maintenance technician

leasing specialist

resident care specialist

senior maintenance technician

guest service agent

A typical work day at a UDR community consisted of following up with resident issues, collecting money (or attempting to), building relationships with new and existing residents, supporting the community manager and onsite maintenance staff, and helping prospective residents understand why they should choose your community. I learned a lot about how to deal with difficult people, overcoming objections to lease at the community, and how to adapt to changing policies or on site projects that could make a typical day more difficult. The onsite community management was fine, the communities made money and the Nashville district stayed highly occupied. Sometimes upper management would make policy changes or decisions and it felt like they made these decisions without thinking of how it would impact those on site; or without a clear plan to make the changes happen smoothly. The company values was displayed on posters in the leasing office and discussed over webinars every quarter but the day to day requirements did not allow the individual employee to ponder over the values being talked about. We always had a lot to do so as an individual staff we didn't make it a priority to discuss the company values. Each community had its own office/maintenance culture. Overall, I enjoyed working around those in my office and on the maintenance team. 

The hardest part of this job is dealing with the difficult residents-who would leave you feeling burnt out- this type of job is not for someone who takes things personally or who does not have thick skin. Not every resident is a tough customer but the few that were could make things really tough for you.  
The most enjoyable part of this job was getting the positive feedback from residents and vendors who appreciated your hard work for them.

The position is great for entry level with a good level of pay typically, but was also subject to weekly/monthly changes in the compensation criteria. Helping clients outside of the corporate office can be challenging, as I hadn't been to the city or any of the properties I was helping secure leases for. While helping with specific questions you're left to find the answers on the individual apartment community websites and some slightly helpful shared documents for questions. The position is quite competitive and a large amount of flexibility was needed to adapt to new ways of managing tours and even helping a large amount of live tours through their experience. The workload can be daunting on busy days with tours and weekends being very busy. The teams can change pretty quickly so finding a way to mange the workload with new employees can be a challenge. The management was helpful and tries to smooth relationships with apartment community teams. The onsite apartment teams can be great in some locations, and very difficult to work with in other communities.  Pay is higher than other related positions at other leasing sales positions. 

In being in this business for over fifteen years and worked for a few of the big names in the industry, UDR was the best experience I have had so far. I worked for UDR for six years. Regional management, on site management is not the issue. It is all on corporate. My experience was with onsite management they are absolutely fabulous. Great people who really care about their employees. If you decide to work for UDR just be prepared to work hard. They do not keep enough staff on for the amount of units they have which is on corporate. I was a senior technician and didn’t stop from 8 to 6 everyday. Be prepared for OT.  I was running service myself for 450 units and helping at another site. It is not a position for procrastinators. You have to manage your time efficiently and have excellent communication with your team, management and residents. Managers are extremely busy as well and need you to be self motivated. Team onsite was very tight group and take care of each other. Guys help each other.

Too many steps/people to make a decision - this appears to be a tactic to delay expenses of things like:  elevator repairs, walkway repairs, security and the like.  The big ticket items....you know the ones that their residents actually care about.  
The culture is pro investor; don't think or buy the nonsense of how they value you as an employee - they don't.  
Do you know why they tend to promote associates?  Because burnout happens very quickly - it's so toxic that regionals will promote you in an effort to either push you out or so that you now get to do 2 peoples job. Yay
Their residents are so angry it's a toxic work enviroment and there is no support from the top for managers; only lower level millennials. 
The constant surveys they take with a "grain of salt"; the company as a whole I'm sure has the highest blood pressure as a corporation. 
Extremely email heavy company (unnecessarily so).  
I could go on but i'm not going to waste another moment except to say that your pay.......that's blood money!

If you work here, plan to never move up. They have 5 values which they shove down your throat at orientation, but never stand by them. 

Favoritism plays a big role here, all the higher managers are friends so unless you’re willing to go out of your work field and make friends with them, do not expect anything in return or to grow within the company. Hard work does not pay off here.

Managers never seem to be in office and will forward over all work/emails to you for you to complete. The property had lots of issues with drug addicts, and nothing was ever done about it. Even seen other employees forge signatures! Since they were liked a lot, again nothing would be done. Instead of helping you grow and succeed, they seem eager to find errors in your work and scold you for it, instead of teaching you the right way. 

The company was really good, but ever since they changed the way the company is managed in the last year, it has all gone down hill. 

There are set goals that need to be achieved. Projects that come up, deadlines, all kinds of different things that need to be done. It's an evolving company with new tech and pioneering several different aspects of multifamily living. 
Leadership and management ask for and expect a lot. But the culture and supportive nature of the hierarchy means that it's never too much or if it is then there'll be a way to overcome the obstacle. Overall I'm enjoying my time at UDR. 
The best part of the job is the reward and recognition that comes with success. There is a lot of flexibility with COVID and working from home although we are mostly back at the office now. 
The hardest part is that it is very fast paced and never ending - there's always something that needs doing or someone that needs something. Understandable, but it makes it nice when the "thing" is done and you can take a breath before the next "thing". 

Service Desk IT Department was a really good place to get in and gain experience. Mostly really great people working there. If it weren't for a couple of bozos coming in there and focusing only on their personal gains and hurting everyone else in the process for the long-term, it would have still been a great place to work. Other than them ruining it, it was very fair compensation, a lot of promotions, recognition for hard work, and good team building activities. It was definitely hard work but you were rewarded. Also a really nice Holiday party and lunches out on occasion.

I very much enjoy managing multi-family communities.  I am a good leader, team builder and listener.  I have a very good work ethic and am able to create a team that produces high occupancy and promotable employees.  

The part I enjoy most is manageing my team and seeing our results as 89% occupied when I arrived and now 97% occupied.  I take ownership of my property and operate it as if it were my own.  I am a very good multi-tasker and not only take care of the community and residents with great customer servce but report to my supervisor effectively and timely.

The hardest part of an this position is implementing more efficient procedures for tracking expenses daily with large service team.

What is the best part of working at the company?
Nothing. No incentive for doing your job as there’s no teamwork 

What is the most stressful part about working at the company?
No teamwork, no follow up to tenant requests, super is non existent, everyone is there for the paycheck. 

What is the work environment and culture like at the company?
Super has created a culture of laziness, entitlement and finger pointing. No one wants to work, help or do anything remotely resembling work. Just pass the buck, clock out and go home. 

What is a typical day like for you at the company?
Stressed and alone. I work overnight and if my coworker calls out, chances are I’m left to my own devices because the super didn’t call for support. Can’t leave the desk in case someone walks in the building and does something stupid.

I came to UDR from the same industry (multi-family) with responsibility in the same area (utilities). The hiring manager left UDR in late August and the utilities function was re-organized under different management. 

During my tenure at UDR, I was doing work I really loved:  building partnerships with vendors, interacting with community staff, resident billing management, training, account reconciliation.  I especially enjoyed working on resident amenty programs that were on my desk by default, not having another logical home.  My co-workers created a team-friendly environment.  

The hardest part of my job was not being able to fulfill the requirement of financial/analytical skills to the level it was becoming necessary to.

Top Job Titles	Average Salary
Maintenance technician 74 salaries reported	$26.25 per hour
Leasing specialist 8 salaries reported	$25.25 per hour
Resident care specialist 16 salaries reported	$26.34 per hour
Senior maintenance technician 16 salaries reported	$30.72 per hour
Guest service agent 3 salaries reported	$27.00 per hour

Working at UDR: Company Overview and Reviews

UDR

UDR Ratings

Popular jobs at UDR

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected