no lifeboats. Don’t waste your time here unless you enjoy watching a slow-motion trainwreck and want to leave every day questioning your life choices.

I have been so incredibly happy with my job at US Pest Protection. From the get-go, they have been amazing at communication. While interviewing, I never wondered what was happening. Every step of the way, someone was updating me and reaching out to see if I had any more question. The hiring process was extremely easy, and I knew that I was among amazing people. They were patient while I fulfilled my Notice at my previous job, and were respectful of my decision to want to fulfill that two weeks notice.
My training for the position was thorough, fun, and very simple. He gave me lots of time to practice, was patient while I got through my nerves of answering phones, would always encourage me and be honest, and gave me lots of "Cheat Sheets" to help me when I was out of on my own.
My manager and I immediately got along, and I have yet to meet someone there that I don't get along with. The work place environment is fun, energetic, and accepting. I have never felt belittled or unappreciated by anyone. My Pest Pro's usually tell me they appreciate me on a daily basis, and I do feel like I make a difference to not only to my co-workers, but to my customers as well.
Overall, I can't give US Pest enough stars! Sure, every job is going to have is tough times and rough days, but you're going to find that ANYWHERE. What I love about this company is that it feels more like a family then a job. We joke around with each other, tease on occasion, and play pranks. But in the long run, we ALWAYS make sure we encourage one another. We are a Clique free environment!!! 

Can make decent money. Most customers require inside and outside services. Had alot of customers reschedule to days other than what they were originally set for, which causes problems with the remainder of your route for the month. Corporate is very wishy washy when it comes to deciding how things should be done. Lots of decisions being made at a higher level with poor dissemination of information down to the tech level. Managers are of average leadership at best but refrain from standing up for you due to fear of loosing thier jobs. It's all about numbers, how many stops complete or not complete. No matter the reason, I.E. rain, customer's request, customers skip due to being out of town. Oh and don't think that because you take vacation that someone will cover those stops for you.... You'll end up having to complete them before or after you return in conjunction of everything else. OK company. Could be alot better than it is. Very high turnover rate for technicians in the field due to being stressed about numbers constantly and being poorly managed. Alot of hollow people full of mandatory happiness. Healthcare deductibles are very high through the group policy.

A typical day as a route technician starts out with the day before, gathering all the required work needed for the following day. We are required to schedule our stops to the customer's desire, even if it means we need to be there at 6am or 7pm. The spring and summer months are the most hectic, since the bugs proliferate in the warmer environments. The work day can quickly turn into a 12-14 hour day, depending on how many customers we have scheduled for that particular day. It is a fast paced, detail-orientated, life-consuming position. The off-season/winter months are better; with less daylight to work in, means less time in the field and more time with the family. The hardest part of the position in time management. I have easily started a day with 14 stops, which turned into 22 stops because of extra services. Vacations are not allowed during peak months, and you are only allowed to take 1 week at a time. I learned key skills in time management, attention to detail, and customer service relations.

I am so saddened that I had to leave this great company! 

I needed to move to Silicon Valley this year due to an emergency with my spouses family.  I loved working at this place! 

Not only is everyone freaking awesome and good looking, but they have a personality and aren't afraid to be themselves.  There is a brotherhood/sisterhood that exists there and I can not find this anywhere else.  

I have worked in large corporations and small companies, but U.S. Pest definitely take the cake for offering the full shebang for employees.  

I truly want to move back to Nashville!  Their corporate staff is so awesome, I bet I could call them and they would open up here just for me, because they VALUE their employees unlike anything I have ever seen.  

The funny thing about people who don't make it at U.S. Pest is that they are usually winey, lazy and entitled, which makes for a fun environment full of A+ people who do whatever it takes to be the best and be just awesome and rare! I worked in the field for years and the customers are pretty elite too.  Go work there and have a blast for me!

For the love of god save yourself and don’t do it. Ownership is greedy, stuckup and doesn’t care about you at all. They are complete children Living in there own world. They don’t have a concept of outside life or your family. Queen bee runs around and could fire you for looking at her wrong.doesnt know what she’s taking about half the time. Another one punches holes in the wall when upset you know because it’s high school again. Constant new rules that make your like harder and your job more complicated pay is nowhere near the trouble makes you do things you don’t get paid for. Everyone there has no respect for ownership or couprate always makes fun of them. Management and the fellow workers are the only thing good they do what they can for people and they try and treat you like family but couprate will always find a way to add to your day

Turn over is very high it is why there are constant postings. If you question things because you do not understand you will have problems. I was excited to start my journey here but it ended abruptly without merit. I was told I was doing an excellent job and being praised one day then the very next I was gone because I did as I was instructed by my supervisor. The sales guys are gone when they don't meet a quota, pest is probably the most stable but watch out if a customer is refunded or cancels they take away your money or when you do the work you don't get paid as you should so you truly need to keep a log for yourself of what you have done. The office staff works long hours and are under appreciated in a lot of ways. I think that the crazy part is the made up job titles to make one think they are applying for one thing when truth is they change it to something else.

The Branch I worked in was great. General Manager-awesome, Service Manager-awesome, technicians-the best, Termite pros-don’t get enough recognition for their hard work, CSR’s-awesome
The people that make this company are the dedicated employees that have given up personal time with family. The people that are ruining this company are the delusional narcissistic owners. They are too blind to see they are the problem. They tell their employees it’s a love hate relationship some days you want to quit and some days it’s ok. The turn over is crazy. Open door policies don’t exist. If you’re brave enough to stand up for yourself and say you don’t want to be screamed at daily, you get fired. If you are interested in working your life away for a company that enjoys manipulation and drama apply. If you are ok with this company being more important than your family apply. If not keep scrolling you can do better.

I would not recommend US Pest Protection to anybody.  Management flat out lies to you and is horrible.  You will be micromanaged. They are unethical, have have seen pesticides including mouse/rat poison used illegally and in a very dangerous manner (on the floor in a children's room).

They want you to live and breath work.  You are only garaunteed one Saturday off a month.  They do not pay you what you are suppose to and are untruthful in the interview process on how much you can make.  If you do decide to work there, get everything in writing, if they will give it to you.  I tried to get it in writing and never did.  

They rule with an iron fist.  Management is unprofessional and are not leaders.  There are good people doing the actual work, but other than that the company is horrible.    



Top Job Titles	Average Salary
Pest control technician 8 salaries reported	$76,563 per year
Customer service representative 3 salaries reported	$18.67 per hour
Inspector 6 salaries reported	$97,500 per year
General manager 1 salary reported	$100,000 per year
Sales professional 6 salaries reported	$99,167 per year

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