sales specialist

billing specialist

UCARE

Provider Assistance Center is the main contact for anything and everything. We are supposed to be assisting medical providers and facilities, but more often we're like a  switchboard operator telling people who they actually need to contact because they ignored the phone # or instructions on their email or on our website.
Very repetitive, monotonous work, not fulfilling, minimal opportunities for advancement despite what they tell you during interviews and upon hiring.
No real bonuses in the era of the post pandemic 'work your wage/act your wage' movement-this is the only company I've ever worked for that doesn't give out monetary bonuses but rather just $15-$50 store gift cards.

My assessment would not be fair of U care due to the fact they did not get the state wide contract with Medicare and they had to down size due to money involved.  I was hoping to stay on board but the temp job was through Aerotek and it went from contract to hire to contract only.  I have a child in college and needed benefits, my goal was to stay with Ucare with the opportunity to come on permanent.  Everything was up in the air.  Culture was tough, high walls on the cubs and no interaction with coworkers. However since then I have seen great changes to the cubes and they are lower and comfortable.  Bravo to Ucare!  Aerotek knew what was up with the contracting and did not share all info and has happened to me with this company one other time.  I will never work for Aerotek again.

Coworkers are willing to help with questions about the work and assisted with problem areas like finding information about claims processing. My supervisors were very knowledgable about all processes of the claims area. The hardest part of call center was trying to research some problem questions, however, we usually over came the obstacles and were able to get the issues resolved in a timely, accurate manner. I really enjoyed the interaction between the callers and my coworkers. I learned how important it is to research, investigate and ask questions to get the job done most efficiantly.

Micromanaged, hard to have autonomy in the work being done, hindering the abilities to be successful when always being watched, giving (not offering) giving pointers on work items.  Leader would go as far as taking upon themselves (wasn't asked to) in providing suggestions to grown adults how to take meeting notes, provides their notes example and than turns on you when you're notes doesn't look like their example. Direct leader doesn't know how to communicate and makes the environment toxic. Leader is blameful on others, doesn't take accountabilities for their own actions or mistakes or doesn't apology for their caused confusion.  Senior leader also not supportive.

If you want to work at a place where your employer tells you how to live your life, this is the place for you. Certain salaried positions have you working 24/7 with no additional compensation whatsoever. You won't get anywhere if you don't volunteer for company activities. They claim surveys are annonymous then grill employees later to determine who said what and why. Backstabbing and retalliation run rampant.

UCare lacks professional courtesy throughout. It's all in who you know, how subservient and docile you can be while watching less qualified staff walk all over you. 
Human Resources is the least professional department. Expect no support, encouragement or confidentiality in any professional or personal matters. 
If looking for an entry-level position within an HMO, UCare is a great place to start so you'll know what NOT to seek in an employer in future endeavors.

A typical day at the office tends to be extremely busy with little focus on process improvement or streamlining. The various departments operate independently, creating a siloed work environment. New employees may experience difficulty integrating into the social aspects of the company, particularly during times of organizational change. Upper management often lacks clear communication regarding tasks and expectations for individual contributors. Furthermore, individuals from diverse backgrounds may feel as though their voices are not heard and concerns are dismissed.

While working at UCare, if you start in Customer Services, you will find that it is a typical revolving door for a call center. However, the management there makes it happen much faster than normal. They play favorites and are very condescending to their reps. If you don't volunteer, it is reflected POORLY on you, even if you're involved in other volunteer activities outside of the company. If you are in the call center, you are not allowed the other "perks" such as lunch n learns, etc. It is a joke to be in the call center, not a part of the main company. They may as well contract out completely for this department. 

I enjoyed my job but I was TOO GOOD at it. They would not let me take the amount of time needed to take care of the members the way they should have been. The customer service is some of the worst I've seen due to this. The co-workers were all VERY nice. The best part of the job was being able to talk to a diverse group of people. They keep people who keep making major mistakes and get rid of the good ones. The hardest part of the job was trying to keep my numbers low enough while trying to give good customer service. They also are not in a big hurry to take care of any fraud, waste or abuse that they know of. I was told that I was being hired on permanently but a week later I was let go

UCare was a great environment to develop and use my skills. I was able to work with others to develop and test new procedures working in multiple systems. I managed mailings for various individuals. 
I managed calendars for VP and others to schedule complicated meetings. I also used my problem solving skills for support these meetings and make them work for multiple locations. 
I enjoyed meeting and building relationships with many departments such as copy center and IT department to complete tasks.
My co-workers depended on me to be available to support them with many requests such as computer and document problems.

Top Job Titles	Average Salary
Sales specialist 2 salaries reported	$65,000 per year
Billing specialist 1 salary reported	$22.50 per hour

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