senior case manager

veteran service officer

therapist

transportation specialist

program assistant

U.S.VETS

I have had the incredible privilege of working with the U.S.VETS organization, and I cannot express enough how wonderful my experience has been. From the very beginning, it has been clear that I am not just an employee, but a valued member of a tight-knit family.

A typical day at work is nothing short of inspiring. It's bustling with activity, and while it may be busy, it's also incredibly fulfilling. I'm met with the opportunity to learn something new every single day, and this continuous learning is invigorating. I can confidently say that I've never had a dull moment at U.S.VETS.

One of the most remarkable aspects of this organization is the sense of teamwork. The support and camaraderie among my colleagues are unparalleled. It genuinely feels like we're working together towards a common goal - making a real, tangible difference in the lives of our veterans. It's heartwarming to know that I'm part of a team that shares the same passion and dedication.

The management at U.S.VETS is exemplary. They are not only supportive but also genuinely interested in the well-being and growth of their employees. The open-door policy fosters a culture of transparency and collaboration, which is refreshing and motivating. Their guidance and mentorship have been instrumental in my journey with the organization.

The workplace culture at U.S.VETS is second to none. The inclusivity, diversity, and the unwavering commitment to our mission create an environment where everyone can thrive. It's a place where each voice is heard, and where ideas and initiatives are welcomed with open arms. This culture makes me excited to come to work every day.

The hardest part of the job, undoubtedly, is witnessing the immense challenges that some of our veterans face. It can be emotionally taxing, but it only reinforces our commitment to the cause. It reminds us of the importance of our work and motivates us to do better.

The most enjoyable part of the job is, without a doubt, the moments of success and progress. Seeing a veteran regain their independence, secure employment, or rebuild their life is nothing short of heartwarming. These moments of triumph are a testament to the incredible impact we have, and they make all the hard work entirely worthwhile.

In summary, working with U.S.VETS has been an enriching and profoundly rewarding experience. The teamwork, the supportive management, the inclusive workplace culture, and the impact we make on veterans' lives all come together to create a unique and fulfilling work environment. It's not just a job; it's a calling, a chance to give back to those who've given so much to our country. I'm immensely proud to be a part of this organization and the positive change it represents.

       Okay... Let's be clear about this, there are different sides to US Vets there's the client side, people (Veterans) in need/crisis and then there's the employee side (people who work there, servicing the Veterans in the program). 
     If you are a Veteran in Crisis or in need so their (US Vets) services, there's no better place. Follow ALL the steps of the programs set in place, communicate with your case managers, and follow the rules. I would 100% suggest US Vets. 
     If you are an employee, I would suggest you do your homework before accepting a job offer. There are so many different levels of operations that it's confusing/frustrating to make sure everyone is consistently on the same page and sharing the same goals.  It's not uncommon, to feel unappreciated and overwhelmed. Please make sure, that you have the passion for the type of work that it takes to work here being of service to the Veteran Community, and most importantly, keep your work relationship separate from any personal relationship you may have. Meaning be careful whom you talk to and whom to trust. Not everyone shares the same passion and work ethic as others. The other big challenges will be the poor pay rates, lack of training, and being overwhelmed with responsibilities that aren't in your "job description".  
     US Vets is NOT a bad place to work, for the record, you just have to have a certain mindset to be successful, by understanding your team, and the ultimate goal; assisting our Veterans. 

DO NOT WORK HERE I can’t stress that enough. The turnover is high here & if you read on you’ll see why. I came here to help the veterans and they really appreciated me. But the extremely corrupt management mistreated me, with low pay, terrible benefits, & discriminatory practices (they gave a less qualified person a higher paying position than me because of his s.orientation). I suffered a serious mental break down over this mistreatment but they were uncaring about it & constantly bullied me to quit rather than admit their mistakes & provide me the support I required at the time. When I refused they fired me despite the fact I was showing alarming signs of crisis level distress...dealing with veterans diagnosed with PTSD they should be ashamed of themselves or shutdown due to unacceptable quality of care! The veterans did care about me & were even angry at management for coldly firing me & told me I was the best employee they ever seen so that says something about how much the company cared about the vets. I suspect they are committing fraud for various reasons that are hard not to notice once you accept their position. I tried to file a lawsuit against them but had difficulty finding a lawyer that would take the case on contingency. But believe me I was serious about it. I hope they lose a class action in the future.

