optical manager

sales associate

licensing manager

optician

senior staff accountant

U.S. Vision, Inc.

US vision had recently changed the computer system. Former employees said it took 3 months to train. I learned the system on about one month however I was switched to another store to learn the insurance.The person training me did not know how to teach. Certain learning comes through repetition and I was constantly belittled by being told " remember" I was left with my customer for over 30 min while the others made multiple sales and commissions. I was labeled a non acting manager until further notice. I was hired at a time when sales were dropping, even the Doctors appt book was declining in appointments and for some reason it was my fault the goals were not met. I was told to move to a third location for a "personality" trial. I felt pressure when the optical got very busy with two ringing phones people would spontaneously walk in with orders, repairs, and to pick up glasses. they would notice and actually comment "you need a helper" but instead I felt pressure and single out that I can't handle it and basically felt forced to quit. The customer receipt system should be more transparent to the customer, the frame quality should be better, the training should be professional, and headquarters should allow the employee training to send an anonymous report if they feel their training is just, proper, and that they are being treated with respect. It is more important to make a sale to reach goals, than providing other optic issues that are important.I was hired at 35 hrs then cut to 30 hrs , many other seasoned employees hours were cut back as well, some did get raises but these were the non licensed.

Unrealistic Expectations depending on the manager.
 
I was hired with NO optical experience and the manager knew it, I was completely honest. With very little training you are expected to know how to do everything from fixing frames, verifying insurances( which company has what insurance/what their copay is for exam and glasses), taking measurements for glasses including progressives, knowing from an extensive drop down in computer WHAT TYPE of lenses the customer might want to buy or need and entering all of it while the customer is sitting there. And if you're struggling because you are new, good luck because you will either wait or made to feel stupid in front of patient for forgetting and asking again.

They expect way too much too soon; a sink or swim mentality. Oftentimes show favoritism to certain patients and denying others free glass cleaner to those they simply "don't like".   At some of the Boscov's,  the Dr will verify the patients insurance but not all. So if you work at one of those stores, it'll take a whole lot off you not figuring out how much and if their insurance is accepted. The back of the store was very dirty and when I started the front where customers come in hadn't been vacuumed or dusted for a very long time.... was told vacuum was broken and they weren't putting the money out and wait for reimbursement from corp.  

Long story short US Vision needs to monitor their managers and take seriously the reviews. You need kind and professional managers who are willing to train and not cause unnecessary stress on new hires because starting a new job is difficult enough.

I was offered an excellent salary to leave my previous job, which I loved. 5 days short of my 90 days I was terminated without notice! I was told there were several complaints and that I wasn't 'getting out from behind the lease line' enough. I was only ever told of 2 'complaints' and that they were misunderstandings and everything was OK, don't worry about it. They cut hours, which by the way, it's impossible to get a 40 hour work week unless you work 6 days a week. You get stuck working alone, they want you to go into the store and mingle and hand out flyers, only to get paged back to your department to angry patients. You have to solicit patients by phone, then you get complaints because the phone line is busy. Turn around time on a pair of glasses is horrible, the lab can take 3 weeks+ to do a simple job! Doctor coverage; what a joke! 2 stores, 1 day each per week! How are you expected to make sales goals?? Upper management...no support with a side of USELESS!! It took 3 months to find me. Another optician quit last month, and another is leaving next month, Now they will operate 2 stores with 1 tech and a manager that has to have 3 days off in a row?? Brilliant. Way to run business out the door! Good luck finding another sucker to replace me and the others! I wish I'd looked at the previous reviews before I accepted this job!

For starters the pay is terrible but I wouldn’t have minded that as much if at least the work environment was good. The manager is super unprofessional to the point that she would change clothes in the small closet that we had and even would wear clothes almost showing all her clevage and on top of that would be walking around barefoot. She was always on her phone texting and had such bad attitude. When I brought that to the attention to the district manager and tried to get my other co workers to let her know as well because they all hated the manager too and the end they all backed out and got scared and made me look bad because they didn’t have the guts to stand up to her and the district manger didn’t do anything about it and all she did was just let the manager know and when I got to work her so called bestfriend got on my face to complain on the fact that I had reported the manager and her so called bestfriend were literally bad mouthing me like if we were in high school and they were in there 40s which is so ridiculous and acting super unprofessional. So I left because I felt sick of seeing how fake my co workers were and how much cowards they were and how pathetic the manager and her so called best friend were.

