health screener

registered nurse

healthcare customer service representative

practice manager

nurse practitioner

UCSF Health

Ahh, a typical day at the Urology Procedure Center, where should I start.  We always started out our mornings with a short meeting this enabled us to communicate between the different staff members on how the day was expected to go.  I felt that this was one of the many things that was implemented to help the department run smoothly, and it increased our ability to help the patients in a more productive and efficient manor.  Due to the procedure center being a teaching facility I was able to capitalize on that as a RT.  I was able to learn how to conduct procedures alone, and got the opportunity to be more involved with procedures while in a surgical sterile setting.  I was even given the opportunity to change the protocols for VCUG's and RUG's for example. while working with Radiation Safety, this helped the patients pain level decrease tremendously, while improving the time it took to conduct the procedures, which increased patient flow.  I couldn't have asked for better co-workers, we were a team and patients could tell we helped one another, whether it be staying late for someone or help set up, or break down a room or get the patients vitals.  It was an amazing experience working with people who I knew would help me just as much or appreciated my help as much as I would.  Although, management was a bit overwhelmed with information, due to not having any Radiology back ground or Nursing for that matter, we still took the time to help them grasp the daily and overall affairs of that department.  I was able to utilize the fact that management was not a Radiology Department setting, this enabled me to learn what was expected from all angles of Radiology.  I was in charge of everything that had to do with even the smallest portion of Radiology, which helped me grow into the Technologist that I am today.  I was also able to use my business creativity when working with the schedule, the procedure protocols, and the billing.  I could physically see the difference I was able to make just by being able to change how we conducted some of our procedures, and getting a hug by a patient at the end of a procedure was definitely the highlight of my day.  I would also have to say just being able to see the Surgeons happy, the patients happy, and the best team I have had the pleasure to work with happy, and not all in that order or all together of course,:) was a gratification that a paycheck couldn't offer me.  I believe the hardest part of the job, with such a influx of procedures and patients is knowing not everything will be perfect, sometimes things don't go as planned, and having to tell the patient that has all ready been waiting, due to certain circumstances they now will need to wait that much longer.  I always tried breaking the news based on the personality of each patient which I believe helped me in my communication.  Over all I was able to grow and learn, improve and help or just contribute to the Urology Procedure Center at UCSF and for that I am for ever great full.  If anything would have been different I would not have grown into the Technologist I am today.

challenging aspects that contribute to a rich and dynamic work environment.

The positives are evident in the company's vibrant culture and collaborative ethos. There is a palpable sense of camaraderie and teamwork, where individuals are encouraged to share ideas and foster a collective spirit of innovation. The company's emphasis on fostering a positive work-life balance also stands out, with various initiatives in place to support employees' well-being and personal development. Additionally, the commitment to diversity and inclusion is a notable aspect, with an emphasis on creating an inclusive and supportive environment for employees of all backgrounds.

However, the challenges are not to be overlooked. The fast-paced nature of the industry often demands quick adaptability and resilience. Deadlines can be tight, and the workload can be intense, necessitating strong time management and prioritization skills. Furthermore, the competitive landscape can create a pressure cooker environment, where staying ahead of the curve is imperative. While the challenges may seem daunting at times, they also present opportunities for growth and professional development, pushing employees to hone their skills and strive for excellence.

Overall, what stands out about working at this company is the intricate balance between the stimulating work environment, the emphasis on employee well-being, and the challenges that push individuals to reach their full potential. It is a place where one can expect to be both inspired and tested, leading to personal and professional growth that is unparalleled.

Working at UCSF HR has gone from something that once felt meaningful and energizing to something many people now dread, and a lot of it comes down to inconsistent leadership and inequitable expectations. The return-to-office rollout especially exposed how disconnected leadership is from the day-to-day reality of the work. People with the same jobs and responsibilities are being held to completely different standards — some employees are expected onsite most of the week and are being told they will be performance managed if they do not comply, while others have exceptions or remain largely remote. It has created a culture that feels unfair, inconsistent, and increasingly toxic.

What makes it more frustrating is that many employees who are onsite spend most of the day alone on Zoom calls anyway, so it’s hard to understand what problem is actually being solved. At the same time, HR functions at UCSF feel fragmented and poorly coordinated, with strained relationships between teams and very little accountability when issues are escalated. Employees continue raising concerns about workload, operations, and morale, but there’s a growing feeling that leadership either does not understand the impact or chooses not to address it. The result is declining morale, disengagement, lower productivity, and people who once cared deeply about the organization now questioning whether they want to stay.

A typical day at work is sink or swim, and be interdependent able to do things by yourself but also working to help support those around you. 

You will learn to be highly efficient with time management.

Management is (most, not all) not supportive of staff and does not treat everyone equally. 

Supervisors, most (not all) management, administration are highly fractured, unchecked in corruption and narcissism, and not doing their part to provide effective leadership. The organization is a slowly sinking ship in a storm. No career growth beyond RN II. Communication is poor. Unhealthy working environment with a culture that encourages favoritism, bullying, and working overtime after clocking out.

The hardest part of the job is knowing that you could do better for sick children and their families, but you're restricted by upper administration and senior leadership who refuse to prioritize patients before profits. 

The most enjoyable part of the job is the front line staff (nurses, physicians, therapists, patient care assistants, ward clerks, EVS, nutrition, dietary services, etc.) are some of the best people you will ever work with. They care about the mission, and they care about each other.