I worked at U.S.VETS for one year, and during that time, I faced significant challenges, both professionally and personally. I was subjected to bullying by community partners, harassment by clients, and a lack of support from upper management. Despite these challenges, I remained committed to my role and to serving the veterans entrusted to my care.
Throughout my tenure, I experienced ongoing harassment and pressure from community partners to act outside the guidelines. Despite bringing these issues to the attention of my mentor, executive director, and other management staff, no one intervened or provided support. Instead, I was repeatedly told that my actions were insubordination. I faced inappropriate comments and questions from my executive director, who failed to support me during this difficult time. I was not protected by U.S.VETS, either from clients, community partners, or upper management.

I left after 2.5 years due to relentless retaliation and unethical behavior from upper management. If you report issues or wrongdoing, expect swift retaliation—I experienced this just a few months in. 

Raises and promotions are unfair. Staff are underpaid, and PIPs are regularly handed out to prevent raises, while executives quietly award themselves bigger increases and bonuses. This year, employees were told there would be no raises for 12 months and no company 401(k) matching due to concerns with financial transparency. I even helped recover over $5M for the company, and instead of a raise, they tried to put me on a PIP, which I refused to sign.

Turnover is extremely high, the environment is demoralizing, and retreats and workshops are used as distractions and designed to make staff feel important and valued, when in reality, these events are meant to distract you from the real issues within the organization.

If you value ethics, accountability, and your mental health, look elsewhere!

The truth is whenever you work with veterans you’re going to have job security because there’s never going to be veterans. However this is not the place for professional development or career growth. The reality is every site might be different, but most sites suffer from management issues. It usually always stems from the Executive Director and their inability to allow staff to just do their work. There is always a lot of micromanaging and undermining. A huge disconnect between the front line staff, and the staff that chooses to hide in their offices in the administrative building. I’ve never seen so much fear from administrators geared towards the veterans. If you’re scared of veterans, why work with veterans. If you’re here, just to get experience, then you’re fine. Keep your head down don’t make enemies and be a yes man otherwise, no one really has a career here. I stayed five years and you have no idea how many people I saw leave not because they were bad employees, but because of how they got treated by administrators. 

Benefits and "decent" pay will trap you into thinking this is a good organization to work for. DO NOT fall for it. Management has no idea what they are doing, do not communicate or have systems in place to make things organized or congruent. If you have work ethic, you will have the joy of doing other people's job because they are too lazy to do it. And don't rely on management to do anything to hold them accountable. Management isn't doing their job either. Toxic work environment- gossip, managers being inappropriate, clients not being taken care of, funding being mishandled, forging documents in order to be "compliant." They pride themselves on "helping" veterans, but I saw first-hand veterans being unfairly treated, thrown onto the streets and disregarded because employees didn't want to do their job or management didn't like them.  I wish I would've gotten out sooner!! This job is not worth the future therapy you'll need. 

o Proof read figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
o Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
o Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures.
I learned MAS90 which was an accounting System US Vets Accounting Dept. used.
Management was always on the ball.
Co workers were very accommodating, and helpful.
I enjoyed preparing for the weekly Accounting mtgs., a welcomed challenge.
The most enjoyable part of the job was the friendly culture.

If you are a hard worker and willing to step up to the challenge, the management team will assign more work under “other duties as assigned,” and will do all they can to squeeze the most out of you. This is also coupled with allowing others to do strictly the minimum duties required. They will allow toxic team members slide because it is difficult to hire replacements in a timely enough manner. They count on people staying out of need for the job or a connection to the mission of helping veterans, which is only exacerbated because they will cited funding issues related to being a non profit as a reason to require a “do more with less” attitude. You absolutely will need the confidence to say no to additional duties to protect your health, work life balance, and not get burnt out.

Do not work here if you want to have any work life balance or ever want to feel appreciated.  Management is horrible, starting at the main office in Los Angeles.  It doesn't trickle down to Houston, it is like a tidal wave of toxic sewage. This is the worst place I have ever worked and I hope to get another job soon.  There are lots of openings because people are running away from here like it's on fire.  There are roaches and mold in the building and in the offices.  You can do all things right and if you make one mistake they will beat you down.  There is no positive support other than a dumb employee of the month award that means nothing.  Do not work here if you value your sanity. It is chaotic.  It is not a nurturing environment that appreciates it's employees.  

Top Job Titles	Average Salary
Senior case manager 5 salaries reported	$24.04 per hour
Veteran service officer 2 salaries reported	$18.49 per hour
Therapist 3 salaries reported	$94,808 per year
Transportation specialist 13 salaries reported	$21.86 per hour
Program assistant 1 salary reported	$22.85 per hour

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