This company is being run into the ground by out of touch and isolated executives. Most of the stores that were in JC Penneys are now shut down and all of the stores located at BJ's Wholesale clubs are being taken over by BJ's (not sure if this is a good thing, time will tell), everything is cloak and dagger though. Instead of answering questions by concerned employees, teleconferences are often cut short. If a question is posed, it's swept under the rug as if it wasn't asked at all. Aside from that, compensation isn't even close to the market average of competing companies. Rather than adjusting they'll just make you grateful for the opportunity to work in a healthcare field for low pay. The commission structure is set up to be a black hole of a poor business structure. Each month we're required to shoot for a goal, after achieving the goal the post is then moved even further out which causes low moral since the goal was almost impossible. Attempted improvements were made in the form of Telemedicine, something that is for locations without doctors on site, which ended up being a failure. I'm sure that will be part of a profit and loss statement if the company files for Chapter 11. If you're in the market for contacts and glasses, your best bet is either waiting for BJ's to take over, or going somewhere else.

I came on board to the Shreveport, Louisiana location a month before it opened. We had a manager who has been in optical retail for 20+ years. We had a district manager who has been around for maybe 10. They hired the manager, then me, then another girl who, like myself, had never been in optical retail before. We watched the training DVD's and read the handbook, and still, we had zero knowledge of what we were supposed to be doing. The other girl was fired two weeks after the store opened. I spent 3 months working there between school and full time job. During those three months, I never saw my manager. We communicated via e-mail. I took it upon myself to go to another store and learn what I was supposed to know.

A week later, my store manager split. Two other new people were hired. I started working less and less, and eventually not at all. This was by choice, but I figure after 15 months of not working there, they would take me off their roster. Nope. I was never fired, and I never quit. I'm still in the system and it still shows up on employment background checks, even though the store has closed down!

Really horrible company with really incompetent management and no optical training. ALL of the training I got was about sales.

The management is very unprofessional. There is a lot of favoritism and the managers will just tell you whatever they feel you need to hear even if it's not true. One minute you are being told they value you and the next minute they are talking about you to other managers and spreading untruths. It's honestly like being in high school all over again. Very clicky. Raises are non existent and a complete joke. There is no room for advancement and the managers will give you a schedule based on their personal life and what days they want off. Most days you have nothing to do and you just sit there waiting for the clock to tick. It's all about sales and money and not about the patients. No matter how good you do it will never be enough and you will continue to get harassed to do more. The stress and drama is definitely not worth the little bit of money you make. Commission on sales is a joke. Overall I don't regret leaving my position there for one second. It was worth the piece of mind I felt after my last day. So unless you like drama and making no money, pick a different career path.

I enjoyed the sense of control I had on the day-to-day process. Being able to make decisions for the office, hiring associates, and making the schedules. Also, inspecting the finished eyewear and being able to remake something that didn't pass standards. My first district manager was an amazing support system for me. Moving to a new district and state was a disappointment however. The company eliminated a brand entirely therefore many people were laid off including myself. It was done immorally & unethically. Giving none of us a two week notice nor a reason for being cut. I was told it was nothing I did, just the company downsizing. What their formula was, I don't know. Nonetheless, I have many great memories and wish to just move on to a new environment that rewarded employees and kept the lines of communication open!

They start you out at barely above minimum wage and expect you to go above and beyond.  In my department I was doing the work of a 'supervisor' by preparing financial audits on retail locations as part of the loss prevention department and was never given recognition.  This 'supervisor' took the credit for my work.  This company is a joke.  They force people to work mandatory overtime to produce sub par glasses that aren't even correct.  Most glasses don't ever get inspected to see fi they were made correctly and even if they are inspected they end up being wrong because the poor workers are forced to meet quotas because quantity is far more important to quality in this place.  The free glasses and other benefits do not outweigh the horrible workplace.  This place is full of gossip and people who smile to your face and stab you in the back.

I left there at the perfect time. This company won't be around past 5 years max. They used to be a great place, but within the last year they hired a new plant manager, then he up and left without notice 6 months into the job, he had plans to turn things around, but the upper management in the building down the road didn't care. 

Two months after I left they laid off third shift. Then around Christmas they let go of a good amount of day shift. The work is sparse, and the people there are giddy little tattle tales over stupid things. There is blatant favoritism in every department. They lost their biggest client one month after I left, and then had to close all of their Canada stores. Following that, they tried to fire the CEO, but had to rehire him due to contract issues. Hilarious that they refuse to acknowledge their own mistakes, and continue to blame the lowest on the totem-pole.

Top Job Titles	Average Salary
Optical manager 23 salaries reported	$20.96 per hour
Sales associate 25 salaries reported	$16.11 per hour
Licensing manager 18 salaries reported	$27.36 per hour
Optician 8 salaries reported	$24.77 per hour
Senior staff accountant 11 salaries reported	$68,409 per year

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