What is the best part of working at the company?
Very poor support they how are you you without telling you that you’re on probation for certain months and they don’t give you enough time to be trained. After a while they let you go and they hire somebody else and they do the same thing to that person so before my position to get rid of two other people, that tells you what kind of it supervisor, they have for the navigator.  

What is the most stressful part about working at the company?
The lack of training and support didn’t work with you. You might have a disability like I did, and they didn’t care about it.

What is the work environment and culture like at the company?
The doctors and the navigators are great, but the supervisors are the ones that have no care they don’t value their employees they don’t care how hard you work or their patients they want, everyone to work fast and be limited on the time spent with the patients.  I believe that the other  navigators probably  left  because of the same reason

What is a typical day like for you at the company?
Most of the time you work and there’s no supervision and then, when the supervisor wants to give you feedback, she doesn’t do it because she is watching you. She has other employees watching you and lying about you.

what is a typical shift like? i work days, 7am-7:30pm. i come in, and depending on how early i am, print ecg strips, check labs, and look over my patient care summary for the day. i try to get my brain sheet organized before taking report. report is usually done by 7:30, i check to see who needs insulin/8am meds, and assess those patients first while passing meds. then i see the rest of my patients, try to chart assessments on 2-3 of them, participate in interdisciplinary rounding (with the case manager, social worker, head nurse, and sometimes physician advisor), and start working on 10am meds. after that i try to finish charting on my other patients but it doesn't always work out....then deal with lunchtime meds/insulin. between 1:30 and 2 things seem to calm down and if i had a busy morning i might not eat lunch till then. the afternoon consists of dressing changes, more meds, more charting (try to get education charting done in the early afternoon and then we do/chart a 4pm assessment as well). dinnertime meds and insulin, finish charting, etc etc etc.

I always show up early for my shift to prepare for the day; file online disability claims, prep clinic, send medication requests and patient messages to providers, request authorizations from insurances and doctors offices. I constantly learned how to triage patient calls, complaints, symptoms and concerns. I feel I managed all duties with a professional and courtesy demeanor to patients and co-workers, and directed them to the appropriate department if satisfaction was not met. The hardest part of my job was dealing with patient's chronic pain, trying to provide them with assurance that they are in good hands with our surgeons and that we will provide the best possible service to them to help them to continue a life of little to no pain. The most enjoyable part of my job was that I developed relationships with several of my patients. I began to know them on a personal level and they confided in me with personal and symptomatic concerns. I talked to most patient's over the phone so when we did finally meet in person, it was a pleasure on both ends to meet face to face.

Excellent teaching hospital with a homey atmosphere for the children. Every employee takes pride in working at CHO, and professionals working together to take care of these special patients. Friendly co-workers make this teamwork gratifying. Very low turnover rate of employees, which tells you what a good place this is to work. Excellent benefits. The physical plant is old and there is a shortage of space, though work has begun on building a new hospital.

There is no such thing as a typical day; every patient is different. Healthy mix of outpatients and inpatients. I have learned to improve my skills courtesy of my co-workers. The most enjoyable part of my job is working with the pediatric patients; it is fun seeing children all day, and fulfilling to help them through what can be a difficult experience. The hardest part of the job is dealing with moribund patients and witnessing the pain of patient's parents.

There was really no typical day at UCSF. I might come to work and learn we were getting a fresh oral surgery post-op patient; or that we had an islet cell transplant patient who had insulin and heparin drips and would require frequent monitoring. I learned to organize and prioritize my time; to document using electronic charting; and to care for more than one patient at a time. Something I had not done as a nurse practitioner. Nursing management on my unit was exemplary. Fair, discreet, supportive. Even when an error was made it was handled in a way that did not make the employee feel stupid, but rather as a learning experience. My coworkers were great, with a couple of exceptions. Most were patient and willing to teach or to explain without judgment. The hardest part of my job was the need to be supportive of new parents whose full term baby had died. I can still feel the oppressive grief in the room of a young couple. And feeling of helplessness because I could not do anything to assuage their grief. Each day I worked was enjoyable in that I was able to continue working as a nurse, a role I had cherished since first getting my RN degree in 1979.

PAs are viewed as 2nd class citizens in every respect. Job postings are 3:1 favoring NPs. Nursing union contract is selectively interpreted to favor "seniority" for NPs even if that means including any prior service as RNs, not NPs. Due to this, a more qualified PA candidate is passed over, even when hiring them as internal candidate means a much-sooner start date to help with staffing deficiencies. There is NO advancement prospects for PAs. Any APP leadership positions are given to NPs, with PA candidates interviewed only for show. PAs are in a union here, but the union is unable to help with any unfair management practices, citing a "management rights" clause favoring the organization, i.e., "UCSF can manage you how it chooses." HR is merely "Labor and Employee Relations," which directs you to your union with issues or asks you to have your union speak for you. VERY poor understanding of PA training and capabilities. I would absolutely advise any PA to steer clear.

Top Job Titles	Average Salary
Health screener 16 salaries reported	$43.21 per hour
Registered nurse 5 salaries reported	$116 per hour
Healthcare customer service representative 37 salaries reported	$44.13 per hour
Practice manager 4 salaries reported	$26.95 per hour
Nurse practitioner 5 salaries reported	$117 per hour

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